• 제목/요약/키워드: Service Recovery activities

검색결과 28건 처리시간 0.031초

Concepts of Disaster Prevention Design for Safety in the Future Society

  • Noh, Hwang-Woo;Kitagawa, Keiko;Oh, Yong-Sun
    • International Journal of Contents
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    • 제10권1호
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    • pp.54-61
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    • 2014
  • In this paper, we propose a pioneering concept of DPD(Disaster Prevention Design) to realize a securable society in the future. Features of danger in the future society are expected to be diverse, abrupt occurring, large scale, and complicated ways. Due to increment of dangers with their features of uncertainty, interactivity, complexity, and accumulation, human-oriented design concept naturally participates in activities to prevent our society against disasters effectively. We presented DPD is an essential design activity in order to cope with dangers expected in the future societies as well as realize securable environments. DPD is also an integrated design aids including preemptive protections, rapid preparing, recovery, and interactive cooperation. We also expect these activities of DPD is effective for generation of new values in the market, satisfaction of social needs, expansion of design industry, and a novel chance for development in the future society. Throughout this paper, we submit various aspects of DPD concepts including definition, classification, scope, necessity, strategy, influencing elements, process, and its principle. We expect these concepts will be the seed and/or basement of DPD research for the future works. For the direction of study for DPD in the future, we emphasize alarm system for preemptive protection rather than recovery strategy for the damage occurred. We also need to research about progressive prevention techniques and convergence with other areas of design. In order to transfer the concept of product design from facility-oriented mechanism to human-oriented one, we should develop new kinds of city basis facilities, public-sense design concepts referred to social weak-party, e-Learning content design preparing disasters, and virtual simulation design etc. On the other hand, we have to establish laws and regulations to force central and/or provincial governments to have these DPD strategies applying their regional properties. Modern design activities are expanding to UI(user interface) content design area overcoming the conventional design concept of product and/or service. In addition, designers are recognized as art directors or life stylists who will change the human life and create the social value. DPD can be divided into prevention design, preparedness design, response design, and recovery design. Five strategies for successful DPD are Precaution-oriented, Human-oriented, Sense-oriented, Legislation, and Environment Friendly Strategies.

뇌졸중 재활치료에 있어서 병원군집간 의료서비스 제공실태와 치료성과 -일본 뇌졸중 환자 데이터베이스를 이용하여- (Stroke Rehabilitation Performance and Outcomes among Hospitals)

  • 이노우에 유스케;정승원;콘도 카츠노리;서영준
    • 보건의료산업학회지
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    • 제5권3호
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    • pp.53-61
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    • 2011
  • This study was to assess the differences in rehabilitation outcomes between the different facilities in Japan, and to determine if there was any variation in patients' functional recovery at hospital discharge across the different facilities. This study focused on acute patients in the rehabilitation ward using the data of 1,830 patients from 8 hospitals after adjusting for triage at admission obtained from the Rehabilitation Patients Databank in Japan (issued in February, 2011) and compared the therapeutic results of each hospital. We estimate the expected value of levels of activities of daily living(ADL) at discharge for rehabilitation patients using regression analysis and Cluster analysis. There were differences among hospitals in their therapeutic results. The differences in the participation of physicians registered as rehabilitation specialists, amount of exercise, self-exercise without therapist, and exercise in wards, were statistically significant differences between hospitals.

폭력을 경험한 119구급대원의 대처에 대한 인식유형 (Types of perception of coping behaviors of 119 emergency medical technicians who have experienced violence)

  • 이가연;최은숙
    • 한국응급구조학회지
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    • 제25권1호
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    • pp.57-72
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    • 2021
  • Purpose: The purpose of this study was to provide basic data for developing strategic programs based on the types of perception to aid in the coping strategy of 119 emergency medical technicians who experienced have violence. Methods: The subjects were 119 emergency medical technicians working out of hospitals in Korea. Data were collected from March 10, 2019, to June 30, 2019. Q samples of 37 statements and P samples of 36 persons were taken using PC QUANL software. Results: As a result of the study, four types of coping with violence experiences were identified; these four types explained 53.79% of all variables from the examination. The types were labeled as the cooperation seeking and manual emphasis type, emotional suppression and stability seeking type, active response and business continuation type, communication empathy and recovery effort type. Conclusion: The Fire Department requires institutional measures to lower violence during field activities, and it will be necessary to develop a policy according to the type of perception of coping behaviors.

Lipoinjection with Adipose Stem Cells for Nasal Modeling: Rhino Cell, a Highly Versatile Alternative

  • Yanko Castro-Govea;Jorge A. Garcia-Garza;Sergio E. Vazquez-Lara;Cynthia M. Gonzalez-Cantu;Hernan Chacon-Moreno;Víctor H. Cervantes-Kardasch
    • Archives of Plastic Surgery
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    • 제50권4호
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    • pp.335-339
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    • 2023
  • It is undeniable that a significant number of patients who want to improve their facial appearance is increasingly interested in nonsurgical procedures. Without a doubt, the use of autologous fat could not be left out as a magnificent alternative for nasal modeling simply because of four influential factors: ease of collection, compatibility, the temporality of the results, and safety. This work describes an innovative alternative technique for nasal modeling using micrografts enriched with adipose-derived mesenchymal stem cells (ASCs). With this technique, fat was collected and divided into two samples, nanofat and microfat. Nanofat was used to isolate the ASCs; microfat was enriched with ASCs and used for nasal modeling. Lipoinjection was performed in a supraperiosteal plane on the nasal dorsum. Through a retrolabial access, the nasal tip and base of the columella were lipoinjected. We consider that nonsurgical nasal modeling using micrografts enriched with ASCs can be an attractive and innovative alternative. This technique will never be a substitute for surgical rhinoplasty. It can be performed in a minor procedure area with rapid recovery and return to the patient's daily activities the next day. If necessary, the procedure can be repeated.

ATM 망에서 Qos를 위한 시스템 관리의 모델 (A Model of Systems Management for Quality of Service in ATM Networks)

  • 이재오;박판우;이기현;조국현
    • 한국정보처리학회논문지
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    • 제2권6호
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    • pp.918-926
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    • 1995
  • 본 논문에서는 QoS(Quality of Service)의 관리와 특히 이와 관련된 ATM망의 관리를 위한 시스템 관리에 관하여 연구한다. QoS 관리는 감시 기능으로 고려된다. 따라서 자원 제어, 성능 관리를 위한 OAM(Operation and Maintenance) 기능, 그리고 감시 기능을 가지고 있는 제어와 정보 측면의 관리 모델을 설정한다. 특히, "QoSAlarm"으로 표현된 QoS격하(degradation)의 지시로 야기되는 보고된 성능정보의 효율적인 처리에 촛점을 둔다. 이러한 관리 활동을 수행하기 위하여 관리자는 QoS등급에 근거한 우선 순위 개념을 사용하여 제안된 방법으로 QoS 격하의 문제 보고를 처리할 수 있다. 이러한 상황하에서 장애와 성능 문제를 가진 피관리 객체를 위하여 미리 설정되고 제한된 시간 안에 회복 활동을 수행하는 것이 가능하다.

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COVID-19 위험지각이 철도서비스 고객경험에 미치는영향 (The Effect of COVID-19 Perceived Risk on Railway Customer Experience)

  • 김지영
    • 문화기술의 융합
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    • 제8권5호
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    • pp.369-375
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    • 2022
  • 이른바 코로나19 대유행으로 철도서비스 경영 역시 유례없는 상황을 맞이하고 있다. 본 연구에서는 코로나19 유행기간 동안 고속철도를 이용한 고객을 대상으로 설문조사를 진행하여 감염병이 철도서비스 고객경험에 미치는 영향을 탐색하였다. 연구결과, 철도운영기관이 제공하는 방역관련 서비스에 대해 고객이 높은 수준으로 지각할수록 고객만족도와 충성도가 증가하는 것으로 나타났다. 또한 고객 별로 코로나19에 대해 위험하게 생각하는 수준에 개인차가 있기 때문에, 고객의 코로나19 위험지각의 조절역할도 실증하였다. 그 결과, 코로나19에 대한 고객의 위험지각이 적정한 수준일 때에는 서비스 기관의 방역관련 서비스 속성이 고객만족 형성에 큰 영향을 미치지만, 고객의 위험지각수준이 상당히 높은 경우에는 그 영향력은 유의하지 않은 것으로 나타났다. 결국 감염병에 대한 위험이 완벽히 소멸되는 것만이 서비스 산업의 완벽한 회복을 가져다줄 것이다. 그럼에도 감염병 유행기간에는 서비스 운영기관이 방역활동을 철저히 하고, 고객에게 이에 대해 충실히 커뮤니케이션 하는 것이 주요한 서비스 속성이 된다는 것을 확인하였다.

IoT 환경에서의 효율적인 휴먼케어 시스템 (Efficient Human Care System in Internet of Things Environment)

  • 류창수
    • 한국정보통신학회:학술대회논문집
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    • 한국정보통신학회 2015년도 춘계학술대회
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    • pp.890-891
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    • 2015
  • 최근 한국은 고령화 사회에 접어들면서 독거노인의 사회적 관계들이 단절로 인한 위험이 높아지고 있으며, 이에 따른 사회적 관계 회복과 일상생활 능력을 보조할 수 있는 건강검진, 간병서비스, 가사서비스, 필요한 정보 제공을 위한 콘텐츠 구성 등의 대안 마련이 필요로 하고 있다. 본 논문에서는 고령자 및 돌봄이 필요한 휴먼케어 시스템으로 건강상태 모니터링를 위한 IoT 환경에서의 스마트폰 애플리케이션으로 다양한 콘텐츠를 결합한 상황인식, 체감, 센서 모듈을 결합한 소형화, 휴대성이 가능한 휴먼케어 시스템을 제안한다.

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바이모달 트램의 재해시 운영관리에 관한 연구 (A Study on the Emergency Management of Bimodal Tram)

  • 박영곤;윤희택;윤종학
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2008년도 춘계학술대회 논문집
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    • pp.118-121
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    • 2008
  • Bimodal tram is a transit with no-step floor for wheel-chaired persons, with docking to the station precisely and moving on schedule like train. Because of the automatic traveling of bimodal tram to search and follow the magnet embedded in roadway, bimodal tram should be careful about rainfall, snow and wind like a car driving on roadway in respect to natural disasters. Though response procedures in emergency are different according to the passengers' boarding, emergency mobilization is needed if any emergency situation happens. Emergency mobilization is the act of preparing for major catastrophic events, which may affect public transportation systems or their service areas, by assembling and organizing resources, including people, equipment, facilities, communications systems, expert technical support, and public information systems and protocols. Mobilization is the process that ensures that the right people will deploy appropriate resources at the correct time. Effective mobilization requires a partnership of local and state agencies. Public transportation operators and systems play vital roles in response to and recovery from emergencies and other unexpected catastrophic events. These systems, and their capabilities to mobilize resources, are profoundly affected by the decisions and directives of others during these activities. In this study, we focused on the emergency management for bimodal tram and reviewed the considerations about infrastructures under natural disasters, especially heavy rainfall.

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일종합병원의 지역 사회보건 간호사업에 대한 지역 사회 간호써비스 수혜자 및 의뢰자의 태도 조사 연구 (A Study on the Attitude of the Consumers and the ″Referees″ toward the Community Health Nursing Service of a General Hospital in Rural ]Korea)

  • 이정렬
    • 대한간호학회지
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    • 제8권1호
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    • pp.131-138
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    • 1978
  • The change of society has brought about various health problems which have become to demand comprehensive health services not only for individuals but also for families and communities as the unit. To meet the societal needs W Hospital in a rural Korea established a Department of Community Health Nursing Services and provided nursing services to patients under a early discharge program. This study is to evaluate the community health nursing services carried out the department in general, and has following specific objectives : 1. To learn attitude of the consumers and the "referees" toward early discharge program. 2. To find out attitude toward home care and cure services. 3. To find out the consumers and the "Referees" attitude toward the 15 selected home cue and cure activities by public health nurse. 4. To investigate possibility of charging fee for the 15 selected home care and cure activities by public health nurse. Three different study population were chosen: namely the consumer, the "referee" I and II. Excluding families moved out and not able to be contacted, the total families (77) referred to the department during the study period of September 1974 - December 1975 are defined as the consumer. Thirty seven nurses among 81 nurses who have been working in W Hospital since the inception of the Community Health Nursing Service Program were randomly selected. Thirty two nurses were defined as the "referee"I, because 5 questionnaires were not able to be collected. Twenty four doctors out of 37 who have been working since the Community Health Nursing Service Program started, and who were able to contact were called as the "referee" II. Data collection method employed for the consumers was direct interviewing with preposed interview schedules, and for the "referees"questionnaire method was utilized. x$^2$test and 100-percentage were employed in analyzing the data. The study findings are follows: 1. Attitude toward early discharge: Above 85% of the consumers and the "referees" approved the early discharge: Above 85% of the consumers and the "referees" approved the early discharge program. 2. Attitude toward the home care and cure services: Above 75% of the consumers and the "referees" showed positive attitude toward the home care and cure services by public health nurses. 3. Attitude toward 15 selected home care and curative activities by public health nurses: On the average more than 50% of the consumers and the "referees" expressed an affirmative attitude to perform 15 selected home care and cure services by public health nurses. 4. Attitude toward charging fee for 15 selected home care and curative activities by public health nurses: Above 85% of the consumers thought that they would pay for the services. Only 12.8% of the consumers and 5% of the "referees" what to have the services for nothing. Based upon the findings of this study; That is, the home care and cure services to be given by public health nurse were positively responded by the consumers and the pro-fissionable, one can conclude that the services provided by the Department of Community Health Nursing Service of W Hospital have been well accepted, and that early discharge program of hospital is believed to be a means to lessen the expenses of patients from hospitalization and to promote recovery from illness. It is recommended that hospital centered cure services should be reconsidered and scrutinized to meet community health needs. NOTE : "referees" are nurses and doctors who refer the early discharged Patient to the Department of Community Health Nursing Service.

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백서의 paraquat 중독모델에서 고용량 Vitamin C의 주기적 투여가 간에 미치는 영향 병원전 처치 모델 (The Effects of Regular Injection of High Dose Vitamin C on Liver Damage in Paraquat Poisoned Rat Model - Prehospital Care Model -)

  • 조근자
    • 한국응급구조학회지
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    • 제10권1호
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    • pp.51-60
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    • 2006
  • Background: The toxicity of paraquat has been known to be caused by oxygen free radicals which leads to the lipid peroxidation and multiple organ failure. High dose vitamin C has been known to be a effective antioxidant activities against the paraquat intoxication. This study was designed to evaluate the effect of regular injection of high dose vitamin C on liver damage in paraquat poisoned rat model. Method: Fifty five rats of Sprague-Dawley strain were divided into three groups: control group, only intraperitoneally injected saline; paraquat group, single dose intraperitoneally injected paraquat(24.5%, 40 mg/kg) and every 8 hours injected saline; paraquat and vitamin C group, single dose intraperitoneally injected paraquat(24.5%, 40 mg/kg) and every 8 hours injected vitamin C(72 mg/kg). Rats were sacrificed on the 12 hours, 1st day, 2nd day, 4th day, 7th day after injection and liver tissue was obtained. H&E(Hematoxylin & Eosin) stain and Masson's trichrome stain for collagen fiber detection were undertaken. The results were observed using the microscope. Results: 1. There were no differences between control and experimental group at the 12hours after regular injection of high dose vitamin C. 2. There were significantly decreased liver damage in experimental group in the 1st day after regular injection of high dose vitamin C. 3. There were significantly increased recovery of liver damage with time in experimental group after regular injection of high dose vitamin C. Conclusion: These results suggest that regular injection of high dose vitamin C is effective in decreasing liver damage in paraquat intoxication.

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