• 한국전자거래학회지
• /
• 제12권2호
• /
• pp.75-93
• /
• 2007

최근 서비스지향 아키텍처(SOA, Service-Oriented Architecture)가 IT 인프라의 복잡성 및 유지비용을 최소화하고, 기업의 생산성과 유연성을 극대화 할 수 있는 새로운 IT전략으로 대두되고 있다. SOA는 느슨한 연결(Loosely coupling)을 통해 융통성을 증가시키고, 서비스 공급자, 서비스 요청자, 서비스 저장소라는 세 요소가 유기적으로 연계되어 있는 특징을 갖는다. 이는 SOA를 구현하는데 있어 기존의 개발 방법론의 적용을 어렵게 한다. 본 논문에서는 서비스 공급자와 서비스 요청자의 관점을 반영하여, SOA를 위한 서비스 지향 개발 프로세스를 제안한다. 6개의 단계를 가진 전체 프로세스는 개발 계획 수립 활동을 통해 목적에 따라 프로세스 유형을 선택할 수 있다.

• 한국정보통신학회:학술대회논문집
• /
• 한국정보통신학회 2014년도 춘계학술대회
• /
• pp.238-240
• /
• 2014

클라우드 컴퓨팅은 소프트웨어를 서비스로서 사용할 수 있도록 하는 SaaS 프레임워크를 포함한다. 기존의 서비스가 있음에도 테넌트와 용도의 차이에 따라 서비스 제공자가 서비스를 다시 구축한다면 비용이나 관리적 측면에서 많은 자원을 요구하게 된다. 이에 우리는 기존 소프트웨어를 재사용 할 수 있도록 프로세스 알제브라를 이용하여 분석하는 기법을 제안한다. process algebra는 소프트웨어의 구조를 분석하고, 이를 비즈니스 프로세스나 다른 언어로 표현할 수 있으며, 재사용할 수 있는지 검증할 수 있다. process algebra 중 CCS(Calculus of Communicating Systems)는 비즈니스 프로세스나 XML로 변환하기 유용하므로, 이를 이용하여 프로세스를 구조화하고, 구조화된 명세를 비교 및 관리를 위한 메타 저장소를 제안한다.

• 품질경영학회지
• /
• 제37권4호
• /
• pp.43-51
• /
• 2009

This study was designed to analyze the relationship of process quality, result quality and management performance in Korean insurance industry. For this study the linkage scheme of service quality concept is used on PZB model and BSC(Balances Score Card) system. In the linkage model, the 5 service qualitry factors used in PZB model are used as the result quality variables, and internal process factor, learning/growth factor in BSC are used the process quality variables affecting the result quality variables. And also customer satisfation factor and financial performance index are used as the management performance variables. In the ivsurance industry, the process quality variables were verified to meaningfully affect the result quality variables, and the result service quality variables were verified to affect the management performance indices. As the result, the process quality and the service quality must be emhanced for the competitiveness of Korean insurance industry.

• Journal of Information Technology Applications and Management
• /
• 제19권4호
• /
• pp.227-242
• /
• 2012

It is a daunting task to theorize the process effectiveness of IT convergence based service model. Despite the criticalness of investigating process enhancement impact of IT-convergence based service model, the theoretical research in this field is relatively scarce, possibly due to the too wide and comprehensiveness of research scope. In this vein, we conducted exploratory study to understand the contributional impact of IT convergence based service model on resolving service process limitations. We first identified five IT convergence based service models in the area of typical service industry, which include entertainment, learning, location based services, tourism, and healthcare. Our research model classified value creation factors of the IT convergence model in twofold. The one is defined as basic value creation factor of the IT convergence, which is treated as the second-order factor that consists of two first-order factors of mobile functionality and Internet with digital contents merging functionality. The other is defined as service process limitations resolving factor which are comprised with the two first-order factors of simultaneousity and perishability. Both the second-order factors are modeled, each respectively, with the two first-order factors in formative manner. Using PLS, empirical validation is executed to analyze each value creating factor's contribution impact on the relative advantage, as well as the mediating effect of basic value creation factor on resolving service process limitations. On the basis of the insights revealed from this paper, further theory building research could be elaborated in the area of IT convergence applications for service industry.

• 한국전자거래학회지
• /
• 제12권3호
• /
• pp.151-175
• /
• 2007

지금까지 시맨틱 웹 서비스 발견은 WSMO나 OWL-S의 프로파일을 이용하여 수행되어 왔다. 그러나 이 연구들은 서비스의 이름과 input/output만을 이용하여 검색함으로써, 배송 후 지불을 하는 도서 판매 서비스를 찾아라.' 와 같이 서비스의 내부 정보에 대한 질의를 수행할 수 없다. 본 논문에서는 이러한 문제를 해결하기 위해 TM-S 온톨로지와 TMS-QL을 제시한다. TM-S 온톨로지는 프로세스 정보를 이용하여 서비스의 행동을 기술하며, 3가지 하위 온톨로지인 프로세스 시그니처 온톨로지, 프로세스 구조 온톨로지, 프로세스개념 온톨로지로 구성되어 있다. TMS-QL은 사용자가 TM-S 온톨로지에 대해 질의 요구를 기술할 수 있는 언어를 제공한다.

• 한국실내디자인학회논문집
• /
• 제17권6호
• /
• pp.63-70
• /
• 2008

The service sector is growing and service is complicated with various customer needs in the competitive markets. Bill Hollins urges that services must be designed. I believe that service experiences must be designed with servicescape as an environment surrounding services. Servicescape is the physical and social environments of service. Service experiences do not depend only on the aesthetic impression of physical servicescape. One of the main characteristics of services is that the most value of services are accomplished from interaction between customer and service encounters. The design of physical servicescape affects the interaction between customer and service encounters and the behavior of both customer and service suppliers' including social factors such as display emotions and the interpersonal distance between customers. Servicescape design should control tangible and intangible area of service events. In addition servicescape design creates customer's good experiences in the servicescape. This research proposes the possibilities and proper design process of servicescape design. Servicescape Design should control the activities including interrelations of participants, efficient service delivery process, and the united images of services for creating the satisfied service experience values.

• 한국산업정보학회논문지
• /
• 제13권5호
• /
• pp.87-97
• /
• 2008

서비스 경쟁력의 중요성은 나날이 증대하고 있다. 국내 기업들은 서비스 경쟁력의 중요성을 인식하고 있지만, 그 대응은 미흡한 수준이다. 서비스는 생산과 소비가 동시에 발생하는 특징을 가지고 있어 그 자체가 프로세스라 할 수 있다. 본 연구에서는 서비스 경쟁력 향상을 위한 방안으로 프로세스 혁신을 활용한다. 서비스 프로세스 혁신을 상품의 특성(유형과 무형)과 혁신 대상(신 프로세스 설계와 기존 프로세스 개선)에 따라 4가지 타입으로 구분하며, 각 타입별로 다양한 사례를 제시하고 이를 토대로 구체적인 경쟁력 향상 방안을 제안한다.

• International Journal of Computer Science & Network Security
• /
• 제23권8호
• /
• pp.199-203
• /
• 2023

Influential trend that widely reflected the software engineering industry is service oriented architecture. Vendors are migrating towards cloud environment to benefit their organization. Companies usually offer products and services with a goal to solve problems at customer end. Because customers are more interested in solution of their problem rather than focusing on products or services. In software industry the approach in which customers' problems are solved by providing services is known as software as a service. However, software development life cycle encounters enormous changes when migrating software from product model to service model. Enough research has been done on the overall development process but a limited work has been done on the factors that influence requirements elicitation process. This paper focuses on those changes that influence requirement elicitation process and proposes a systematic methodology for transformation of software from product to service model in a successful manner. The paper then elaborates the benefits that inherently come along with elicitation process in cloud environment. The paper also describes the problems during transformation. The paper concludes that requirement engineering process turn out to be more profitable after transformation of traditional software from product to service model.

• 한국IT서비스학회지
• /
• 제6권3호
• /
• pp.87-110
• /
• 2007

Recently, researches on IT Service Management (ITSM) for improving information system operation service and information system outsourcing cost estimation model are proliferating. This study suggests a new cost model of IT operation service and optimizing method based upon the characteristics of operation service as a long-term and continuous business service for both user's and service provider's point of view. This study explains the cost optimization model of IT operation service by improving service request management process, such as adequate reception and control, proper valuation, process management using project management methodology, effective organization and time management of service personnel. Especially in this study, service ability improvement effect and fixed operation cost reduction effect are defined to prove the proposed new cost model.

• 한국IT서비스학회지
• /
• 제10권1호
• /
• pp.47-64
• /
• 2011

In the IT(Information Technology) service, which supply the solutions related to business management and IT, network construction and application trends, the related service business are increasing according to the enlargement of project scope and the diversity of project types as the need of service customers. In this paper, I propose the significant effect factors on the network management of IT service firms. The key findings are from the analysis result about 94 IT service firms as follows. For implementation the high performance of network management in the IT service firms, the strategic elements in the process of network construction are more conceived highly than the basic element in them. Also the perspective of project objectives are considered than the nominal perspectives in the partner selection process. The competency of partner firms', the cooperation process between the partner firms', network relation operation management and network relation structure management are the significant effect factors of network management.