• 유통과학연구
• /
• 제14권3호
• /
• pp.73-83
• /
• 2016

Purpose - The parcel delivery service(courier) industry all over the world has been expanding its market so far, but its growth has been declining in recent years. In this situation, most parcel delivery companies are having trouble with managing themselves because of the pressure from the customer to increase service level and decrease the rate. The purpose of this study is to provide ways to improve competitive advantages of the parcel delivery service industry by evaluating the multi-period operating efficiency of Korea, Japan and global service providers. Research design, data, and methodology - The data for the period of 2011 to 2014 were collected from the annual reports published by parcel delivery companies. In this study, we analyze the marketability (revenue), profitability (operating profits), and management conditions (net profits) of parcel service companies by combining information on human resources (number of employees) and material resources (total assets and equity). Therefore, the number of employees, total assets, and equity are selected as input variables, and revenue, operating profits, and net profits as the output variables. In this study, DEA (Data Envelopment Analysis) is used to measure the comparative efficiency and MPI (Malmquist Productivity Index) is used to analyze the trend of change of the efficiency for a multi-year period. Results - The operational efficiency scores of medium-sized parcel delivery companies in Korea are higher than other larger competitors such as Korean, Japan and Global larger companies. As of 2014, Logen(1.878) was found to be the most efficient parcel delivery enterprise, followed by KGB (1.224), and Kyoungdong(1.002). Otherwise, Hanjin(0.235), CJ(0.262), Hyundai Logistics(0.657), DHL(0.611), UPS(0.766), FedEx(0.498), TNT(0.350), Yamato(0.762) and Sagawa(0.520), larger sized companies, were done inefficiently. The productivity of parcel delivery companies is influenced by endogenous factors as well as exogenous ones such as changes in business environment and technological advances. Conclusions - Korean medium-sized companies have relatively high efficiency scores in operation. That is why they still survive the competitive market in Korea where market restructuring on the industry has been expected to be conducted for many years. The reason why medium-sized couriers had higher efficient scores than larger couriers is that most of couriers spend more operating expenses versus unit price of delivery which is the amount of money that is needed in order to send a package by parcel service. So the delivery unit price must be taken into account by all the expenses associated with the cost of fuel, labor and maintenance expenses for facilities, etc. therefore, the unit price must be increased to strengthen business competitive power. In order for the industry to have more competitive advantage, the companies need to make profits by increasing demand volume and raising the delivery rate to provide high-quality delivery service to customers. And both endogenous and exogenous change must take precedence in order to strengthen their competitiveness.

• Communications for Statistical Applications and Methods
• /
• 제7권2호
• /
• pp.489-497
• /
• 2000

The M/M/1 queue with impatient customers is studied. Impatient customers wait for service only for limited time K/0 and leave the system if their services do not start during that time. Notice that in the analysis of virtual waiting time, the impatient customer can be considered as the customer who enters the system only when his/her waiting time does not exceed K. In this paper, we apply martingale methods to the virtual waiting time and obtain the expected period from origin to the point where the virtual waiting time crosses over K or reaches 0, and the variance of this period. With this results, we obtain the expected busy period of the queue, the distribution, expectation and variance of the number of times the virtual waiting time exceeding level K during a busy period, and the probability of there being no impatient customers in a busy period.

• 품질경영학회지
• /
• 제39권2호
• /
• pp.217-233
• /
• 2011

This paper introduces service failure management on internet shopping environment. The purpose of this study is to find and improve service failure modes at the time of customer's complaint thereby reducing that. To achieve this purpose, this study combines the Service Blueprint which describes the online shopping process and FMEA which finds each encounter of service failures and proposes how to recover them. First of all this study generates internet shopping process using Service Blueprint then matches customer's purchase decision making process and company's service provide process. After this process customer complaint types in real purchasing process are fell in according to their occurrence and more frequently occurred complaint is more risky. Finally 6 Risk Priority Numbers(unfair exchange/return policies, slow response/poor customer service support, purchase arrived later than promised/deliverly service dissatisfaction, dissatisfaction short period to take back/exchange/cancels order, A/S or handle defective item) are extracted and suggest their improvement.

• 4차산업연구
• /
• 제1권2호
• /
• pp.21-32
• /
• 2021

Purpose - International diversification, a critical issue in research and practice, undoubtedly represents a growth strategy with great potential impact on firm performance. Although the literature has widely examined the relationship between international diversification and firm performance in international business and strategic management research, it remains unconfirmed. This study, therefore, aims to clarify the relationship as it relates to information service firms. Research design, data and methodology - To examine the international diversification-performance relationship, this study uses a sample of major Korean service firms spread over four industries spanning a period of five years between 2005 and 2009. In this study. generalized least square was used to analyze the relationship between international diversification and performance of service firms. Result - The result showed the U-shaped curvilinear form between international diversification and performance in service firms. Especially, IT service firms may differ from other service firms that the negative effect of internationality may have weaker than other types of service firm. Conclusion - Based on the empirical results, the U-shape relationship between international diversification and performance is confirmed in Korea service firms. Furthermore, information service firm may reduce the initial internationalization cost by transferring codified and digitized information using information and communication technology, so that gain benefit from early international expansion.

• 한국정보시스템학회지:정보시스템연구
• /
• 제14권1호
• /
• pp.125-147
• /
• 2005

This research focused on the comparison of corporate business mokels to explain different financial performances on the eBusiness domain. Especially, because customers have the more buying [ower tha other business areas, customer value and the service quality were prepared for independent variables and operational margin which can be obtained by publicize report was used for a dependent variable in stead of the other variables dependent on human perception as well. As a result, this research found that the customer value measured by service quality concept impact on the financial performance of eBusiness corporation positively. To find out more delicate results, structural equation was used for statistical method using 324 survey samples on 10 corporations. Though data using for statistical analysis were divided into individual and corporate level and have the time gap between research time and financial performance publicized period, the value of this research is that the customer value and service quality concepts with very objective financial information were input for constructing a research model.

• 한국산업정보학회:학술대회논문집
• /
• 한국산업정보학회 2008년도 추계 공동 국제학술대회
• /
• pp.301-306
• /
• 2008

The World Wide Web (WWW) has continued to grow at very rapid speed in both the sheer volume of traffic and size and the complexity of Web sites. Web Analytics Industry also has been growing rapidly. Web Analytics is to analyze web log files to discover accessing patterns of web pages. In this paper, we identify factors which can affect the continuous usage intention of a firm using services in web analytics services and empirically validate the relationships between the identified factors. For this purpose, we analyze 174 Korea firms. The analysis results show that the satisfaction is significantly associated with service quality and switching cost and the service usage period is not significantly associated with continuous service usage intention. We measure the service quality using SERVQUAL. It turn out that two dimensions of SERVQUAL, reliability and empathy are significantly associated with satisfaction, but another dimension of SERVQUAL, responsibility, is not. Finally, satisfaction is significantly associated with continuous service usage intention.

• International Journal of Advanced Culture Technology
• /
• 제10권4호
• /
• pp.230-237
• /
• 2022

The Community Social Service Investment project started as a state subsidy project in 2007 and has grown very rapidly in quantitative terms in a short period of time. It is a bottom-up project that discovers the welfare needs of people and plans and provides services suitable for them. The purpose of this study is to analyze using big data to determine the social response to local community service investment projects. For this, data was collected and analyzed by crawling with a specific keyword of community service investment project on Google and Naver sites. As for the analysis contents, monthly search volume, related keywords, monthly search volume, search rate by age, and gender search rate were conducted. As a result, 10 items were found as related keywords in Google, and 3 items were found in Naver. The overall results of Google and Naver sites were slightly different, but they increased and decreased at almost the same time. Therefore, it can be seen that the community service investment project continues to attract users' interest.

• 중소기업연구
• /
• 제31권2호
• /
• pp.103-120
• /
• 2009

창업보육센터는 창업을 준비하는 예비창업자 및 신규 창업자에게 사업을 영위하는데 필요한 자원 및 서비스를 제공하고, 사업을 수행하는 과정에서 발생되는 다양한 문제의 해결에 도움을 주고 있다. 그러나 이러한 지원은 상황에 따라 기업의 자생력을 높이기보다는 창업보육센터에 대한 의존도를 높이는 경향이 있다. 본 연구는 창업보육서비스를 제공형태에 따라 인프라 지원, 네트워크 연계 지원, 직접 지원으로 분류한 후에 이들 서비스의 제공이 입주기업의 창업보육센터 의존도에 미치는 영향관계를 살펴보고, 아울러 입주기간에 따른 조절효과를 살펴보았다. 연구결과 세 가지 보육서비스 모두 의존도에 영향을 미치는 것으로 파악되었으며, 입주기간에 따른 조절효과는 기간이 늘어날수록 네트워크 연계 지원서비스에 정의 효과가 있는 반면 직접 지원서비스는 부의 효과가 있는 것으로 파악되었다. 이러한 결과는 입주기간이 늘어감에 따라 직접 지원서비스의 경우에는 입주기업이 센터의 자원을 흡수하여 기업의 역량으로 만들어 가지만, 네트워크 연계 지원서비스는 기업의 센터에 대한 의존도를 높이고 있다는 것을 보여준다. 따라서 신생기업이 자생력을 갖기 위해서는 보육서비스를 보육기간에 따라 차별적으로 제공해야 한다는 시사점을 제시하고 있다.

• 보건행정학회지
• /
• 제28권1호
• /
• pp.77-86
• /
• 2018

Background: The purpose of this study is to emphasize the importance and necessity of the government's old-age preparation service by measuring the economic value of the old-age service and the policy direction and policy implications of the government's old-age preparation service project. Methods: Contingent Valuation Method (CVM) was used as an analytical method. CV methodology was used to calculate the Willingness to pay (WTP) for old-age preparation service and its value was estimated and the economic benefit of the project was estimated. Results: As a result of the analysis, the average monthly payment amount for the old service was calculated as 5,100 won, and the annual average payment amount was estimated to be 61,197.1 won. Conclusion: The present value of the benefit for 10 years with the discount rate of 5.5% is 484,651 won. Based on the value of peruser benefit, the total benefit value calculation result of the old-age preparation service considering the Willingness to pay for the next 10 years shows that the total benefit value of the old service, which occurs during the period from 2016 to 2025(10 years) was estimated at 415.1 billion won. As a result of calculating the benefit for each scenario, the present value of basic service is higher in all scenarios than the linked service.

• 한국가금학회지
• /
• 제38권3호
• /
• pp.181-189
• /
• 2011

새 깔짚을 사용하는 16개 농가와 깔짚을 교체하지 않는 15개 농가를 대상으로 2009년 7월부터 11월까지 5개월에 걸쳐 농가당 2회 입식 기준으로 병아리 입식 전과 출하 전 깔짚을 수거하여 주요 바이러스 병원체의 오염 실태를 조사하고, 생산성을 분석하였다. 그 결과, 조사 기간 동안 깔짚을 교체해 주는 농가의 75%(12/16농가)에서, 깔짚을 재사용하는 농가의 73%(11/15)에서 37주의 바이러스가 분리되었다. 바이러스분리 시기별로보면병아리 입식 직전계사에서3주, 육계 출하 직전 계사에서 34주가 분리되었다. 깔짚 형태로 보면 새 깔짚을 사용하는 계사에서 17주, 깔짚을 재사용하는 계사에서 20주가 분리되어 계사 내 바이러스 병원체 오염정도는 깔짚 교체여부와 크게 관련성이 없는 것으로 나타났다. 분리된 바이러스 37주는 병원체별로 보면 IBV 14주, IBDV 2주, FAdV 9주 그리고 CIAV 12주였다. 이 중 IBDV 1주와 CIAV 2주는 입식 직전 계사에서 분리되었다. 본 연구에서 조사한 31개 농장 62개 계군의 생산지수를 조사한 결과, 깔짚 교체 농가와 재활용 농가 간 생산성은 유의성이 있는 차이가 나타나지 않았다.