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http://dx.doi.org/10.18807/jsrs.2018.8.1.001

A Wisdom Asset Service Design Proposal by Service Nature  

Kim, Hyunsoo (School of Business Administration, Kookmin University)
Publication Information
Journal of Service Research and Studies / v.8, no.1, 2018 , pp. 1-12 More about this Journal
Abstract
The current research investigates an optimal design for the service system, which refers to the entire process of implementing, providing, and utilizing wisdom assets. We analyzed the intrinsic commonality of wisdom assets and services, and carried out research based on optimality in fidelity to service essence. The essential characteristics of service are horizontality, interactivity, harmonization, and relationship. It is suggested that the operating process can be implemented in the best condition when the wisdom asset service system is designed based on the four essential characteristics of services. It has been demonstrated that the entire process of production, delivery, marketing and quality control of wisdom contents can be designed on the basis of the essence of wisdom and service. After designing a basic service model, detailed service models are presented. The purpose of this study was to solve the problems of the material civilization society which is suffering mentally and to design the social service model which is high in productivity but mentally healthy. By supplementing and deepening the results of this study, it will be possible to develop and implement desirable social service model in which all societies live a happy life.
Keywords
Wisdom; Wisdom Asset; Service; Service Nature; Service System; Service Design;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 Kim, Hyunsoo(2016a), A Structural Change to Service-Centered Economy by the 4th Industrial Revolution: U-Model Industry and Employment Structure, Service Korea Initiative Special Conference, The Society of Service Science, April 2016, pp.43-54 (김현수(2016a), 4차혁명과 서비스중심경제로의 구조변화: U모델 산업 및 고용구조로의 전환, 서비스강국코리아 특별세미나 자료집, 2016.4.28., pp. 43-54)
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3 Kim, Hyunsoo(2015a), The Purpose and Contents of Korea Wsidom Asset Law, Proceedings of the Korea Wisdom Asset Seminar, 2015.4, (김현수(2015a), (가)대한민국지혜자산화법 취지 및 주요내용, 대한민국 지혜자산화법 제정을 위한 세미나 자료집)
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