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http://dx.doi.org/10.7469/JKSQM.2019.47.1.199

A Study on Improving the Quality of Clothing Companies: Focusing on Kutesmart using Quality 4.0 Matrix  

Jang, Jin Myeong (Graduate School of Logistics, Inha University)
Seo, Seung Ju (College of Business Administration, Inha University)
Lee, Yuna (College of Business Administration, Inha University)
Kim, Youn Sung (College of Business Administration, Inha University)
Publication Information
Journal of Korean Society for Quality Management / v.47, no.1, 2019 , pp. 199-211 More about this Journal
Abstract
Purpose: The concept of quality is changing in the quality 4.0 era with the fourth industrial revolution in the world. This research aims to understand the characteristics of well-adapted companies against the quality 4.0 era and to improve the quality of clothing companies. Methods: We analyzed companies that responded well to the quality 4.0 era, especially Kutesmart using Quality 4.0 Matrix. We focused on the service process of Kutesmart and we suggested modified service process to improve quality. We also interviewed an expert to verify this process is valid. Results: We found that two types are classified of well-adapted companies against the quality 4.0 era. Especially, Kutesmart has built a smart factory and introduced new technologies like 3D scanner and big data analysis. However, Kutesmart has a weakness in post-purchase process like other clothing companies. Kutesmart could solve this problem with modular production method for damaged part of customer. Conclusion: This research can be used for better understanding of the characteristics of well-adapted companies against the quality 4.0 era and service process of Kutesmart that is custom clothing company for providing information for benchmarking in this industry. This study suggests that further empirical researches on the costs and the efficiencies of applying the new technologies are necessary.
Keywords
Fourth Industrial Revolution; Quality 4.0; Quality 4.0 Matrix; Custom Clothing Companies; Smart Factories; Kutesmart;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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