• Title/Summary/Keyword: Service Research Issues

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The effects of servicescape and information technology on service encounter job satisfaction, affective commitment and service performance: Focused on nursing services (서비스 스케이프와 정보기술이 서비스 접점직원의 직무만족과 정서적 몰입 및 서비스 수행에 미치는 영향: 간호서비스를 중심으로)

  • Ju, Ki-Jung;Yoo, Sangjin
    • Journal of Korea Society of Industrial Information Systems
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    • v.17 no.5
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    • pp.75-88
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    • 2012
  • This study examines the relationship among servicescape, information technology, employee's job satisfaction, affective commitment and service performance. Empirical research is conducted to statistically test the model using SEM and empirically confirms followings: (a) positive effect of servicescape and IT on both of job satisfaction and affective commitment, which, in turn, positively influences on service behavior, (b) positive effect of affective commitment and service behavior on service recovery, and (c) significant indirect effect of job satisfaction on service recovery meditated by service behavior. Results suggest that there are direct and indirect effects on service performance of servicescape and information technology through job satisfaction and affective commitment. This paper is concluded with the summarized result and contribution of this study, managerial implication of the research findings, and further research issues.

Future IPTV Service's Shift and Policy Issues in Convergence Environments (컨버전스 관점에서 미래 IPTV 서비스 변화와 정책이슈 전망)

  • Lee, Myung-Soon;Lee, Young-Hee;Kim, Moon-Sun
    • Journal of Digital Convergence
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    • v.11 no.5
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    • pp.13-21
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    • 2013
  • IPTV Service, a convergence service of broadcasting, seems to have great potential as a nation's future growth driver for the 21st century. As IPTV service is future-oriented industry, adopting IPTV policy by freeing oneself from shortsighted policy and considering long-term strategy and rapidly changing convergence environment would be desirable. Therefore, the purpose of this research is to deduct future IPTV service under convergence environment by applying T.A.I.D.A, which is strategy planning tool effective for planning mid-long strategy, under uncertain environment among scenario method and offer new policy direction in order to realize future IPTV service.

Improvement of ITSM IT Service Efficiency in Military Electronic Service

  • Woo, Hanchul;Jeong, Suk-Jae;Huh, Jun-Ho
    • Journal of Information Processing Systems
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    • v.16 no.2
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    • pp.246-260
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    • 2020
  • IT Service Management (ITSM) achieves consolidated management for the IT services supporting the acquisition system, and no outside connections can be established with such ITSM. Issues pertaining to the D2B can be addressed to System Q&A or a Call Center for problem-solving. In other words, internal staff can take the necessary measures for problems by directly connecting with ITSM. Currently, diverse innovative technologies are being used in electronics and ubiquitous computing environments. This allows us to create a better world by providing the backbone for remarkable development in our human society in the fields of electronics, devices, computer science, and engineering. Following the expansion of IT services in the military acquisition sector such as Defense Electronic Procurement, military export/import support system, etc., customers' dependence on IT for conducting business with the military or related companies is increasing, including the military's dependence on the same technology for services to the public. Nonetheless, issues pertaining to the simplified/integrated management of complex IT service management systems, including slow system recovery, lack of integrated customer service window, and insufficient information sharing, have become the priority problems that IT managers are required to solve. Therefore, this study conducted research on the integrated management of IT services provided by Korea's national defense acquisition system, which was developed based on the existing system IT Infrastructure Library (ITIL) v2, and investigated the level of satisfaction with services with focus on ensuring that it can be used for understanding the necessity of the system and its advancement in the future.

A Study on Telemedicine Service Issues (원격의료 서비스의 쟁점사항에 관한 연구)

  • Jung, Yong Gyu;Kim, Jang IL;Kwon, Jun Cheol;Choi, Young Jin
    • Journal of Service Research and Studies
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    • v.4 no.2
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    • pp.57-67
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    • 2014
  • Because telemedicine is also the medical care, it is limited by law to allow medical personnel only physician because there would cause a risk to health and hygiene. Since the work dealing with the life and honor the human body involving a small mistake, it may be difficult to recover the damages can be recovered even if the telemedicine. Therefore, systematically it is to allow remote medical care only proven national healthcare only clinical practice starting with basic medical medicine, and received training as a systematic study of the body and life of humans. The patient information could get far away in the distance to provide medical information and professional advice to the remote system, even if you can not be reached due to several issues such as the number of differences that occur in time. We Mentioned various opinions on regulatory issues and information gathered for the development of the medical industry in this respect.

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A Survey Analysis of Internet of Things Security Issues and Combined Service

  • Kim, HyunHo;Lee, HoonJae;Lee, YoungSil
    • Journal of the Korea Society of Computer and Information
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    • v.25 no.8
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    • pp.73-79
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    • 2020
  • Since the start of the 4th industrial revolution, technologies have been developed in the Internet of Things (IoT), artificial intelligence (AI), virtual reality (VR), and 5G. Compared to other technologies IoT is currently being commercialized more than other technologies where the numbers of connected things are increases every year. The IoT has a huge advantage to provide convenience and lots of information to users, but security cannot keep up with the speed of development. IoT services continue to provide services for related devices, but at present, more and more types of new services are being combined with other technologies by utilizing the services of devices. This paper reviews and analyzes research on security issues and services related to the Internet of Things to explore how security trends and service delivery will develop in the future.

Issues and Trends Related to Artificial Intelligence in Research Ethics (연구윤리에서 인공지능 관련 이슈와 동향)

  • Sun-Hee Lee
    • Health Policy and Management
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    • v.34 no.2
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    • pp.103-105
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    • 2024
  • Artificial intelligence (AI) technology is rapidly spreading across various industries. Accordingly, interest in ethical issues arising from the use of AI is also increasing. This is particularly true in the healthcare sector, where AI-related ethical issues are a significant topic due to its focus on health and life. Hence, this issue aims to examine the ethical concerns when using AI tools during research and publication processes. One of the key concerns is the potential for unintended plagiarism when researchers use AI tools for tasks such as translation, citation, and editing. Currently, as AI is not given authorship, the researcher is held accountable for any ethical problems arising from using AI tools. Researchers are advised to specify which AI tools were used and how they were employed in their research papers. As more cases of ethical issues related to AI tools accumulate, it is expected that various guidelines will be developed. Therefore, researchers should stay informed about global consensus and guidelines regarding the use of AI tools in the research and publication process.

The Actions by Enterprise along the Reforming Construction Management Regulations (건설사업관리 제도개편에 따른 기업의 대응방안에 관한 연구 - 건설기술진흥법 시행과 관련하여 -)

  • Shin, Hyun-Jung;Shin, Kyoo-Chul
    • Proceedings of the Korean Institute of Building Construction Conference
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    • 2014.05a
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    • pp.54-55
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    • 2014
  • The structure of construction management service in the Construction Technology Management Act has changed recently. The new Construction Technology Promotion Act becomes effective to support and promote the development of related construction industries and construction technology for domestic and overseas markets. The purpose of research is to analyze the main contents of Construction Technology Promotion Act and to investigate corporate status, problems, and issues. The research is conducted to improve as reorganization of the CM service system based on the interviews with experts. Accordingly the research is to derive countermeasures of CM enterprises. The research results are presented in the following categories of contract awarding, project management, human resource management, general administration and staff education management as countermeasures of enterprises.

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Research on Commercialization of IP-based CDMA Mobile Communication Systems (IP 기반의 CDMA 이동통신 시스템 상용화 사례 연구)

  • Yi, Seung-Hee
    • 한국정보통신설비학회:학술대회논문집
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    • 2008.08a
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    • pp.350-354
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    • 2008
  • IP-based mobile communication system is one of the key research items in the mobile networks for a long time. But, due to some technical issues and no need of markets, it is still not full-fledged. Recently, CDMA and WCDMA service providers want to introduce IP-based network connectivity. Even though their efforts, the main network intra-structure depends on ATM or HDLC technology. This article describes a good example of commercialization of IP-based mobile communication systems. Our research is not experimental system but a in-service system - replacing the existing equipments with new IP-based systems. In this paper, we introduce IP related technologies used in our research such as IP-based ATCA(Advanced Telecommunications Computing Architecture) platform, HA(High Availability) redundancy, IP multicast, network redundancy techniques, multi-link bundling and IP header compression. These are already well-known to internet domain. We mix them with mobile communication systems concretely.

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Mapping Within-field Variability Using Airborne Imaging Systems: A Case Study from Missouri Precision Agriculture

  • Hong, S.Y.;Sudduth, K.A.;Kitchen, N.R.;Palm, H.L.;Wiebold, W.J.
    • Proceedings of the KSRS Conference
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    • 2003.11a
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    • pp.1049-1051
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    • 2003
  • This study investigated the use of airborne image data to provide estimates of within -field variability in soil properties and crop growth as an alternative to extensive field data collection. Hyperspectral and multispectral images were acquired in 2000, 2001, and 2002 for central Missouri experimental fields. Data were converted to reflectance using chemically-treated reference tarps with known reflectance levels. Geometric distortion of the hyperspectral pushbroom sensor images was corrected with a rubber sheeting transformation. Statistical analyses were used to relate image data to field-measured soil properties and crop characteristics. Results showed that this approach has potential; however, it is important to address a number of implementation issues to insure quality data and accurate interpretations.

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A Technology for Integration of Spatial Information Services using Web Registry Services

  • Kim, Mi-Jeong;Lee, Eun-Kyu;Oh, Byoung-Woo;Jang, Byung-Tae
    • Proceedings of the KSRS Conference
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    • 2003.11a
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    • pp.621-624
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    • 2003
  • Recently, there has been rising concerns to integrate and connect a developed spatial information services without consideration of location in the heterogeneous distributed environment. The Open GIS Consortium provides system architecture model related to open web service for spatial information. This paper discusses the issues related to the web service framework for spatial information services using standards of Open GIS Consortium. In particular, we concentrate upon the WRS that support the runtime discovery and evaluation of resources. The technology for integration of spatial information services is expected to get synergy effect and overcomes limit of individual development of each spatial information technology. Also this system provides the interoperability and the reusability and prevents the duplication development of system.

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