• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.426-431
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• 2011

The quality of performance evaluation on engineering consultants that provide design-related technical services is difficult to be measured, and only a handful of papers discussed the quality during the design stage. Although design cost is relatively far less than construction cost for a project, the decisions made in the design phase have a significant impact on the final products of the project, especially for large public construction projects. Therefore, this research focuses on reviewing and then establishing a performance evaluation framework for the consulting firms that execute detailed design and provide technical services for the Taipei Rapid Transit Systems (TRTS). By interviewing experts, this study first established a set of indicators to evaluate these firms' performance. Then, those indicators were incorporated into the four aspects of balanced scorecard (BSC) to establish the architecture of the evaluation mechanism. The weight of each indicator was calculated by analytic hierarchy process (AHP) from a survey conducted among experts. The results showed that the top-three indicators were quantity take-off, functions conformity, and budgeting. The framework of performance evaluation established by this study can be applied to measure service performance during the design stage. It not only facilitates the monitoring of consulting firms, but also helps to reduce unnecessary change orders and disputes during the construction stage.

• 통상정보연구
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• 제17권2호
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• pp.95-120
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• 2015

본 연구는 기존 연구들과 차별화하기 위해 소비자들의 의사결정과정단계에 기반을 둔 AIF모형(Awareness-Interest-Final Decision)을 개발하였다. 본 연구모형은 구매의사결정 내리기까지 소비자의 심리변화와 내면적 의사결정과정이 다단계적으로 이루어지고 있다는데 착안하여 구매의사결정을 내리기까지 어떤 단계를 거치는지 파악하고, 각 구매단계별 영향요인을 순서적으로 분석할 필요가 있다는데 초점을 두고 있다. 즉, 소비자의 의료기관 선택행위를 다단계로 파악하고 단계별 결정요인을 분석하였다. 이러한 관점에서 본 연구는 첫 번째 단계인 인식단계에서는 의료기관의 브랜드 인지도가 중요하며, 둘째, 관심단계에서는 의료기관의 서비스 스케이프와 서비스 품질이 중요하다고 보고 있다. 셋째, 최종결정단계에서는 가격대비 효능측면에서 소비자의 지각가치가 중요하다고 보고 있다. 결과적으로 AIF모형에서 제시한 네 가지 요인(브랜드 인지도, 서비스 스케이프, 서비스품질, 지각가치)을 고객충성도에 영향을 주는 요인으로 보고, 116명의 중국인을 대상으로 실증분석하였다. 공분산구조모형을 통한 실증분석 결과 브랜드인지도와 지각가치가 고객충성도에 유의한 결과가 나타났다.

• 상하수도학회지
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• 제34권6호
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• pp.495-502
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• 2020

The 37 indicators for performance evaluation of public sewage management agencies are divided into four major categories (agency manpower management ability, wastewater treatment plant operation and management, sludge and water reuse, service quality) in the first stage, and the necessity and score acquisition for the detailed indicators by each major category in the second stages. Priority was investigated through the Analytic Hierarchy Process (AHP) analysis technique for ease and relevance of company efforts. Also, based on the results of this analysis, integrated type weighting and relative importance were analyzed. As a result of the analysis, the weight and relative importance of the first stage classification were in the order of wastewater treatment plant operation and maintenance, operation agency manpower management ability, sludge and water reuse, and service quality. As a result of analyzing the weights and priorities of the detailed performance indicators in the second stage, it was found that operator's career years, the percentage of certification holding rate in operators, compliance with the effluent water quality standards, training times for operators, and efforts to manage hazardous chemicals were important. Some of the indicators of operation agency performance evaluation may include indicators in which the performance of the company's efforts is underestimated or overestimated. In order to improve this, it is necessary to give weights in consideration of the necessity of the indicator, the relevance of the company's efforts, and the ease of obtaining scores.

• 융합정보논문지
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• 제10권7호
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• pp.20-32
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• 2020

본 연구는 IoT서비스제공자가 IoT 제품 및 서비스를 제공하는 전반적인 과정에서, IoT서비스주체의 개인 정보를 안전하고 체계적으로 운영할 수 있는 개인정보보호프레임워크를 개발하여 제공하고자 한다. 이를 위해서 문헌조사를 통해 개인정보프레임워크에 관한 구성요소틀을 도출하였으며, 전문가심층면접조사를 통해 개인정보보호 프레임워크를 IoT서비스제공과정과 IoT개인정보처리과정으로 각 3개 단계 3개 분야 2개 지표로 선정했다. 이렇게 선정한 개인정보보호프레임워크의 구성요소간 중요도를 AHP기법을 이용한 관련분야 전문가들을 대상으로 전자메일조사를 실시했다. 그 결과, IoT서비스제공과정에서는 IoT제품 및 서비스의 설계·개발단계(0.5413)가 가장 중요하며, IoT개인정보처리과정에서는 개인정보의 수집·보유단계(0.5098)에서의 개인정보보호가 가장 중요하다. 따라서, 본 연구를 바탕으로 IoT서비스가 확산되는 가운데, 보안위협 및 개인정보 침해사고를 예방하여 안전한 개인정보보호 프레임워크가 구현되리라 본다.

• 한국IT서비스학회지
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• 제14권1호
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• pp.251-262
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• 2015

This study checks the conceptual definition of domestic book curation which is still in the beginning stage, the necessity of developing service and business, domestic and overseas case of relevant service. Further, the problem of book recommendation service and the difficulty anticipated in the embodiment of service are investigated together and the business model as new IT service is suggested to supplement them. Specifically, the collection of book information and customer information (interest and purchase pattern) and the procedure of mining the collected information and the process of embodying visualization was presented in the sector of service in the first place. Then, the technical transfer of developed solution and the construction cost and the method to impose commission over contents sales are presented in the sector of business. Diverse social and economic effects are expected to realize by developing and utilizing such services, namely, promoting the distribution of excellent book which were kept in dead storage so far due to lack of marketing support, recommendation readers the proper books which are convenient and necessary.

• 대한수학교육학회지:수학교육학연구
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• 제16권4호
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• pp.345-366
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• 2006

본 연구에서는 3차원 공간도형의 학습에 유용한 동적 기하 소프트웨어인 Cabri3D 프로그램을 논의의 대상으로 하여 이를 공학적도구의 교육적 활용이라는 관점에서 수학 문제해결지도에 바람직하게 사용하는 방안에 대하여 살펴보았다. 예비수학교사들을 대상으로 학교수학에의 Cabri3D프로그램 활용에 관한 탐구 수업을 진행한 후, 중등수학의 지도에서 문제해결력 신장을 위해 이 프로그램이 효과적으로 활용될 수 있는 구체적인 사례들을 수집하였다. 폴리아가 제시하는 문제해결의 각 단계에 Cabri3D가 보조도구로서 유용한 역할을 할 수 있는 문제 사례와 그 활용방법을 예시하면서 현장의 수학교사들이 공학적 도구를 수학교육에 활용하는 방법에 대한 바람직한 관점을 갖게 하는데 도움을 주고자 하였다.

• 한국과학교육학회지
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• 제33권5호
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• pp.963-980
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• 2013

본 연구의 목적은 예비교사들의 집단지성을 활용한 글쓰기활동을 통해 과학지식 형성과정을 탐색하는 것이다. 이를 위하여 과학논리논술 전공수업을 수강하는 29명의 대학생들을 대상으로 적정기술이라는 과학주제를 제시하여 이에 대한 지식의 형성과정을 탐색하였다. 이 활동은 학생들의 자유로운 참여와 쌍방향 커뮤니케이션을 위해 온라인상에서 진행되었으며, 모든 학생들이 충분히 자신의 의견을 표현하고, 다른 학생들의 정보를 판단할 수 있도록 한 달이라는 기간 동안 실시되었다. 참여방식은 한 학생이 관련 정보를 제시하면 다음 학생은 기존정보를 읽고 자신이 원하는 정보를 조합 및 수정하여 제시하는 것으로 실시되었으며 참여횟수는 제한하지 않았다. 또한 질문지를 제시하여 참여자가 해당 글을 수정하거나 정보를 추가한 이유를 기술하도록 하였다. 연구결과 학생들은 크게 4단계의 과정을 통해 집단적 과학지식을 형성해 나가는 것으로 나타났다. 첫 번째 단계는 정보가 팽창하는 단계이며, 두 번째 단계는 가치정보가 축적되기 시작하는 단계이다. 세 번째 단계는 논리 비판적 사고단계이며, 마지막으로 퇴고단계를 거쳐 예비교사들이 개인의 지성을 더해 과학지식을 형성해 나갔다. 본 연구의 결과를 통해 집단에 의해서 구성되는 지식은 어떠한 과정을 통해 형성되어 가는지 확인할 수 있었으며, 그 과정 안에서 일어나는 다양한 참여형태 및 사고활동을 탐색할 수 있었다. 이러한 연구결과를 토대로, 향후 집단지성을 활용한 다양한 수업개발을 통해 학생들의 논리력과 비판적 사고력을 신장할 수 있을 것이라 기대된다.

• 한국컴퓨터정보학회논문지
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• 제26권12호
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• pp.309-321
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• 2021

본 연구는 기술기반 셀프서비스로 알려진 키오스크를 위한 선택 요인들을 기존 연구를 바탕으로 도출하고, 각 평가 요소에 대한 가중치를 산출하기 위한 AHP 분석모형을 제안하였다. 키오스크 선택요인들을 평가하기 위해서 카페와 패스트푸드점에서 키오스크를 이용한 경험이 있는 소비자를 대상으로 수집된 자료를 분석에 활용하였다. 본 연구의 결과 키오스크의 1단계 선택요인들인 안전성, 디자인, 편리성, 정보성, 응대성 중에서 편리성이 두 업종 모두에서 가장 중요한 요인으로 나타났다. 1단계 요인과 2단계 요인의 가중치를 종합화한 결과에서는 간단한 절차가 가장 중요한 요인으로 나타났다. 또한 카페와 패스트푸드점 키오스크 선택요인의 종합화된 가중치 값을 비교해 본 결과, 간단한 절차, 영양 정보, 빠른 메뉴 제공에서 각각 중요도를 다르게 판단하는 것으로 나타났다.

• 지역사회간호학회지
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• 제14권1호
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• pp.75-82
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• 2003

The purpose of this study was to develop an information system for home care service based on RAI(Resident Assessment Instrument). The standardization of service providing process was conducted using the steps of need assessment, triggers, application of CAPs, and care plan. The structure of MDsoft-HC was composed by MDS-CAPS system and system management system. A database on home care clients was accumulated by putting data, respectively, in general information, MDS-item, and MDS-result. Based on this data, the list of CAPs for the client was selected and monthly and annual statistics were calculated by problem result counts. It was suggested that standardization of a care plan would be integrated and short form of need assessment would be developed in the next stage.

• Asia pacific journal of information systems
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• 제23권2호
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• pp.21-39
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• 2013

As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.