• 제목/요약/키워드: Service Innovation Performance

검색결과 233건 처리시간 0.026초

인터넷 뱅킹의 사례분석을 통한 서비스모델 구현에 관한 연구 (The Study on Service Model and Case Study of Internet Bank)

  • 이제흥
    • 정보학연구
    • /
    • 제5권3호
    • /
    • pp.97-119
    • /
    • 2002
  • 각 은행들은 인터넷 뱅킹을 통해 경쟁력 확보하기 위해 서비스 개발에 박차를 가하고 있을 뿐만 아니라, 새로운 뱅킹 비즈니스 모델을 구현하고 있다. 특히 인터넷 뱅킹 경쟁력 평가는 단순히 인터넷 뱅킹 사이트의 서비스 평가와는 다르다. 국내외 인터넷 뱅킹에서 제공하는 서비스 상품들은 성공적인 합병과 다양한 온라인 접점의 구축을 통해 금융서비스를 가장 효율적으로 제공하며, 또한 은행업무뿐만 아니라 증권서비스, 보험, 소비자금융, 리스, 부동산업무 등을 원스톱으로 제공하는 등 다양한 서비스를 제공하며, 사업의 영역을 넓혀가고 있다. 그리고 대부분의 국내외 은행 및 금융기관들이 인터넷 뱅킹 서비스 개발을 통하여 경영효율성을 증대시키고 경쟁력을 제고하고자 노력하고 있다. 특히 국내외 은행들이 일대일 맞춤 서비스, 개인 재무관리 그리고 인터넷뱅킹을 이용한 아파트관리비 납부서비스 상품을 개발하여 제공하고 있을 뿐만 아니라, 통합모바일서비스, 세금 전자납부 징수, 인터넷 무서류 대출 상품 서비스를 개발하여 시장에서 판매하고 있다. 따라서 현재의 고객 및 잠재고객들이 은행의 인터넷 뱅킹 서비스를 적극 이용하도록 유치함으로써 은행 및 금융기관들은 그들의 경쟁적위상을 제고시키고자 노력하고 있다.

  • PDF

AHP기법을 이용한 농식품 유통법인 경영진단지표 개발 (Development of Performance Indices for Agro-food Distribution Corporations Based on the AHP Method)

  • 김동환;현종기
    • 유통과학연구
    • /
    • 제15권12호
    • /
    • pp.95-102
    • /
    • 2017
  • Purpose - This study aims to develop diagnostic indices for managerial performance of agro-food distribution corporations. In particular, weights of diagnostic indices were estimated using the AHP method. Management diagnosis on agro-food distribution corporations is expected to increase their competitiveness in the domestic market as well as in international markets. Research design, data, and methodology - It develops weights or importance of the diagnostic indices based upon the survey of 21 experts in food distribution management. The survey was carried out using e-mail. Management diagnostic indices were developed based upon four BSC(Balanced Scorecard) perspectives of finance, learning/growth/leadership, customer, and internal process/technology. Results - Diagnostic indices on financial perspective consist on profitability, productivity, growth, stability and activity. Learning and leadership perspective indices consist of management will, CEO leadership, level of learning, innovation, and level of management information system. Customer perspective indices are branding, customer and channel management and internal process/technology indices consist of fourteen sub-indices representing technologies, efficiency, and dynamics. It was estimated that the weight of financial perspective index was 0.3, internal process/technology perspective index 0.248, customer category index 0.247, and learning, growth and leadership perspective index 0.205. This study also estimates weights of sub-indices for managerial diagnosis by four different perspectives. Estimated weight of profitability (0.085) is the greatest among financial perspective indices, followed by stability (0.072), growth (0.053), productivity (0.051), and activity (0.038). While estimated weights of leadership, capability, and information indices are 0.100, 0.061, and 0.044 respectively, weights of marketing, customer management, and quality and service indices are 0.104, 0.093, and 0.051, respectively. Among internal process/technology perspective, estimated weights of efficiency, technology, and innovation indices are 0.106, 0.088, and 0.054, respectively. Conclusions - The diagnostic indices for managerial performance of agro-food distribution corporations would be utilized by agro-food distribution corporations themselves, extension service institutions, and consultants. It is also expected that central and local governments use diagnostic indices developed in this study for the purpose of evaluating the effects of governmental support programs for agro-food distribution corporations. Futhermore researchers and consultants would modify diagnostic indices developed in this study, reflecting characteristics and situation of types of agro-food distribution corporations.

Factors Affecting Human Capital and Innovative Entrepreneurial Capabilities of Tour Operators: Evidence from Andaman Coast, Thailand

  • HAREEBIN, Yuttachai
    • The Journal of Asian Finance, Economics and Business
    • /
    • 제7권10호
    • /
    • pp.359-368
    • /
    • 2020
  • This research seeks to explain factors and relationship models of entrepreneurs capable of building service innovations in Andaman coast with the ultimate aim to ignite sufficient development of regional tourism, increase working potentials, and provide a guideline for tour operations. Initially, document examination and discussions with five experts were conducted to build in-depth interview questions. 19 entrepreneurs were interviewed to examine factors involved and we consulted later with the five experts and six successful entrepreneurs in the regions, as well as with the representatives of the Association of Thai Tour Operators and Tourism Authority of Thailand (TAT) of Phuket, Krabi, and Trang. The results were analyzed according to the theory of resource-based and innovative entrepreneurs. The factors obtained were generated from systematic causes: Nature of Entrepreneurships and Organizational capabilities, the mediator variables of Service Innovation Capability; and Organizational Performance (non-finance). Moreover, the external factors needing to be adjusted regarding the environmental changes were described. The tour operators are suggested to build networking to increase tourism potential with sustainability by providing the entrepreneurs opportunities to be involved in tourism development, accessing the knowledge, technology and innovations resulting in sustainable tourism, quality livelihood, and sustainable ecological management of communities.

스마트폰 환경에서 클라우드 컴퓨팅 재사용의도에 미치는 요인 (Factors Affecting on Reusing Intention of Cloud Computing based Smartphone Environment)

  • 남수태;진찬용
    • 한국정보통신학회:학술대회논문집
    • /
    • 한국정보통신학회 2016년도 춘계학술대회
    • /
    • pp.140-142
    • /
    • 2016
  • 스마트폰의 급격한 확산은 우리 일상생활에 패러다임을 바꾸어 놓고 있다. 스마트폰은 개인용 컴퓨터와 유사한 수준의 고기능 환경구현이 가능한 범용 운영체제를 탑재하고 있다. 또한, 다양한 응용프로그램을 설치하거나 삭제할 수 있어 확장성이 뛰어난 이동통신 단말기이다. 이러한 확장성은 각종 앱 스토어를 통해 다양한 응용 프로그램을 사용할 수 있다. 그뿐만 아니라 위치를 기반으로 한 다양한 서비스와 클라우드 컴퓨팅 환경에서 다양한 서비스도 가능하다. 본 연구는 스마트폰 환경에서 클라우드 컴퓨팅 서비스가 사용자의 지속적 사용의도에 미치는 영향 요인을 알아보고자 한다. 결과를 바탕으로 연구의 한계와 시사점을 제시하고자 한다.

  • PDF

IoT Makes Life Simpler: How to Improve the Chinese Consumer's Intention to Use of LG HomNet Smart Home

  • Xiangdong Shen;Xi Chen;Yuting Jiang;Haixin Ji
    • Journal of Korea Trade
    • /
    • 제26권8호
    • /
    • pp.1-20
    • /
    • 2022
  • Purpose - The paper aims to develop the theory of TAM and perceived risk through a more comprehensive and rigorous understanding of the influencing factors of the consumer's adoption of LG HomNet smart home from the perspective of trade-offs. Design/methodology - Based on the TAM and perceived risk theory, combined with the individual characteristics of consumers in the context of information technology as the external factors of the technology acceptance model, this paper constructs a theoretical model of the factors affecting the use intention of the consumer. It was empirically tested by using SEM, and survey data was collected from 458 respondents. Findings - The research results show that 9 hypotheses of the research model are supported and have reliable prediction accuracy. Consumers' perceived interest, perceived connectivity and perceived controllability have a significant positive impact on their intention to use. In addition, this paper also confirmed the mediating effect of perceived usefulness and perceived ease of use. Originality/value - Consumers are very concerned about gains and losses. Low-level performance risks, security risks, and financial risks will drive the consumer to have a stronger intention to use, and financial risks have the strongest impact. This research provides a useful implication and guidance for smart home equipment manufacturers and service providers in product and service innovation and marketing and promotion strategies.

모바일 기기에서 개인화 추천을 위한 실시간 선호도 예측 방법에 대한 연구 (A Study on the Real-Time Preference Prediction for Personalized Recommendation on the Mobile Device)

  • 이학민;엄종석
    • 한국멀티미디어학회논문지
    • /
    • 제20권2호
    • /
    • pp.336-343
    • /
    • 2017
  • We propose a real time personalized recommendation algorithm on the mobile device. We use a unified collaborative filtering with reduced data. We use Fuzzy C-means clustering to obtain the reduced data and Konohen SOM is applied to get initial values of the cluster centers. The proposed algorithm overcomes data sparsity since it extends data to the similar users and similar items. Also, it enables real time service on the mobile device since it reduces computing time by data clustering. Applying the suggested algorithm to the MovieLens data, we show that the suggested algorithm has reasonable performance in comparison with collaborative filtering. We developed Android-based smart-phone application, which recommends restaurants with coupons and restaurant information.

다중 셀 결합 망에 관한 연구 (A study on Multi-cell Combined Network)

  • 조석팔
    • 정보학연구
    • /
    • 제2권1호
    • /
    • pp.1-13
    • /
    • 1999
  • 각기 다른 크기를 가진 셀 들을 결합하여 동일한 지역을 담당하도록 구성한 다중 결합 망은 서비스의 고품질을 유지하기 위한 방법으로 높은 통화밀도를 수용하는데 있어서 매우 유용하다. 본 논문에서는 이 부분에 대해서 최근에 분포되어 있는 전 부분을 검토하고 주파수분할 다중 접근 및 시분할 다중 접근 시스템에서의 서로 다른 계층과 다중 결합 망에서의 핸드오버처리에서 예측되는 통화량 처리 성능에 따른 바람직한 스팩트럼 분배에 관한 것을 제시한다.

  • PDF

서울특별시립도서관의 유효성에 관한 연구 (The Effectiveness of the Municipal Libraries in Seoul)

  • 김향신
    • 한국문헌정보학회지
    • /
    • 제16권
    • /
    • pp.243-279
    • /
    • 1989
  • Public library effectiveness is determined by a complexity of the internal and external environments of the library. The purpose of this article is to investigate community environments and library resources as determinants of the output measures of the 15 municipal libraries in Seoul and to cope with changes in the environments for the improvement of their performance. This study is based on the hypotheses that the library's output would be proportioned to the size of budget and library collection, and to the relationships between the characteristics of the library and of the community in which the library develops. The variables identified in this .study are population density, family size, institutions (social, cultural, financial and educational), presence of the mass media, size of service area, and economic level of the community. The output measures employed for analysis are: number of professional staff, expenditures, number of books in the collection, number of books added annually, total circulation, number of library visits, circullation per capita, library visits per capita, .and registration as a percentage of population. The recommendation made in this study is the innovation of the 15 libraries in organization.

  • PDF

An Exploratory Study on Issues Related to chatGPT and Generative AI through News Big Data Analysis

  • Jee Young Lee
    • International Journal of Advanced Culture Technology
    • /
    • 제11권4호
    • /
    • pp.378-384
    • /
    • 2023
  • In this study, we explore social awareness, interest, and acceptance of generative AI, including chatGPT, which has revolutionized web search, 30 years after web search was released. For this purpose, we performed a machine learning-based topic modeling analysis based on Korean news big data collected from November 30, 2022, when chatGPT was released, to August 31, 2023. As a result of our research, we have identified seven topics related to chatGPT and generative AI; (1)growth of the high-performance hardware market, (2)service contents using generative AI, (3)technology development competition, (4)human resource development, (5)instructions for use, (6)revitalizing the domestic ecosystem, (7)expectations and concerns. We also explored monthly frequency changes in topics to explore social interest related to chatGPT and Generative AI. Based on our exploration results, we discussed the high social interest and issues regarding generative AI. We expect that the results of this study can be used as a precursor to research that analyzes and predicts the diffusion of innovation in generative AI.

중소기업 품질시스템 운영 방안에 관한 연구 (A study on Quality System Management in Small and Medium Enterprises)

  • 박노국
    • 한국산업정보학회논문지
    • /
    • 제10권4호
    • /
    • pp.120-127
    • /
    • 2005
  • 본 논문에서는 현재 강원도 중소기업들이 기업경쟁력을 높이기 위해 실시하고있는 품질경영 방안에 대해 연구하였다. 연구결과 강원도에 위치한 중소기업에서 실시하고있는 활동은 고객 중심의 품질경영과 자동화, 신기술, 공정개선을 위한 활동 및 ISO 9000인증 획득에 많은 관심을 갖고 있으며, 다음으로 5S에 의한 공장합리화${\cdot}$제안제도에도 관심을 두고 있는 것으로 나타났다. 본 연구 대상인 기업은 고객 만족을 위한 제품/서비스를 제공함으로써 경쟁회사보다 시장성 우위를 확보하고, 가격경쟁력을 확보하려 노력하고 있는 것으로 분석되었다.

  • PDF