• Title/Summary/Keyword: Service Organization

Search Result 1,862, Processing Time 0.026 seconds

Effective shared process and application of knowledge management (KM) in interior design service industry

  • Choi, Seung-Pok
    • International Journal of Contents
    • /
    • v.6 no.3
    • /
    • pp.65-70
    • /
    • 2010
  • This paper addresses the importance of knowledge management (KM) and the relationship of that theory when applied to improving interior design organizational performance in four areas: people, processes, design products, and organizational performance. Included is the way knowledge theory manifests in three different professional settings: coaching and training, designing, and service settings. Knowledge management, although well established in interior design services, requires effort in coaching and training as motivation is a critical variable. Whereas, strategies for knowledge management vary from industry to industry given diversity in situational variables, knowledge in each professional setting can be significantly aided by capturing and storing empirical, tacit, and explicit information, providing real-time electronic storage and retrieval of information [5] and consistent with transformational theory, through opening communication channels across the full range of the organization, inspiring and motivating individuals, and aligning all members of the organization toward a common vision [8]. Professional settings discussed in this paper are:(a)an learning organization enumerated in KM; (b)designing factors for managing knowledge theory themes; and (c)service, effective, efficient, and innovative KM application that is relevant to the process of developing effective KM for interior design service organizations. Folded within each will be a discussion on KM's impacts on visions, strategies, costs, and organizational performance. It has reiterated the impact of KM on one level might lead to synergistic impacts on another. Thus, KM has the potential to produce several interconnected impacts on people, design products, processes, and organizations.

Taiwan Packaging Status

  • Fu, Shen-Li;Stanley H. Huang;Enboa Wu;Lee, Rong-Shen
    • Proceedings of the International Microelectronics And Packaging Society Conference
    • /
    • 2002.09a
    • /
    • pp.71-76
    • /
    • 2002
  • The status of IC industry in Taiwan will be mentioned briefly in the first place. Focus will be mainly on the technology and business of packaging industry in Taiwan. The developments and accomplishments of packaging technology by either research institute or packaging industry will also be introduced. Introduction.

  • PDF

Influence of organization nature on management outcome in security companies (시큐리티 업체의 조직특성이 경영성과에 미치는 영향)

  • Park, Young-Jin;Cho, Cheol-Kyu
    • Convergence Security Journal
    • /
    • v.13 no.5
    • /
    • pp.147-156
    • /
    • 2013
  • This research tried to find out the influence of organization nature on management outcome in security companies. First, in the relation between organization nature and management outcome (inside viewpoint) in security companies, factors of organization culture (t=2.534, p<.05) and job nature (t=6.425, p<.001), in organization nature, were shown to give statistically meaningful positive (+) influence on inside viewpoint, and the relative influence of independent variables measured in terms of beta coefficient was ${\beta}$=.226 for organization culture and ${\beta}$=.576 for job nature. Second, in the relation between organization nature and management outcome (study growth viewpoint) in security companies, factors of organization culture (t=2.070, p<.05) and job nature (t=10.507, p<.001), in organization nature, were shown to give statistically meaningful positive (+) influence on study growth viewpoint, and the relative influence of independent variables measured in terms of beta coefficient was ${\beta}$=.145 for organization culture and ${\beta}$=.741 for job nature. It may be concluded that the nature of security service organization affects organization culture relatively, with the implication that systematic educational practice system and organizational study should be accompanied for achievement of ultimate purpose of the organization. It is also implied that field support will be needed considering the job nature, because organization nature has a causal relationship with the specialty of security service job.

Relationship Brand Orientation and Internal Brand Equity at Internet Service Providers: An Organization Change Readiness Effect

  • TOBING, Rudy P.;SUROSO, SUROSO;HALIM, Rizal Edy;ALIF, Gunawan
    • The Journal of Asian Finance, Economics and Business
    • /
    • v.7 no.2
    • /
    • pp.181-193
    • /
    • 2020
  • The midst competition makes a brand all together with its offering products and services is becoming a crucial element for company existence. This requires direct involvement from internal organizational to develop effective strategic branding. According to Asosiasi Penyelenggara Internet Indonesia (APJII), Indonesia's internet penetration is among the highest in Asia. The purpose of this research is to improve the strategic role of brand orientation within Internet Service Provider (ISP) for maximizing return on the company's financial and non-financial benefits by proposing organization change readiness variable. The data collection is taken using an online survey with a non-parametric sampling method and collected 68 qualified respondents for data analysis using SEM-PLS (Structural Equation Modeling with Partial Least Square). The result indicates partial hypotheses on the constructed model between variables brand orientation, brand commitment, and internal brand equity is acceptable. Another finding is stated hypotheses on organization change readiness as moderation is not accepted and means there is no significance to the constructed model. The main conclusion resumes associative human memory can shape up organization change readiness inside internal toward then brand. Relevant cues generate information received in the human brain then will create common associative and becoming social identity on internal brand equity.

A Study on the Spatial Organization of Outpatient Department in General Hospital - Focused on the Latest Planned General Hospital of Scale more than 500 Beds - (종합병원 외래진료부의 공간구성과 규모계획에 관한 조사연구 - 최근 계획된 500병상 이상 규모의 종합병원을 중심으로 -)

  • Son, Jae-Won;Lee, Teuk-Koo
    • Journal of The Korea Institute of Healthcare Architecture
    • /
    • v.13 no.2
    • /
    • pp.53-60
    • /
    • 2007
  • Various changes in medical environments including growing elderly population, chronic diseases, deepening competition among hospitals since opening to foreign medical service, economic strategy for improvement of profit system have caused hospitals to be specialized. In this backgrounds, the purpose of this study is to receive basic data for architectural planning on the spatial organization of outpatient department in general hospital. The results of this study were as follows; First, major changes of outpatient department in general hospital are composed of 'co-work in medical examination and treatment', 'decentralization of diagnosis and treatment(D/T)' and 'patient-oriented medical service'. Changes by co-work system include appearance of medical offices for co-work, activation of specialized clinics, grouping of E/T section for outpatient and various types of specialized centers. Second, the grouping of E/T sections means the modification of E/T system and organization in general hospitals, and a new spatial organization will be needed. Third, the types of specialized centers are getting varied. they are classified into several types including disease-resource, social stratum-resource, human organ-resource, health-resource, rehabilitation-resource, alternative medical center and so on.

  • PDF

A Study of Job Involvement and oranization Commitment on Job Form of Security Guard (민간경호원의 직무형태가 직무몰입과 조직헌신도에 관한 연구)

  • Yang, Dok -yeol;Lee, Hyun-hee;Park, Jun -seok
    • Journal of the Society of Disaster Information
    • /
    • v.5 no.1
    • /
    • pp.104-119
    • /
    • 2009
  • The purpose of this study is to examine the effects of job involvement and organization commitment on job form of security guard. The total 260 subjects are composed of 50 women and 210 men who work at security company for security guards in Seoul and Gyonggi province. First, according to the populational and social character, job involvement was higher in women security guards than men, higher in 'above 41' for age, higher in 'university' for educational level, and higher in '300-400' for incomes. Second, according to the populational and social character, organization commitment was higher in men security guards than women, higher in 'above 41 ' for age, higher in 'graduate school of university' for educational level, and higher in '300-400' for incomes. Third, according to the form of the job, the job involvement was higher in 'under 10' for their career, higher in 'manager' for their responsibilities of work, higher in 'afternoon working' for the time schedules, and higher in 'field service' for the kind of working. Fourth, according to the form of the job, the organization commitment was higher in 'under 10' for their career and higher in 'field service' for the kind of working. However, there was no difference between the responsibilities of work and the time schedules. Fifth, it increases the organization, when the job involvement of the security guards such as work attachment, active performance, and the pursuit of job achievement.

  • PDF

Hospital Healthcare Service Innovation: Interaction and Knowledge Sharing based on ICT Relatedness (병원 헬스케어 서비스 혁신: ICT 조직기능 연관성 (ICT Relatedness)에 기반한 상호작용과 지식공유)

  • Kim, Chan Young;Lee, Kang Duck;Kim, Yong Jin
    • Information Systems Review
    • /
    • v.17 no.1
    • /
    • pp.19-47
    • /
    • 2015
  • The purpose of this research is to represent how ICT relatedness and organization environment influence on interactions between healthcare specialist and patients, and how knowledge sharing influence on healthcare innovation, and how service innovation influence on service performance through structured research model. This research also has applied to resource based view, adaptive structuration theory, service innovation, ICT relatedness to find out performance effect on healthcare service innovation and service performance. In other words, organization structure environment and ICT relatedness are important factors to promote interaction between healthcare service providers and customers like patients each other, moreover, to share the tacit knowledge by creating in the interaction. Moreover in order to verify model fitness, this research has surveyed among healthcare specialists, technicians and other staffs. Model verification result, all hypotheses have been found to give a positive effect on the creation and significantly. Structured organizational environment and ICT association is to promote the organization's functions by influencing the behavior of the service organization and patient interaction and knowledge sharing, and suggests that the major factors influencing the innovation performance of hospitals and health care services.

Quality Management (QM) Standard Issues in FM - Based on Guidance on quality in European FM Standard

  • Lee, So Young;Jang, Yon Hwa;Lee, Myoung Sik
    • Architectural research
    • /
    • v.18 no.1
    • /
    • pp.21-29
    • /
    • 2016
  • Importance of FM has rapidly increased because of its growing business. However, due to lack of clarity and identity of FM in professional areas, standardization of FM became to be imperative in such a rapidly changing global business environment. Facility services are defined as the provision of support the primary activities of an organization, delivered by an internal or external provider. Majority of FM activities are services related to 'space and infrastructure' and 'people and organization' (CEN, 2011). The purpose of this study is to investigate definitions and characteristics of FM from both globally and domestic environment, by comparison with international or national standards, to identify quality management in FM and service characteristics of FM, to investigate the differences in service level elaboration in FM, and to suggest standard issues of quality management in FM service quality. This study examines contents of the European Standards in FM, Part 3 'Guidance on quality in Facility Management, especially for the process of QM standardized by CEN (2011) and explores undefined issues such as service level, measurement metrics according to service characteristics of FM. The European FM Standard guides the common process of QM in terms of requirements specification, service level elaboration, measurement metrics development although it does not specifically address various service levels, specific performance metrics and indicators.

Developing a Management Improvement Supporting Solution in Consideration of Service Quality (서비스품질을 고려한 경영혁신 지원 솔루션의 개발)

  • Park, C.S.;Ahn, S.E.;Shin, W.S.;Ryu, J.S.;Park, J.W.;Woo, M.K.
    • Journal of Korean Society of Industrial and Systems Engineering
    • /
    • v.31 no.2
    • /
    • pp.28-35
    • /
    • 2008
  • Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

Organization Culture and Organization Effectiveness of Tax Officials (세무공무원의 조직문화와 조직유효성)

  • Hong, Soon-Bok;Park, Jun-Cheul
    • The Journal of the Korea Contents Association
    • /
    • v.9 no.2
    • /
    • pp.318-325
    • /
    • 2009
  • This study empirically analyzed that the higher the organization culture and organization effectiveness of a tax administration organization, the higher the organization commitment and organization identification. It is significant in that there hasn't been a study that analyzed empirically using tax officials as the study subjects up until now. The results from the analysis showed that organization culture and organization effectiveness affect organization commitment and organization identification significantly. Specifically, the results showed that the higher the organization culture of the tax administration organization, the higher the emotional attachment to the organization by the tax officials; and the higher the organization effectiveness, the higher the organization commitment and organization identification. From the results, it could be confirmed that the organization culture and organization effectiveness have positive effects on increasing taxpayers' satisfaction levels with the service. Therefore, it could be known that the organization culture of the tax administration organization affects directly the organization effectiveness, and that it is an important factor that improves the organization commitment and organization identification of the employees.