• Journal of the Korea Safety Management & Science
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• v.8 no.6
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• pp.55-78
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• 2006

In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service quality accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

• Proceedings of the Safety Management and Science Conference
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• 2007.04a
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• pp.399-415
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• 2007

In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service qualify accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

• International Journal of Internet, Broadcasting and Communication
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• v.7 no.2
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• pp.73-78
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• 2015

Touch panel is mainly applied to pressure type touch panel but it occur a low recognition rate and error during long-term use. So, it is partly applied to capacitive touch panel to compensate for these problems but it also can occur a same problems via pollutions. Touch technology has developed a various method but it is not used because of high costs and difficult installation process. So, in this paper, we proposed an input method of touchless panel using IrDA matrix. This method is conducted using an IrDA Matrix composed of depth sensor. It is possible to offer a various contents for multi user. The proposed technology need a development of a high sensitivity sensing method and high-speed processing method of position information for Seamless operation control. And, it is required high-precision drive technology. Also, we proposed a Seamless user recognition for interactive contents service through a touchless panel using IrDA matrix.

• Journal of Korean Society for Quality Management
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• v.47 no.1
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• pp.199-211
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• 2019

Purpose: The concept of quality is changing in the quality 4.0 era with the fourth industrial revolution in the world. This research aims to understand the characteristics of well-adapted companies against the quality 4.0 era and to improve the quality of clothing companies. Methods: We analyzed companies that responded well to the quality 4.0 era, especially Kutesmart using Quality 4.0 Matrix. We focused on the service process of Kutesmart and we suggested modified service process to improve quality. We also interviewed an expert to verify this process is valid. Results: We found that two types are classified of well-adapted companies against the quality 4.0 era. Especially, Kutesmart has built a smart factory and introduced new technologies like 3D scanner and big data analysis. However, Kutesmart has a weakness in post-purchase process like other clothing companies. Kutesmart could solve this problem with modular production method for damaged part of customer. Conclusion: This research can be used for better understanding of the characteristics of well-adapted companies against the quality 4.0 era and service process of Kutesmart that is custom clothing company for providing information for benchmarking in this industry. This study suggests that further empirical researches on the costs and the efficiencies of applying the new technologies are necessary.

• 한국정보디스플레이학회:학술대회논문집
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• 2005.07a
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• pp.357-360
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• 2005

A novel wide viewing angle flexible liquid crystal display will be demonstrated. The crossed matrix-type micro-cell structure was adopted in this design. The LC domains were divided into four different tilted directions by the combination effect of pixel fringe field and crossed matrix type micro-cell. It can create four domains without rubbing process and form the cell gap without spacer. For flexible color fabrication, a novel inkjet printing technology is adopted. This cost effective wide viewing angle color flexible LCD technology can be a good solution for high performance flexible LCD.

• Journal of applied mathematics & informatics
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• v.39 no.5_6
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• pp.601-616
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• 2021

Retrial queueing models have been studied extensively in the literature. These have many practical applications, especially in service sectors. However, retrial queueing models have their own limitations. Typically, analyzing such models involve level-dependent quasi-birth-and-death processes, and hence some form of a truncation or an approximate method or simulation approach is needed to study in steady-state. Secondly, in general, the customers are not served on a first-come-first-served basis. The latter is the case when a new arrival may find a free server while prior arrivals are waiting in the retrial orbit due to the servers being busy during their arrivals. In this paper, we take a different approach to the study of multi-server retrial queues in which the signals are generated in such a way to provide a reasonably fair treatment to all the customers seeking service. Further, this approach makes the study to be level-independent quasi-birth-and-death process. This approach is different from any considered in the literature. Using matrix-analytic methods we analyze MAP/M/c-type retrial queueing models along with Poisson signals in steady-state. Illustrative numerical examples including a comparison with previously published retrial queues are presented and they show marked improvements in providing a quality of service to the customers.

• Journal of Korean Institute of Industrial Engineers
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• v.21 no.3
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• pp.345-356
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• 1995

The aim of this paper is to analyze the batch service queueing model M/M(a, b ; ${\mu}_k/1$) under general bulk service rule with mean service rate ${\mu}_k$ for a batch of k units, where $a{\leq}k{\leq}b$. This queueing model consists of the two-dimensional state space so that it is characterized by two-dimensional state Markov process. The steady-state solution and performane measure of this process are derived by using Matrix Geometric method. Meanwhile, a new approach is suggested to calculate the two-dimensional traffic density R which is used to obtain the steady-state solution. In addition, to determine the optimal service initiation threshold a, a decision model of this queueing system is developed evaluating cost of service per batch and cost of waiting per customer. In a job order production system, the decision-making procedure presented in this paper can be applicable to determining when production should be started.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.19 no.6
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• pp.118-133
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• 2020

Research interest in the Mobility-as-a-Service (MaaS) concept for enhancing users' mobility experience is increasing. In particular, dynamic pricing techniques based on reinforcement learning have emerged since adjusting prices based on the demand is expected to help mobility services, such as taxi and car-sharing services, to gain more profit. This paper provides a simulation framework that considers more practical factors, such as demand density per location, preferred prices, the distance between users and drivers, and distance to the destination that critically affect the probability of matching between the users and the mobility service providers (e.g., drivers). The aforementioned new practical features are reflected on a data structure referred to as the Matching Matrix. Using an efficient algorithm of computing the probability of matching between the users and drivers and given a set of precisely identified high-demand locations using HDBSCAN, this study developed a better reward function that can gear the reinforcement learning process towards finding more realistic dynamic pricing policies.

• Korean Journal of Mathematics
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• v.29 no.2
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• pp.371-386
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• 2021

This paper investigates two discrete time queueing inventory models with positive service time and lead time. Customers arrive according to a Bernoulli process and service time and lead time follow geometric distributions. The first model under discussion based on replenishment of order upto S policy where as the second model is based on order placement by a fixed quantity Q, where Q = S - s, whenever the inventory level falls to s. We analyse this queueing systems using the matrix geometric method and derive an explicit expression for the stability condition. We obtain the steady-state behaviour of these systems and several system performance measures. The influence of various parameters on the systems performance measures and comparison on the cost analysis are also discussed through numerical example.

• Transactions of the Korean Society of Mechanical Engineers
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• v.18 no.7
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• pp.1713-1721
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• 1994

Intermetallic-matrix composites(IMCs) have the potential of combing matrix properties of oxidation resistance and high temperature stability with reinforcement properties of high specific strength and modulus. One of the major limiting factors for successful applications of these composite at high temperatures is the formation of interfacial reactions between matrix and ceramic reinforcement during composite process and during service. The purpose of the present investigation is to develop a better understanding of the nature of creep fracture mechanisms in a $Ni_{3}Al$ composite reinforced with both $TiB_{2}$ and SiC particulates. Emphasis is placed in the roles of the products of the reactions in determining the creep lifetime of the composite. In the present study, creep rupture specimens were tested under constant ranging from 180 to 350 MPa in vacuum at $760^{\cric}C$. The experimental data reveal that the stress exponent for power law creep for the composite is 3.5, a value close to that for unreinforced $Ni_{3}Al$. The microstructural observations reveal that most of the cavities lie on the grain boundaries of the $Ni_{3}Al$ matrix as opposed to the large $TiB_{2}/Ni_{3}Al$ interfaces, suggesting that cavities nucleate at fine carbides that lie in the $Ni_{3}Al$ grain boundaries as a result of the decomposition of the $SiC_{p}$. This observation accounts for the longer rupture times for the monolicthic $Ni_{3}Al$ as compared to those for the $Ni_{3}Al/SiC_{p}/TiB_{2} IMC$. Finally, it is suggested that creep deformation in matrix appears to dominate the rupture process for monolithic $Ni_{3}Al$, whereas growth and coalescence of cavities appears to dominate the rupture process for the composite.