• 한국콘텐츠학회논문지
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• 제22권4호
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• pp.365-378
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• 2022

본 연구는 여성 고령자의 주관적 계층의식이 삶의 질에 미치는 영향을 파악하고, 생활 수준 기대감과 우울의 다중매개 효과를 검증하고자 하였다. 이를 위해 한국고용정보원의 '2018 고령화 연구패널 조사 7차' 자료의 55세 이상 여성 고령자 8,070명을 대상으로 SPSS Process Macro를 사용하여 분석을 시행하였다. 분석 결과 첫째, 여성 고령자의 주관적 계층의식이 높을수록 삶의 질이 높은 것으로 나타났다. 둘째, 여성 고령자의 주관적 계층의식이 높을수록 생활 수준 기대감은 높고, 우울감은 낮은 것으로 나타났다. 셋째, 여성 고령자의 주관적 계층의식과 삶의 질과의 관계에서 생활 수준 기대감과 우울을 동시적으로 회귀식에 투입하였을 때, 두 변수 모두 유의미한 매개효과를 가지는 것으로 나타났다. 이러한 연구 결과를 바탕으로 여성 고령자의 삶의 질 향상을 위한 실천적 및 정책적 함의를 함께 논의하였다.

• 한국컴퓨터정보학회논문지
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• 제28권3호
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• pp.127-135
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• 2023

본 연구는 대학생들의 취업기대감과 취업소진이 취업불안에 미치는 영향을 분석하고자 하였다. 수집한 데이터는 PASW 18.0 통계 프로그램을 이용하여 빈도분석, 기술통계분석, 신뢰도분석, one-way ANOVA, T-test, 상관관계분석, 다중회귀분석을 실시하였다. 연구결과 첫째, 대학생들은 취업불안 상태보다 취업불안 유발상황과 원인에 대한 불안을 조금 더 경험하는 것으로 나타났다. 둘째, 취업불안은 성별, 학년, 용돈, 월평균 가계소득에 따라 차이가 있는 것으로 밝혀졌다. 셋째, 취업불안은 취업기대감이 낮을수록, 무능감, 부정적 신념, 비인간화 등의 취업소진이 높을수록 더 증가하였다. 넷째, 취업불안과 관련된 변수들의 영향력을 분석한 결과 가장 크게 영향을 미치는 변수는 무능감이었다.

• 산업경영시스템학회지
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• 제38권4호
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• pp.30-38
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• 2015

IT security service provides customers with the capability of protecting the networked information asset and infrastructures, and the scope of security service is expanding from a technology-intensive task to a comprehensive protection system for IT environment. To improve the quality of this service, a research model which help assess the quality is required. Several research models have been proposed and used in various service areas, but few cases are found for IT security service. In this work, a research model for the IT security quality has been proposed, based on research models such as SERVQUAL and E-S-QUAL. With the proposed model, factors which affect the service quality and the best quality measure have been identified. And the feasibility of using quantitative measures for quality has been examined. For analysis, structural equation modeling and various statistical methods such as principal component analysis were used. The result shows that satisfaction is the most significant measure affected by the proposed quality factors. Two quality factors, fulfillment and empathy, are the main determinants of the service quality. This leads to a strategy of quality improvement based on factors of emotion and perception, not of technology. The quantitative measures are considered as promising alternative measures, when combined with other measures. In order to design reliable quantitative measures, more work should be done on target processing time and users' expectation. It is hoped that work of this research will provide efficient tools and methods to improve the quality of IT security service and help future research works for other IT service areas.

• 한국콘텐츠학회논문지
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• 제22권4호
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• pp.13-27
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• 2022

서비스 현장에서 로봇의 활용이 증가하고 있다. 본 연구는 서비스 로봇의 종업원으로서의 역할에 주목하여, 로봇의 서비스가 고객행동에 어떠한 영향을 주는지를 서비스 성공과 실패 상황에서 사람 종업원과 비교하여 살펴보았다. 바리스타로봇, 서빙로봇, 쉐프로봇을 대상으로 세 번의 실험을 통해 실증분석을 수행하여 도출된 결과는 다음과 같다. 먼저, 서비스가 성공적인 경우, 사람들은 서비스를 제공한 종업원이 사람인지, 로봇인지에 관계없이 재방문 의도가 유사하게 나타났다. 반면, 서비스가 실패인 상황에서는 로봇 종업원으로부터 서비스를 받은 경우보다 사람 종업원으로부터 서비스를 받은 경우에 재방문 의도가 더 부정적인 것으로 나타났다. 이에 대한 이유는 아직까지 서비스 로봇의 능력에 대한 고객들의 기대가 사람 종업원에 비해 낮기 때문인 것으로 파악되었다. 마지막으로 고객들은 로봇의 서비스가 사람의 서비스에 비해 더 안정적이라고 인식하는 것으로 나타나 서비스 로봇이 성공적인 서비스를 제공한다면 로봇으로부터 서비스를 제공받는 고객으로부터 긍정적인 반응과 행동을 이끌어낼 수 있을 것으로 예상된다.

• 한국조리학회지
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• 제12권2호
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• pp.1-17
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• 2006

This study is to develop a viable measurement tool of crowdedness in restaurants. First, to measure customer’s awareness of crowdedness related to each different environmental factor in a restaurant, 49 factors of crowdedness awareness were selected based on the previous studies and then properties of each factor affecting customer’s satisfaction for crowdedness were analyzed. To analyze effects of each factor upon the satisfaction rate, a Multiple Regression Analysis was conducted with the crowdedness awareness as an independent variable and satisfaction of crowdedness as a dependent variable. The results showed that when an analysis of the environmental factors in the crowdedness awareness was conducted in an effort to develop a measurement tool of crowdedness awareness in restaurants, that would be fit for the domestic food service market, based upon 49 factors of restaurant environment. Focusing on expectation and satisfaction rate, it was found that rating the satisfaction level would be a much more effective tool to measure crowdedness awareness because satisfaction rate appeared to be more closely related to the awareness than the results obtained from the Multiple Regression Analysis with a difference between expectation and satisfaction scores as an independent variable.

• 간호행정학회지
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• 제12권4호
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• pp.541-554
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• 2006

Purpose: The purpose of this study is to provide basic data for the improvement of the quality in the emergency nursing services by investigating the expectation level and actual received level with nursing care and identifying the factors that influence patient satisfaction with the emergency nursing care in the military hospitals. Method: Using a self report questionnaire, data were collected from 150 patients who had been admitted in military hospitals emergency department. The data collection was done between April 17 and April 30, 2006. At least, 145 questionnaires were analyzed and used in this study. Results: The average sum score was 61.93 out of 76 with standard deviation 9.590. The mean of the patient's expectation levels with the overall emergency nursing services was $(3.25{\pm}.504)$ out of the highest score 4. the average sum score was 63.27 out of 76 with standard deviation 9.902. The mean score of the patient's actual levels with the overall emergency nursing services was $(3.33{\pm}.521)$ out of the highest score 4. Conclusion: nursing management strategies must be established to remove patient's dissatisfaction factors and to improve the emergency nursing care quality through continuous measurement and assessment of the patient's satisfaction with emergency nursing services in military hospitals.

• 한국식품조리과학회지
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• 제23권6호
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• pp.930-939
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• 2007

The purpose of this study was to suggest ways for practical food coordination, by examining restaurant-visitor' expectation factors for food coordination in restaurants. Statistical analyses were carried out based on the statistical data collected via survey from the restaurant. visitors. For the data analysis, factor analysis, reliability analysis, frequency analysis, t-test, and ANOVA were applied, using the SAS 9.1(ver.) program. In the results for the general perception of food coordination, the degree of recognition by restaurant visitors for food coordination is not high. However, necessity for food coordination is highly recognized and a 70% of the respondents were positive in their response about an expropriation price. Fitty percent of the respondents indicated a positive response regarding the relationship between the visual effect of the food and a re-visit to the restaurant. Therefore, most restaurant visitors believe food coordination is necessary in restaurants, and expect to pay for it in price.

• 유통과학연구
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• 제15권9호
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• pp.37-52
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• 2017

Purpose - This study explores the influence of franchisors' supports on franchisees financial performance, overall satisfaction and intention to remain. Research design, data, and methodology - Given the exploratory design of the investigation, purposive sampling technique was used to select twenty-six (26) franchisees as key informants for this study. In-depth face-to-face interviews were conducted leading to generation of rich qualitative data on the phenomenon of support services in the Nigeria franchise system. Results - Results indicate that at both the initial and growing stages, training and management service supports have marked influence on franchisees business outcomes. However, findings revealed that at the initial stage, the impact of training is greatest but this impact subsequently declines as franchisees master the nuances of the business. Management services on the other hand maintains a constant relevance through all stages of franchisees business. Conclusions - Three key conclusions were drawn from the findings of this study. First, the quality of initial and ongoing supports have consequences for the long-term health of franchisees and franchisors' businesses. Second, poor management of franchisees' expectations and perception of supports could damage franchise partnerships. Third, franchisees form their expectation of supports largely from the nature of initial supports provided by the franchisors.

• 대한한방소아과학회지
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• 제24권1호
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• pp.36-45
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• 2010

Objectives The purpose of this study is to evaluate the effect of herbal medicine in children's growth and to report the children's expectation. Methods 171 children visited the department of Pediatrics, Kyung-Hee Oriental Medical Hospital from June 2009 to December 2009 were studied. They were treated more than 6 months and they visited our clinic more than 3 times. Every time when patients visited our hospital, their height, body weight and obesity degree was examined using DS-102(dszenix, Seoul). Also, height percentile of first and the last visit was measured, and those were compared by the Growth Statistics Curve made by the Korean Association of Pediatrics, 2007. Results and Conclusions The mean growth of total children increased by 4.42 percent; the increased percent for boys was 4.17 and that of girls was 5.00. Herbal medical treatment helped growth in children who took medicine for growth retardation problem. Plus, majority of parents who visited the department of Pediatrics, Oriental Medical Hospital satisfied with the service and their children's height. Although thinking genetic factor is important for their height, but they think that herbal medical treatment help the growth with changing eating habit.

• 정보관리학회지
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• 제30권4호
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• pp.133-154
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• 2013

본 연구의 목적은 과학기술정보 서비스 기관인 한국과학기술정보연구원(KISTI)에서 정보의 공동활용을 목적으로 제공하고 있는 오픈서비스에 대한 이용자의 만족도를 분석하여, 오픈서비스 이용자의 요구를 파악하고 수요자 기반의 서비스 개선사항을 도출하는데 있다. 이를 위해 KISTI에서 제공하는 있는 오픈서비스인 NOS(NDSL Open Service)의 이용자를 대상으로 만족도 조사를 실시하였다. 서비스별 품질을 나타내는 이용자의 만족도 지표는 해당 서비스에 대해 이용자들이 지각하는 품질을 측정할 수 있도록 설계하였으며, 품질지수, 만족지수, 성과지수로 구성되었다. 분석결과 이용자들은 오픈서비스의 사회적 기여도 및 공익성 측면에서 긍정적인 평가를 하고 있음을 확인할 수 있었다. 반면, 환경품질과 서비스 과정품질 항목은 상대적으로 낮은 만족도를 보여주어 오픈서비스를 조금 더 쉽게 활용할 수 있도록 하는 편의성의 제고와 함께 VOC를 중심으로 서비스 이용과정 및 환경 만족도 제고 방안을 모색해야 함을 알 수 있었다.