• Title/Summary/Keyword: Service Review

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Study of Measures to Expand Mobile Payment by Enhancing the Payment Infrastructure for Merchant : Focus on Bluetooth Low Energy(BLE) Technology (가맹점 결제 인프라 개선을 통한 모바일 결제 확대 방안 연구 : 블루투스(BLE) 기술 중심)

  • Bok, Joonghyo;Kim, Byungsu;Gim, Gwangyong
    • Journal of Information Technology Services
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    • v.16 no.4
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    • pp.33-46
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    • 2017
  • Increasing popularity of smartphone is creating many changes in payment market sector also. The new fin-tech and simple mobile payment service have provided convenience as well as various benefits and value-added services to create new payment culture. However, the infrastructure of offline shops is too poor for users to use the simple mobile payment services in Korea. There are several reasons why the support of simple mobile payment services by offline shops has reached the limit in Korea. They include the reluctance of shop owners due to highly priced devices, the failure of NFC of the leading offline payment infrastructure to support iOS, the services that are biased to the specific manufacturers and smartphones (Samsung Pay and LG Pay), prefer large shops (SSG Pay and L PAY), and focus on online transactions. This study used the Bluetooth technology that is the standard feature built in all smartphone to expand the offline shops that accept the simple mobile payment services ensuring universality and scalability from the convenience of customer's and service provider's aspects. Applying the same payment scene as the existing NFC payment method from the user's aspect and the Bluetooth technology from the service provider's aspect enables support of all smartphones and offering value-added services such as electronic receipt and promotions through the large-capacity bidirectional data transfer. This study is intended to review the simple mobile payment services in Korea and other countries, propose the simple mobile payment service model for Korea by analyzing the Bluetooth technology and preceding studies of payment services using BLE technology, and develop the pilot system using the BLE technology to verify the proposed system with actual shops.

Association between Festival Service Evaluation Attribute and Behavior Intention of Visitors -For Chungbuk Jincheon Cultural Festival- (축제 서비스 평가속성이 방문객 행동의도에 미치는 영향 -충북진천문화축제를 중심으로-)

  • Baik, Un-Il
    • The Journal of the Korea Contents Association
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    • v.13 no.10
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    • pp.547-555
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    • 2013
  • This study aims to examine association between festival service evaluation attribute and behavior intention of visitors and research satisfaction with festival, second visit and recommendation intention, ultimately in order to suggest measures to establish market strategies. The study was conducted as follows. First, a total of 360 pieces of questionnaire were distributed from October 14 to 16, 2011 and a total of 335 pieces were collected. Except 15 pieces without responses, 320 were used for the study. Second, in service evaluation elements, program, facility and performance review had positive impacts on the satisfaction and second visit. All evaluation elements also positively affected recommendation intention. Third, in association between demographic features and satisfaction, second visit and recommendation intention, while the satisfaction positively influenced bringing a friend, it negatively influenced academic background and income. In addition, residence and job gave a positive affect on second visit, while income, bringing family and first visit gave a negative effect on the second visit. Last, age, academic background, income and bringing family gave a negative effect on recommendation intention.

Strain-based plastic instability acceptance criteria for ferritic steel safety class 1 nuclear components under level D service loads

  • Kim, Ji-Su;Lee, Han-Sang;Kim, Jong-Sung;Kim, Yun-Jae;Kim, Jin-Won
    • Nuclear Engineering and Technology
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    • v.47 no.3
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    • pp.340-350
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    • 2015
  • This paper proposes strain-based acceptance criteria for assessing plastic instability of the safety class 1 nuclear components made of ferritic steel during level D service loads. The strain-based criteria were proposed with two approaches: (1) a section average approach and (2) a critical location approach. Both approaches were based on the damage initiation point corresponding to the maximum load-carrying capability point instead of the fracture point via tensile tests and finite element analysis (FEA) for the notched specimen under uni-axial tensile loading. The two proposed criteria were reviewed from the viewpoint of design practice and philosophy to select a more appropriate criterion. As a result of the review, it was found that the section average approach is more appropriate than the critical location approach from the viewpoint of design practice and philosophy. Finally, the criterion based on the section average approach was applied to a simplified reactor pressure vessel (RPV) outlet nozzle subject to SSE loads. The application shows that the strain-based acceptance criteria can consider cumulative damages caused by the sequential loads unlike the stress-based acceptance criteria and can reduce the overconservatism of the stress-based acceptance criteria, which often occurs for level D service loads.

A Study on the Effect of Affect(PAD Dimension) Induced by Travel Agency Service Quality (여행사 서비스품질이 PAD정서차원에 미치는 영향에 관한 연구)

  • Jung, Moon-Young;Kim, Gye-Seok
    • Korean Business Review
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    • v.19 no.2
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    • pp.155-181
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    • 2006
  • According to some previous studies, it has been suggested that affect has influence on consumers' behaviors. It has been also argued that affect has stronger influence on behavior related to tour and leisure. However, only a few studies have dealt with relationship between affect and tour considering the important correlation. This research examines on the influence of various affects on tourists' attitude and repurchase intention. This study assumes that affect takes three sub-categorized factors - pleasure, arousal and domination. It is a frequently used consumer behavior area called PAD. The purpose of this research is to examine affect and their causes experienced during tour on affectional travel agency service quality. To test the hypothesis, survey data obtained from 482 outbound tourists were used. Result shows that affect(PAD dimension) aroused by tour experiences(affectional travel agency service quality) significantly influence each attitude and repurchase intention. The implication of this finding is that marketers can gain maximum profit by providing positive affect. Because of the judgement that more future studies on unique characteristics of the affect of tour are needed, this study also describes some limitations and suggestion for the future study.

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A Study on the Effects of the Service Quality of Hospital's Decision Support System on Management Performance : the Case of K-University Hospital (병원 의사결정지원시스템의 서비스 품질이 경영성과에 미치는 영향 : K대병원 사례 중심으로)

  • Park, Jin Hee;Kwon, Do Soon;Lee, Miyoung
    • Journal of Information Technology Applications and Management
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    • v.21 no.2
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    • pp.81-98
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    • 2014
  • Recently, due to external environment like the changes in health policy and various healthcare accreditations, along with hospital's internal efforts to improve the quality of medical services, demands for the development of medical information systems are increasing. Some examples are clinical information like DUR (Drug Utilization Review), CVR (Critical Value Report), and automatic benefit processing by treatment purposes, or hospital DSS (Decision Support System) on overall medical practice. Such systems act as a guide in making clinic judgments during practice or in other medical practice, and their effects on the medical treatment improvements are being proven by previous studies. In the reality of increasing attention in the effects of medical treatment improvement, studies related to hospital DDS were mostly focused on clinical, technical, and engineering points of view, and studies focusing on the user viewpoint are very limited. In order to verify the effects of DSS on practice improvements and hospital's management performance, this study used a research model constructed to verify how SERVQUAL of hospital DSS affects hospital management performance in BSC (Balanced Score Card) point of view. To empirically verify the research model, a questionnaire was conducted on the basis of "K-University Hospital's DSS" on clinicians and hospital employees related to system development, and the relationships between the factors were analyzed through path analysis. As a result of path analysis, excluding reactivity, tangibility, confidence, reliability, empathy among service qualities, had partially significant effects on management performance factors (learning and growth, internal process, financial affairs). This study is to prepare the theoretical ground on the management performance analysis of hospital DSS, and suggest the service quality of the system that should be considered in the planning and development stages for improved system.

The Current Status and Implications of E-Government in China (중국의 전자정부 구축현황과 시사점)

  • Chen, Xue;Choi, Seok-Beom
    • International Commerce and Information Review
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    • v.13 no.4
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    • pp.203-227
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    • 2011
  • E-Government provides convenient information and service, and enhances service quality to people by using new technology. E-Government now becomes representative project that many countries in the world are promoting competitively as a key method improving national competitiveness in the 21st century. With joining WTO, China is also facing a new challenge as e-Government is becoming increasingly common. In accordance with this trend china's e-Government is developing rapidly. But at the same time it also reveals many problems. Especially government and e-Government laws and policies are not integrated into one and legal basis to change management system of government is still weak. Thus, this study deals in generalities such as the concept of Chinese electronic government, the process, the purpose, related issues of the policy by comparing the current state of the Chinese electronic government with Korea electronic government. The purpose of this study is to derive implications from the comparative analysis.

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An Efficiency Analysis of OECD Countries and Korea in Health Service Industry (한국과 OECD 국가의 의료서비스산업의 기술효율성 분석)

  • Jang, Young-Jae;Yang, Dong-Hyun
    • Management & Information Systems Review
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    • v.32 no.1
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    • pp.87-109
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    • 2013
  • This study analyzed technical efficiencies of health service industry of OECD countries with DEA and SFA approaches using 10 year data from OECD Health Database. The results can be summarized as follows: First, Korea was found the best practice among 15 OECD countries based on CRS nondirectional SBM models. Second, it was found that some inefficiencies were due to environmental factors. Third, we found that environmental factors were important factors in efficiencies of health service industry by observing that there were large efficiency changes after adjusting slacks due to environmental factors. From the above, Korea led the OECD countries in health service industry and was the most competent. But this study has some limitation since the quality and cost of health care was not taken into account.

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On the Implementation of the Multiple Service for the Smart Card Application Programs (스마트카드 응용프로그램의 다중 서비스 기법 구현에 관한 제안)

  • 김시관;임은기
    • Journal of Korea Society of Industrial Information Systems
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    • v.9 no.1
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    • pp.69-76
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    • 2004
  • Recently, smart cards with multi-applications loaded are becoming popular owing to many advantages. As many casual users would like to reduce the number of plastic cards, and card issuers want to upgrade the existing applications or add the new applications, and developers wish to reduce the development turn-around time, multi-applications smart cards are becoming important. In addition, many advantages exist between the business partners as smart card applications can share critical information. New operating systems such as JavaCard and MULTOS are suggested for the multi-applications smart card service recently. In this paper, after we review the principles of operations of smart card, we propose the various security mechanisms for the multi-application JavaCard service environment, which is becoming de facto standard in the industry.

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Developing a Mobile-Business Framework Considering Ubiquitous Computing Environment (유비쿼터스 컴퓨팅 환경을 고려한 모바일 비즈니스 프레임워크 개발)

  • Park, Chul-Woo;Yang, Hee-Dong;Ahn, Joong-Ho
    • Information Systems Review
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    • v.5 no.2
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    • pp.37-51
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    • 2003
  • Mobile business noticed as a constructive alternative of e-commerce and e-business is being diversely considered as a new form or subset of e-business. In this study, mobile business is defined as a comprehensive alternative including e-business. The framework of the superset of e-business has two axes: connectivity and mobility. In addition, various cases based on the combination of the components are provided and explained. It is the main characteristic of this study that the element of off-line "mobility" is added to "connectivity" generally used while explaining e-commerce and e-business. For place (or location) is a prerequisite for the feature of mobility, we grope for why and how Location-Based Service (LBS) will take an important role in the development of new e-business models and services. As the real and full-scale beginning of IMT-2000 service and the rapid progress and diffusion of mobile communications services including wireless LAN require an immense and innovative way of thinking about e-commerce and e-business, the framework suggested in this study is considered to go far toward satisfying the new needs in this area.

An Empirical Study on the Causalities and Effects between Inbound Tourism and Service Industry GDP in China (국제 인바운드 관광과 중국내 서비스 산업 GDP간의 인과관계 및 효과에 관한 실증연구)

  • Kim, Jong-Sup
    • International Area Studies Review
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    • v.14 no.3
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    • pp.363-387
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    • 2010
  • This papers studies the causalities and effects on the relationship between inbound tourism(TOU) and the production amount of service industry in China, using the unit root test, the Granger causality test, the cointegration test, and VECM. we take their natural logarithm and define them as TOU and SGDP: these represent the distributed variable based the lagged values of the number of international tourists by continent and real production amount in service industry of China, respectively. The results of empirical study of this papers are as follows: Firstly, in the unit root test, we found that each time series was unstable one that has unit root. This result made me use 1st differenced data for this empirical study. Secondly, in the Granger casuality test, the study results show that there is unilateral casuality relation between DLSGDP-$DLTOU_i$ except DLSGDP-DLTOUL model for the same time, while no casuality relation between DLTOU-DLSGDP for all models of China. Thirdly, there is cointegration relation between all models for the period of 1980-2008.