• 제목/요약/키워드: Service Process Stage

검색결과 294건 처리시간 0.03초

편중 가능한 사장교 가설용 데릭 크레인을 이용한 합성형 복합 사장교 시공 단계 해석 (Construction Stage Analysis of Hybrid Composite Cable-Stayed Girder Bridge Using Eccentrically Loaded Derrick Crane)

  • 박태균;김문겸;원종화
    • 대한토목학회논문집
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    • 제30권3A호
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    • pp.277-286
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    • 2010
  • 케이블을 이용하여 장경간을 필요로 하는 교량의 시공은 일반적으로 불완전 한 구조계인 교량의 선단에 데릭 혹은 무한궤도 크레인을 설치하여 수상 및 육상으로 이송되는 교량 상판을 리프팅하여 시공하게 된다. 이와 같은 경우 일차적으로 과도한 크레인의 자중으로 인하여 불완전한 구조계에 결함을 발생시킬 수 있으며, 또한 하부 수송으로 인한 추가 비용 및 공기를 소요하게 된다. 본 연구에서는 이러한 기존 시공방법을 개선하고자 개발된 교량 일 측에 편중 가능하고, 가동 붐을 설치하여 후방 이송 자재를 시공 지점으로 운반, 가설이 가능한 데릭 크레인의 시공 단계를 정의하여 수치해석을 수행하였다. 데릭 크레인의 하중 재하 점을 고정부 4점으로 단순화하였으며, 가동 붐의 수직/수평 회전 범위를 고려하여 반력을 산정하였다. 또한 크레인의 '휴지' 및 '작업 중'의 단계로 나누어 가동 붐 및 강형, PC Slab에 의하여 발생하는 휨 모멘트를 시공단계에 반영하였다. 본 연구에 고려된 데릭 크레인은 접속교를 통한 육상 작업으로 시공 기간 및 비용을 줄일 수 있으며, 크레인 자체의 작은 중량으로 시공 중 재하 하중 감소를 꾀할 수 있다.

점포 선택 이론을 이용한 우리나라 일반 소비자의 수산물 구매 시 대형소매점 선택 요인에 대한 분석 (Analysis on the Choice of the Store to Buy Seafood by the General Consumers in Korea Using the Consumers' Store Choice Behavior Theory)

  • 장홍석
    • 수산경영론집
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    • 제40권1호
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    • pp.113-132
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    • 2009
  • The purpose of this study is to derive the factors for the general consumers to choose the store to buy seafood. Survey on 414 general consumers by questionnaires was conducted to find out the factors for them to choose the stores in the traditional market and large supermarket, and through the analysis on the results the factors for general consumers to choose large supermarkets were derived when they buy seafood and at the same time the degree of its importance was analyzed. The results of the survey showed that the general consumers chose large supermarkets to buy seafood despite the fact that they recognized the seafood prices are lower in the traditional markets than in the large supermarkets. Particularly, the results of analyzing the sixteen criteria for choosing the store in which to buy seafood were grouped into four: the 'assortment of goods and high quality', 'service', 'price and promotion' and 'convenient accessibility.' The results of examining the order of priority based on the four factors showed that the 'assortment of diverse seafood and high quality' was found to be given the first priority, followed by 'convenient accessibility' and 'prices and promotion factors', with 'service' being statistically insignificant. Based on these results, Monroe (1975)'s consumers' store choice process is summarized as follows. Before buying seafood, the consumers who use large supermarkets have the desire for buying seafood and then judge the properties of the store which they will use. In this process, consumers were satisfying their needs in large supermarkets in the criteria of 'assortment of diverse seafood and high quality', convenient accessibility', and 'prices and promotion factors' which were found to be statistically significant in this research. Accordingly, the general consumers choose to buy seafood in large supermarkets rather than in the traditional markets. The general consumers were more satisfied with using large supermarkets than using traditional markets, so after they have initially bought seafood in the large supermarkets, they habitually buy seafood in the large supermarkets without going through Monroe (1975)'s 'eight stage process for the store choice.' When such habitual store choice behavior continues for a long time, it results in becoming structural.

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키오스크 기반 웹 민원처리시스템 구축을 위한 아키텍쳐 모델링 (Architecture Modeling for Kiosk-based Public Services through Web)

  • 안임상;정기원
    • 한국전자거래학회지
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    • 제9권1호
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    • pp.285-301
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    • 2004
  • 현재 지원되고 있는 클라이언트/서버 방식의 민원 서비스의 한계를 극복하여 인터넷으로 민원 서비스를 하기 위해서는 행정 내부망과 인터넷 망의 연계에 따른 보안문제와 공인 인증과 정부 인증 등을 통한 본인 확인 및 스마트 카드를 통한 전자지불 및 현금 등을 통한 지불 기능이 지원 되어야 한다. 특히 이를 키오스크를 통하여 지원하기 위해서는, 인터넷을 통한 민원서비스를 위한 키오스크는 관청 외부 설치를 전제로 하기 때문에, 보안이 보다 중요한 문제로 등장한다. 이러한 제반 문제점을 해결할 수 있는 민원 서비스시스템을 설계함에 있어 실질적인 민원 처리를 담당하는 민원처리 시스템인 시군구 종합행정정보시스템의 프론트 서버로서의 중계서버와 키오스크 제어를 담당하는 웹서버를 두어 중계서버와 웹서버를 연계하고 웹서버와 중계서버 사이에 인증프로세스를 거치게 함으로 민원처리 시스템과 키오스크를 직접 연계함으로 발생되는 보안 문제를 해결할 수 있다. 민원 서비스를 위한 인증 및 전자지불의 기능 지원을 위하여 본인 확인은 지문인식을, 전자지불은 지불 게이트웨이를 전제로 설계한다. 이를 설계함에 있어서 개발의 초기 단계에서 위험을 줄이고 재작업에 따른 비용을 절감할 수 있을 뿐만 아니라 높은 품질의 시스템을 효과적으로 개발할 수 있는 키오스크 기반 웹 민원서비스 시스템을 아키텍쳐 수준에서 그 모델을 제시한다.

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서비스품질지수를 고려한 품질기능전개를 통한 철도 서비스 품질 개선에 관한 연구 (A Study on Railway Services Improvement Using Quality Function Development Incorporating SERVPERF)

  • 고결;박경수;김재희
    • 품질경영학회지
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    • 제44권2호
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    • pp.451-466
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    • 2016
  • Purpose: This study was to identify customers' demands in railway services system and then to seek the way to satisfy the customer expectations. Methods: We suggest a Quality Function Deployment(QFD)-based approach comprised of three stages. In first stage, SERVPERF survey was carried out to assess current positions of customer expectations in the market. Then, factor analysis was incorporated into SERVPERF to classify customer expectations for the house of quality. In the second stage, the analytic network process was used to prioritize the importance of the customer attributes. Finally, QFD was performed utilizing customer attributes and their weights. Results: The QFD identified the most important customer expectations as: accident prevention, swift reaction to accident, on-time arrivals and departures of the train. It also shows that driving capability, equipment for safety, and training for disaster are the most critical technical requirements. Conclusion: The results are useful for identifying the customers' demands in railway services systems, and they can contribute to the service quality and customer satisfaction.

Citizen Awareness of the Smart City: A Study of Khon Kaen, Thailand

  • KAMNUANSILPA, Peerasit;LAOCHANKHAM, Sirisak;CRUMPTON, Charles David;DRAPER, John
    • The Journal of Asian Finance, Economics and Business
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    • 제7권7호
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    • pp.497-508
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    • 2020
  • Using primary data collected through semi-structured interviews conducted during February 2019, this article examines citizen's awareness and knowledge of Khon Kaen Smart City (KKSC) among the residents of five contiguous municipalities within Khon Kaen Province, Thailand. A self-weighted sample of 420 respondents was selected through a two-stage, 30-cluster sampling process. In the first stage, a sample of 30 artificial clusters of 100 households each was selected. In the second, 14 households were randomly selected from each of these clusters. The head of household or, if unavailable, a resident aged 18 or over was interviewed. The study applies the "citizens as democratic participants" dimension of Simonofski et al.'s (2019) evaluative framework. Results found that, because of ineffective citizen engagement, the levels of awareness and knowledge about KKSC were low. However, multiple logistic regression found that, despite the low levels of awareness and knowledge, education and income could establish an independent effect on awareness of KKSC. Those who completed post-secondary school were more aware of KKSC than those who finished only secondary or primary education. Similarly, the analysis of data clearly indicated that educational attainment, solely and independently from all other socio-economic and demographic variables, could explain the positive effect of education on knowledge about KKSC.

패러다임 전환에 의한 기업 측면의 IoT 경영 프로세스 구축방안 연구 (A Study on the establishment of IoT management process in terms of business according to Paradigm Shift)

  • 정민의;유성진
    • 지능정보연구
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    • 제21권2호
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    • pp.151-171
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    • 2015
  • 본 연구는 최근 가장 큰 이슈로 떠오르는 "사물인터넷(IoT: Internet of Things)"의 개념과 국내 외 IoT 시장에 대한 현황을 고찰하였으며, IoT 시대의 도래로 인해 유발되는 패러다임 전환 발생에 따른 기업측면의 적절한 대응방안에 대한 해결책을 도출하였다. 따라서 본 연구는 티핑포인트(Tipping point)에 있는 IoT 경쟁 시대에 적절하게 대응하기 위한 기업의 경영전략을 '패러다임 전환(paradigm shift)'이라는 시각을 통해 대응 방안을 제시하였다. 특히, 과거의 경영 패러다임과 IoT 시대의 경영 패러다임을 비교 분석하여 i)지식 및 학습 주도 경영, ii)기술 및 혁신 중심 경영, iii)수요 창출 경영, iv)글로벌 협업 경영으로 새롭게 패러다임 전환(Paradigm Shift)이 발생할 것으로 예측 및 제안하였고, 이러한 패러다임의 전환에 대응하기 위한 기업측면의 경영전략 프로세스 모델을 구축하기 위해 Gartner가 제시한 'RTE Cyclone model'을 활용하였다. '실시간 기업(RTE)' 이라는 개념은 급변하는 IoT 시대에 기업측면의 경영 전략 프로세스로 활용가치가 있다고 판단되며, 본 연구에서 적절히 응용하여 'IoT-RTE Cyclone model'을 제안하였다. 특히, 제안한 모델은 기업의 민첩성을 강조하고 IT 및 IoT 기술을 통한 실시간 모니터링, 분석, 실행을 기본으로 하며, 기업의 경영 프로세스 각 부문을 통합시켜 기업의 전반적인 서비스를 지원하기 때문에 빠르게 변화하는 IoT 시대에서 영위하는 기업측면에서의 효과적인 대응전략으로 활용할 수 있다.

소규모 기독교 대학의 서비스러닝 질적사례 연구: 서비스러닝 효과와 학습정서를 중심으로 (A Qualitative Case Study of Service Learning in Small Christian Universities : Focusing on service learning effect and learning emotion)

  • 김현우;이정미
    • 기독교교육논총
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    • 제71권
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    • pp.61-96
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    • 2022
  • 본 연구는 지방의 소규모 기독교 대학에서 기독교 교육이념의 구현을 위하여 개설된 서비스러닝 운영 과정에서 나타난 서비스러닝의 교육적 효과와 학습정서의 변화 분석을 통해 보다 효과적으로 서비스러닝 운영하기 위한 방안을 탐색하고자 하였다. J대학교의 2022학년도 1학기 서비스러닝에 참여한 수강생의 성찰일지를 중심으로 NVivo11을 활용하여 분석하였다. 연구결과, 서비스러닝을 통해 개인 측면에서 개인역량의 성장, 자기성찰과 변화의지, 자아존중감 및 자기효능감, 사회 및 시민 측면에서는 사회적 책임감의 제고, 지역사회(공동체) 공감 및 참여의식 향상, 타인에 대한 이해의 폭 증가 등의 교육적 효과가 도출되었다. 또 서비스러닝 과정에서 나타난 학습정서로는, 감사, 도전과제 인식, 자부심, 자신감, 책임감 등의 긍정적 정서와 걱정(어려움), 속상함, 아쉬움, 어색함 등의 부정적 정서가 있었다. 서비스러닝 과정에서 나타난 학습정서를 기초로 교육적 효과를 높이기 위한 방안으로, 서비스러닝 운영시 방문기관에서의 봉사기간을 6주 이상으로 늘리고 계획단계에서 긴밀한 상호작용과 교육적 환경에 대한 세밀한 분석에 기초하여 계획을 수립하고 운영할 것을 제안한다. 또 기관방문 이전에 강의실에서 시연과 모의발표 등을 통해 담당교수 및 동료들의 피드백 받는 기회를 갖고, 최종적으로 서비스러닝의 결과발표 이후에 기관 재방문의 기회를 갖는다면 보다 질적인 서비스러닝 교육이 운영될 수 있을 것이다. 본 연구의 결과를 기초로 실제적이고 정교한 교육과정의 설계와 운영으로 학습자들에게 보다 가치 있고 유의미한 서비스러닝 교육의 기회가 제공되기를 기대해본다.

서비스혁신 연구 동향: 국내 및 해외 주요 학술지를 중심으로 (A Review of Service Innovation Research: A Comparison of Domestic and International Research Papers)

  • 유현선
    • Asia pacific journal of information systems
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    • 제24권4호
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    • pp.577-610
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    • 2014
  • Although service innovation is not a new concept, innovation research in general tends to focus on technological innovation by manufacturing firms. With this view, innovation studies focus on product(e.g., goods) and process(e.g., product systems) innovation, ignoring service innovation and its inherent opportunities. Since major economy has been transformed to service economy, service innovation is considered a new effective way to sustain and gain a competitive advantage. Service innovation is no longer regarded merely as a side activity to product innovation; it has become a main research topic in its own right, accompanied by an increasing focus on services. While the number of service innovation studies has increased dramatically in the past 30 years in international research, few studies have been performed in domestic studies because domestic service innovation research began from the middle of 2000. In addition, there are no comprehensive literature reviews describing the evolution of service innovation research in both international and domestic studies because of the heterogeneities of service industry and multidiscipline characteristics of service innovation studies. To bridge this research gap, the purpose of this paper is to perform an extensive literature review and synthesis to enable a critical review of extant research on service innovation and trace its evolution, which will establish a foundation for further studies. By reviewing 169 articles (136 international papers; 33 domestic papers) published between 2000 and 2014 (in past 15 years), primarily in leading service, innovation and management information systems journals, this study analyzes the progression of service innovation research according to the four aspects such as number of studies, topics, methodologies and target industries. Overall, the view of service innovation has evolved, from a complement of traditional product innovation to a multidimensional, all-encompassing concept that entails several functions, both within and outside the firms. The results showed that domestic research still stays at the formation phase of service innovation studies although international research is in the maturity or multidimensional phase. We found increasing recent activities pertaining to service innovation, resulting from the increasing interest in services innovation across various industries and the links of new topics to the service innovation concept in both international and domestic studies. However, the main focus of service innovation research showed a different propensity between international and domestic studies: the former mainly focuses on a much more diversified pattern, emphasizing the linkages between service innovation and business strategy while the latter mainly focuses on the service innovation process(system) and service design. In addition, there are many case studies in domestic studies while many empirical studies in international studies. Domestic studies should increases the understanding of the interplay between service innovation and product innovation within manufacturing firms. Furthermore, rather than focusing on intrinsic distinctions between service innovation and product innovation, researchers should strive to develop and conceptualize service innovation in domestics studies. The present research also provides useful implications for practitioners. First, this study contributes to expand the current understanding of service innovation research by performing an extensive literature review. Second, tracing and comparing the progression and trends of service innovation research between international and domestic studies, this study showed the similarities and differences between them, which provide practical guidance on future research directions and research agenda. Third, this study performed literature review establishing the analysis system in the initial stage and using them to analyze articles, which is leading to explain the research review of service innovation more systematically and objectively. Finally, this study suggests the domestic researchers their future interests and topics of service innovation research.

베벨기어의 강도평가 시스템에 관한 연구 (Rating Systems for Power Transmission Bevel Gears)

  • 정태형;지중조;변준형
    • 한국정밀공학회:학술대회논문집
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    • 한국정밀공학회 1993년도 추계학술대회 논문집
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    • pp.632-637
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    • 1993
  • Rating systems of bevel gears(straight, spiral, and zerol bevel gears) which are commonly used as power transmission devices for non-parallel axes are developed on the personal computer, which analyze and/or evaluate the gear design and the service performance at the point of view of strength and durability. The typical considerations of the ratings are the bending strength the surface durability, and the scoring resistance. The ratings are carried out using the reliable standards of AGMA & Gleason Works. Therefore, the system is built so that the variables or factors considered differently in those standards and the strength, durability, and scoring partially in Gleason are appraised separatedly by each method, and a series of the estimation processes is integrated into the system so as to compare each result. The developed rating system can be used in the initial stage of gear design process, and also a better design can be performed by the evaluation of the initial design at the view point of gear strength and durability. Additionally, it is useful for the trouble-shooting of bevel gear systems and to the purpose of introducing the methods for maintaining design strength in service with appraising the gear strength after design or with appraising the influencing factors, as a whole. Therefore, this rating systems can help the aim of design automation of bevel gears.

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건설사업관리자(CMr) 측면에서 건설기술용역 평가의 CSFs 추출 및 AHP 중요도 분석 (CSFs Extraction and AHP Importance Analysis for Construction Technology Services Evaluation in terms of Construction Manager)

  • 양진국;홍성욱
    • 대한건축학회논문집:구조계
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    • 제36권3호
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    • pp.129-134
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    • 2020
  • The current evaluation time period for the construction management service is the project completion or after project completion. Therefore, the construction manager has the following problems. First, it is difficult to prepare the evaluation due to the new field movement of the existing participating engineer. Next, the CM work is complex as well as extensive. Therefore, the critical success factors of the construction technology services evaluation are required as a systematic performance standard of CM work. In this study, we extracted the critical success factors that can systematically prepare the evaluation from the early stage of the project through in - depth interviews with experts. And, this study was analyze the priority of each factor by using AHP technique. As a result, the most important factors were related to the systemization of the preparation process, the construction manager work capabilities and practical construction management. And the priorities of all factors were analyzed high in the factors suggested by the owner groups. The results of this analysis are expected to provide the standards that construction management service performer carry out structured management of construction management throughout the project.