• Title/Summary/Keyword: Service line

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A Study on the Evaluation System for On-line Community Service (온라인 커뮤니티 평가 시스템 개발에 관한 연구)

  • 이종호;변정환
    • Archives of design research
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    • v.16 no.1
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    • pp.149-158
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    • 2003
  • On-line community service should be considered with sociability and usability as well in website development because community in general is composed of various social factors. But, most on-line community services are developed and operated without having correct concepts and strategies concerning social factors. For that reason, community services in most web sites are not that successful. In this paper, twelve social factors are identified for developing community service evaluation system. Those factors are as follows: 1) Purpose, 2) Identity, 3) Reputation, 4) Governance, 5) Communication, 6) Groups, 7) Environment, 8) Boundaries, 9) Trust, 10) Exchange, 11) Expression, 12) History. Eight different types of community services are evaluated to see variations of 12 social factors. As a result, each types of community services has different types of value variations. The evaluation diagrams of each type will be used as a guideline for comparison and this comparative research will tell designers future development direction of their community services.

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Omni Channel System for Efficient Fitting Service and Shipping Process (효율적인 피팅 서비스와 배송 프로세스를 위한 옴니채널 시스템에 대한 연구)

  • Lim, Ji-yong;Oh, Am-suk
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.21 no.2
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    • pp.373-378
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    • 2017
  • While on-line shopping markets are growing, consumer's procurement processes are being confused regardless of on or off line market and, smart consumers who want intelligent tailored services have emerged. Depending on the changeable pattern of consumer, most of related companies provide various Omni channel and O2O service. However, reactions of the fashion companies are tend to be late. Recently, the IoT environment has changed to standards-based open platform and it requires a variety of intelligent services depending on the type of environment and objects. This thesis proposes fashion O2O system using smart fitting display that is adaptable to fashion companies. This proposed system provides fitting information which is performed on off-line by users after constructing the database, it also support the works as on-line status, thus, it makes users' procurements to maintain continuously. For the more, customer oriented intelligent fitting service would be expected by the information connection with the shop and delivery systems.

A Ticket based Authentication and Payment Scheme for Third Generation Mobile Communications (3세대 이동 통신을 위한 티켓 기반 인증 및 지불 기법)

  • Lee, Byung-Rae;Chang, Kyung-Ah;Kim, Tai-Yun
    • Journal of KIISE:Information Networking
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    • v.29 no.4
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    • pp.368-374
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    • 2002
  • In the third generation mobile telecommunication systems such as UMTS, one of the important problems for value-added services is to check the recoverability of costs used by a mobile user. Previous authentication and payment schemes for value-added services by a mobile user across multiple service domains, rely on the concept of the on-line TTP, which serves as the users certification authority. In the third generation systems with many service providers, a wide range of services, and a diverse user population, authentication mechanisms with the on-line TTP provide a far from ideal solution. In this paper we present an efficient public-key protocol for mutual authentication and key exchange designed for value-added services in the third generation mobile telecommunications systems. The proposed ticket based authentication and payment protocol provides an efficient way for VASP to check the recoverability of costs without communication with the on-line TTP Furthermore, the proposed ticket based protocol can provide anonymous service usage for a mobile user.

A Practical Scheme for the Classification of On-line Information Resources on Science and Technology (온라인 과학기술정보자원의 분류체계에 대한 실천적 구성방안)

  • Kim, You-Eil;Choi, Sung-Bae;Koo, Young-Duk
    • Journal of Information Management
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    • v.37 no.4
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    • pp.125-139
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    • 2006
  • The advent of the internet has caused a number of changes in production and dissemination of science and technology information(STI). STI was mainly produced in the form of publication before the advent of the internet. The popularization of the internet, however, has induced the mass production and distribution of STI through the internet. In consequence, the importance and usefulness of on-line STI have become on a level with those of published STI. The rapid growth of quantity and quality of on-line STI forces information service organizations try their best for improving the service satisfaction. In an effort to improve the satisfaction, researchers on information management examined the classification of information resources by exploring the counterparts of bibliography and/or web information service. We examined the national standard of the classification related to science and technology and proposed a practical scheme for the classification of on-line STI resources.

The Influence of Consumer Technology Readiness on Service Quality and Satisfaction in Internet Shopping of Clothing Product (소비자의 기술준비성이 의류제품의 인터넷 쇼핑 서비스품질과 만족도에 미치는 영향)

  • 홍금희
    • Journal of the Korean Society of Clothing and Textiles
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    • v.27 no.8
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    • pp.913-923
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    • 2003
  • This study divides consumers into groups according to the TRI(technology readiness index) in order to (md out the characteristics of each consumer group, and attempts to examine how the frequency of shopping and the TRI affect service quality of and satisfaction at the internet apparel shopping sites. An on-line survey was made to collect data, and the replies from 785 people, who had an experience of apparel shopping apparel on line, were used in the analysis. The research results are as follows: 1. The four factors of optimism, innovativeness, discomfort, and insecurity were identified from the TRI factor analysis, and the total variance was 58.88%. 2. The male group showed the higher TRI than the female group. Especially the factor of innovativeness was higher in the male group, indicating the male group's activeness in the use of technology. 3. Consumers were classified into five types in terms of the TRI: explorers, pioneers, skeptics, paranoids, and laggards. 4. Service quality had the greatest influence on consumers’satisfaction with the apparel shopping sites, and the frequency of purchase, optimism, and discomfort ranked next to service quality.

Measuring Public Service Values of Rural Railways : A Case Study of Young Dong and Donghae Nambu Lime (벽지노선의 지속적 운행을 통한 공익적 가치 측정 : 영동선과 동해남부선을 사례로)

  • Eom, Young Sook;Kim, Chae Won
    • Journal of the Korean Operations Research and Management Science Society
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    • v.41 no.4
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    • pp.1-13
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    • 2016
  • In response to the government's recent attempts to introduce competition and efficiency criteria in the rural railway service provision, this study is to empirically estimate public service values on continuous operation of two rural railways-Young Dong Line (YDL) and Donghae Nambu Line (DNL)-that will be realized beyond the passengers' use values. Based on a contingent valuation survey conducted on 600 passengers and local residents, YDL respondents were willing to pay significantly higher amount compared to those of DNL respondents. Especially tourists traveling on YDL were willing to pay the highest amount, and local residents of DNL were willing to pay relatively high amount. The results will provide useful information in makings decisions on the selection of PSO railways, the amount of PSO compensation and which railways to close, so on.

A Comparison of SERVPERF and KS-SQI for the On-line Education-website Service Quality Measurement (온라인 교육사이트의 서비스품질 측정을 위한 SERVPERF와 KS-SQI모형의 비교)

  • Shin, Mi-Hyang
    • Journal of Digital Convergence
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    • v.9 no.5
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    • pp.253-263
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    • 2011
  • In this study of the domestic high school and middle school students to use the online education-website to measure the quality of service between SERVPERF model and the KS-SQI model fits which were analyzed further. Analysis using AMOS 7, SERVPERF for measuring quality of service reliability, responsiveness, assurance, empathy and tangibility, was a measurement model. KS-SQI for primary needs fulfillment, unexpected benefit were performance dimensions, reliability, individual empathy, positive assistance, accessibility and media tangibility, consist of process dimension was measured. In comparison of two models, the KS-SQI model on a path analysis showed better in terms of model fit indexes.

Analysis of the Usage patterns of Social Network Service Users (소셜 네트워크 서비스 사용 시기에 따른 사용자 이용패턴 연구: 페이스북을 중심으로)

  • Park, Sang Hyeok;Oh, Seung Hee;Sung, Haeng Nam
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.9 no.4
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    • pp.251-265
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    • 2013
  • The emergence of social network services, is changing the foundation of human relationship formation and method of communication of individuals through sharing of free information. Social network service is a service to support or facilitate an on-line extension of off-line network among people by helping them to share personal profile. History of social network services very short. But users of the various layers is increasing rapidly and ripple effect social as a result is very large. The focus of existing research was mainly devoted to motivation of use and acceptance of social network services. Currently the use of SNS was maturing. Thus, in-depth research on the use pattern of SNS users is needed. The purpose of this study is that, for Facebook in social network services, to analyze the changes in the initial stage of use, medium-term, usage patterns at the current time. Results of the study by analyzing the characteristics of the change in the pattern of usage of user of Facebook, it can be used as basic materials for SNS researchers and service provider.