• Journal of information and communication convergence engineering
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• 제6권4호
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• pp.396-404
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• 2008

Service discovery is the technology of finding needed services in networks, and a key point in pervasive computing environments. This paper presents a novel service discovery protocol: ASESDP(AIP and SRR Enhanced Service Discovery Protocol). In ASESDP, tow schemes are proposed to enhance its performance: AIP(Advertisement Information Piggybacked) and SRR(Shortest Reply Route). In AIP, parts of advertisement information are piggybacked in the service reply packet, which makes the advertisement information propagating along the reply path, and spreads its transmission area. In SRR, in order to reduce the service response time, the shortest reply route is chosen to forward the service reply packet to the source node sending the service request. With the theoretical analysis and Glomosim simulation results, it is verified that ASESDP can reduce the number of service request packets, save the response time, and improve the efficiency of service discovery.

• 한국유기농업학회지
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• 제18권3호
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• pp.315-329
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• 2010

This study focused on analysis of the satisfaction level of specialty shops for environment-friendly agricultural products (EFAP). To analyze the satisfaction level of EF AP, a series of household surveys were conducted. Questionnaire was prepared on the basis of the SERVQUAL model and the structural equation modeling was made on the basis of the contents surveyed. The main results of this study are summarized as follows. Firstly, tangibles structured with store clearance, neat uniform, information and others is the factor of service quality satisfaction. Secondly, reliability structured with service practice, problem solving, and service in accurate time is the factor of service quality satisfaction. Thirdly, assurance structured with the reliability of employees, sufficient knowledge of employees, courteous and good manner is the factor of service quality satisfaction. Fourthly, responsiveness structured with prompt service, voluntary help, customer response service and the like is the factor of service quality satisfaction. Fifthly, the sympathy structured in interest for each customer, provision of service in time convenient to use, encountering the customers with genuine feeling are the factors of service quality satisfaction. And sixthly, the service satisfaction factors would influence on the consumer behavior factors.

• 한국컴퓨터정보학회논문지
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• 제20권7호
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• pp.77-84
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• 2015

The study is to investigate which features are perceived by Social Network Service(SNS) users as the most required one to further boost the usage of service, and to examine the perception of these features of SNS sites varies according to their demographic and service usage characteristics. The study also is to suggest a few of research propositions on the relationships between required features of SNS sites and characteristics of SNS users, based on statistical analyses. To accomplish these research purposes, the study defined characteristics of SNS users including demographic(gender, age) and service usage one(start time of service usage, service usage place), and required features of SNS sites(system, service, information, emotion) based on the literature review of SNS. The results show, based on the statistical analyses using survey questionnaire on Korean and Chinese SNS users, that there are differences in perception of required features of SNS sites among the respondents grouped by age, start time of service usage, service usage place. Finally, the study proposed three research propositions, based on the analysis result, that could be used in SNS related researches in the future.

• 한국조리학회지
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• 제4권
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• pp.317-345
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• 1998

According to this study, Korean food department rather than Western food department and business department rather than food & beverage department is more separated with the greater difference. It is surveyed that the main reason to separate from food service is dissatisfaction to wage followed by six reasons. In the light of management the separation of employees gives management a positive aspect, but the separation of necessary employees bring about a big problem. That the separation rate of food service industry which greatly depends on personal service is high causes many bottleneck to development of food service industry. If the saparation rate of employees is high, it is difficult to maintain consistency of service quality. It is impossible to think that immature service new employee gives customer strong impression. Subsequently the spending of time and cost to train new employees and management reproaching supervisors makes morale of employees dropped. That is why the very this influences selling. To improve the vicious cycle of that serve absence in food service Operators of food service industry should be escaped from their fixed ideas. It is time to need management consciousness which wants to have real content rather than external growth. It is revealed that more than 80% of investment of most of food service industry goes to facility investment. A part of the investment cost should be invested to foster professional manpower. And if employees can have owner consciousness by continuous support and positive investment in training which can give real intention to their lives and vocational pride, it is believed that the future of food service industry in Korea is promising.

• 한국조리학회지
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• 제8권3호
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• pp.91-106
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• 2002

To achieve these goals constituent dimensions and structural elements of the Japanese restaurants service quality are being investigated through the review of the food service industry and service. The survey about the importance and the Japanese restaurants was also conducted with a questionnaire to identify the tendency of customers who visited restaurants. These results and satisfactions hypotheses are being tested in the restaurant and the empirical research aye both conducted to achieve time research purposes. Japanese restaurants, located in the metropolitan area, are being selected as the object limits of the survey. Eighty-seven questionnaires are being distributed three kinds restaurants which means total 250 for all, and from which 230 are being analyzed. Frequency and $\chi$$^2$test were applied for the general matters and the conditions of object while Cronbach's Alpha coefficient and factor analysis were applied for reliability and validity. t-test was attempted to fine the importance and the satisfaction of the service quality. Also ANOVA was utilized. After examining the results of this survey, few facts were apparent. First the number of male ana female customers in the Japanese restaurants are divided evenly in about 55% of male customers and 45% of female customers. However, these people have a wide variety of jos. Another evident fact present on this survey shows that customers eating at a less expensive restaurants have a income of 1,000,000 won where as the expensive or high-end restaurants have customers with higher income than average. The price sensitive customers studied in this survey shows that they spend on average 30,000 to 70,000 won per person in the less expensive establishments. Therefore, with some service quality restructuring, application of new systems and ideas these restaurants could efficiently maximize their profit margin. Customers also showed that lower prices in lunch time would be an appealing incentive to deviate from standard lunch time 〈12:00~13:00〉and menu specials would be of interest to deviate from busy dinner time. In conclusion, since restaurants in the middle range category are not so many restaurants in lower range have a chance to maximize their profit. This study clearly shows that even the lower-end restaurants could raise their profit margin by incorporating new marketing techniques and by improving the service level of their restaurants.

• 가정과삶의질연구
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• 제30권5호
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• pp.89-105
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• 2012

The purpose of this study is to analyze working mothers' demand for child care and housekeeping home services, and to investigate the present supply condition of home services in Korea. Data collection was implemented to examine the service demand of working mothers(n=700) in four areas. The data were analyzed with SPSS. The results were as follows: 1) For home-based child-care dispatch services social enterprises are superior to other private service suppliers in terms of the treatment of service workers, wages, and quality control. As for child care service contents, the provision of meals, and casual safeguards were mostly expected. The most important qualification for care providers was found to be in faithfulness, and the certification related with child care was required. An affordable wage range was perceived as ￦3,000~5,000 per hour, and part time services. For the time range, services which commenced before 9 am and terminated after between 5~6 pm were preferred. 2) For housekeeping dispatch services, standard services, including basic cleaning, preparation of meals and side dishes, special cleaning, and washing, were in demand. The required qualifications of housekeeping service providers were similar to those of child care service providers. Possessing certification was not considered as an important quality; however, personality and career type were important factors. An acceptable wage range was ￦3,000~5,000 per hour and part-time services were preferred. In terms of the service time range, services which commenced between 8~9 am and terminated between 5~7 pm were preferred.

• 한국콘텐츠학회논문지
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• 제22권2호
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• pp.1-9
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• 2022

실시간 교통 상황을 제공하기 위해 사용자가 직접 교통 상황을 직접 제보하고 이를 공유하는 크라우드 소싱 기반의 교통 정보 서비스들이 개발되고 있다. 그러나 기존 교통 정보 서비스는 특정 서비스 참여자들이 제보한 정보만을 공유하기 때문에 제한된 교통 상황을 제공한다. 본 논문에서는 사용자의 직접적인 제보와 공개 교통상황을 수집하여 실시간 교통 상황을 제공하는 크라우드 소싱 기반의 교통 정보 서비스를 설계하고 개발한다. 제안하는 서비스는 사용자가 직접적인 교통 상황을 음성 및 텍스트로 제보할 수 있으며 외부 기관에서 공개한 교통 상황을 수집하고 통합한다. 수집된 교통 상황은 푸시 서비스를 통해 실시간 제공하며 사용자의 위치가 변경될 경우 새로운 교통 상황을 전송한다. 제안하는 서비스는 안드로이드 앱을 통해 교통 상황을 제보하고 실시간 교통 상황을 공유할 수 있다.

• 한국콘텐츠학회논문지
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• 제9권7호
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• pp.233-240
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• 2009

본 연구는 병원행정 서비스의 품질 향상을 통해 고객만족도를 높이기 위한 방안을 제시하는데 목적이있다. 연구 목적 달성을 위하여 병원행정 서비스를 행정직원 서비스, 의료직원 서비스, 시설 서비스, 제도적 서비스로 구분하여 실증연구를 실시하였다. 연구 분석 결과, 다음과 같은 병원행정 서비스의 품질 향상을 위한 방안을 제시하였다. 첫째, 행정직원 서비스 부문에서는 고객에 대한 진료비 내역의 자세한 설명, 환자의 대기 시간을 줄이기 위한 신속한 업무처리와 부서간의 원활한 업무협조가 요구된다. 둘째, 의료직원 서 비스 부문에서는 진료 예약 시간의 정확성 확보를 위해 진료 절차의 단순화와 외래 진료 개시 및 퇴원 수속 완료 시각을 조기화 하는 것이 필요하다. 셋째, 시설 서비스 부문에서는 고객을 위한 편의 시설과 휴식공간의 마련, 주차시설의 확충 및 식단 개편 등이 요구된다. 넷째, 제도적 서비스 부문에서는 진료수가의 정확한 공개 및 서비스 효율화 방안이 마련되어야 한다.

• 정보처리학회논문지D
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• 제12D권4호
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• pp.627-636
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• 2005

지능형 웹 서비스는 시맨틱 웹과 에이전트 기술을 통하여 자동적인 서비스의 발견, 호출, 조합 및 상호운영, 실행 감시 및 복구를 수행하기 위한 목적으로 제안되었다. 이러한 지능형 웹 서비스의 목적을 실현하기 위해서는 컴퓨터가 지식을 추론하고 처리할 수 있게 하기 위한 온톨로지가 필수적으로 요구된다. 그러나 현재 지능형 웹 서비스를 위한 서비스 온톨로지의 생성은 서비스 개발자의 휴리스틱에 의존하여 많은 시간과 비용을 소모할 뿐만 아니라 서비스와 서비스 온톨로지간의 완벽한 매핑이 어렵다는 문제점을 가지고 있다. 또한 서비스 온톨로지를 기술하기 위한 마크업 언어를 서비스 개발자가 단기간 내에 학습하기에 많은 어려움이 있는 실정이다. 본 논문에서는 이러한 문제점들을 해결하기 위해 MDA 방법론을 사용하여 서비스 온톨로지를 효율적으로 설계 및 생성하기 위한 방안을 제안한다. 우리가 제안하는 방안은 MDA를 기반으로 UML을 사용하여 웹 서비스 모델을 설계하고 구축하는 과정에서 생성되는 모델을 재사용 한다. 즉, 플랫폼 독립적인 웹 서비스 모델을 서비스 온톨로지 기술 언어인 OWL-S에 종속적인 모델로 변환한 후 XMI를 통해 OWL-S 서비스 온톨로지로 변환한다. 본 논문에서 제안하는 방안은 이미 널리 사용되는 UML과 같은 소프트웨어 공학적 방법을 사용하기 때문에 서비스 개발자들이 쉽게 서비스 온톨로지를 구축할 수 있으며 하나의 모델로부터 서비스와 서비스 온톨로지 모델을 동시에 이끌어 낼 수 있는 장점을 가진다. 또한 모델로부터 자동적으로 서비스 온톨로지를 생성함으로써 시간과 비용을 절감할 수 있는 효과를 얻을 수 있다. 그리고 플랫폼 변화와 같은 외부 환경 변화에 유연하게 대처할 수 있다. 끝으로 본 논문에서는 제안된 방안의 타당성을 검증하기 위해 실제로 웹 서비스 모델을 설계하고 서비스 온톨로지를 생성하는 예를 보인다. 또한 생성된 서비스 온톨로지가 올바르게 생성되었는지를 유효성 검사를 통해 검증한다.

• 한국멀티미디어학회논문지
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• 제9권12호
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• pp.1709-1718
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• 2006

Users are able to use the information and service more free than previous wire network due to development of wireless network and device. For this reason, various studies on ubiquitous networks have been conducted. Various contexts brought in this ubiquitous environment, have recognized user's action through sensors. This results in the provision of better services. Because services exist in various places in ubiquitous networks, the application has the time of services searching. In addition, user's context is very dynamic, so a method needs to be found to recommend services to user by context. Therefore, techniques for reducing the time of service and increasing accuracy of recommendation are being studied. But it is difficult to quickly and appropriately provide large numbers of services, because only basic context information is stored. For this reason, we suggest DUPS(Dimension User Profile System), which stores location, time, and frequency information of often used services. Because previous technique used to simple information for recommending service without predicting services which is going to use on future, we can provide better service, and improve accuracy over previous techniques.