• Title/Summary/Keyword: Service Review

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Analysis on Online Contents Services of National Archives (보존기록관리기관의 온라인 콘텐츠 유형과 특징)

  • Jeon, Soo-Jin
    • Journal of Korean Society of Archives and Records Management
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    • v.8 no.2
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    • pp.127-152
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    • 2008
  • This article focuses on analyzing the cases of on-line archival contents services of the national archives' web-sites and explaining their types and characteristics. This study defines the concept of on-line archival contents services through literature review. Then, it examines the cases of on-line archival contents provided by web-sites of the USA, the UK, Australian and Korean national archives. The types of on-line archival contents services are classified in accordance with the main purpose of use, the structure, and the way of interaction between contents and users. Lastly, it summarizes their structural and thematic characteristics by type and country.

The Analysis of the Factors Influencing Telecommunication Service Providers Selection on Purchase of Smart Phones (스마트폰 구매 시 이동통신사 선정에 영향을 미치는 요인 분석)

  • Chang, Byeong-Yun
    • Journal of the Korea Society for Simulation
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    • v.22 no.2
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    • pp.85-91
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    • 2013
  • Smart phones become essential goods for our life. As the technology are developing, and the market becomes saturated, it is important to understand the determinants affecting purchase of smart phones. In this paper, to understand these determinants factor analysis and binary logistics regression is used. Toward this, we first define the determinants into 3 categories: customer satisfaction, switching barrier, and switching attractiveness based on literature review. Furthermore, we develop 9 hypotheses to test with survey data using factor analysis and binary logistics regression. The results show that the six factors (data quality, price satisfaction, corporate image, the burden of new contract, attraction of devices and attraction of other competitors) are significant when customers buy smart phones.

A Study on the Standardization of Categorizing and Sub-categorizing Railway Information in Web-based Information Provision Service (웹기반 철도지식정보 분류체계 수립에 관한 연구)

  • Yang, Hoe-Sung;Lee, Sang-Ho;Choi, Si-Haeng;Park, Yong-Gul
    • Proceedings of the KSR Conference
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    • 2009.05a
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    • pp.581-588
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    • 2009
  • With the development of IT industry and formation of web-based knowledge sharing platform, a variety of railway-related information services on the web have emerged, ranging from personal blogs to dedicated portal sites, as in the other sectors. These services are contributing to advancing railway industry after all. As far as it is concerned with specific areas such as railway sector, the internet users are hardly expected to avail satisfactory results in acquiring customized information from the access, as the information served varies on the intension of the web site operator or relevant agency, and indexing categories and sub-categories is not easy to work out in a straight manner. This study will review on the feasibility of standardizing categories and sub-categories for railway industry information on the web, and present optimum categorization and sub-categorization approach for the most satisfactory results when searched, ultimately aiming at laying a foundation to satisfy the wide spectrum of users' need for railway information.

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The Empirical Study on Quality Strategies (품질전략에 관한 실증적 연구)

  • Lee Wang-Tak
    • Management & Information Systems Review
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    • v.6
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    • pp.187-204
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    • 2001
  • As a competition between a country and a company becomes fierce and the quality information, reliability and quality guarantee of a product are more emphasized, quality has become an important strategic task of a company. A company today has a strategic quality management system for quality improvement in order to perform such a strategic task. The content of this are as follows. Classify the types of quality strategy of our manufacturing companies when the necessity of a strategic quality management increases in order to adapt to a rapidly changing management environment and study the characteristics of a quality management activity factor of quality strategy. The content and meaning of this analysis are summarized as follows. Confirmed qualify management activity in which quality strategy could be used by analyzing the effects by tendency of a quality management activity factor by quality strategy. It was a product/service factor that a quality management activity factor contrasted most clearly by tendency of quality strategy. Also, it can be said that this study set the foundation of quality strategy of our manufacturing company in a methodological way because this can be used in developing the theory and model of quality management and in verifying them by confirming and embodying the main area for successful quality management through comparing and analyzing factors related with main areas of quality management.

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Deep Learning City: A Big Data Analytics Framework for Smart Cities (딥러닝 시티: 스마트 시티의 빅데이터 분석 프레임워크 제안)

  • Kim, Hwa-Jong
    • Informatization Policy
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    • v.24 no.4
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    • pp.79-92
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    • 2017
  • As city functions develop more complex and advanced, interests in smart cities are also increasing. Smart cities refer to the cities effectively solving urban problems such as traffic, safety, welfare, and living issues by utilizing ICT. Recently, many countries are attempting to introduce big data, Internet of Things, and artificial intelligence into smart cities, but they have not yet developed into comprehensive urban services. In this paper, we review the current status of domestic and overseas smart cities and suggest ways to solve issues of data sharing and service compatibility. To this end, we propose a "Deep Learning City Framework" that incorporates the deep learning technology into smart city services, and propose a new smart city strategy that safely shares spatial and temporal data in cities and converges learning data of various cities.

Performance analysis of Downlink Multi-user MIMO based on TM9 in Rel.10 (Rel.10 의 TM9 기반 다운링크 Multi-user MIMO 성능분석)

  • Song, Hua Yue;Choi, Seung Won
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.10 no.1
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    • pp.47-53
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    • 2014
  • LTE-Advanced is the evolved version of LTE which is currently in progress at the 3GPP. At present, as the number of smart phone users is rapidly increasing, the demand for ever more capacity is driven largely by video usage and high quality data communication and so on, this let more researchers study about LTE-A all over the world. LTE-A aims to achieve improved service and communication quality over 3G system at the aspect of throughput, peak data rate, latency, and spectral efficiency. Among various features in LTE-A, the multi-user MIMO(MU-MIMO), in which the base station transmits several streams to multiple receivers, has expected to give better quality for system. In this paper, we investigate performances of various types of downlink receivers with fixed number of antennas. we first review the development process from LTE to LTE-A. Second we introduce TM9 which is adopted in Rel.10 for MU-MIMO system, including the MU-MIMO system model and the explanation on the algorithm used in system. We also have brief introduction about sub-blocking in turbo decoding, finally we compare the performance between the uncoded case and coded case which is using turbo encoding.

Effects of Website Quality on Transaction Intentions in Internet Shopping: An Empirical Analysis of Mediating effects of Trust and Satisfaction (웹 사이트품질이 인터넷 쇼핑 거래의도에 미치는 영향에 관한 연구:신뢰와 만족의 매개효과를 중심으로)

  • Park Sang Cheol;Lee Won Jun;Kim Jong Uk
    • Korean Management Science Review
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    • v.21 no.2
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    • pp.123-143
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    • 2004
  • Internet shoppers interact with Internet shopping mall systems while they shop. To understand why Internet shoppers make purchase, this study view Internet shopping malls as information systems. Although this view point seems reasonable, little previous studies employing this perspective are found in the relevant literature. This study develops a research model where Internet shoppers' transaction intentions are affected by the mediating effects of trust and satisfaction. Trust can mitigate uncertainty of the e-commerce environment for consumers, and satisfaction is widely used to measure the effectiveness of information systems. Therefore, we consider them as key elements in this study. We further employ the construct of website quality to explain why shoppers have different levels of trust and satisfaction. We classify website quality into information quality, system quality. and design quality. We collected 282 survey responses from Internet shoppers who have prior experiences with Internet shopping malls to purchase a product or service. The survey data are used to empirically test the proposed nine research hypotheses using LISREL. The LISREL results indicate that information quality and design quality have significant impact on both satisfaction and trust, while system quality has little relation to trust level. Further, trust is shown to have significant influence on satisfaction. Finally. both trust and satisfaction is strongly related to the future transaction intention.

An Evaluation of the Economic Value of Outsourcing of Water Supply Services Considering Uncertainty of Water Price (수도요금의 불확실성을 고려한 상수도 사업의 가치 평가)

  • Jeong, In-Chan;Kim, Jae-Hee;Kim, Sheung-Kown
    • Korean Management Science Review
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    • v.31 no.3
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    • pp.95-111
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    • 2014
  • It is essential to carry out an economic analysis on public water supply projects so that policy makers and water enterprises are aware of the actual value of the project. However, many popular approaches based on discounted cash flow analysis do not capture the uncertainties inherent in cash flow. In order to analyze the economic values of the water supply project of local governments, we utilize real option model, which considers uncertainty in future water price behavior and captures the value of real life flexibility. The real option model is designed to incorporate the option to expand and abandon, and it is applied to a local government case. Furthermore, we assess the project by exploring Luehrman's option space to accommodate the more efficient decision making. The results show that substantial amount of potential value is included in the public water supply service, and the overall value is greater than the value obtained from the discounted cash flow model.

Convergence of Consumer Hygiene Awareness on Coffee Smell, Price, and Shops, Customer Satisfaction, and Repurchases

  • Kwon, Woo-Taek;Kim, Yeong-Seon;Kwon, Lee-Seung
    • Journal of Distribution Science
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    • v.13 no.12
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    • pp.23-31
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    • 2015
  • Purpose - The purpose of this study is to determine consumers' awareness of hygiene and the perceived risks in the service areas of coffee shops and diners, or simply coffee shops. Research design, data, and methodology - A literature review was conducted on related publications, essays, and periodicals to find correlations among the variables. We developed a research model and hypothesis, and conducted empirical research for statistical data analysis. Results - The results satisfied adequacy standards, with GFI=0.926, AGFI=0.901, RMR=0.020, NFI=0.941, X2=403.197, and p-value=0.120. The results also displayed satisfied adequacy standards for the moderating effects of shop types, with GFI=0.998 (≥0.9 desirable), AGFI=0.998 (≥0.9 desirable), RMR=0.004 (≤0.05 desirable), NFI=0.999 (≥0.9 desirable), X2=1.572, and p-value=0.814 (≥0.05 desirable). Conclusions - A higher consumer hygienic awareness results in a better brand image. Moreover, greater perceived risk results in a worse brand image. Perceived risk is a vital determinant of brand image and it deeply influences customers' decisions to visit. Therefore, perceived risk is a vital determinant of forming a brand image and must be incorporated when devising strategies.

How do Korean Customers Respond to Japanese Retailers?

  • Cho, Young-Sang;Chung, Ji-Bok;Kim, Su-Am;Lee, Kwang-Keun
    • Journal of Distribution Science
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    • v.16 no.9
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    • pp.5-11
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    • 2018
  • Purpose - In recent, Japanese retailers have expanded their business into Korea, although Korean customers have anti-Japan sentiment in their mind, It is, thus, necessary to investigate how Korean customers react to Japanese retailers, when selecting a shopping place. Research design, data, and methodology - The authors have developed a research model with five hypotheses, based on the literature review process, and used confirmative factor analysis(CFA) as well as a structural equation model(SEM) as a research technique, in order to verify hypotheses. Results - All of hypotheses are accepted. Anti-Japan sentiment significantly influences consumer ethnocentrism and animosity. Interestingly, consumer ethnocentricity affects the formation process of animosity. Rather than ethnocentrism, animosity relatively influences customer attitudes towards Japanese retailers, when Korean customers choose a retailer. Conclusions - The authors found that anti-Japan sentiment has significantly affected Korean customer attitudes. In order for Japanese retailers to increase their market shares in the Korean market, they have to make a significant effort to alleviate the degree of anti-Japan sentiment, together with Japanese government. In contrast with research findings, Japanese retailers have done their business very well in Korea. Considering that Japanese retailers target younger customers in Korea, demographic elements should be involved in the future research.