• Journal of Distribution Science
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• v.14 no.2
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• pp.123-133
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• 2016

Purpose - Understanding how service convenience drives shopping performance is imperative for retailers such as department and large discount stores. Retailers have to enhance shopping productivity by reducing the costs of shopping, as convenience triggers customers' perceived shopping value, leading to customer satisfaction, and ultimately patronage behavior. Consumers, generally considering time as a scarce resource, are more sensitive to the time costs of tasks in regard to shopping trip, differently from forming perceptions of convenience in time orientation. Therefore, this study attempts to examine the moderating effects of consumers' time orientation on the relationships among service convenience of retailers and shopping performances such as shopping value and service performances. Research design, data, and methodology - The department and discount store chains were chosen as the point of analysis in this study. Data were collected from a survey of real-life consumers and all respondents were screened to ensure only those who had visited in the department and discount store chains within past six month prior to the day of data collection. Out of 600 self-reported surveys that were distributed, a total of 530 responses were returned and after excluding 20 incomplete responses, the final sample size was 510. The three hypotheses were proposed and tested in this study. The one hypothesis was on the moderating effects of time orientation for the effects of service convenience on shopping value (hedonic and utilitarian shopping value). The other two hypotheses were on the comparisons between high and low time-oriented customers with the effects in shopping value from service performance. Hierarchical moderated regression analysis was used to test the hypotheses. Results - The results suggest that the effect of service convenience on utilitarian shopping value and the positive effect of utilitarian shopping value on customer satisfaction are greater in low time orientation than high time orientation customers. Conversely, when customers are highly oriented toward time, the effects of hedonic shopping value on customer satisfaction and revisit intention are greater than for customers who are lowly oriented toward time. Conclusions - This study has two-fold significance. First, this study contributes to the consumer behavior and services marketing literature by incorporating customers' time orientation into the service convenience-shopping performance. Although the effect of service convenience on shopping performance might differ from customers' perceptions concerning shopping, there has been little investigation or comparison between customers' perception on time. This study is a first attempt to consider how the effects of service convenience on shopping value and service performance vary with differing levels of customers' time orientation. This study advances prior studies by showing that the service convenience-shopping value and service convenience-service performance relationships vary across different combinations of the customer's time orientation. The findings of this study suggest that the retailers need to enhance the experiential aspects of the stores for their high time-oriented customers. Conversely, for the low time-oriented customers, the retailers should boost the visual distinctiveness and ease of store navigation.

• Journal of Korean Society for Quality Management
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• v.39 no.3
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• pp.412-421
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• 2011

In this paper, we introduce Quality of Service(QoS) analytic model of a distributed system that decentralizes the process nodes performing each task and communicates through a network for cooperation. The model advances a service reliability model of Dai et a1.(2003) by means of considering the processing time. The service is assumed to be provided by a centralized heterogeneous distributed system which is composed of some subsystems managed by a control center. The QoS is defined as the probability that a service is provided successfully in an allowed time, we consider the hardware/software reliability and the processing time which include program execution time, data transfer time. We derive the processing time distribution for a required service through convolution of corresponding probability density function. An application example is used to explain the procedure of computing quality of service.

• 제어로봇시스템학회:학술대회논문집
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• 1989.10a
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• pp.524-529
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• 1989

In this paper, an approximate sojourn time distribution is obtained for cyclic service systems. We consider symmetric and limited service systems in which each queue has an infinite capacity. The combined service time is defined which consists of the frame service time and server waiting time that is approximated by two cases of the uniform and exponential distributions. The approximate sojourn time distribution is obtained from the Pollaczek-Khinchine formula where the combined service time is used for the service time in the M/G/I model. And some numerical examples are given to validate the suggested approximate analysis.

• Journal of Korea Multimedia Society
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• v.23 no.10
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• pp.1258-1269
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• 2020

The IoT(Internet of Things) service provides users with valuable services by collecting and analyzing data using Internet-connected IoT devices. Currently, IoT service platforms are accomplished by using edge computing to reduce the delay time required to collect data from IoT devices. However, if a user moves to another network with IoT device, the connection will be lost and IoT service will be suspended. To solve this problem, we proposes a service that automatically roaming IoT service when IoT device makes move. IoT roaming service provides a device automatic tracking management technique designed to continue receiving IoT services even if users move to other networks. To check if the proposed roaming service was effective, we implemented IoT roaming service and measured the data transfer time while move between networks along with devices while using IoT service. As a result, the average data transfer time was 124.62ms, and the average service interrupt time was 812.12ms. with this result, we can assume that the user could feel service interruption time very shortly and it will not affect the service experience. with IoT roaming service, we expect that it will present a method that stably providing IoT services even if user moves networks.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.14 no.24
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• pp.149-154
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• 1991

The one of the important problems in the design of queueing systems is the decision of the order of service stations. The object of this problem is the decision of the order that minimizes the expected sojourn time per customer in the given arrival process and service time distributions. In this paper, the tandem queueing system in series is studied with the emphasis on the optimal order of the tandem queueing system which has three stations with single servers. In one system, customers arrive at the first station with Poisson process. This system is composed of service stations with a constant, a general distribution and a Exponential distribution is studied. To select the optimal order after the orders of each pair of two stations is decided, it is compared the two orders of system. With this results, total expected delay of the systems which has three stations is compared. The result is the best that service station with constant time is on the first place, then the service station with general distribution and the service station with Exponential distribution is followed. And the other system is consist of service stations with a constant and two probabilistic distributions. In this case, two probabilistic distributions has a non-overlapping feature. It is the optimal order that the service station with constant time is on the first place then the service station with longer service time and the service station with shorter service time is followed.

• Journal of Computing Science and Engineering
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• v.11 no.3
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• pp.100-108
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• 2017

In the field of Internet of Things (IoT), smarter embedded devices offer functions via web services. The Quality-of-Service (QoS) prediction is a key measure that guarantees successful IoT service applications. In this study, a collaborative filtering method is presented for predicting response time of IoT service due to time-awareness characteristics of IoT. First, a calculation method of service response time similarity between different users is proposed. Then, to improve prediction accuracy, initial similarity values are adjusted and similar neighbors are selected by a similarity threshold. Finally, via a densified user-item matrix, service response time is predicted by collaborative filtering for current active users. The presented method is validated by experiments on a real web service QoS dataset. Experimental results indicate that better prediction accuracy can be achieved with the presented method.

• 제어로봇시스템학회:학술대회논문집
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• 2000.10a
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• pp.32-32
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• 2000

We present CReMeS, a CORBA-compliant design and implementation of a new real-time communication service. It provide for of a new real-time communication service. It provide for efficient, predictable, and scalable communication between information producers and consumers. Experimental results demonstrate that CReMeS can achieve better performance, predictability and scalability than a Real-Time implementaion of the CORBA Event Service.

• Proceedings of the IEEK Conference
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• 1998.10a
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• pp.91-94
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• 1998

ATM technology is reaching a certain level of maturity that allow for its deployment in local as well as in wide area networks. Concurrently, audiovisual applications are foreseen as one of the major users of such broadband networks. We present in this paper requriement of real-time multimedia service on B-ISDN networks and simulating the transport of MPEG-2 encoded multimedia data over ATM networks using CBR, VBR, ABR of ATM Traffic Service. We compare each delay time considering network performance and propose need for real-time multimedia service.

• Journal of Korean Society for Quality Management
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• v.47 no.3
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• pp.583-595
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• 2019

Purpose: This study aimed to prove that the effect of waiting environment on perceived waiting time and service satisfaction of airline service and airport service procedure. Methods: Survey was conducted by questionnaires that were distributed to international airlines passengers. Survey data were collected 276 copies from 300 copies then analyzed using factor analysis and multi-regression analysis. The measurements of airline service procedure were divided by airlines service and airport service. Airline service segregated as before boarding and after boarding then airport service can be separated before boarding and after deplane by service procedure. Results: According to result, hypotheses were partially accepted. Human environment and Physical environment of airport service before boarding and after deplane were accepted. However perceived waiting time had effect on service satisfaction both airline and airport services. Thus some of variables are correlated among waiting environment. Acceptability as moderating variable has differences on high acceptable group and low acceptable group. Though waiting and delay were caused by controllable or uncontrollable reasons, there are certain negative feeling on waiting and delay on physical environment of airline service. Especially controllable delay and waiting are more negative than uncontrollable reasons. Conclusion: Some suggestions that given from researcher should be implemented to the airline industry to reduce perceived waiting time specially airport service procedure academically and practically.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.75-101
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• 2006

This study is about the factors required to be considered in the aspects of policy and operation before introducing the real-time reference service and about the way to use the real-time reference service effectively, The real-time reference service should not be accepted and applied just based on the case of advanced nations without deciding how to apply and use through enough advanced investigation and example analysis. Working out in service policies, selecting appropriate programs. securing service manpower, devising privacy policies, groping the ways of cooperation between libraries, and operating the adequate evaluation system are the factors which should be considered in the policy aspect. Preparation of proper ways of application. operation time, and promotion are the factors which should be considered and reviewed in the operative aspect.