• Title/Summary/Keyword: Service area

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For the Acquisition of Customers' Emotional Elements in the Service Design by SOMC: Simultaneous Observation Method based on Cooperation

  • Seo, Mi-Young;Lee, Eun-Jong
    • Journal of the Ergonomics Society of Korea
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    • v.31 no.1
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    • pp.23-32
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    • 2012
  • Objective: This research proposes a methodology, which validates a grasp of the customers' emotions in the service design area. Background: As the era of service design has taken its approach, the need for a deliberate design that would reflect the customer's experience had emerged in the area of service. Therefore, a variety of methodologies has been adopted in the field of service design with the purpose of discovery of the customers' needs. Even though the importance of an emotion-sentient research of a service experience increases, its research progress remains to be inadequate in comparison to all the other areas. Method: Having had taken some resources from the emotional studies under other areas of expertise as a base, the concept of volatility of emotions has been introduced as the core element of this research, further followed by an elaboration of its special characteristics. The observation technique under Stakeholder's system: SOMC(Simultaneous Observation Method based on Cooperation) has been proposed in this study as it presents an effective way to grasp the concept of volatile emotions in contrast to the previously existent types of methodologies. Results: The SOMC rather supplements the existing research methods than substitutes the previous ones. In other words, although the existing research system allowed emotion detection, it was difficult to capture the change of momentary and fickle emotions. On the opposite, the SOMC provides a condition allowing a sufficient grasp of the customer's emotions and facilitates emotional capture. Conclusion: For that reason, it is hoped that this piece of research represents a valuable and effective approach in terms of grasping the true needs of the customers on the emotional level, which will in its turn contribute to the improvement of the service quality in the midst of a complicated service condition. Application: Moreover, the purpose of this research is that in its outcome it may serve as a sufficient contribution to the area of emotional studies within the field of service design.

A Survey on Health Service Activities of Public Health Nurses in Chung Buk Area. (충북지역 보건소 간호원의 보건사업 수행활동에 관한 조사연구)

  • Park Young Im
    • Journal of Korean Public Health Nursing
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    • v.1 no.1
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    • pp.75-88
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    • 1987
  • The purpose of this survey was to measure the health Service activity of the public Health Nurses and analyze the related factors influencing to their activities. The subjects of this study were 75PHN in Health Centers, Chung Buk area and survey was conducted from 15th, October to 30th, November, 1986. The results of this study were as follows; 1. General characteristics of PHN : $\cdot\;45.3\%$ of total respondents was in 30-39 age group and their average age was 34.9. $\cdot\;85.3\%$ of them were married women. $\cdot$ Their educational level was almost Nursing High School and Nursing College $(98.7)\%$. 2. Total performance average of health service activities was 2.031. Among the 11 health service categories, health service planning (2.859) and administrative service (2.489) were the most active service area. And among the specific activity items about the health service categories, the highest performed activities were. 'record & report' in health service planning (3.333 : mean), 'case finding & enrolling' in prenatal care (2.627), 'examination of health condition; in postnatal care (2.497), 'personal counselling & education' in family planning (2.560) and 'vaccination & personal education' in well-baby care (2.480). 3. There were significant difference between the performed degree of activities in department of Health Center(P<0.01). The highest health service planning activity was performed by the nurses in TB clinic and maternal care activities were carried out by MCH Center nurses. 4. PHNs in MCH Center were more active than the nurses in Health Center, which services were especially maternal and well-baby care. Their total activity score was 2.302 while 1.860 was of the nurses in Health Center. There were significant difference between their activities (P<0.01).

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Service analysis and propagation measurement for DGPS land-based reference station in Korea (국내 DGPS 내륙 기준국 전파 측정 및 서비스 분석)

  • Jeon, Joong Seong;Kim, Young Wan
    • Journal of Advanced Marine Engineering and Technology
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    • v.38 no.4
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    • pp.437-443
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    • 2014
  • Based on the radio wave propagation measurement of DGPS land-based reference stations, the DGPS service coverage and signal quality in the receiving points are analyzed in this paper. The DGPS signal strength and SNR in the receiving point are measured in the winter and summer season, respectively. In case of DGPS reference station that can not provide the designed service coverage, the solution to improve the service coverage is presented in this paper. Almost all DGPS reference station except reference station with low ground conductivity or mountainous terrain provide the DGPS service coverages of 80% or more of the designed service area. The service coverages of DGPS reference stations can be improved to pre-designed service area in case of installation management of DGPS site on the plain terrain and good ground conductivity. It is necessary to get the high efficiency of transmitting antenna to improve the service area.

The Effects of Hospital Resources on the Service Uses: Hospital Service Area Approach (병원서비스지역 내 병원자원과 의료서비스 이용 간의 관련성 분석)

  • Kwak, Jin-Mi;Kim, Da-Yang;Seo, Eun-Won;Lee, Kwang-Soo
    • Health Policy and Management
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    • v.25 no.3
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    • pp.221-228
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    • 2015
  • Background: This study explored the relationship between hospital resources and services uses in outpatient/inpatient-based hospital service area (HSA) in Korea. Methods: Study hospitals included all acute care hospitals except tertiary hospitals. Inpatient and outpatient hospital claims from the Korean National Health Insurance (NHI) program in 2010 were used to identify the service uses. Hospital resources and the degree of insurance premium in study areas were identified with the NHI corporation data. Study variables were computed by summing the service uses or hospital resources of study hospitals in each HSA. Service uses were represented by the total medical charges and number of visits/inpatient days. Hospital resources were measured by number of beds, number of doctors, and number of computed tomography (CT). The economic status of NHI enrollees in each HSA was controlled by the average monthly premium of NHI program per household in each HSA. The degree of using local hospitals was controlled with the localization index. Results: Analysis results showed that hospital resources such as beds, CT were statistically related to the service uses. And also localization index was found to have positive significant relationships with service uses. Conclusion: Hospital resources such as beds, CT had not only positive impacts on inpatient service uses, but also influences on the outpatient setting. Health policy makers will require monitoring and assessing the hospital resources in Korea.

A study on the capacity analysis of wide area radio trunking system (광역 무선 Trunking 시스템의 통신용량 분석에 관한 연구)

  • 김낙명
    • Journal of the Korean Institute of Telematics and Electronics S
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    • v.34S no.4
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    • pp.1-11
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    • 1997
  • In this paper, modeling of the communication channel occupancy characteristics at the base station in the wide area radio trunking syste has been performed. Using the results, mathematical analysis for the switching capacity at the network switch has also been done. Specificatlly, we propose a G/M/m queueing model for the single service area modeling, and analyze changes in call blockingprobabilities accoridng to changes in the burstness characteristics of group paging calls. As a result, we have observe dthat the channel occupancy variations become larger as the burstness characteristics become more apparent, to make the call blocking probability higher. Next, based on the single service area analysis, we have anayzed mathematically the average switching capacity required to serve mobile subscribers for a wide area radio trunking sytem, where multiple switching port assignments are required when the people in the same group are distributed over several base stations. Accordingly, we have observed that the average and the variance of switching channel occupancy are closely related to the mobility characteristics of subscribers, and that we need a netowrk switch having bigger capacity as subscribers show wider distribution. Especially, with the call dropping probability within 0.2%, a switch having about 5 to 6 times bigger can be required, compared with the one when the mobility of subscribers is mostly restricte dto a single service area.

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Utilization Patterns of Other Region Inpatients in General Hospitals Located in Seoul Area (타 지역 환자의 서울지역 종합병원 입원이용에 관한 연구)

  • Park, Young-Hee
    • The Korean Journal of Health Service Management
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    • v.5 no.3
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    • pp.63-76
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    • 2011
  • The objective of this study is to analyze the utilization patterns of other region inpatients in general hospitals located in Seoul area. For the analysis, the study utilize the nationwide data on '2008 Survey of Patients' of Ministry of Health & Welfare. The statistical methodology used in the study is the logistic regression model. This study has three major findings. First, the significant affecting sociodemographic factors in selecting general hospitals located in Seoul area was sex, age, type of payment and inpatients residence region. Second, compared to other disease groups, the inpatients on both 'congenital malformation, deformity and chromosomal abnormalities' and 'neoplasm' groups are more likely to utilize general hospitals in Seoul area. Furthermore, in 'neoplasm' disease group, inpatients with 'bones and articular cartilage malignant neoplasm' are more likely to utilize general hospitals in Seoul area. Finally, hospitals with more than 1,000 beds was chief factor in selecting Seoul-based hospitals by other region inpatients. In conclusion, the study showed that other region inpatients are more likely to utilize general hospitals located in Seoul area in case of severe disease, rare case and surgical case. Therefore, central and local authority is required to monitor local hospitals on quality of the medical service as well as support them to establish specialized medical centers by providing human and physical resources.

A performance Enhancement of VANET Warning Message Propagation on Electric Wave Blind Area Problem in the Urban Environment (도심의 전파 사각 지역 문제 해결을 위한 VANET 경고 메시지 전달 기능의 개선)

  • Lee, Won Yeoul
    • Journal of Korea Multimedia Society
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    • v.17 no.10
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    • pp.1220-1228
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    • 2014
  • Emergency Warning Service will be the most important service of VANET. Transmission delay is the most important performance criteria of the warning service. Most legacy research takes a way to minimize the packet collision. However those approach has a critical weak point on urban environment where there is a blind area of electric wave. So another issue is required in order to provide enhanced warning message propagation technique to overcome the urban environment problem. In this paper, I proposed an enhanced warning message propagation scheme in the poor electric wave environment as the intersection area. Proposed scheme forwards the warning message to the blind area by enhanced forwarding node selection technique. For efficiency of warning message propagation, I suggest forwarding priority for decision of forwarding node. And the node has a direct mode or redirect mode depending on neighbor nodes. The simulation was carried out to evaluate the performance. The simulation results show that proposed scheme has the superior performance compared to legacy warning message technique.

A Study on the Management and Use of Plant Resources in Baekdudaegan Arboretum - Focused on Aboretum Core area, Munsu and Okseok Mountain - (국립백두대간수목원의 식물자원 및 관리·활용방안 - 수목원 중점조성지역, 문수산, 옥석산을 중심으로 -)

  • Chung, Bo-Kwang;Gang, Sin-Gu;Bae, Jun-Gyu;Kim, Jae-Hyeon;Sung, Jeong-Won;Kim, Gi-Song;Lee, Sang-Yong;Youn, Hong-Gyun;Im, Jin-Hyeon;Lee, Yeong-Su;Jang, Jeong-Won
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.18 no.6
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    • pp.111-133
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    • 2015
  • This study was carried out to survey the vascular plants of Baekdudaegan Arboretum area. The results are as follows. The numbers of flora in this study area were summarized as 655 taxa including 95 families, 332 genera, 567 species, 5 subspecies, 72 varieties and 11 formas. The rare plants were 17 taxa including Parasenecio firmus, Rhododendron micranthum, Iris odaesanensis, Lysimachia coreana and so forth. The Korean endemic plants were 16 taxa including Weigela subsessilis, Heloniopsis koreana, Salix koriyanagi, Vicia chosenensis and so forth. Plants Adaptable to Climate Change were Northern plants 18 species, Southern plants 2 species, endemic plants 10 species. The naturalized plants were 44 taxa and ratios of naturalized index and urbanization index were estimated Core area 10.2% and 4.9%, Mt. Munsu 4.9% and 2.3% and Mt. Okseok 5.5% and 2.6%. The floristic regional indicator plants found in this area were 3taxa(2.5%) of grade V, 12taxa(11.0%) of grade IV, 22taxa(20.2%) of grade III, 35taxa(32.1%) of grade II. In life forms, hemicryptophytes were The most dominant. Next was a Therophytes. In addition, 492 taxa were categorized by usage into 8 groups, as follows: Edible 239taxa(36.5%), Fiber 10taxa(1.5%), Industrial 1taxon(0.2%), Miscellaneous 183taxa(27.9%), Ornamental 65taxa(9.9%), Pasturing 259taxa(39.5%), Siscellaneousg 14taxa(2.1%) and Timer 21taxa(3.2%).

Opinions about Free Congregate Site Meal Service for Elderly in Sungnam Area (노인을 위한 무료급식 제도에 대한 지역 주민의 의식조사 -성남시를 중심으로-)

  • 이영미;변희경
    • Korean Journal of Community Nutrition
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    • v.2 no.2
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    • pp.246-255
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    • 1997
  • This study was designed to find out opinions about free congregate site meals that the program served to improve nutritional status of low socio-economic elderly. This study was conducted in Sungnam-shi. The purpose of this study provided the baseline data to extend the meal service program in this area. Five hundred samples were selcted by the propotion of population in three districts(Sujung-gu, Jungwon-gu, Bundang-gu). The result were as follows. 72.8$\%$of subjects were women and 27.2$\%$of subjects were extended family type. Seventy$\%$ of respondant were not aware of the free meal service for elderly. Major channels of information about free meal service were mass media(33.8$\%$)and advertisement material from city (24.3$\%$). The rate of recognition and channels of information about free meal service were different according to demographic characteristics of subjects. Sixty-eight of subjects pointed that the meal service program was highly necessary in these areas and the necessity of the program was not significantly different by socio-economic variables. The group who know about free meal service had a positive attitude toward supporting the meal service program. Women preferred labor volunteers(46.8$\%$)at meal service center and men preferred donations. According to levels of education each group preferred different types of surpport for free congregate site meals for elderly. (Korean J Community Nutrition 2(2) : 246~255, 1997)

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A Study on Using 'Population of Legal Service Area' as a Criterion for Evaluating Public Libraries in Korea (우리 나라 공공도서관 평가의 적실성 제고를 위한 연구 - 봉사대상인구 적용문제를 중심으로 -)

  • Lee, Yong-Nam
    • Journal of the Korean Society for Library and Information Science
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    • v.34 no.2
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    • pp.5-20
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    • 2000
  • This study is to analyze the results of which the Ministry of Culture and Tourism had evaluated the public libraries in 1999. In results, the study finds that the use of "population of legal service area" as a criterion for evaluating public libraries is not quite appropriate. That is, it is found that the use of legal service area by law as a unit of population measurement is not only inconsistent with the current local autonomous administrative structure, but also may distort all evaluation results. Therefore, this study is to criticize several points about using population of legal service area as an evaluation criterion and to suggest the amendment of Library and Reading Promotion Act, which may make the evaluation of public libraries more proper.

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