• 한국조리학회지
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• 제11권3호
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• pp.89-102
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• 2005

here is a strand of thinking on service work which sees it as significantly different from other kinds of work due to the emotional as well as the physical and mental labor involved in family restaurant work This study was conducted to examine and investigate the level of emotional labor and burnout experience, and to provide basic information for improving work-related environments. The results of this study imply that job condition promoting programs for diminishing emotional labor and preventing burnout far service workers in foodservice industry should be carefully invented and developed, especially considering their work environments.

• 한국전자거래학회지
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• 제19권1호
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• pp.145-157
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• 2014

스마트 기기와 네트워크 발전에 따른 스마트환경이 일하는 삶과 양식에 많은 변화를 초래하고 있으며, 그에 따라 스마트워크에 대한 관심이 높아지고 있으나, 스마트워크 서비스의 미성숙과 도입의 어려움 때문에 스마트워크의 확산이 예상 밖으로 저조한 상황이다. 이에 따라 스마트워크의 도입과 확산을 지원하기 위한 스마트워크 산업에 대한 현황연구가 필요하다. 본 연구는 스마트워크의 도입과 확산에 대한 의사결정에 도움이 되고자 스마트워크 산업을 조사하여 분석하였다. 본 연구에서는 먼저 스마트워크 서비스를 조사 분석하고 스마트워크 산업 분류하였으며, 그 분류한 산업체계에 따라 스마트워크에 대한 수요기업을 대상으로 11개 스마트워크 서비스에 대한 수요 조사를 실시하였다. 그리고 그 설문조사 결과를 분석하여 스마트워크 도입과 확산에 영향을 미치는 도입 의향률, 비용, 도입 저해요인들을 제시하였다. 본 연구의 결과물은 스마트워크 도입, 스마트워크 공급기업의 사업전략 수립, 그리고 스마트워크 산업 정책 수립에 도움이 될 것으로 기대한다.

• 무역학회지
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• 제46권2호
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• pp.55-74
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• 2021

Despite the growing importance of the logistics industry, it has been socially recognized as a 3D job and is perceived as a field of lower professional identity since the workers themselves think that they are engaged in a less important job. According to the related researches, it shows that professional identity affects the quality of service to customers, and applying it to the workers who are engaged in the logistics industry should be a meaningful subject of research. Therefore, this study intends to look into the impact of professional identity by managers in logistics centers on their service orientation and job engagement. To this end, this study surveyed managers in logistics centers across the country and conducted exploratory factor analysis, confirmatory factor analysis, and path analysis through structural equation models. The results of this study are summarized as follows. First, among the sub-factors of professional identity, recognition of professionalism did not have a significant effect on service orientation and job engagement, while acquisition recognition and range cognition had significant effects on it. Second, service orientation had a significant effect on job engagement. It believes that this study suggested implications for educational institutions and logistics companies that develop human resources of logistics in the aspect of that it presented the importance of developing human resources of logistics as well as the directivity to where the working environment such as the autonomy in their works and the extension of their authority should take their way.

• 한국산업보건학회지
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• 제27권3호
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• pp.187-192
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• 2017

Objectives: It is difficult to identify exposure factors in the semiconductor industry due to low exposure levels to hazardous substances and because various processes take place in fabrication (FAB). Furthermore, a single worker often experiences a variety of job histories, so it is difficult to classify similar exposure groups (SEG) in the semiconductor industry. Therefore, we intend to develop a new exposure index, the period of working in FAB, that is applicable to the semiconductor industry. Methods: First, in specifying the classification of jobs, we clearly distinguished whether they were FAB workers or non-FAB workers. We checked FAB working hours per week through questionnaires administered to FAB workers. We derived an exposure index called FAB-Year that can represent the period of working in FAB. FAB-Year is an index that can quantitatively indicate the period of working in FAB, and one FAB-Year is defined as working in FAB for 40 hours per week for one year. Results: A total of 8,453 persons were surveyed, and male engineers and female operators occupied 90% of the total. The average total years of service of the subjects was 9.7 years, and the average FAB-Year value was 6.8. This means that the FAB-working ratio occupies 70% of total years of service. The average FAB-Year value for female operators was 8.4, for male facility engineers it was 7.7, and for male process engineers it was 3.5. A FAB-Year standardization value according to personal information (gender, job group, entry year, retirement year) for the survey subjects can be calculated, and standardized estimation values can be applied to workers who are not participating in the survey, such as retirees and workers on a leave of absence (LOA). Conclusions: This study suggests an alternative method for overcoming the limitations on epidemiological study of the semiconductor industry where it is difficult to classify exposure groups by developing a new exposure index called FAB-Year. Since FAB-Year is a quantitative index, we expect that various approaches will be possible in future epidemiological studies.

• International Journal of Internet, Broadcasting and Communication
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• 제12권4호
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• pp.238-247
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• 2020

This study has a purpose to analyze quantitatively whether ICT industry provides the qualitative indicator of employment to attract excellent human resources. We investigate the relationships of labor market conditions among ICT manufacturing, non-ICT manufacturing, ICT services, non-ICT services. Therefore, the quantitative and qualitative indicators of employment (wages, working hours, admission and turnover, involuntary retirement, and the duration years of job) are analyzed for the ICT industry and IT workers. In order to quantitatively analyze qualitative indicators such as employment status and longevity, we used employment statistics. In order to compensate for the limitations of employment insurance data, the comparison analysis with the survey data of economically active population of the National Statistical Office was conducted. As a result of this research, ICT service industry has to improve the working conditions of employees and establish an ecosystem for a lifelong career base to grow as a specialist, need to pursue an investigation for ICT worker career shift, and promote standard labor contracts. In addition, protection of employees, ICT-related job vision and social respect have to be perused.

• 한국콘텐츠학회논문지
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• 제20권4호
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• pp.331-347
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• 2020

서비스중심 논리의 현대 경제시대에서 서비스산업의 중요성은 더욱 증대해지고 있다. 이와 함께 정부의 다양한 육성 정책에도 불구하고 성장은 답보상태에 놓여있다. 이제는 눈에 보이는 현상이 아니라 근본적인 원인이 무엇인지 고민해봐야 한다. 따라서 본 연구에서는 근간이 흔들리지 않는 서비스산업의 지속적인 성장과 경쟁우위의 확보를 위해 철학적 사상을 기반으로 한 서비스본질에 대해 규명해 보았다. 또한 서비스본질이 서비스 산업별 직무성과에 미치는 영향을 실증적으로 분석하였다. 본 연구를 수행하기 위해 서비스산업별 종사자들을 대상으로 설문조사한 자료 최종 900부를 자료 분석에 활용하여 연구 가설을 검증하였다. 본 연구의 결과, 운수업에서는 서비스본질 중 상호작용성과 조화성이 직무성과에 정(+)의 영향을 미치는 것으로 나타났고, 금융·보험업에서는 상호작용성과 수평성이, 호텔·리조트업에서는 상호작용성, 수평성, 조화성이 직무성과에 정(+)의 영향을 미치는 것으로 검증되었다. 이로써 서비스본질이 서비스산업의 성과에 부분적으로 영향을 미치는 것을 확인할 수 있었다. 따라서 향후 서비스본질에 대한 다양하고 심층적인 연구가 요구되며, 성과에 영향을 미칠 수 있는 매개변수나 조절변수를 확대하여 연구하는 것도 필요하다.

• 대한치과기공학회지
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• 제11권1호
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• pp.47-63
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• 1989

The study was made to clarify the degree of fatigue of dental technicians in service at the general &local hospital or the dental laboratories in the large cith of korea. The objectives of this study were 235 dental technicians who replied the questionaire which was sent by postal service out of 600 dental technicians selected by random sampling among the workers of the each dental laboratory. The instruments used in this study was the same one as developed by Industry Fatigue committee of Japan Industry Hygiene Association. This instrument was included total 30 items which is consisted of 10 perceived symptoms of fatigue in physical, mental and neuro-sensory dimension respectably. Reliability was tasted with the data of objectives, in which value of Cronbach's $\alpha$ was 9457. The following results were obtained. 1. It was revealed that the influencing demographic variables on the perceived symptoms of fatigue of dental technicians were sex, age, marital status, educational background, job carrier, working part, working hour and commuting hour. The shorted the age or job carrier, thge higher dearee of the perceived symptoms of fatigue. The longer working hours of commuting hours, the higher degree of the perceived symptoms of fatigue. The degree of the perceived symptoms of fatigue in females, unmarried person, the one with higher educational background, workers except orthodontic appliances and poorcelain contouring were higher than the other group. 2. The higher degree of the rest & leisure condition, the lower degree of the physical, mental and neuro-sensory perceived symptoms. 3. The higher degree of environmental condition of the working, the lower degree of the physical, mental and neurosensory perceived symptoms.

• 대한안전경영과학회지
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• 제4권4호
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• pp.63-71
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• 2002

Accident analyses are used to identify common factors contributing to occupational accidents and to give recommendations for accident prevention. This study concerns with the accident characteristics and prevention in the telecommunication service industry. To investigate the accident characteristics, we used workers' compensation reports and employers' accident analysis reports. Three hundred and forty-five injury accidents which results in more than 4 days absence were surveyed. These data were used to investigate the accident characteristics in terms of company size, injured person's age, work experience, accident time, activity at time of accident, accident type, injured body part, and accident agency. We propose the accident prevention policy based on the accident characteristics. These results can be used to develop more effective occupational safety management policies in the telecommunication service industries.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2018년도 춘계 학술논문 발표대회
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• pp.310-311
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• 2018

This study compared the labor productivity of the construction industry to the manufacturing and service industries. In addition, It analyzed the construction labor productivity gap of the G7 countries based on data from the Korean Productivity Center. A comparative analysis of construction labor productivity between manufacturing and service industries, based on statistics from the National Statistical Office, revealed a relatively low level and trend of continued decline. In addition, a comparative analysis of the productivity of construction workers in the major G7 countries found that the difference in productivity is very large, with an average of 65.3 %. Therefore, domestic construction companies and the government should prepare Improvement measures to improve productivity by investing in technology development to increase labor productivity and improving the production system of the construction industry.

• 유통과학연구
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• 제15권5호
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• pp.65-73
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• 2017

Purpose - The Service Level Agreement which has been used in the IT information communication industry to maintain the level of service supplied by a vendor has been adopted in the service industry surrounding the airliners and airports. Considering that service quality is dependent on attitude of employees who are responsible to provide service, it is very important to understand what kinds of effects SLA(service level agreement) has on the attitude when SLA is applied to the service industry. SLA is an agreement between management authority and service providing contractor to make sure that certain level of service quality should be provided. For employees whose responsibilities are providing the service, SLA has both positive effects and negative effects. Negative side is that employees have to follow many irrigating complicated rules. On the other hand, the attribute of rules is that once one is become accustomed to them one may feel comfortable doing repeated same kinds of works, which is positive side for the workers. Research design, data, and methodology - We analyzed whether the SLA has moderating effects while service providers' job environment of outsourcing companies affects job satisfaction. Especially in the service industry, job satisfaction has great effects on productivity and efficiency. Results - The study results show the following. First, SLA has moderating effects while task performance environment affects treatment satisfaction. Second, SLA has moderating effects while task motivation environment affects treatment satisfaction. Third, SLA has moderating effects while physical work environment satisfaction affects treatment satisfaction. Fourth, on the other hand, the difficulties caused by SLA have moderating effects while the relationship among employees affects job dissatisfaction, which is negative side of SLA. From these results, we can tell that SLA has more positive moderating effects on treatment satisfaction on the whole. which results can be used to justify applying SLA to the service industry. Conclusions - In this study we analyzed the effects of SLA which have become more important in service industry nowadays on service providing employees. For managing side, the positive effects of SLA have to be emphasized while the negative effects should be avoided or minimized.