• Title/Summary/Keyword: Service Review

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A Case of Mucoepidermoid Carcinoma Presenting as a Retromolar Trigonal Mass (구후 삼각부 종물 양상의 점액표피암종 1예)

  • Kwak, Seul Gi;Kim, Choon Dong;Kim, Eun Ju;Kim, Seung Woo
    • Korean Journal of Head & Neck Oncology
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    • v.30 no.2
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    • pp.79-82
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    • 2014
  • Salivary gland tumors take possession of almost 5% in head and neck malignancies. Among these, mucoepidermoid carcinoma(MEC) is most common malignany in major salivary glands(12-29%) and the parotid gland is most predilection site. Intra-oral MEC has a tendency to various locations, and the predilection sites are palate, cheek, mandible, lip and tongue in order of frequency. A few cases of MEC are occurred in with retromolar trigone, oropharynx, and ectopic salivary gland. Recently, we experienced a-65-year old woman with retromolar trigonal mass, and she was finally diagnosed as MEC. We report it with review of literature.

A Case of Parotid Abscess and Chest Wall Inflammation Induced by Giant Warthin's Tumor (거대 와르틴 종양에 의해 유발된 이하선 농양과 흉벽 염증 1예)

  • Lim, Sung Hwan;Koo, Beom Mo;Baeg, Moon Seung;Kim, Seung Woo
    • Korean Journal of Head & Neck Oncology
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    • v.35 no.2
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    • pp.57-60
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    • 2019
  • Warthin's tumor (WT) is second most common neoplasm in the parotid gland and it can be accompanied by inflammation and necrosis. The chest wall inflammation may present a rapid and fatal clinical course and secondary to parotid abscess is extremely rare. An 81-year-old man came to emergency room complained of rapidly enlarged left parotid mass and inflammatory symptoms and signs around the upper lateral neck. We performed incision and drainage with adequate infection control. He was pathologically diagnosed as abscess. We report the unique and instructive clinical case with a literature review.

A Study on the Relationship among Service Quality of Membership Programs, Customer Satisfaction, and Customer Loyalty in Korean Mobile Telecommunications (국내 이동통신 멤버십프로그램의 서비스품질과 고객만족, 고객충성도와의 관계)

  • Paik Chun-Hyun;Kim Cheol-Min;Byun Hee-Jun
    • Korean Management Science Review
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    • v.23 no.1
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    • pp.115-133
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    • 2006
  • From early 1999 years, the mobile telecommunication companies have introduced the mobile telecommunication membership program to attract more customers. However, the severe competition in the mobile telecommunication market has made the mobile telecommunication membership program to be faced with the matured mobile telecommunication market and the mobile number portability. Wain focus of this study is to find what are the core elements of service qualify of the mobile telecommunication membership program. To achieve research objective, we conceptualized the service quality of mobile telecommunication membership program. We also derived hypotheses regarding the relationships between service quality of the program, customer satisfaction, and customer loyalty and examined it by using the empirical research methodology. We suggest new marketing strategies of the mobile telecommunication membership program which can be applied to improve the corporate competitiveness.

The Activation Strategy of Electronic Payment Industry Using Scenario Planning : Focusing Simple Payment (시나리오 플래닝을 통한 국내 전자결제 산업의 활성화 전략 : 간편결제를 중심으로)

  • Han, Chejin;Cho, Keuntae
    • Korean Management Science Review
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    • v.33 no.1
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    • pp.59-75
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    • 2016
  • The domestic simple payment service was not activated yet compared to foreign countries and there are many things to complement in the legal, institutional, and technical aspects. The future image of the domestic electronic payment propulsion was considered by the scenario planning focusing on the simple payment. Total 6 future scenarios were drawn through the scenario planning, and 3 major strategy directions for attaining the preferred future scenario were drawn. This study drew a meaningful scenario through various analyses and industry specialist questionnaire about the future of the simple payment service which will be a crucial change of the domestic electronic payment under the uncertain future situation, and suggested an implication for the government and every interested party who provides the industrial service to prepare for the future.

Study on Current State of the Art of Serviscape in Healthcare Sector (의료분야의 서비스케이프 연구동향에 관한 연구)

  • Lee, Chang Won;Kim, Hee Soo
    • Korea Journal of Hospital Management
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    • no.spc
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    • pp.14-24
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    • 2016
  • This study is to present current research state of the art in serviscape and performance in healthcare system. Previous studies related to serviscape in healthcare sector are explored with limitations. This study conducts a content analysis with literature reviews in order to synthesize previous studies into three branch constitution dimension of the serviscape presenting the service environment. This study provides a current research state of the art and a future direction in serviscape in healthcare sector. Study results provide serviscape, customer response, satisfaction, and behavior intention in terms of healthcare settings. The patients and hospital customers as well as hospital employees should share the service experiences of the good quality in a proper service environment so that the patients and customer can satisfy and revisit the hospital.

Intelligent Cyber Education System Model using Fuzzy Theory -Centering around Learning Achievement Evaluation Function- (퍼지이론을 이용한 지능형 가상교육 시스템 모델 -학습성취도 평가모듈 중심으로-)

  • Weon Sung-Hyun;Seo Sang-Gu
    • Management & Information Systems Review
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    • v.14
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    • pp.79-99
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    • 2004
  • Cyber education system service is in the field of software service which is highlighted after the latter half of 1990'. But the progress of this service is impeded by the lack of back office which contributes to the evaluation of learning achievement and the management of learning progress. This article points out the problem of current back office which is the most important in the cyber education system, and focuses on the new intelligent learning achievement evaluation module. First, we define the cause and effect between the learning stages using by fuzzy implication which is the important part of fuzzy theory. Next, we suggest the model which generates the results of the learning achievement evaluation. This model, suggested by this article, may contribute to the development of the cyber education system by improving the current on-line education service.

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A Case of Angiokeratoma Circumscriptum of the Dorsal Tongue (설배부에 발생한 국한성 혈관각화종 1예)

  • Nam, Jae Sung;Hong, Chang Eui;Kim, Yee Jeong;Shin, Hyang Ae
    • Korean Journal of Head & Neck Oncology
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    • v.32 no.2
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    • pp.47-50
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    • 2016
  • Angiokeratomas represent vascular lesions and are histologically characterized by superficial dermal vascular ectasia with overlying epidermal hyperkeratosis. Angiokeratoma circumscriptum is one of five types in the group of the angiokeratomas. The lesion is present from birth but may appear in childhood or adulthood. Angiokeratoma circumscriptum is typically hyperkeratotic papules or nodules situated unilaterally on the foot or distal aspect of the leg, but can occur elsewhere on the body. Isolated tongue involvement is very rare. We report a 12-year-old boy with angiokeratoma circumscriptum of the posterior dorsal tongue with a review of the literatures.

Status of Development of Broadcasting Technology for the Disabled (장애인방송 기술개발 현황)

  • Ahn, C.H.
    • Electronics and Telecommunications Trends
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    • v.34 no.3
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    • pp.1-12
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    • 2019
  • In the digital era, broadcasting plays a very large role as a means of communication, as it no longer merely provides information or entertainment media. Particularly in the case of the visually and hearing-impaired, broadcasting is the primary means of acquiring information, so its role as a public service needs to be expanded. The development of digital technology enables the quantitative expansion of traditional methods of disability broadcasting, i.e., closed caption, sign language, and descriptive video service, with an acceptable level of quality. In this study, we review the current trends of, and concerns related to, broadcasting services for disabled people, as well as technological trends, and proposals for increasing visibility and accessibility to broadcasting for hearing-impaired people.

A Study on the Customs Classification Fallacy of certain ITA Goods (정보기술협정(ITA) 물품 품목분류 오류 사례 연구)

  • Park, Min-Gyu
    • Korea Trade Review
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    • v.44 no.2
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    • pp.189-202
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    • 2019
  • The Harmonized System comprises about 5,000 commodity groups; each identified by a six digit code, arranged in a legal and logical structure and is supported by well-defined rules to achieve uniform classification. This study reviews the appropriateness of Korea Customs Service and Tax Tribunal's customs classification decisions concerning the interpretation and application of the Harmonized System for certain ITA goods. Korea Customs Service had classified arbitrary and had not applied in dubio pro reo principle. This paper finds that 57% of Korea Customs Service's classification decisions have erred. Korea government need to take measures to secure uniform interpretation of the HS and its periodic updating in light of developments in technology and changes in trade patterns. This paper suggest to amend customs law and regulation concerning classification committee.

A Case of Myxoid Liposarcoma of Neck (경부에 발생한 점액성 지방육종 1예)

  • Lee, Kyuin;Kie, Jeong Hae;Shin, Hyang-Ae;Kim, Ji-Hoon
    • Korean Journal of Head & Neck Oncology
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    • v.37 no.2
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    • pp.71-75
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    • 2021
  • Liposarcoma is a very rare malignant tumor affecting the head and neck area. Since it is an invasive and life-threatening disease, active treatments is necessary. However, differential it from lipoma, its corresponding benign counterpart, may be difficult. Herein, we report a rare case of posterior neck myxoid liposarcoma in a 72-year-old man who was initially misdiagnosed with lipoma, including a literature review of differential diagnosis between lipoma and liposarcoma.