• Journal of Korean Society of Water and Wastewater
• /
• v.25 no.6
• /
• pp.923-933
• /
• 2011

In this study, we derived seven customer value factors to evaluate the levels of service in wastewater utilities required by customers. Levels of service according to the customer value were categorized into environmental amenity, accessibility of wastewater service, affordability of wastewater charge, quality of wastewater service, health and safety of wastewater service provision, reliability and responsiveness of wastewater service provision, and satisfaction of customer service. To investigate the levels of wastewater service, questionnaires were prepared according to the customer value factors, and the questionnaire survey was performed with 800 adults in all over Korea including male and female samples. The comprehensive satisfaction score for the wastewater service was 57.5 points, indicating a slightly good satisfaction level. The detailed analysis of the result showed that the satisfaction level was high in the wastewater service accessibility and call center service provision but it was relatively low in the river water quality and nasty smell of wastewater. It was concluded that the quality of wastewater service and customer service satisfaction need to be elevated primarily in order to improve levels of wastewater service required by the customers.

• Hwankyungkyoyuk
• /
• v.21 no.3
• /
• pp.41-47
• /
• 2008

This study aims to examine the reasons of changes in motivation of pre-service teachers who major in environmental education. Qualitative case study methods were adopted to collect and analyze data from six(6) pre-service teachers in environmental education department. Researchers conducted semi-structured interviews with them on the levels of motivation toward their studios. The study results are as follows. The levels of motivation toward their studies were shown differently by each of the pre-service teachers. Some of the pre-service teachers reported that their levels of motivation toward environmental education had changed since the college entrance. The reasons for the changes include 'suitability of environmental education to personal propensity,' 'college courses they took', and 'personal experiences.' Some of the pre-service teachers reported that the levels of motivation for their majors did not changed since he or she was pursuing other goals rather than being an environmental educator.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.33 no.2
• /
• pp.115-135
• /
• 2008

An interesting problem in capacitated supply chains is how to guarantee customer service levels with limited resources. One of the common approaches to solve the problem is differentiating service depending on customer classes. High-priority customers receive a better service at the cost of low-priority customers' service level. One of common criteria to determine a customer's priority in practice is whether he has made a reservation before arrival or not. Customers with a reservation usually receive service based on the time the reservation was made. We examine the effect this advance information of customer arrival has on customer service levels. We show the trade-offs between the leadtime and other system characteristics such as the proportion of high-priority customers. when the service level is high. We also suggest how to differentiate service using the asymptotic ratio of the service levels for both types of customers.

• Research in Mathematical Education
• /
• v.16 no.1
• /
• pp.31-50
• /
• 2012

The present study explored whether the implementation of focused activities (intervention programme) can enhance 22 pre-service mathematics teachers' proficiency in solid geometry thinking level as well as change for the better their feelings in this discipline. Over a period of 6 weeks the pre-service teachers participated in activities and diversified experiences with 3D shapes, using illustration aids and actual experience of building 3D shapes in relation to the various spatial thinking levels. The research objectives were to investigate whether the intervention programme, comprising task-oriented activities of solid geometry, enhance mathematics pre-service teachers' mastery of their geometric thinking levels as well as examine their feelings towards this discipline before and after the intervention programme. The findings illustrate that learners' levels of geometric thinking can be promoted, entailing control on higher thinking levels as well as a more positive attitude towards this field.

• Journal of the Korean Society of Food Culture
• /
• v.16 no.4
• /
• pp.330-340
• /
• 2001

This study is to select food offered with higher frequency at restaurants such as hamburger, pizza, chicken, gimbap(boiled rice rolled in laver with seasonings stuffed), and calgooksu(Korean traditional noodles); identify customers' expectation and satisfaction levels on food and service quality and analyze correlation according to each food. The survey was conducted from March 1 to March 24, 2000, by distributing questionnaires. Statistical data analysis was completed using SPSS for t-test, ANOVA, Pearson's correlation analysis. The results of this study were as follows: 1) It is revealed that overall average satisfaction levels on food quality according to individuals' trait came out significantly low compared to their expectation levels, and that balance in nutrition and reasonable prices had problems in relation to food quality. 2) Customers' expectation levels on food quality came out the highest with calgooksu and gimbap, and their satisfaction levels came out the highest with pizza. 3) Customers' overall average expectation levels on service quality showed a very high point, while their satisfaction levels showed a low point with significance. 4) Hamburger was poor in hygiene; pizza showed the highest satisfaction levels over its quality with significance, and calgooksu and gimbap showed very low satisfaction levels over their service quality. 5) Correlation between customers' expectation and satisfaction levels over the nutritional balance and proper taste of the food quality came out significant. 6) Pizza and chicken showed significant correlation with regard to atmosphere, service, and hygiene variables (p<0.01).

• Research in Mathematical Education
• /
• v.19 no.4
• /
• pp.229-245
• /
• 2015

In this study, I investigated how pre-service teachers (PSTs) proved three geometric problems by using Geometer's SketchPad (GSP) software. Based on observations in class and results from a test of geometric reasoning, eight PSTs were sorted into four of the five van Hiele levels of geometric reasoning, which were then used to predict the PSTs' levels of reasoning on three tasks involving proofs using GSP. Findings suggested that the ways the PSTs justified their geometric reasoning across the three questions demonstrated their different uses of GSP depending on their van Hiele levels. These findings also led to the insight that the notion of "proof" had somewhat different meanings for students at different van Hiele levels of thought. Implications for the effective integration of technology into pre-service teacher education programs are discussed.

• Korean Journal of Community Nutrition
• /
• v.10 no.5
• /
• pp.668-676
• /
• 2005

The purpose of this study was to determine the relationship between the students' levels of involvement in school lunch service and their satisfaction levels with the service. A survey was conducted with $5^{th}\;and\;6^{th}$ grade elementary students eating school lunches. Out of 1,680 questionnaires distributed to the students from 14 schools, 1,254 complete questionnaires $(74.6\%)$ were analyzed. The questionnaire included two 5-point multi-item scales for measuring levels of involvement in and satisfaction with school lunch service, respectively. A factor analysis grouped 20 items measuring school lunch satisfaction into three factors: 'food satisfaction', 'nutrition & sanitation satisfaction', and 'service & environment satisfaction'. As a result of multiple regression analyses controlling the influence of such variables as students' grades, gender, school location, years and places of eating school lunches, students' levels of involvement in school lunch service was proven to be positively associated with levels of school lunch satisfaction overall, as well as satisfaction levels in regard to 'food', 'nutrition & sanitation', and 'service & environment', respectively. It was suggested that efforts such as nutrition education to increase students' levels of involvement in school lunches could be a useful strategy to improve students' satisfaction with school lunch service.

• The Journal of the Korea Contents Association
• /
• v.5 no.5
• /
• pp.211-218
• /
• 2005

This paper examines relationships among empowerment, nice delivery levels, and mediated variables. 1 chose the job satisfaction and commitment to the organization. The analysis of mediated effect tested mediation using the three-step mediated regression approach(Baron & Kenny, 1986). Data were collected by 235 full time employees. The results of regression analysis is as follows: First, empowerment of hotel employees affects Job satisfaction. Secondly, empowerment of hotel employees affects commitments to the organization. Thirdly, empowerment of hotel employees affects service delivery levels. The results of three-step mediated regression supported mediated effects between service delivery levels and its antecedents. The result of the study implies that empowerment is a crucial factor in the explanation of service delivery levels and hotel managers are able to motivate employees' service delivery levels by paying more attentions to employees' job satisfaction and commitment to the organization.

• Korean Journal of Human Ecology
• /
• v.23 no.1
• /
• pp.1-14
• /
• 2014

The purpose of this study is to examine the effects of gender role attitudes and family service utilization on self-esteem among single parents. This study used data from the seventh wave of Korean Welfare Panel Study and analyzed 90 single parents. Hierarchical multiple regression analyses showed that health status, economic situation, gender role attitudes, and non-monetary family welfare service had significant effects on single parents' self-esteem. Single parents who had higher traditional gender role attitudes show lower levels of self-esteem. Also use of a non-monetary family service increased the levels of self-esteem. However, use of a monetary family service was not significantly associated with the levels of self-esteem. The findings indicate that services and programs to promote single parents' gender role flexibility should be developed. Also, it is necessary to establish a service system to reduce multiple role stress among single parents.

• Journal of Korean Society of Transportation
• /
• v.17 no.3
• /
• pp.31-46
• /
• 1999

In the middle of motorization, the traffic problems become serious social problems in Korea. The walking environment is not only a topic which restores the community spirit of a city or society but also a lever which renovates the future space of the city environment-friendly. Thus, the Purpose of this study is to suggest the new criteria of walkway level of service adopting the concepts of safety. convenience, comfort, environment, security, and continuity in addition to present pedestrian flow rate, and to provide basic data for walkway plan in Korea. In order to analyze the adequacy of the present walkway level of service criteria, the walkways of which service levels were A, C, E according to USHCM were selected as study walkways, and an interview surrey was conducted to compare the three service levels with those that pedestrians evaluate actually. Also, another interview survey was conducted to analyze the service conditions and satisfaction level at the walkways of high service levels(A and B). For the establishment of more reasonable walkway level of service criteria. the survey of pedestrian\`s consciousness for walkway service was conducted. Based on the survey results, the new criteria for the evaluation of walkway service were selected and the six levels of service for each criterion was analyzed: so the comprehensive criteria of walkway level of service were suggested.