• 제목/요약/키워드: Service Process Stage

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예비교사를 위한 게임 프로그래밍 교육모델 4E 개발 (Development of Game Programming Education Model 4E for Pre-Service Teachers)

  • 성영훈
    • 정보교육학회논문지
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    • 제23권6호
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    • pp.561-571
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    • 2019
  • 프로그래밍 교육은 일반적으로 문제분석 과정, 알고리즘과 프로그래밍을 통한 자동화, 일반화 과정을 포함하고 있어 학습자의 컴퓨팅사고 향상에 좋은 소프트웨어 교육방법이다. 그러나 초보자의 경우 명령어 사용법에 대한 이해, 알고리즘 작성과 프로그래밍 구현단계에서 어려움을 겪는 것으로 나타났다. 본 연구에서는 예비교사들의 프로그래밍 교육을 위해 게임 프로그래밍 교육모델과 교육과정을 개발하였다. 4E 모델은 공감단계, 탐색단계, 강화단계 및 평가단계로 구성되었다. 또한 각 단계별로 게임 핵심 요소와 핵심 명령어 블록들을 학습할 수 있도록 구성하였다. 예비교사가 프로그래밍 명령어 활용에 대한 이해를 돕기 위해 예제 학습, 자기 게임 생성 및 팀 기반 프로젝트 형태로 구성된 3단계 교수학습 방법을 제시하였다. 15주간 교육과정으로 적용하고 검증한 결과 설계한 모델, 예비교사들의 블록 프로그래밍 역량 인식 등에서 유의미한 결과를 보였으며 제출한 결과물에 대한 컴퓨팅사고 수준도 높은 결과를 보였다.

고객경험 개선을 위한 고객여정지도 기반 Q-방법론 통합 고객경험관리 프로세스 제안: CX-Q (Development of the Q-methodology Integrated Customer Experience Management Process Based on Customer Journey Map for Improving Customer Experience: CX-Q)

  • 유성훈;박도형
    • 한국정보시스템학회지:정보시스템연구
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    • 제32권1호
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    • pp.201-221
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    • 2023
  • Purpose Customers consider the overall experience with the company as important as the quality of the product, and companies are also paying attention to creating long-term relationships with customers through optimal customer experiences. In this study, we propose a customer experience management process called 'CX-Q', which combines customer journey map and Q-methodology to understand the importance of customer experience based on the overall customer experience. Design/methodology/approach. CX-Q is a process that combines Q-methodology and customer journey maps, allowing stakeholders to explore and improve customer experiences at each contact point while engaging with brands, products, and services. It also enables them to derive customer experience insights and important management points for each segment. To demonstrate the usefulness of the proposed CX-Q, this study analyzed the experience of customers who used the Airbnb travel platform service as an example, applying the CX-Q process. Findings A total of four customer segments were derived, and it was found that each segment valued different attributes during the customer journey stage. The customer experience analysis using the CX-Q process proposed in this study is expected to help understand customers in more detail and assist in managing and improving customer experience.

클라우드 컴퓨팅 시장 확산을 위한 공급자 관점의 선결요인 (Analyzing the Challenges for Cloud Computing Business Dissemination in the Service Provider's Perspective)

  • 박수경;조지연;이봉규
    • 한국IT서비스학회지
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    • 제14권3호
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    • pp.99-116
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    • 2015
  • The concept of Cloud computing has been introduced in the IT field over 10 years and industry has been expanding constantly. However, compare to the maturity of global market, Korea cloud computing industry is only in the early stage. Even the Korea has advantages in technology infrastructure; the pace of Korea cloud computing market growth is taking a serious downturn. Under these circumstances, it is needed to be discussing that strategy for expanding the cloud computing market size and for sustaining global competitiveness of local companies. Previous studies on plans for Korea cloud computing market has been conducted since 2009 and most of them are tend to examined in demand perspective. Thus, this study aims at identifying the priority of business challenges for making better performance in the market with service provider aspects. To analyze the important factors in the providing cloud computing service, ANP methodology was applied in this study. The network model including five clusters, security, stability, performance, consumer, and institution, was defined through literature review and expert survey was conducted to collect data. As a result of ANP analysis, 'Securing service reliability' was analyzed as the most important factor and followed by 'Preparing the range of legal liability', 'Preventing personal information leakage' and 'Preventing confidential information data leakage.' The priority of result indicates that service provider needs to focus on to make the secured service environment. This study has significance on analyzing the priority of business challenges in the service provider perspective. This study will provide useful guidelines to for establishing strategies in cloud computing market.

단조하중 감소를 위한 열간 형단조공정 해석 (An Analysis of Hot Closed-Die Forging to Reduce Forging Load)

  • 김헌영;김중재;김낙수
    • 대한기계학회논문집
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    • 제17권12호
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    • pp.2970-2981
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    • 1993
  • In hot closed-die forging the load increases rapidly near the final stage. Preforming operation is important to both the sound final forging and die-service life. In this study, the material flows during preforming and final forging are investigated. The physical modeling with Plasticine as a model material showed clear flow patterns. The forging process were numerically simulated by the finite element method with the isothermal and the non-isothermal models. The flow patten of the isothermal simulation showed good agreements with the experiments. Temperature changes and pressure distributions on the die surfaces during one cycle of the forging process were obtained from the non-isothermal simulation. High pressure and temperature were developed at certain areas of the die surfaces. It was concluded that those areas usually coincide with each other and should be distributed by the preforming operations to enhance the die life.

Digital Competence In Education At The Present Stage Of Development Information Society

  • Blahodyr, Liudmyla;Kononenko, Andrii;Kulynych, Olena;Ianytskyi, Taras;Sinelnikova, Valentina;Mykytenko, Tetiana
    • International Journal of Computer Science & Network Security
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    • 제21권8호
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    • pp.13-16
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    • 2021
  • The article defines the hypothesis of the research, it is an assumption that the process of forming ICT competence will be effective if: theoretically substantiated, developed and practically implemented a structural and functional model for the formation of ICT competence, taking into account interdisciplinary integration, the pedagogical conditions that contribute to the formation of ICT competence have been determined: interdisciplinary integration as the basis for building an interdisciplinary course, the content of which is aimed at the formation of ICT competence.

의료관광 고객만족도 평가모델 및 어플리케이션 시스템 개발 (The Development of Medical Tourism Customer Satisfaction Evaluation Model and Application System)

  • 송은지;강민식
    • 한국정보통신학회:학술대회논문집
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    • 한국정보통신학회 2012년도 추계학술대회
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    • pp.911-914
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    • 2012
  • 국내 B2C(Business to Customer)서비스 산업의 경쟁력 제고를 위해서는 고객 중심의 피드백 분석 및 프로세스 개선과 평가 서비스 체계로의 전환이 필요하다. 이를 위한 중요한 요소는 고객 만족도의 정확한 피드백인데 우리나라에서는 고객 만족도 측정에 대한 정량적이고 표준화된 시스템이 부재한 상황이다. 본 연구에서는 우리나라 여러 B2C 서비스 산업 중에서 최근 고부가가치 산업으로 각광을 받고 있는 의료관광산업에 있어 고객만족도 평가모델을 제안하고 스마트폰을 이용하여 의료관광 고객만족도를 평가하는 어플리케이션 시스템을 제안하고자 한다.

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AHP를 이용한 중소제조업의 전자상거래 경영측면 요인 수준 (The application of AHP to measure the importance level of managerial factors for e-commerce in SMB)

  • 홍현기
    • 한국산학기술학회논문지
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    • 제10권3호
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    • pp.654-659
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    • 2009
  • 전자상거래는 도입 초기에는 기술적 측면의 중요성이 대두되었지만 현재는 경영 경제적 이슈가 더욱 중요하게 되었다. 본 연구는 전자상거래의 발전과 함께 중요하게 대두되는 이슈를 연구하였다. 특히 경영적 측면의 중요성에 대해 연구하였고 주요 요인은 경영전략, 마케팅, 구매/물류, 서비스로 구분하였다. 연구 결과 경영전략, 구매/물류 요인의 수준이 낮은 것을 나타났다. 그러나 마케팅 및 서비스 요인의 수준은 높은 것으로 나타났다. AHP분석으로 통한 결과로 경영전략, 구매/물류, 마케팅, 서비스 순으로 중요성이 분석되었다.

일본 분양아파트의 생활서비스프로그램 운영실태 사례 연구 (A Case Study on the Operation and Management of Community Service Programs in Japanese Condominiums)

  • 강순주
    • 한국실내디자인학회논문집
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    • 제20권2호
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    • pp.85-93
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    • 2011
  • The Japanese housing market has implemented management and operation systems of community service ahead of the Korean market. This paper examines case studies of Japanese community services by reviewing related studies, studying homepages, and conducting in-depth interviews with management staff. The goal of this study is to find marketing strategies and the proper management practices in preparation for the upcoming low-fertility and aging society. The results of this study are as follows: 1) After Japan's bubble economy burst in 1985, so called that incorporated various community facilities with life services were introduced to the Japanese housing market in order to cope with the diversifying family types and lifestyles. This new trend was also due in part to customers' increasing demands for convenient urban condominiums. 2) In Japan, many developers and construction companies have run the management of community service programs and created new business models in collaboration with other affiliated companies. However, many of these programs have been found even more successful and reliable when the facility management companies collaborate with local service providers instead of relying solely on affiliated companies. 3) The early stage of life services began with "front-desk services", but these have evolved into more upgraded "concierge services" that can provide residents with tailored services and conveniences. Furthermore, some of the service providers have encouraged resident participation in the process of designing and implementing their community services. 4) In Korea, most construction companies and developers are still oriented toward providing hardware such as spaces and facilities in developing their community services. Therefore, companies with high market reputations must seek alternative ways to maintain and enhance their brand values by implementing new approaches in collaboration with both affiliated companies and local service providers. This can be done by finding new notions of managing and operating community services through research and development.

Culture-Independent Analysis of Microbial Succession During Composting of Swine Slurry and Mushroom Cultural Wastes

  • Cho, Kye-Man;Lee, Sun-Mi;Math, Renukaradhya K.;Islam, Shah Md. Asraful;Kambiranda, Devaiah M.;Kim, Jong-Min;Yun, Myoung-Geun;Cho, Ji-Joong;Kim, Jong-Ok;Lee, Young-Han;Kim, Hoon;Yun, Han-Dae
    • Journal of Microbiology and Biotechnology
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    • 제18권12호
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    • pp.1874-1883
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    • 2008
  • Bacterial diversity and the composition of individual communities during the composting process of swine and mushroom cultural wastes in a field-scale composter (Hazaka system) were examined using a PCR-based approach. The composting process was divided into six stages based on recorded temperature changes. Phylogenetic analysis of eighty 16S rRNA sequences from uncultured composting bacterial groups revealed the presence of representatives from three divisions, including plant pathogenic bacteria, high-molecule-degrading bacteria and spore-forming bacteria. The plant pathogen A. tumefaciens gradually decreased in abundance during the composting process and eventually disappeared during the thermophilic and cooling stage. A bacterium homologous to Bacillus humi first appeared at the early thermophilic stage and was established at the intermediate thermophilic, post-thermophilic, and cooling stages. It was not possible to isolate the B. humi during any of the stages using general culture techniques.

미국의 공공공사 설계변경조항 해석동향 연구 (A Study on the Interpretation for Change Order Clause of USA Government Contract)

  • 조영준
    • 한국건축시공학회지
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    • 제9권5호
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    • pp.103-110
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    • 2009
  • 건설사업계약은 매우 다양한 계약으로 구성되어 있다. 그리고 이는 일의 완성을 필요로 하는 도급계약의 일종이다. 따라서 당사자들은 계약의 이행과정중에 항상 많은 분쟁에 봉착하게 된다. 실제로 발주자의 지시에 의한 설계변경으로 인해 많은 분쟁이 발생하고 있다. 이러한 분쟁을 해결하기 위해서는 계약의 해석이 수반되어야 하지만, 우리나라에서는 종국적으로 분쟁을 해결하게 하는 분쟁해결절차가 중재와 소송에 국한되어 있으므로 계약당사자들이 비효율성으로 인해 이를 꺼리게 되는 실정이다. 따라서 우리나라에서는 계약의 해석을 찾아보기는 쉽지 않은 반면, 미국의 경우 발주자별로 분쟁해결절차를 둠으로써 다양한 계약의 해석유형을 찾아볼 수 있다. 따라서 본 연구에서는 과업의 범위를 초과하는 변경, 수량의 변경, 이행기간의 변경, 이행방법과 태도의 변경, 정부제공물품이나 인도장소의 변경, 시공자의 변경절차 수용, 감액조정에 대한 사항에 대한 해석동향을 분석하여 제시하였다.