• Title/Summary/Keyword: Service Model Components

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The Effects of Perceived Justice According to Type of Consumer Complaints in the Internet Open Market (인터넷 오픈마켓에서의 소비자 불만유형에 따른 공정성지각 효과의 비교)

  • Im, Jung-Eun;Lee, Jin-Hwa
    • Journal of the Korean Society of Clothing and Textiles
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    • v.34 no.4
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    • pp.563-574
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    • 2010
  • This study focused on the consumer post-complaint behavior in the Internet open market due to the rapid growth of Internet fashion markets and increased consumer dissatisfaction that has increased post complaint behavior. This study identifies the effect of perceived justice on consumer trust and repurchase intention, it then compares the effects of perceived justice on consumer trust and repurchase intention among the different types of dissatisfied groups. The respondents were 369 consumers who experienced dissatisfaction in the Internet open market. The data were analyzed by factor analysis, path analysis, ANOVA, cluster analysis using SPSS win 12.0 and Amos 7.0. In the research model, three components of perceived justice: distributive justice, procedural justice, and interactional justice have significant effects on trust. Trust has a positive effect on repurchase intention. Dissatisfied consumers were clustered into three types of those dissatisfied with 1) shopping mall/shipping, 2) service, and 3) products. The consumer groups classified by the types of dissatisfaction showed different effects of perceived justice on trust and repurchase intention in the Internet open market.

Thermal effect on dynamic performance of high-speed maglev train/guideway system

  • Zhang, Long;Huang, JingYu
    • Structural Engineering and Mechanics
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    • v.68 no.4
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    • pp.459-473
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    • 2018
  • Temperature fields and temperature deformations induced by time-varying solar radiation, shadow, and heat exchange are of great importance for the ride safety and quality of the maglev system. Accurate evaluations of their effects on the dynamic performances are necessary to avoid unexpected loss of service performance. This paper presents a numerical approach to determine temperature effects on the maglev train/guideway interaction system. Heat flux density and heat transfer coefficient of different components of a 25 m simply supported concrete guideway on Shanghai High-speed Maglev Commercial Operation Line is calculated, and an appropriate section mesh is used to consider the time-varying shadow on guideway surfaces. Based on the heat-stress coupled technology, temperature distributions and deformation fields of the guideway are then computed via Finite Element method. Combining guideway irregularities and thermal deformations as the external excitations, a numerical maglev train/guideway interaction model is proposed to analyze the temperature effect. The responses comparison including and excluding temperature effect indicates that the temperature deformation plays an important role in amplifying the response of a running maglev, and the parameter analysis results suggest that climatic and environmental factors significantly affect the temperature effects on the coupled maglev system.

Forecast Model Research for u-Gov's Social Welfare Applied IT Convergence Technology (u-Gov의 IT Convergence 기술을 응용한 사회복지 분야 예측모델 연구)

  • Jeong, Young-Chul;Park, Jong-An
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.14 no.1
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    • pp.1-8
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    • 2010
  • It is required to polish the components of administrative services constructively and technologically in order to achieve adminstration the u-Gov pursues. Therefore, the government needs to provide management on united information by combining collaborative construction and Convergence technology. This is called to be UT based positioning system. The system ought to be spread out and is contributed to enlarge interaction. For these reasons, in this paper, I embodied the fundamental st겨cture of new the service application through drawing UT based requirements for an establishment of its prototype.

Practices on BIM-based indoor spatial information implementation and location-based services (BIM기반 실내공간정보구축 및 위치정보 활용 서비스 동향 고찰)

  • Kim, Min-Cheol;Jang, Mi-Kyoung;Hong, Sung-Moon;Kim, Ju-Hyung
    • Journal of KIBIM
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    • v.5 no.3
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    • pp.41-50
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    • 2015
  • Increasing size and complexity of indoor structures have led to much more complication in the spatial cognition and situational awareness. Contrary to outdoor environments, occupants have limited information regarding the indoor space syntax in terms of architectural and semantic information as well as how they interact with their surroundings. The availability of such information could give conveniences to both users and managers in various aspects. In order to visualize the exact location of rooms and utilities in 3D, many studies and projects have utilized BIM models because of its promising value of representing building components. In fact, the application of BIM provides definitive spatial indoor data and creates services for indoor space management and navigation. Therefore, this paper aims to provide an overview of practices on BIM-based indoor spatial information implementation and location-based services. It is expected that enabling of technologies, data-rich content and accessibility of information products will accelerate the growth of the spatially-related markets in various fields.

An Empirical Study of Railroad Technology Improvement Using AHP and QFD (AHP와 QFD를 이용한 철도기술 개선에 관한 실증적 연구)

  • Kim, Hyun Jung;Kim, Soo Wook
    • Journal of Korean Society for Quality Management
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    • v.41 no.2
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    • pp.301-322
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    • 2013
  • Purpose: This study aims to determine the needs of customers who use railroads as a mode of transportation and propose customer-oriented improvements in railroad technology by making connections between customer needs and railroad technology. Methods: We primarily used two methods for this study, AHP and QFD. First, AHP was used to evaluate the relative importance among the different components of railroad technology. Second, the QFD was applied to make a link between customer needs and railroad technology. Results: Railroad technology is largely divided into development, maintenance, and support. Empirical results showed the following improvement priorities in development, vehicle, system, line, signal/communication, power, and structure, in maintenance, vehicle, signal/communication, line, process, power, and structure, and in support, safety/precaution, management, environmental energy, operations/logistics, and station. Conclusion: Recognizing limitations in measuring the level of railroad technology when using the existing 'Technology Growth Model,' we used AHP and QFD to explore improvement directions for customer-oriented railroad technology. By offering customer-oriented services based on this study, railroad service providers will be able to acquire competitive advantage in the market.

Logistics Capability, Logistics Outsourcing and Firm Performance in Manufacturing Companies in Pakistan

  • AZIZ, Abdul;MEMON, Javed Ahmed;ALI, Shuaib
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.8
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    • pp.435-444
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    • 2020
  • This study investigates the role of logistics capability and logistics outsourcing on the performance of manufacturing companies in Pakistan. It examines how logistics capability affects firm's performance, why outsourcing is essential and how firms benefited if they outsource the service rather than establishing their own logistics capability. This research is based on a survey using structured a questionnaire to collect the primary data. The target population is logistics specialists of manufacturing companies in Pakistan with head offices based on Karachi, that have their own logistics or outsource their logistics. The questionnaire has been distributed to 500 respondents in 113 manufacturing companies in Pakistan. Confirmatory factor analysis has been used as statistical techniques to check the factor loading of the components, and SEM (Structural Equation Model) is used to check the impact of logistics capability on firm's performance as well as the role of logistics outsourcing as a mediator. The findings of the research suggest logistics capability has positive impact on the performance of the manufacturing companies in Pakistan, and logistics capability has also an impact on logistics outsourcing. On the other hand, the study found that logistics outsourcing has no significant impact on the manufacturing companies in Pakistan.

A Study on the Background and Architectural Characteristics of Unit-care System in Japan - Regarding with the New-Model of Welfare Facilities for Aged Japan - (일본 유니트케어의 도입배경과 건축적 특징에 관한 연구 - 일본 신형 특별양호노인홈의 사례를 중심으로 -)

  • Lee, Hyun-Jung;Min, Byung-Ho;Kwon, Soon-Jung
    • Korean Institute of Interior Design Journal
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    • v.16 no.3 s.62
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    • pp.93-101
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    • 2007
  • The purpose of this study is to propose our direction of long-tenn care facility for elderly. The long-tenn care insurance plays an important role for human well-being. The functional and architectural changes of Japanese elderly care facilities have been analysed in order to predict changes in Korean welfare facilities. In Japan, Unit-care and private rooms are essential elements after reforming welfare facilities for aged. This study proposes components of unit-care through the analysis of 20 facilities for the aged. A unit is basically consist of private rooms, rest room, public living area, kitchen, health care service station, and bath room. Besides, smoking room, tea room, public terrace, guest room, court yard, and so on can be added. A unit can be connected with other unit by semi-public spaces or can be independently organized. This relationship has been classified into 2 types; Open unit type and Separated unit type.

Development on the Selection of Green Construction Materials for Residental Safety (거주자 안전을 고려한 친환경 건축재료 선정 시스템개발)

  • Song, Hyuk;Chung, Woo-Yang
    • Journal of the Korean Society of Safety
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    • v.20 no.4 s.72
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    • pp.63-70
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    • 2005
  • It has been used so many kinds of architectural materials and interior products in current building construction, and use of composite architectural materials is increasing with the development of chemical technology. As the green architecture has become the center of public interest, much effort is conducted in advanced countries on the LCA point of view, such as restriction of architectural materials that emitting pollution substances, developing of Non-Toxic architectural materials, and recycling of used materials, etc. with the cooperation of related organizations, material manufacture companies, and construction companies. Because the kinds of materials to be used in building constructions are so various, there might be some possibility of personal and subjective choice at the time of materials selection resulting the missing the requirements of building components and the choice of harmful materials to human. One way to resolve the material problem is to present the green architectural materials which coincide with the quality performance at service and not harmful to man and nature. At this point of view, this study aims to develop the material classification model by investigating the major labelling system about green architectural materials in both domestic and abroad and to implement an efficient material selection system by making a powerful database of environmental standard and quality basis of building requirements.

Dynamic Material Characteristics of Superalloy INCONEL 718 with the Variation of Strain Rates (변형률속도 변화에 따른 INCONEL 718 초내열합금의 동적 물성특성)

  • Song J. H.;Huh H.
    • Proceedings of the Korean Society for Technology of Plasticity Conference
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    • 2005.05a
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    • pp.275-278
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    • 2005
  • INCONEL 718, nickel based superalloy, has good formability, high strength, excellent corrosion resistance and mechanical properties at high temperature. Owing to theses attractive properties, it finds use in applications such as combustion system, turbine engines and nuclear reactors. In such applications, components are typically required to be tolerant of high stress impact loading. This may cause material degradation and lead to catastrophic failure during service operation. In order to design optimal structural parts made of INCONEL 718, accurate understanding of material's mechanical properties, dynamic behavior and fracture characteristic as a function of strain rates are required. This paper concerned with the dynamic material properties of the INCONEL 718 for the various strain rates. The dynamic response of the INCONEL 718 at intermediate strain rate is obtained from the high speed tensile test machine test and at the high strain rate is from the split Hopkinson pressure bar test. Based on the experimental results, the effects of strain rate on dynamic flow stress, work hardening characteristics, strain rate sensitivity and elongation to the failure are evaluated. Experimental results from both quasi-static and high strain rate up to the 5000/sec are interpolated in order to construct the Johnson-Cook model as the constitutive relation that should be applied to simulate and design the structural parts made of INCONEL 718.

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Dynamic Material Characteristics of Superalloy INCONEL 718 with the Variation of Strain Rates (변형률속도 변화에 따른 INCONEL 718 초내열합금의 동적 물성특성)

  • Song J. H.;Huh H.
    • Transactions of Materials Processing
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    • v.14 no.6 s.78
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    • pp.559-564
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    • 2005
  • INCONEL 718, nickel based superalloy, has good formability, high strength, excellent corrosion resistance and mechanical properties at high temperature. Owing to theses attractive properties, it is utilized in applications such as combustion system, turbine engines and nuclear reactors. In such applications, components are typically required to be tolerant of high stress impact loading. This may cause material degradation and lead to catastrophic failure during service operation. Accurate understanding of material's mechanical properties with various strain rates is required in order to guarantee the reliability of structural parts made of INCONEL 718. This paper is concerned with the dynamic material properties of the INCONEL 718 at various strain rates. The dynamic response of the INCONEL 718 at the intermediate strain rate is obtained from the high speed tensile test and at the high strain rate is from the split Hopkinson pressure bar test. The effect of the strain rate on dynamic flow stress, work hardening characteristics, strain rate sensitivity and elongation to the failure is evaluated with the experimental results. Experimental results from both the quasi-static and the high strain rate up to 5000/sec are interpolated in order to construct the Johnson-Cook model as the constitutive relation that should be applied to simulate and design the structural parts made of rNCONEL 718.