• 서비스연구
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• 제8권1호
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• pp.1-12
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• 2018

본 연구는 지혜자산을 구축하고 유통하고 활용하는 전체 과정이 최적의 서비스시스템이 되도록 서비스디자인 모델을 연구하였다. 지혜의 본질을 분석하고, 지혜와 서비스의 본질에 기반하여 지혜자산화서비스모델을 디자인하였다. 지혜와 서비스 본질에의 충실성에 시스템 최적성을 기반을 두고 연구를 수행하였다. 지혜의 근본성과 연결성, 서비스의 관계성, 수평성, 쌍방향성, 조화성 본질을 서비스디자인에 반영하였다. 지혜자산화 서비스시스템은 이들 본질적 특성에 충실하게 설계될 때, 시스템구축 목적과 운영 과정이 최선의 상태로 구현될 수 있음을 제시하였다. 지혜원천 채집, 지혜 가공, 지혜 유통, 지혜 활용, 지혜 전수, 서비스 운영 등의 전체서비스에 대해 서비스 기본 모델을 디자인한 후, 세부 서비스모델을 제시하였다. 지혜자산 구축서비스, 지혜자산 활용서비스, 서비스경영 등 세 개의 축으로 세부 서비스 모델을 디자인하였다. 본 연구는 정신적으로 피폐해가는 물질문명 사회의 문제점을 해결하고 생산성이 높으면서도 정신적으로 건강한 사회를 위한 서비스모델을 설계하는 차원에서 수행되었다. 본 연구에서 제안된 서비스디자인을 보완하고 세부 모델을 상세히 디자인하고, 각 디자인을 심화시키는 후속 연구가 필요하다.

• 지식경영연구
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• 제19권2호
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• pp.21-45
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• 2018

With the widespread use of smartphones and the development of information technology, an online service called SNS(social network service) has emerged, and as an increasing number of people began to use SNS, extensive research has been conducted on SNS. SNS is an important factor for adolescents who are developing social skills that help them to adapt to the society, and for adults who are stepping into the society. The present study investigates the effects of information search, self-disclosure, interaction, and playfulness, all of which are motivational factors for SNS use, on flow in SNS, and empirically analyzes the degree of these variables influence according to flow in SNS and individual's personal nature(extrovert, introvert). The analysis results showed that information search, self-disclosure, interaction, and playfulness were positively correlated with flow in SNS, and flow in SNS was positively correlated with social skills. The degree of influence varied depending on the individual's personal nature(extrovert, introvert). These findings may provide important insights for researchers studying SNS, SNS managers, and company officials using SNS.

• 한국초등과학교육학회지:초등과학교육
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• 제20권2호
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• pp.255-270
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• 2001

The purpose of this study is to consider pre-service and in-service elementary school teachers' beliefs about STS (Science-Technology-Society), by investigating their opinions on STS interactions. 222 of the seniors in Jinju National University of Education, namely pre-service elementary school teachers, and 185 of the active teachers in Kyung-Nam Province were selected as the objects for researching these matters. Their beliefs about STS interactions were examined. The results were analyzed with a percentage as an examining tool of TBA-STS(Teachers' Beliefs about Science-Technology-Society). The results were as follows; First, on the nature of science, most of them showed simple opinions. On the nature of technology, most of them also showed simple opinions. most of them recognized the interactions among science, technology, and society affirmatively. They showed simple opinions on the interactions between science and technology. In fact, they didn't recognize the interactions between science and society, but they knew the influence of technology on society relatively concretely. Second, if one consider the cognitive situation or the distributing route of STS, he can easily find that most teachers never or little know it. At present, pre-service teachers learn STS from the lectures in their universities, and in-service teachers get information about it from science magazines/newspapers and training.

• 한국산림과학회지
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• 제98권2호
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• pp.163-169
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• 2009

This study examines the relationships between visitors' environmental attitudes as measured by the new environmental paradigm (NEP) and their recreational motivations based on data collected from a national park in South Korea. The data analysis indicated that visitors' environmental attitudes and motivation were multi-dimensional structures. The NEP composed of three factors named 'Humans over Nature', 'Balance of Nature', and Limit to Growth'. Visitors' motivation also composed of four factors representing 'Achievement and Stimulation', 'Escape and Enjoying Nature', 'Social and Leadership', and 'Family'. However, there were significant correlations among the factors, suggesting they were independent each other. There were also significant differences in visitors' motivation due to their level of environmental attitudes.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2004년도 춘계 종합학술대회 논문집
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• pp.82-93
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• 2004

본 연구는 고객서비스에 관한 기본적인 이해와 함께 관광산업에 있어서의 성공적인 고객서비스의 제공을 위한 전략 및 고객서비스의 실패에 따른 회복전략을 이론 및 사례를 통해 살펴보고자 하였다. 고객만족의 경영시대에 기업의 경쟁력 확보를 위해서는 고객서비스의 핵심을 파악하고, 고객서비스에 있어 고객을 기준으로 생각하고, 준비하고, 제공함으로써 고객만족을 달성해야만 한다.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2005년도 추계학술대회
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• pp.595-611
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• 2005

The objective of this study is to lead balanced development of tourism industry by proving the nature of customer service which is one of the service characters as well as ultimate goal of tourism industry. This paper contains a few case studies of service industry customer service and proposed desirable development plan. This study tried differentiate customer service from management side in its role. Meanwhile, management and tourism industry integration, partly in the service channel, is a task to be studied continuously in terms of customer satisfaction. Customer service should utilize for social welfare and improving the firm's competitiveness in the tourism industry.

• 한국컴퓨터정보학회논문지
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• 제3권2호
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• pp.201-208
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• 1998

본 연구는 우리나라의 EDI (전자자료교환) 서비스를 사용하는 기업들의 실무담당자를 대상으로 EDI 서비스의 품질 인식에 관하여 실증분석을 하였다. 특히 서비스 마케팅관점에서 바라본 EDI 서비스는 어떠한 요인으로 구성이 되어있는가를 선행연구를 통하여 확인하고 이를 바탕으로 요인분석을 실시하여 실증분석하였다. 본 연구의 결과에 의하여 우리나라의 EDI 서비스 제공자는 마케팅관점에서 영업전략을 구사할 이론적 근거를 갖게될 것이다.

• 대한지구과학교육학회지
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• 제7권3호
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• pp.338-346
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• 2014

In this study, find out of recognition of the effect of science, society and ethical aspects on natural disasters and understanding degree of knowledge applying for SSI class aimed at elementary pre-service teachers by developing SSI training program of the 'Earth and Space' field. Also, after SSI class application we examined the change perceptions of elementary pre-service teachers. SSI training program was that elementary pre-service teachers participated in the SSI class of a variety of subjects in the field of 'Earth and Space' and directly joined in the decision-making process and reflectional discussion with colleagues as conducted in this class reflective discussion with the pre-primary teachers pre-service teachers. Elementary pre-service teachers were understanding of the nature of the science and to understand in more depth about the SSI class characteristics. This study, second grade 115 people who was taking 'science and teaching materials' course in B National University of Education at B city participated. In order to apply for SSI class, one semester based on 15 weeks until seven weeks were science and teaching materials and based on the nature of science, after 8 weeks we set the theme of the contents related to the Earth and space and give lesson applied for SSI. During 8 weeks, test subjects 4 classes were taking 50 minutes a week 100 minutes. First time has theoretical lessons in topics related to the 'Earth and space' and on the second week, each classes participate in the decision-making processes respectivly by dicussing and debating on the first week's topic as regarding social and moral aspects of it. We obtained the following results. First, elementary pre-service teachers were acquiring the results of 67% in the knowledge aspects of the 'Earth and space'. This result was determined that most of the elementary pre-service teachers were liberal arts in high school. Second, while participating in the SSI class, elementary pre-service teachers were concretely aware of the nature of SSI and the characteristics of the class. Third, the elementary pre-service teacher are thaught that introduction education courses about 'Earth and space' are needed but most of the students responded that this would require a lot of effort of teachers. This was derived from not familiar class form that did not fulfill in the science teaching methods until now.

• 대한지구과학교육학회지
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• 제9권1호
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• pp.65-87
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• 2016

The purpose of this study is to examine Korean journals related to science education in order to analyze research trends into Nature of science in Korea. The subject of the study is the level of Korean Citation Index (KCI-listed, KCI listing candidates), that can be searched by the key phrase, "Nature of science" in Korean language through the RISS service. In this study, the Descriptive Statistical Analysis Method is utilized to discover the number of research articles, classifying them by year and by journal. Also, the Sementic Network Analysis was conducted to Word Cloud Analysis the frequency of key words, Centrality Analysis, co-occurrence and Cluster Dendrogram Analysis throughout a variety of research articles. The results show that 91 research papers were published in 25 journals from 1991 to 2015. Specifically, the 2 major journals published more than 50% of the total papers. In relation to research fields., In addition, key phrases, such as 'Analysis', 'recognition', 'lessons', 'science textbook', 'History of Science' and 'influence' are the most frequently used among the research studies. Finally, there are small language networks that appear concurrently as below: [Nature of science - high school student - recognize], [Explicit - lesson - effect], [elementary school - science textbook - analysis]. Research topic have been gradually diversified. However, many studies still put their focus on analysis and research aspects, and there have been little research on the Teaching and learning methods.

• International journal of advanced smart convergence
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• 제8권3호
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• pp.123-130
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• 2019

In the study, we suggest that the activation plan of the public nature burial in the capital area through funeral information system as follows. First, according to the report on the social survey announced by the National Statistical Office in December 2017, the Korean people's preference of nature burial was 43.6% while the actual utilization rate of national nature burial in 2017 was only 8.8%, which showed a huge gap between preference and utilization rate of nature burial. Therefore, through the activities to improve the awareness of nature burial by performing the national promotion and education, and also the investment for the expansion or improvement of nature burial facilities in the level of central government and local government, the preference of nature burial should be led to the actual demand. Second, during the period from 2011 to 2018, the utilization rate of public nature burial in the capital area was annually increased by average 26.9%, which showed the huge increase of demand for nature burial. Thus, each local government should carry forward the policies for expanding the supply of public nature burial focusing on the woodland burial showing the high preference of users of public nature burial. Third, even though the public cremation facilities are installed or operated by local governments in the capital area, Seongnam City without the public cremation facilities should install the public nature burial for the enhancement of users convenience by providing the One Stop Total Funeral Service.