• 분석과학
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• 제37권2호
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• pp.79-86
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• 2024

Among the nutrients in feed, amino acids and minerals are important for the growth and development of pets. In particular, interest in nutritional components related to the health of pets is increasing as pet-raising households and pet food markets have recently grown. Therefore, in this study, 55 pet food products distributed in South Korea were purchased, and the content of 3 essential and conditionally essential amino acids (taurine, lysine, arginine) and 4 minerals (Ca, P, Na, K) was investigated. Among the three amino acids, arginine was found to have the highest content, and the average content was 1.79 and 1.37 % in cat and dog foods, respectively. On the other hand, the taurine content was the lowest, but it was found to be higher than the minimum requirement of 0.10 % for cats set by the American Association for Feed Control (AAFCO) and the European Federation of Pet Food Industries (FEDIAF). As a result of the four-component analysis of minerals, the content of Ca was found to be the highest, and the average content was confirmed to be 1.64 and 1.25 % in cat and dog food, respectively. On the other hand, Na was the lowest, but it was higher than the AAFCO minimum requirement and FEDIAF minimum requirement for young cat and dog food. Among all 55 samples examined, the content of the three amino acids and the four inorganic components was confirmed to be suitable for the recommended minimum intake and maximum allowable intake presented by AAFCO and FEDIAF.

• 품질경영학회지
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• 제35권4호
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• pp.61-66
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• 2007

The performance of a building material degrades as time goes by and the failure of the material is often defined as the point at which the performance of the material reaches a pre-specified degraded level. Based on a stochastic deterioration model, a performance based service life prediction method for building materials and components is developed. As a stochastic degradation model, a gamma process is considered and lifetime distribution and service life of a material are predicted using the degradation model. A numerical example is provided to illustrate the use of the proposed service life prediction method.

• International Journal of Knowledge Content Development & Technology
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• 제7권4호
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• pp.85-106
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• 2017

The purpose of this study is to measure and analyze the quality of service provided to the users by evaluating the service quality of the May 18 Democratic Uprising Archives, which is a representative,special subject repository, using the SERVQUAL model. To do this, revealing the relationship between factors such as service satisfaction of the archive users, overall service quality and intention of the action. Through this, this study developed service evaluation factors by considering the special subject repository.

• 대한안전경영과학회지
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• 제11권1호
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• pp.143-153
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• 2009

One of the important components of this administrative reform is customer satisfaction. Every public enterprises introduced the Service Charter and Korean government took Customer satisfaction as the key index of public sector performance assessment. Most public enterprises introduced customer satisfaction management in an attempt to improve the quality of customer service. The government granted high incentives to excellent business innovative enterprises and developed additional indices, which are related to CS. From now on, every Korean enterprises must embody feasible customer satisfaction management and improve the quality of customer service In this research, we proposed a quality evaluation standard model which is suitable for the public enterprise based on the Service Quality Criteria, and examined the model. A 7-Point Likert Scale was used based on the five categories within the Service Quality: responsiveness, convenience, tangibility, sympathy and reliability, we analysed the validity and causal relationship among the factors within the model.

• 통상정보연구
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• 제5권2호
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• pp.71-87
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• 2003

This paper deals with the following research topics on the basis of the service quality of Internet Banking. First, the components of the Internet Banking service will be described and the appropriate quality measures will be devised for the smooth Internet Banking. Second, the prerequisite variable such as the Internet Banking service quality, customer satisfactions and purchasing behavior are theoretically analysed. Third, it is discussed how the perceived quality of Internet Banking affects the purchasing activities of the customers. Finally, it will be discussed that these results are meaningful in establishing the marketing strategies of bank industry.

• 한국병원경영학회지
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• 제22권4호
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• pp.1-15
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• 2017

This study was designed to analyze the effect of servicescape and human service quality on patients' internal response and their behavioral intention in dental care organizations. Self-administered survey questionnaires with structured instruments were developed, and a total of 226 responses were used for statistical analyses using SPSS Windows version 18.0 program and AMOS 18.0 program. Major findings of the study are as follows. First, among other servicescape components, air condition environment was found to have a positive effect on patients' cognitive and physiological responses, while signals and symbols had a positive effect on cognitive and emotional responses. Second, the competence, among other factors of the human service quality, had positive influence on cognitive and emotional responses, while customer understanding affected positively on emotional response. Third, none of the servicescape components showed a direct effect on patients' behavioral intention, but their influence was mediated by internal responses. However, customer understanding, among other human service quality factors, had a direct effect on patients' behavioral intention. Fourth, emotional response, among other internal response factors, proved to have positive influence on behavioral intention. Results from this study suggest that dental care service providers can increase their competitiveness and customer satisfaction by understanding and improving the most important areas of servicescape and human service quality.

• 통상정보연구
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• 제10권2호
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• pp.211-232
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• 2008

This research intends to explore two questions: 1) how the service qualities of trade exhibitions affect the participant's satisfaction, and 2) how participation motivation moderates the relationship's between the service quality and satisfaction. For this purpose, the service qualities were measured with respect to three components: 1) core services, 2) physical environments, and 3) personal services of trade exhibitions. The results showed that the core services had largest impact on the participant's satisfaction among three components. The influence of the personal services was next strong, and the impact of the physical environment was weakest. Participation motivation was shown to moderate the effects of core services and personal services on satisfaction, but its moderating impact on the relationship between physical environments and satisfaction was not observed.

• 정보처리학회논문지D
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• 제14D권6호
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• pp.657-664
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• 2007

URC(Ubiquitous Robotic Companion)이라는 개념은 로봇은 다양한 서비스를 어느 곳에서나 어느 때나 사용자가 제공 받을 수 있도록 네트워크 기반으로한 로봇 시스템을 일컫는다. 이는 로봇에 네트워크를 활용하여 로봇이 제공할 수 있는 응용서비스를 확장하고 로봇이 모든 기능을 자체적으로 가짐으로써 안게 되는 기술적, 비용적 문제를 네트워크를 통해 기능을 분담하는 것이다. URC 소프트웨어 컴포넌트는 크게 HRI, 로봇액션 등으로 구분되는데 본 논문에서는 URC 컴포넌트의 시험평가를 위하여 품질모델 분석과 컴포넌트 시험 성능 평가 기준서를 설계한다. 또한 품질 프로세스 정의, 테스트케이스 설계 및 URC 컴포넌트 테스팅과 평가 사례를 제안한다.

• 한국콘텐츠학회논문지
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• 제9권10호
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• pp.292-304
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• 2009

본 연구에서는 백화점을 대상으로 상품이미지, 점포환경이미지, 판매원서비스이미지, 촉진활동이미지, 물리적시설이미지, 사후서비스이미지 등 점포이미지 구성요인과 인지적만족, 감정적만족 및 충성도 간의 경로상의 관계를 검증하고 만족의 역할을 확인하였다. 분석결과, 선행연구에서 점포이미지가 충성도에 직접적으로 영향을 미치거나 혹은 만족을 통해 간접적으로 영향을 미친다고 하였지만 본 연구에서는 점포이미지 구성요인에 따라서 인지적만족, 감정적만족, 충성도에 각기 다르게 영향을 미침을 확인하였다. 즉 상품이미지와 물리적시설이미지는 인지적만족에, 판매원서비스이미지와 사후서비스이미지는 감정적만족에 그리고 촉진활동이미지는 두 변수 모두에게 영향을 주었으며, 점포환경이미지는 직접적으로 충성도에 영향을 주는 것으로 나타났다. 또한 판매원서비스이미지, 촉진활동이미지 및 사후서비스이미지 등 서비스와 관련된 점포이미지는 감정적만족를 매개하여 충성도를 구축하는 것으로 확인되었다. 따라서 고객에게 점포이미지를 형성하여 충성도를 가져오기 위해서는 점포이미지 구성요소를 기능적속성과 심리적속성으로 분리하여 만족을 유도하여야 하며 궁극적으로 충성도를 형성하는 변수들을 중심으로 점포이미지를 형성해야 할 것이다.

• 한국컴퓨터정보학회논문지
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• 제13권2호
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• pp.251-258
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• 2008

본 연구는 온라인쇼핑몰 환경에서 물류서비스품질, 관계지향성, 고객만족, 재구매의도 간의 구조적 인과관계를 살펴보고자 하였다. 이를 위해 선행연구에 대한 고찰을 토대로 물류서비스품질 요인으로 주문품질, 주문절차, 주문방출량, 적시성, 주문정확성, 주문상태, 정보품질, 주문불일치처리, 서비스접점품질의 9가지 척도를, 그리고 관계지향성 요인으로 신뢰, 유대감, 커뮤니케이션, 가치공유, 공감성, 호혜성의 5가지 척도를 추출하여 실증분석에 이용하였다. 연구 결과, 온라인쇼핑몰의 물류서비스품질은 고객만족에 유의한 영향을 미침을 확인하였고, 특히 고객만족과 재구매의도 사이에서 관계지향성이 중요한 매개변수로 작용하고 있음이 밝혀짐으로써 향후 온라인쇼핑몰 공급사슬 전반에 걸친 고객관계관리적 측면의 연구가 기대된다.