• Journal of Information Technology Services
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• v.9 no.4
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• pp.95-108
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• 2010

In this paper. the research issues and trends are analysed by reviewing the journal of the Korea Society of IT Services which published from Dec. 2002 to Jun. 2010. The 306 papers which published were included in this project. The quantitative analyses were implemented about the volume of papers and researchers. The papers are categorized as project management. service science, service computing and IT technology, software engineering, solution, outsourcing management. element technology and methodology, strategy and management. policy, laws, and systems related IT services. Specially the qualitative analyses were implemented about research issues and trends through the content analysis about the paper details, abstract and key words described. We can find the more case of the theoretical study on the areas of the strategy and management, policy, laws, and systems, also the practical study on the service computing and IT technology, and solution area than the other areas. In this research, finally, the author can suggest that the integrated control be required to editing board for the effective classification of subjected paper candidate. Also the evaluation methodology such us experiment, performance comparative, should be adopted for the theoretical or practical study because the academic research requires the more scientific research methodology.

• International Journal of Computer Science & Network Security
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• v.21 no.11
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• pp.171-176
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• 2021

The article considers some issues of criminal law protection of information relations. With the emergence of new types of threats to Ukraine's national security in the field of protection and defense of the state border, the issues of development and strengthening of information protection become especially important. Proper compliance with information legislation also depends on the established responsibility for its violation, which rests on certain provisions of the Criminal Code of Ukraine. It is stated that these norms are placed in different sections and do not have a proper systematization. The article singles out the subjects of information relations in the border area, which are subject to criminal law protection: persons who are not bound by stable relations with the SBGS (who cross the state border of Ukraine, etc.); persons who are members of the SBGS (servicemen and employees); SBGS as a public authority (official and secret information, information about the activities of the agency, its officials, etc.).

• Journal of Forest and Environmental Science
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• v.40 no.3
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• pp.188-195
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• 2024

The study examined the perceived benefits and knowledge level of the mushroom farmers on mushroom production in selected local governments area of Oyo State, Nigeria. The data obtained were analyzed with frequency, percentage, mean and standard deviation. Multistage sampling procedure was used to select 143 respondents using questionnaire and interview schedule. From the result it was affirmed that the majority (63.0%) of the respondents were males, also about 81.8% of the farmers were married. Radio (96.5%) was the most common source of information available to farmers, seconded by family and friends 86.0%. Based on the distribution of the knowledge level of farmers in mushroom production (63.6%) of the farmers had highest knowledge in mushroom production with the mean score (9.28). Majority (64.3%) of the mushroom farmers perceived mushroom production to be of benefit to them, with the mean score (10.35). It was concluded that majority of the farmers that had knowledge of mushroom production needs training in some specific aspects of the production process. It is recommended that research institutes, extension agents and Non-governmental organizations needs to organize training to enlightened and provide necessary information needed to the farmers on mushroom production.

• Research in Community and Public Health Nursing
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• v.1 no.1
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• pp.107-114
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• 1989

The purpose of this study was to investigate the Manpower status of nurse in the Health Centers from 1985 year to 1986 year, Pusu and Kyung Nam area. As the results through the analysis of collected data, the following conclusion has been reached. 1. The number of nurses who worked in the Family Planning in Pusan was largest and the number of nurses in Kyung Nam who worked for Consultation Clinic was the largest both in 1985 and in 1986. 2. Population per Health Center by year; Population per Health Center in Pusan area increased from 351,681 persons 1985 year to 357,884 persons, 1986 year In Kyung Nam area population per Health Center increased from 130,247 persons, 1985 to 130,252 persons,1986 year. 3. Population per Public Health Nurses by year; Population per PHN in Pusan area increased from 30,058 persons, 1985 to 31,120 persons, 1986. But in Kyung Nam area population per PHN decreased from 22,500 persons, 1985 to 16,747 persons, 1986. 4. Activities of Public Health Nurses by clinic; The order of priority activities by PHNs was family Planning in Pusan area and M.C.H in Kyung Nam area. 5. The target population per Public Health Nurse; The target population of M.C.H was the most in Pusan, 1985. In Kyung Nam area the most target population was M.C.H., 1985 year. 6. Number of service per Public Health Nurse; In number of service per PHN, the hightest health nursing service activity in Pusan and was M.C.H in Kyung Nam area.

• Culinary science and hospitality research
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• v.13 no.1 s.32
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• pp.152-165
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• 2007

The purpose of this study is to prove that the appropriate fit between service failure and recovery strategy can efficiently maximize customer satisfaction and behavioral intention, by using the prepared scenario through comprehensive approach concerning how the expectation level of service recovery has influence on perceived fairness, satisfaction and behavioral intention of service recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, $June{\sim}August$ 2004, by setting factorial design of 2(control, severeness)$\times$3(distributive fairness, procedural fairness, mutual relational fairness)$\times$2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio). Research findings are as follows; First, perceived recovery justice has an effect on customer satisfaction and behavioral intention. Second, customer satisfaction and restaurant satisfaction have positive influence on behavioral intention. The results will be helpful for them to develop a further service failure and recovery framework. For service marketing managers, the results will suggest specific guidelines for establishing service recovery strategies.

• The Journal of the Korea Contents Association
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• v.4 no.4
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• pp.99-106
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• 2004

This paper describes main characteristics of Grid Services based on OGSA and a service component for aggregating service data element. In order to build a Grid Service for SOA, it needs to consider a systematic approach from the high-level software architecture of a system that describes the main system components and their interactions. The purpose of this paper is to design and implement an extended service data aggregator service. To provide reliable aggregating service for service data elements, which is running under wide area environment like Internet, the aggregator service is operated asynchronously by notification mechanism.

• Journal of Information Technology Services
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• v.8 no.4
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• Management & Information Systems Review
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• v.6
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• pp.89-115
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• 2001

Recently, administrators of Korean university are struggling to survive against rapidly changing environment. But, the customer service of university organizations are generally recognized inferior to those of business service. Thus, the measuring of service quality is the beginning of works to improve customer service in university. SERVQUAL is known the most generalized scale to measure service quality. After SERVQUAL was published as a measure of perceived service quality by PZB(1985), several arguments have been made against its validity and the other measures have been suggested by Tears(1993), Cronin and Taylor(1992). Therefore, this paper reviews about SERVQUAL controversies. Also, this paper analyzed the dimensions of service quality and its relevant concepts. For this empirical study, 288 respondents drawn from university student in Pusan area are collected and 5 hypotheses are analyzed by using regression analysis. The results of empirical study are as follows. (1) three dimensions of service quality(specialty, reliability, tangiables) are perceived from factor analysis. (2) dimensions of service quality are related to the overall service quality and customer satisfaction, especially specialty is varified as the most important dimension. (3) customer satisfaction affects repurchase intention and word-of-mouth effect positively. In conclusion, however this study have a few limitations about sampling and questionnaire, offers some strategic directions for improving the service quality of university organizations.

• Journal of Information Technology Services
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• v.9 no.4
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• pp.231-242
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• 2010

The emergence of convergence has been the cause of development of the industry more complex and difficult by continually changing business environment and the destruction of the business area. The government-initiatives approach shows the limits to foster the new industries in needs of service-oriented ecosystem. In this study, we propose the service model as service-based approach for the development of new industries derived through the convergence inter-industry. While business model is defined based on the company's temporary and piecemeal activities, service model is the concept of dynamic and continuous that includes national, industrial, corporate level. In order to derive the service model, to identify current problems and issues with the public and the private sector is first. Then design the roadmap for the implementation of the desired shape through strategy from optimal rationality and long-term strategy. In this study, we define a service model, and consider when establishing a service model for three dimensional(national, industrial, corporate level) through analyzed by 3Level Service Model. And we also consider characteristics of the service model and approach, present the case of 'New Transit Card Services in Seoul'.

• Korean Security Journal
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• no.15
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• pp.173-198
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• 2008

As we took a look at above, this researcher suggest following device to extend Korea's private security industry's area. First, it is necessary to extend private investigation law's area grafting private security together. Second, it is necessary it is necessary to think of private security's role related key figure law, corresponding terror law, Presidential Security Service Guard law. Third, as a draft of a proposed law related prevention flowing out of industry techniques among industry security related law, passed, it is necessary private security's diversity, subdivision, composition through an enterprise security, and private security industry area's grafting together. Fourth, a research about private security company's investment and professional area's bringing up as well as business's extension device should be groped for the security consulting though total system management service. Fifth, there are no big difference education course and purpose, duty about a security police man law and security law's unification, so it is necessary to drive forward actively unification through government organization's cooperation. Sixth, a paradigm shift should be occured about private security service among policeman, citizen, and private security guards. Seventh, it is considered the role of security association is important. Lastly about a matter communication between the National Police Agency, and Security Association, not only look at from an authority's angle, collecting information, corresponding ability but now it is considered to grope each other cooperation device together among organizations not only the National Police Agency but also, National Organization, National Intelligence Service, the prosecution, Presidential Security Service Guard, Army etc.