• 제목/요약/키워드: Service Usage

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심리적 계약 위반이 OS이용자의 배신 행동에 미치는 영향: 윈도우 XP 기술적 지원서비스 중단 사례 (The Effects of Psychological Contract Violation on OS User's Betrayal Behaviors: Window XP Technical Support Ending Case)

  • 이은곤
    • Asia pacific journal of information systems
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    • 제24권3호
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    • pp.325-344
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    • 2014
  • Technical support of Window XP ended in March, 8, 2014, and it makes OS(Operating System) users fall in a state of confusion. Sudden decision making of OS upgrade and replacement is not a simple problem. Firms need to change the long term capacity plan in enterprise IS management, but they are pressed for time and cost to complete it. Individuals can not help selecting the second best plan, because the following OSs of Window XP are below expectations in performances, new PC sales as the opportunities of OS upgrade decrease, and the potential risk of OS technical support ending had not announced to OS users at the point of purchase. Microsoft as the OS vendors had not presented precaution or remedy for this confusion. Rather, Microsoft announced that the technical support of the other following OSs of Wndow XP such as Window 7 would ended in two years. This conflict between OS vendor and OS users could not happen in one time, but could recur in recent future. Although studies on the ways of OS user protection policy would be needed to escape from this conflict, few prior studies had conducted this issue. This study had challenge to cautiously investigate in such OS user's reactions as the confirmation with OS user's expectation in the point of purchase, three types of justice perception on the treatment of OS vendor, psychological contract violation, satisfaction and the other betrayal behavioral intention in the case of Window XP technical support ending. By adopting the justice perception on this research, and by empirically validating the impact on OS user's reactions, I could suggest the direction of establishing OS user protection policy of OS vendor. Based on the expectation-confirmation theory, the theory of justice, literatures about psychological contract violation, and studies about consumer betrayal behaviors in the perspective of Herzberg(1968)'s dual factor theory, I developed the research model and hypothesis. Expectation-confirmation theory explain that consumers had expectation on the performance of product in the point of sale, and they could satisfied with their purchase behaviors, when the expectation could have confirmed in the point of consumption. The theory of justice in social exchange argues that treatee could be willing to accept the treatment by treater when the three types of justice as distributive, procedural, and interactional justice could be established in treatment. Literatures about psychological contract violation in human behaviors explains that contracter in a side could have the implied contract (also called 'psychological contract') which the contracter in the other side would sincerely execute the contract, and that they are willing to do vengeance behaviors when their contract had unfairly been broken. When the psychological contract of consumers had been broken, consumers feel distrust with the vendors and are willing to decrease such beneficial attitude and behavior as satisfaction, loyalty and repurchase intention. At the same time, consumers feel betrayal and are willing to increase such retributive attitude and behavior as negative word-of-mouth, complain to the vendors, complain to the third parties for consumer protection. We conducted a scenario survey in order to validate our research model at March, 2013, when is the point of news released firstly and when is the point of one year before the acture Window XP technical support ending. We collected the valid data from 238 voluntary participants who are the OS users but had not yet exposed the news of Window OSs technical support ending schedule. The subject had been allocated into two groups and one of two groups had been exposed this news. The data had been analyzed by the MANOVA and PLS. MANOVA results indicate that the OSs technical support ending could significantly decrease all three types of justice perception. PLS results indicated that it could significantly increase psychological contract violation and that this increased psychological contract violation could significantly reduce the trust and increase the perceived betrayal. Then, it could significantly reduce satisfaction, loyalty, and repurchase intention, and it also could significantly increase negative word-of-month intention, complain to the vendor intention, and complain to the third party intention. All hypothesis had been significantly approved. Consequently, OS users feel that the OSs technical support ending is not natural value added service ending, but the violation of the core OS purchase contract, that it could be the posteriori prohibition of OS user's OS usage right, and that it could induce the psychological contract violation of OS users. This study would contributions to introduce the psychological contract violation of the OS users from the OSs technical support ending in IS field, to introduce three types of justice as the antecedents of psychological contract violation, and to empirically validate the impact of psychological contract violation both on the beneficial and retributive behavioral intentions of OS users. For practice, the results of this study could contribute to make more comprehensive OS user protection policy and consumer relationship management practices of OS vendor.

한국의 그린 비즈니스/IT 실태분석을 통한 추진전략 우선순위 도출에 관한 연구 (Development of Korean Green Business/IT Strategies Based on Priority Analysis)

  • 김재경;최주철;최일영
    • Asia pacific journal of information systems
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    • 제20권3호
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    • pp.191-204
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    • 2010
  • Recently, the CO2 emission and energy consumption have become critical global issues to decide the future of nations. Especially, the spread of IT products and the increased use of internet and web applications result in the energy consumption and CO2 emission of IT industry though information technologies drive global economic growth. EU, the United States, Japan and other developed countries are using IT related environmental regulations such as WEEE(Waste Electrical and Electronic Equipment), RoHS(Restriction of the use of Certain Hazardous Substance), REACH(Registration, Evaluation, Authorization and Restriction of CHemicals) and EuP(Energy using Product), and have established systematic green business/IT strategies to enhance the competitiveness of IT industry. For example, the Japan government proposed the "Green IT initiative" for being compatible with economic growth and environmental protection. Not only energy saving technologies but energy saving systems have been developed for accomplishing sustainable development. Korea's CO2 emission and energy consumption continuously have grown at comparatively high rates. They are related to its industrial structure depending on high energy-consuming industries such as iron and steel Industry, automotive industry, shipbuilding industry, semiconductor industry, and so on. In particular, export proportion of IT manufacturing is quite high in Korea. For example, the global market share of the semiconductor such as DRAM was about 80% in 2008. Accordingly, Korea needs to establish a systematic strategy to respond to the global environmental regulations and to maintain competitiveness in the IT industry. However, green competitiveness of Korea ranked 11th among 15 major countries and R&D budget for green technology is not large enough to develop energy-saving technologies for infrastructure and value chain of low-carbon society though that grows at high rates. Moreover, there are no concrete action plans in Korea. This research aims to deduce the priorities of the Korean green business/IT strategies to use multi attribute weighted average method. We selected a panel of 19 experts who work at the green business related firms such as HP, IBM, Fujitsu and so on, and selected six assessment indices such as the urgency of the technology development, the technology gap between Korea and the developed countries, the effect of import substitution, the spillover effect of technology, the market growth, and the export potential of the package or stand-alone products by existing literature review. We submitted questionnaires at approximately weekly intervals to them for priorities of the green business/IT strategies. The strategies broadly classify as follows. The first strategy which consists of the green business/IT policy and standardization, process and performance management and IT industry and legislative alignment relates to government's role in the green economy. The second strategy relates to IT to support environment sustainability such as the travel and ways of working management, printer output and recycling, intelligent building, printer rationalization and collaboration and connectivity. The last strategy relates to green IT systems, services and usage such as the data center consolidation and energy management, hardware recycle decommission, server and storage virtualization, device power management, and service supplier management. All the questionnaires were assessed via a five-point Likert scale ranging from "very little" to "very large." Our findings show that the IT to support environment sustainability is prior to the other strategies. In detail, the green business /IT policy and standardization is the most important in the government's role. The strategies of intelligent building and the travel and ways of working management are prior to the others for supporting environment sustainability. Finally, the strategies for the data center consolidation and energy management and server and storage virtualization have the huge influence for green IT systems, services and usage This research results the following implications. The amount of energy consumption and CO2 emissions of IT equipment including electrical business equipment will need to be clearly indicated in order to manage the effect of green business/IT strategy. And it is necessary to develop tools that measure the performance of green business/IT by each step. Additionally, intelligent building could grow up in energy-saving, growth of low carbon and related industries together. It is necessary to expand the affect of virtualization though adjusting and controlling the relationship between the management teams.

서울지역 일부 초등학생의 생활 습관병 가족력, 식품군 섭취 형태 및 활동량 평가 (The Family History of Chronic Diseases, Food Group Intakes, and Physical Activity Practices among School Children in Seoul, Korea)

  • 이영남;하애화
    • 동아시아식생활학회지
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    • 제17권5호
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    • pp.644-652
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    • 2007
  • 본 연구는 초등학교 $5{\sim}6$학년 아동의 식품군의 섭취 횟수 및 활동량을 조사하여 2005년 한국영양학회의 영양 섭취 기준에 따른 식사 구성안의 식품군 일일 권장 섭취 횟수와 비교하였으며, 또한 질병 가족력이 있는 아동의 식품군 섭취 횟수, 비만도, 활동량 등을 분석하여 질병 위험 요인을 조사하였다. 1. 남아의 경우 83.2% 정상 체중, 7.4% 경도 비만, 7.4% 중등도 비만, 2% 고도 비만으로 나타났고, 여아는 89.9% 정상 체중, 6.2% 경도 비만, 3.5% 중등도 비만, 0.5% 고도 비만으로 나타났다(p<0.05). 남아의 54%가 일일 $1{\sim}2$시간의 신체 활동을 하는 반면 여아의 대부분(80%)은 일일 1시간 미만의 신체 활동을 하는 것으로 조사되었다(p<0.05). 2. 성별에 따른 식품군 섭취 횟수는 채소군 에서만 유의적인 차이가 나타났으며(p<0.05), 일일 권장 섭취 횟수에 대한 순응도는 곡류군($4{\sim}5$회/일)에서 가장 높았으며, 어육류 군과 우유 군의 경우 순응도가 매우 낮았다. 성별에 따른 일일 고지방 스낵 섭취 횟수에는 차이가 없었으나(남아 32%, 여아 34%), 일일 고당질 스낵 섭취 횟수에는 유의적인 차이가 있었다(남아 24%, 여아 34% p<0.05). 3. 비만 가족력이 있는 아동의 경우 가족력이 없는 아동에 비해 비만 아동이 많았으며(p<0.05), 고당질 스낵(p<0.05)이나 고지방 스낵(p<0.05)을 매일 섭취하는 비율도 대조군에 비해 유의적으로 높았다(p<0.05). 조사된 주요 식품군 중 채소군과 고혈압 가족력의 상관성(p<0.05)을 제외하고는 생활습관병 가족력 유무에 따른 주요식품군 섭취에 유의적인 차이가 없는 것으로 나타났다. 우리나라는 날로 생활 습관병의 발병율이 높아지고 있으며, 그로 인한 경제적인 손실도 증가하고 있다. 생활 습관병은 일단 발병하면 치유가 어려우므로 미리 예방하는 것이 최선의 방법이다. 생활 습관병의 위험요인 중 식생활 및 신체 활동습관은 우리의 의지로 조절이 가능하며 초등학교 5, 6학년은 특히 본인의 의지에 의해 식품을 선택할 수 있는 시기이므로 이 시기의 효과적인 영양교육은 매우 중요하다. 따라서 다양한 식품을 선택하고 균형 있는 식생활을 위한 영양섭취 기준과 식사 구성안에 대한 영양 교육이 필요하며, 특히 당뇨병이나 비만 가족력이 있는 아동에 대한 체계적인 건강 및 영양 관리가 한국인의 생활 습관병의 발병 위험을 줄이는데 도움이 될 것으로 사려된다.

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Does Home Oxygen Therapy Slow Down the Progression of Chronic Obstructive Pulmonary Diseases?

  • Han, Kyu-Tae;Kim, Sun Jung;Park, Eun-Cheol;Yoo, Ki-Bong;Kwon, Jeoung A;Kim, Tae Hyun
    • Journal of Hospice and Palliative Care
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    • 제18권2호
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    • pp.128-135
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    • 2015
  • 목적: 2006년부터 가정산소치료 서비스에 대해 보장을 시작함에 따라, 기준에 부합하는 사람들은 가정산소 서비스이용에 대해 20%의 본인부담만을 지출하게 되었다. 이 같은 제도의 도입은 환자의 가정산소치료 서비스에 대한 부담을 경감시키게 됨에 따라 주요 이용자인 만성 폐쇄성 폐질환 환자들에게 긍정적인 효과를 미쳤을 것으로 예상된다. 하지만, 제도 도입 후 가정산소치료 서비스 제도의 효과에 대한 연구가 많지 않았고, 실증적 근거자료 또한 부족한 실정이다. 따라서, 본 연구는 제도 도입 후, 가정산소치료 서비스가 만성 폐쇄성 폐질환 환자들의 상태에 긍정적 영향을 미쳤는지를 알아보고자 한다. 방법: 만성폐쇄성 폐질환으로 2007년부터 2012년까지 병원을 방문한 사람(N=10,798)의 청구데이터를 분석에 이용하였으며, 가정산소치료 서비스 제도 적용의 기준인 호흡기장애등급에 따라 분포의 차이를 설명하기 위해 ${\chi}^2$ test을 하였다. 또한, 가정산소치료 서비스 이용에 대한 요인을 알아보고자 Multiple Logistic Regression Analysis을 하였으며, 가정산소치료 서비스 이용이 호흡기장애등급의 변화에 어떠한 영향을 주었는지 알아보고자 Generalized Linear Mixed Model 분석을 하였다. 결과: 분석대상 중 호흡기장애등급 1등급에 속하는 대상은 2,490명이었으며, 2/3등급에 속하는 대상은 8,308명이었다. 가정산소치료 서비스 이용에 대해서는 호흡기 장애등급 3등급이 1 또는 2등급에 비해 적게 이용하였다(OR: 0.33, 95% CI: 0.30~0.37). 또한, 가정산소치료를 이용함에 따라 환자의 상태의 변화에 대해 분석한 결과, 가정산소치료 이용자는 미이용자에 비해 상태의 완화 또는 유지에 대해 높은 값을 보였다(OR: 1.41, 95% CI: 1.23~1.61). 결론: 가정산소치료 서비스 이용은 만성 폐쇄성 폐질환 환자의 상태 악화방지에 대해서 긍정적인 영향을 준다.

골프장 이용자 선호도 평가지표 개발 (A Study on Development of Evaluation Indicator for Golf Course User's Preference)

  • 석영환;문석기;이은엽
    • 한국조경학회지
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    • 제38권4호
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    • pp.25-34
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    • 2010
  • 본 연구는 골프장의 경기력과 운영관리 향상을 위한 평가지표들을 개발하고자 수행되었으며, 연구결과를 요약하면 다음과 같다. 이론연구 및 전문가 예비설문을 통해 가정된 골프장 조성 및 운영관리 15개 중간평가지표, 55개 하위평가지표 체계가 성립되지 않고 최종적으로 환경친화성, 회원서비스 수준, 진행원의 인적서비스 수준, 코스의 난이도, 코스관리수준, 운영관리 공정성, 접근성 및 입지성, 클럽의 전통성 및 클럽의 분위기, 코스의 우수성, 코스레이아웃 등 10개의 중가 평가지표 및 52개 하위평가지표로 재구성되었다. 골프장 이용자 선호도 평가지표의 중요도 결정요인을 분석한 결과, 코스의 관리수준, 포스의 우수성, 진행원의 인적서비스 수준, 코스레이아웃, 환경친화성 순으로 기여도가 높게 나타났다. 골프장 평가지표의 경로계수를 파악한 결과, 코스레이아웃 부문에서는 홀의 굴곡과 코스길이의 순으로 인과효과의 크기가 나타났다. 코스의 우수성에는 토너멘트 진행시설, 다양한 샷 밸류(shot value)의 순으로, 운영관리 공정성에는 대기의 편리성, 예약의 공정한 배정 등의 순으로 인과관계가 높게 나타났다. 클럽의 전통성 부분은 골프코스의 역사 및 환경적 특성, 지역의 역사문화가, 접근성 및 입지성과 관련해서는 지리적 조건이, 환경친화성에서는 농약 및 비료유출량, 수질오염 등이, 회원서비스 수준에서는 회원혜택과 직원의 친절한 응대 등이 상대적으로 인과효과의 크기가 높은 지표로 나타났다. 경기진행원의 인적서비스 수준 분야에서는 경기진행원의 친절한 응대, 경기진행원의 전문지식 정도가, 코스의 난이도 부분은 티잉 에어리어(Terming area)의 위치, 오비(Out of Bounds: OB) 및 해저드(Hazard) 말뚝 위치의 순으로 코스의 관리수준에는 러프상태 및 장애물 관리상태 등이 상대적으로 인과효과가 높았던 지표들로 나타났다. 향후 보다 세부적인 평가지표들을 도출하는 후속연구를 통해 골프장 이용자 선호도 평가지표 체계 모델을 완성하고, 국내외 골프장을 대상으로 평가지표들을 현장 적용하고 검증해 보는 과정이 뒷받침될 필요가 있다.

치과 파노라마 촬영에서 공간선량률 분석 (Analysis of the Spatial Dose Rates during Dental Panoramic Radiography)

  • 고종경;박명환;김용민
    • 대한방사선기술학회지:방사선기술과학
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    • 제39권4호
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    • pp.509-516
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    • 2016
  • 저선량 장시간(15초 내외) X선을 조사하는 치과 파노라마 촬영장치는 교육 목적의 사용에는 원자력안전법의 규제를 받으며, 이에 따라 방사선안전 설비(경보장치, 인터록)를 설치해야 한다. 본 연구에서는 치과 파노라마 촬영에서 방사선량 및 공간선량률을 측정하여 방사선안전 설비의 실효성을 확인하고 방사선작업종사자 및 수시출입자 등의 방사선방호를 위한 기초자료를 제공하고자 하였다. 치과 파노라마 전용팬텀의 직접 피폭부위인 치아와 간접 피폭부위인 수정체와 갑상선에서 유리선량계 소자(GD-352M)를 부착한 후 X선을 3회 반복 조사하여 형광유리선량계 시스템으로 선량을 판독하였다. 팬텀 절치부를 중심으로 한 수평면을 $45^{\circ}$ 각도로 분류하여 7방향으로 구획하여 각 방향마다 30, 60, 90, 120 cm의 거리에서 공간선량률을 측정하였다. 직접 피폭부위는 최대 $984.5{\mu}Gy$가 측정되었다. 공간선량률은 30 cm에서 가장 높게 나타났으며, 120 cm로 거리가 증가할수록 선량이 감소하였다. 방향에 따라서는 30 cm 거리에서 회전 시작부위의 공간선량률이 $3,840{\mu}Sv/h$로 가장 낮은 부위인 $778{\mu}Sv/h$에 비해 4배 차이가 났다. 방사선작업종사자가 위치할 수 있는 60 cm 거리에서의 공간선량률은 평균 $408{\mu}Sv/h$로 측정되었다. 보수적인 관점에서 방사선관리구역 내에 의도하지 않은 피폭이 발생하는 경우를 대비하여 피폭선량 예측이 가능하도록 공간선량률에 대한 방사선안전 교육이 필요하지만, 현재 의료법에 의해 의료기관에서는 설치하지 않아도 되는 인터록 등의 설비는 교육용 치과 파노라마 촬영실의 공간선량률이 낮은 것을 감안할 때 원자력안전법에서 의무화 되어 있는 것은 과한 규제로 사료된다.

무리행동과 지각된 유용성이 이러닝 컨텐츠 구매의도에 미치는 영향: 구매경험에 의한 비교분석 (The Effect of Herding Behavior and Perceived Usefulness on Intention to Purchase e-Learning Content: Comparison Analysis by Purchase Experience)

  • 유철우;김용진;문정훈;최영찬
    • Asia pacific journal of information systems
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    • 제18권4호
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    • pp.105-130
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    • 2008
  • Consumers of e-learning market differ from those of other markets in that they are replaced in a specific time scale. For example, e-learning contents aimed at highschool senior students cannot be consumed by a specific consumer over the designated period of time. Hence e-learning service providers need to attract new groups of students every year. Due to lack of information on products designed for continuously emerging consumers, the consumers face difficulties in making rational decisions in a short time period. Increased uncertainty of product purchase leads customers to herding behaviors to obtain information of the product from others and imitate them. Taking into consideration of these features of e-learning market, this study will focus on the online herding behavior in purchasing e-learning contents. There is no definite concept for e-learning. However, it is being discussed in a wide range of perspectives from educational engineering to management to e-business etc. Based upon the existing studies, we identify two main view-points regarding e-learning. The first defines e-learning as a concept that includes existing terminologies, such as CBT (Computer Based Training), WBT (Web Based Training), and IBT (Internet Based Training). In this view, e-learning utilizes IT in order to support professors and a part of or entire education systems. In the second perspective, e-learning is defined as the usage of Internet technology to deliver diverse intelligence and achievement enhancing solutions. In other words, only the educations that are done through the Internet and network can be classified as e-learning. We take the second definition of e-learning for our working definition. The main goal of this study is to investigate what factors affect consumer intention to purchase e-learning contents and to identify the differential impact of the factors between consumers with purchase experience and those without the experience. To accomplish the goal of this study, it focuses on herding behavior and perceived usefulness as antecedents to behavioral intention. The proposed research model in the study extends the Technology Acceptance Model by adding herding behavior and usability to take into account the unique characteristics of e-learning content market and e-learning systems use, respectively. The current study also includes consumer experience with e-learning content purchase because the previous experience is believed to affect purchasing intention when consumers buy experience goods or services. Previous studies on e-learning did not consider the characteristics of e-learning contents market and the differential impact of consumer experience on the relationship between the antecedents and behavioral intention, which is the target of this study. This study employs a survey method to empirically test the proposed research model. A survey questionnaire was developed and distributed to 629 informants. 528 responses were collected, which consist of potential customer group (n = 133) and experienced customer group (n = 395). The data were analyzed using PLS method, a structural equation modeling method. Overall, both herding behavior and perceived usefulness influence consumer intention to purchase e-learning contents. In detail, in the case of potential customer group, herding behavior has stronger effect on purchase intention than does perceived usefulness. However, in the case of shopping-experienced customer group, perceived usefulness has stronger effect than does herding behavior. In sum, the results of the analysis show that with regard to purchasing experience, perceived usefulness and herding behavior had differential effects upon the purchase of e-learning contents. As a follow-up analysis, the interaction effects of the number of purchase transaction and herding behavior/perceived usefulness on purchase intention were investigated. The results show that there are no interaction effects. This study contributes to the literature in a couple of ways. From a theoretical perspective, this study examined and showed evidence that the characteristics of e-learning market such as continuous renewal of consumers and thus high uncertainty and individual experiences are important factors to be considered when the purchase intention of e-learning content is studied. This study can be used as a basis for future studies on e-learning success. From a practical perspective, this study provides several important implications on what types of marketing strategies e-learning companies need to build. The bottom lines of these strategies include target group attraction, word-of-mouth management, enhancement of web site usability quality, etc. The limitations of this study are also discussed for future studies.

정보시스템의 지속적 사용에서 경험의 역할에 대한 분석 (An Analysis of the Roles of Experience in Information System Continuance)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.45-62
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    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

융합형 뉴미디어 광고의 시장세분화 연구: 소비자 주관성에 근거한 해석적 관점에서 (Market Segmentation of Converging New Media Advertising: The Interpretative Approach Based on Consumer Subjectivity)

  • 서경진;황진하;정장훈;김기연
    • 인터넷정보학회논문지
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    • 제15권4호
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    • pp.91-102
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    • 2014
  • 본 연구의 목적은 IT와 광고 산업 간의 융합형 이머징(emerging) 디지털 광고물에 대한 소비자 유형화 연구를 수행하여, 비즈니스 마케팅 관점에서 관련 시장 세분화 전략 수집에 필요한 소비자 특성에 관해 이론적 정의를 제시하는 것이다. 이를 위해, 응답자 내면의 주관적 사고체계, 선호, 의견, 인지 등을 해석하여 새로운 이론을 발견해가는 정성적 관점의 주관성 연구인 Q방법론을 적용하여 분석하였다. 이 방법론은 가설 검증을 추구하는 기존의 정량적(또는 실증적) 연구와 비교할 때, 연구자가 제시하는 조작적 정의(가설)에 의존하지 않고 객관적으로 응답자의 진술만을 전적으로 반영하는 해석적 연구를 추구한다. 이런 이유로, Q연구는 신규 서비스의 초기 시장형성 단계에서 나타나는 실제적인 소비자 유형을 심도 있게 분석하여, 선행연구로서 소비자 행동 특성을 이론화 하는데 적합하다. 본 연구는 철저한 문헌연구와 인터뷰를 통해 30개의 'IT 통합형 디지털 광고 종류(Q샘플)'를 추출하고, 이에 대한 40명의 응답자(P샘플) 개인별 Q소팅 조사 자료를 분석하여 결과적으로 총 4개의 소비자 유형을 발견하였다. 그리고 세분화 된 각 집단의 고유한 특성을 해석하여, '멀티채널 디지털 광고 추구형', '감성적광고추구형', '뉴미디어 광고 추구형', 'Web 2.0 광고 추구형'으로 명명하였다. 본 연구의 분석 결과는 이머징 디지털 광고 산업을 주제로 한 학술 및 산업적 연구의 선행 연구로서, R&D, 마케팅 프로그램 및 광고 크리에이티브 전략, 관련 정책을 계획하는 분야 등 기초 연구로서 활용 가치를 기대할 수 있다.

뇌병변 및 지체 장애아의 보조공학기기 사용 만족도와 심리사회적 영향의 관련성 (Association between Satisfaction with Assistive Technology Devices and Psychosocial Impact among Some Mentally or Physically Disabled Children)

  • 장경례;류소연;박종;한미아
    • 농촌의학ㆍ지역보건
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    • 제42권3호
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    • pp.132-144
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    • 2017
  • 본 연구는 장애인 보조기기 렌탈서비스를 이용하는 뇌병변 및 지체 장애아의 보조공학기기 사용 만족도와 심리사회적 영향과의 관련성을 알아보고자 수행하였다. 연구의 대상은 광주광역시와 전라남도 지역에서 2011년부터 2015년 5월까지 장애인 보조기기 렌탈서비스를 이용하고 있는 뇌병변 및 지체 장애아 120명을 대상으로 자기기입식 설문조사를 통해 이용 장애아의 일반적 특성, 보조공학기기 사용실태와 만족도, 심리사회적인 영향 정도를 조사하였다. 분석방법으로 빈도와 백분율, 평균과 표준편차를 이용하여 결과를 제시하였으며, 대상자의 특성에 따른 보조공학기기 사용 만족도와 심리사회적인 영향 비교는 t-검정과 분산분석을 이용하여 알아보았고, 보조공학기기 사용 만족도와 심리사회적인 영향과의 관련성은 피어슨 상관관계 분석을 실시하여 파악하였다. 연구결과 보조 공학기기 전체 만족도 점수는 $4.08{\pm}0.66$점이었고, 하위영역인 보조기기 만족도 점수는 $4.01{\pm}0.70$점, 서비스 만족도 점수는 $4.14{\pm}0.90$이었다. 장애아의 심리사회적인 영향은 하위영역인 자기욕구 실현능력 $0.99{\pm}0.78$점, 적응력 $1.04{\pm}0.86$점, 자존감 $0.99{\pm}0.74$점이었고, 전체 점수 평균은 $1.00{\pm}0.75$점이었다. 보조공학기기 사용 만족도는 장애아의 건강상태, 주양육자의 학력과 보조공학기기 사용시간에 따라 통계적으로 유의한 차이가 있었으며, 장애아의 심리사회적 영향은 보조공학기기 사용시간에 따라 유의한 차이가 있었다. 보조공학기기 사용 만족도와 심리사회적인 영향은 통계적으로 유의한 양의 상관관계가 있었다(단순상관; r=.503, p<.001 vs. 편상관; r=.440, p<0.001). 결론적으로 본 연구에서는 뇌병변 및 지체 장애인에게 보조공학기기 사용 만족도와 심리사회적인 영향과는 상관성이 있음을 알 수 있었다. 향후 국내 보조공학기기의 효과적인 보급과 활성화를 위해 더 광범위한 장애유형과 서비스 영역을 대상으로 한 연구가 지속적으로 이루어져야 할 것으로 생각된다.