• 제목/요약/키워드: Service design method

검색결과 1,791건 처리시간 0.033초

외식프랜차이즈의 서비스 가치가 인지적 태도, 정서적 태도, 그리고 충성도에 미치는 영향 (Effects of Service Value on Attitude, and Loyalty in Food-Service Franchise)

  • 이신화;이용기;이재규
    • 한국프랜차이즈경영연구
    • /
    • 제10권3호
    • /
    • pp.13-23
    • /
    • 2019
  • Purpose - The recent franchise industry is rapidly developing. Some franchisees have a low barriers to entry and competition among companies is intensifying. In this dynamic competitive environment, companies need to focus on customer preferences, quality, and technical interfaces to gain competitive advantage. As a result, companies are required to measure the performance of service values in order to provide differentiated services from competitors. In the franchise industry, customer experience marketing of service values will enable companies to create new businesses. Franchise firms should explore a variety of services to increase service value and reduce failures. Research design, data, methodology - The questionnaire of this study was based on the previous research. Surveys were conducted on panels of online surveys. Surveys were conducted on the panel who had visited the restaurant franchise within the past month. The survey was conducted for about 7 days from February 13, 2019 to February 19, 2019. Total 300 samples, 293 were used in the analysis except for seven unfair questionnaires. Results - The findings of this study are as follows: Emotional, monetary, and reputation values have positive effects on cognitive and affective attitudes. Quality value and behavioral value did not effect cognitive attitude and affective attitude significantly. In addition, affective attitude has positive effect on loyalty, but cognitive attitude did not significant effect on loyalty. Conclusions - First, food-service franchise company should develop a service that enables customers to use the store conveniently. We need to develop a comfortable environment for our customers and provide intangible services. Second, food-service franchise company should provide a reasonable price service. Food-service franchise company needs to sell a high quality menu at a reasonable price to generate profits. Third, food-service franchise companies need to strategically respond to their reputation. In other words, food-service franchise company needs to constantly monitor the reputation of its customers and respond appropriately to market conditions. Fourth, food-service franchise company needs to develop a service method capable of emotional interaction with customers. Food-service franchise firms need to develop ongoing service methods and educate their staff.

농지배수 수문설계 기준과 임계지속기간을 고려한 농업 소유역 침수분석 (Inundation Analysis of Agricultural Basin Considering Agricultural Drainage Hydrological Plan and Critical Rainfall Duration)

  • 김귀훈;전상민;강문성;최진용
    • 한국농공학회논문집
    • /
    • 제65권4호
    • /
    • pp.25-32
    • /
    • 2023
  • KDS (Korean Design Standard) for agricultural drainage is a planning standard that helps determine the appropriate capacity and type of drainage facilities. The objective of this study was to analyze the inundation of the agricultural basin considering the current design standard and the critical rainfall duration. This study used the rainfall durations of 1-48 hour, and the time distribution method with the Chicago and the modified Huff model. For the runoff model, the NRCS (Natural Resources Conservation Service) unit hydrograph method was applied, and the inundation depth and duration were analyzed using area-elevation data. From the inundation analysis using the modified Huff method with different rainfall durations, 4 hours showed the largest peak discharge, and 11 hours showed the largest inundation depth. From the comparison analysis with the current method (Chicago method with a duration of 48 hours) and the modified Huff method applying critical rainfall duration, the current method showed less peak discharge and lower inundation depth compared to the modified Huff method. From the simulation of changing values of drainage rate, the duration of 11 hours showed larger inundation depth and duration compared to the duration of 4 hours. Accordingly, the modified Huff method with the critical rainfall duration would likely be a safer design than the current method. Also, a process of choosing a design hydrograph considering the inundation depth and duration is needed to apply the critical rainfall duration. This study is expected to be helpful for the theoretical basis of the agricultural drainage design standards.

가상시험법을 이용한 알루미늄 너클의 내구수명 평가 (Durability Performance Evaluation of an Aluminum Knuckle using Virtual Testing Method)

  • 고한영;최규재
    • 한국자동차공학회논문집
    • /
    • 제18권1호
    • /
    • pp.44-50
    • /
    • 2010
  • Durability performance evaluation technology using Virtual Testing Method is a new concept of a vehicle design, which can reduce the automotive components design period and cost. In this paper, the fatigue life of an aluminum knuckle of a passenger car is evaluated using virtual testing method. The flexible multibody dynamic model of a front half car module is generated and solved with service loads which are measured from Belgian roads. Using a multibody dynamic analysis software, the flexible multibody dynamic simulation of a half car model is carried out and the dynamic stress profile of an aluminum knuckle is acquired. The stress profile is exported to a fatigue analysis software and durability performance of an aluminum knuckle is evaluated.

시뮬레이션 기법을 이용한 완전 비동기 디스크 어레이 성능 평가 (A Performance Evaluation of Fully Asynchronous Disk Array Using Simulation Method)

  • 오유영
    • 한국시뮬레이션학회논문지
    • /
    • 제8권2호
    • /
    • pp.29-43
    • /
    • 1999
  • As real-time processing of data with large storage space is required in the era of multimedia, disk arrays are generally used as storage subsystems which be able to provide improved I/O performance. To design the cost-effective disk array, it is important to develop performance models which evaluate the disk array performance. Both queueing theory and simulation are applicable as the method of performance evaluation through queueing modeling. But there is a limit to the analytical method using queueing theory due to the characteristics of disk array requests being serviced in the parallel and concurrent manner. So in this paper we evaluate the disk array performance using simulation method which abstract disk array systems in the low level. Performance results were evaluated through simulation, so that mean response time, mean queueing delay, mean service time, mean queue length for disk array requests and utilization, throughput for disk array systems, can be utilized for capacity planning in the phase of disk array design.

  • PDF

스마트 센서의 에너지 하베스팅 전원 공급부 설계 방안 연구 (Investigation on the Design Method of a Energy Harvesting Power Supply for a Smart Sensor)

  • 장호덕
    • 한국정보전자통신기술학회논문지
    • /
    • 제16권1호
    • /
    • pp.18-23
    • /
    • 2023
  • 스마트 센서는 IoT (Internet of Things) 서비스 구현을 위한 단말장치 역할의 핵심 구성요소이다. 본 논문에서는 스마트 센서의 전원 공급부를 에너지 하베스팅 장치를 이용하여 설계하는 방안을 연구하였다. 대표적인 에너지 하베스팅 장치인 태양전지와 압전소자를 적용하여 전원 공급부의 성능을 확인하고, 스마트 센서의 동작에 따른 전원 공급부 최적화 방안을 분석하였다. 또한 보조 전원장치인 배터리의 수명을 증가시킬 수 있는 방안을 제안하였다.

불확실성을 고려한 교량 하부구조 최적설계 (Optimal Design of Bridge Substructure Considering Uncertainty)

  • 박장호;신영석;신욱범;이재우
    • 한국전산구조공학회:학술대회논문집
    • /
    • 한국전산구조공학회 2008년도 정기 학술대회
    • /
    • pp.387-390
    • /
    • 2008
  • The importance of the life cycle cost analysis for construction projects of bridge has been recognized over the last decades. Accordingly, theoretical models, guidelines, and supporting softwares have been developed for the life cycle cost analysis of bridges. However, it is difficult to predict life cycle cost considering uncertainties precisely. This paper presents methodology for optimal design of substructure for a steel box bridge. Total life cycle cost for the service life is calculated as sum of initial cost, damage cost considering uncertainty, maintenance cost, repair and rehabilitation cost. The optimization method is applied to design of a bridge substructure with minimal cost, in which the objective function is set to life cycle cost and constraints are formulated on the basis of Korean Bridge Design Specification. Initial cost is calculated based on standard costs of the Korea Construction Price Index and damage cost on the damage probabilities to consider the uncertainty of load and resistance. An advanced first-order second moment method is used as a practical tool for reliability analysis using damage probability. Maintenance cost and cycle is determined by a stochastic method and user cost includes traffic operation costs and time delay costs.

  • PDF

발신자 정보에 대한 시각적 인식 처리를 위한 전송 서비스 기법 (A Transmission Service Method for Processing Visual Recognition of Sender Information)

  • 김기현
    • 한국정보과학회논문지:컴퓨팅의 실제 및 레터
    • /
    • 제10권4호
    • /
    • pp.328-336
    • /
    • 2004
  • 최근 모바일 서비스는 고객에게 다양한 컨텐츠 서비스를 지원하는 시스템 환경으로 변하고 있다. 대표적인 예가 발신번호 표시 서비스이다. 이러한 서비스는 수신자가 발신자의 전화번호를 기려하지 못하는 경우 누구의 전화번호인지를 쉽게 확인할 수 없는 어려운 문제를 가진다. 그러므로, 모바일 사용자의 인지를 증대시킬 수 있는 시각적 서비스를 디자인하고 구현하는 것이 바람직하다. 본 논문에서는 발신번호 표시 서비스와 유사한 설계 특징들을 제안한다. 2차원 이미지 데이타를 이용한 발신자의 정보를 시각적으로 표시할 수 있는 통신 서비스 및 시스템을 위한 구조를 제안한다. 모바일 사용자를 대표하는 이미지 정보를 설정한 후 서버를 이용하여 교환국 흑은 기지국에서 채널을 통해 이미지 데이타를 전송함으로써 발신자의 정보를 시각적으로 표시 가능하게 한다. 수신자가 발신자로부터 전화 호출을 받을 때 이 기법은 벨소리와 함께 시각적 데이타를 전송함으로써 보다 효과적인 서비스를 제공한다. 즉, 발신자의 정보가 동시에 수신자의 액정화면에 나타나게 된다. 이미지 데이타의 실시간 전송을 처리하기 위한 개념들을 조사하고 시스템에 기초한 구현 결과의 예를 서술한다. 이 기술이 마케팅에 잠재적인 영향을 미친다는 것과 이 기법의 효율성을 제시한다.

GIS를 이용한 시내버스와 도시철도 공급서비스 수준 측면의 대중교통 사각지대 분석에 관한 연구 (A Study of Blind Spot Analysis for Public Transportation by Level of Service (LOS) in Public Transportation Supply Service)

  • 장경욱;김황배;김영석;오재학
    • 대한토목학회논문집
    • /
    • 제31권3D호
    • /
    • pp.383-389
    • /
    • 2011
  • 본 연구는 교통기본법(안)에 명시된 대중교통 사각지대 설정과 평가를 위한 3가지 평가척도를 제시하였다. 평가척도는 행정동 단위의 대중교통 노선 및 운행실태에 대한 기초 DB를 적용하여 대중교통 서비스권역, 대중교통 배차간격, 1일 총 운행시간을 각각 A-F(6등급)으로 구분하였다. 대중교통 사각지대 평가척도는 정부 및 지자체에서 대중교통 서비스 낙후지역의 최저 대중교통 공급 및 연계노선 계획, 최저배차계획, 1일 대중교통 총 운행시간 계획에 기준으로 활용할 수 있을 것이다.

4G 이동통신 서비스를 위한 모뎀 구조와 PAPR 감소기법 (Modem Structure and PAPR Reduction Method for 4G Mobile Communication Service)

  • 김완태;조성준
    • 한국항행학회논문지
    • /
    • 제14권2호
    • /
    • pp.213-219
    • /
    • 2010
  • 최근 모바일 시스템은 하나의 단말로 다양한 서비스망에서의 운용을 위한 Multi-core 시스템 형태로 연구되고 있다. 따라서 하나의 단말로 WCDMA(Wideband Code Division Multiple Access), MC-CDMA(Multi Carrier-Code Division Multiple Access), CDMA(Code Division Multiple Access), WiBro(Wireless Broadband)를 지원할 수 있는 모바일 시스템들이 출현할 것으로 예상된다. 다양한 서비스망을 지원하기 위한 모바일 시스템은 SoC(System one Chip) 기술과 더불어 하나의 칩셋으로 구현이 가능하며 그에 따른 모뎀 구조가 필요하다. 4세대 이동통신 서비스를 위한 시스템은 고속데이터 전송을 필요로 하므로 OFDM(Orthogonal Frequency Division Multiplexing) 방식은 필수적으로 적용 되어야 한다. 그런데, OFDM 신호는 독립적으로 변조된 많은 부반송파들로 구성되므로 이들이 동 위상으로 더해질 때 신호의 진폭이 증가하여 PAPR(Peak-to-Average Power Ratio)문제가 발생한다. 본 논문에서는 4세대 이동통신 서비스를 위한 모뎀 구조를 제안하고 PAPR 문제를 해결하기 위한 PAPR 감소 기법을 제안한다.

유압 호스의 경로 생성 및 피팅 배열각 설계 (Design for Hydraulic Hose Routing Pathes and Fitting Angles)

  • 김연수;김재정
    • 한국CDE학회논문집
    • /
    • 제10권1호
    • /
    • pp.40-48
    • /
    • 2005
  • A hydraulic hose is an important part of the hydraulic system which transmits power using pressurized fluids. It allows relative motion between components at each end of the hose assembly, and it is much easier to route a hose assembly than it is to bend and install a rigid tubing assembly. Unnecessary loads, which drop the hose's pressure capability and shorten service life, depend on a hose-routing. Therefore, the Hydraulic system designers must be aware to consider unnecessary load does not affect the here. For this consideration in an early stage of the design process, CAD system must support the hose assembly routing design function which is to generate routing path and design fitting angle properly. This paper proposes 2 methods. One is to generate curves that are similar to routing paths of the real hose assembly using the energy minimization method and the optimization method. The other is to design fitting angles that are important design elements of a hose assembly using the Parallel Transport Frame. To implement the proposed methods above, commercial CAD software, CATIA has been integrated with our program.