• 제목/요약/키워드: Service Evaluation Models

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Sire Evaluation Using Animal Model and Conventional Methods in Murrah Buffaloes

  • Jain, A.;Sadana, D.K.
    • Asian-Australasian Journal of Animal Sciences
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    • 제13권9호
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    • pp.1196-1200
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    • 2000
  • First lactation records of 683 Murrah buffaloes maintained at National Dairy Research Institute, Karnal, were used for comparing the sire evaluation for age at first calving, first lactation 305-day or less milk yield and first service period. The sires were evaluated using Simple daughters average, Contemporary comparison, Least-squares and BLUP methods. The BLUP evaluations were obtained under single-, two- and three-trait individual animal models. The results revealed that for taking a decision regarding the method of sire evaluation to be used for selecting sires with high breeding values, criteria of the rank correlation could be misleading and comparison of the selected sires is likely to give a veritable picture. The Best Linear Unbiased Prediction method under multi-trait animal model incorporating first lactation milk yield with first service period as a covariable and age at first calving in the model was found to be more efficient and accurate for sire selection in Murrah buffaloes.

간호실무에서의 결과평가 (Evaluation of outcome in nursing practice)

  • 이병숙;권영숙
    • 간호행정학회지
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    • 제2권2호
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    • pp.59-71
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    • 1996
  • Today, quality management is appearing as a critical issue in the field of health care service, partly because of increasing cost of health care. And qualified health care is also accepted as the right of clients, and the responsibility of health professions. So nursing profession can survive and develop only through the quality management of nursing practice like other health professions. Recently, Consumers of nursing service require the effectiveness and the efficiency of nursing practice. Effectiveness and efficiency of nursing practice can be accomplished by outcome evaluation. The focus of outcome evaluation in nurisng practice is on the change which occures in patient's health status with nurisng intervention. Evaluation of outcome is difficult because of some related problems which should be solved, or managed. These problems could be classified as problems of measurement, and attribution. To solve the problems and to evaluate the outcome in nursing practice more accurately, following tasks were suggested. 1) Outcome indicators, and outcome measurement tools should be developed. For these purpose, outcome variables that nursing interventions can contribute primarily should be found out. Also, outcome variables which are driven from nursing theories should be developed. 2) Outcome researches which can explain the effect of nursing care to patient outcomes should be performed. The outcome researches are the methods which can increase the power of nursing profession. 3) Models which can be used for the systematic and scientific quality management in nursing practice should be developed. The models should include outcome variables, and be able to explain the relationship between structure, process, and outcome aspects of quality management. 4) The method which can make patients participate in the evaluation process of quality of nursing practice should be devised. Because outcome evaluation is client-focused evaluation, the perspectives of patients should be emphasized, and reflected in the process of evaluation.

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이동통신 Convergence 시대에 있어 R&D 평가 모델 (An Evaluation Model for R&D in Mobile Convergence Era)

  • 박복녕;김태규;권준혁
    • 한국정보통신설비학회:학술대회논문집
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    • 한국정보통신설비학회 2008년도 정보통신설비 학술대회
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    • pp.336-339
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    • 2008
  • Convergence services are very important to mobile operators in next generation mobile networks. However, mobile operators cannot deal with all convergence services because there are numerous convergence services. Thus, they should select and develop main technologies to provide convergence services which are areas to grow our business. In this paper, we introduce basic technologies to provide convergence services and then present some evaluation models to select an important area and technology.

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지능망 설비에서의 서비스 성능평가에 관한 연구 (A Study on the Services Performance Evaluation of Intelligent Network Facilities)

  • 전희종;오중민;김춘수;김병진
    • 한국조명전기설비학회지:조명전기설비
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    • 제9권2호
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    • pp.50-57
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    • 1995
  • 본 논문에서는 지능망설비의 성능평가를 위한 평가모델 분석과 현재 운용 중인 지능망서비스 설비시스템에 적용하여 성능평가 모델 및 평가결과를 제시하였다. 평가 기법에는 시뮬레이션 및 운용해석 방법을 이용하였다. 평가 결과로서, 시뮬레이션과 운용해석 방법의 결과는 대체로 일치하였으며 지능망설비의 지연요소 보다 이용자-망 상호작용시간이 더 큰 영향을 주고 있음을 알 수 있었다. 본 논문에서 제안한 평가모델에서 지능망서비스 설비구조의 특성상 서비스처리용량을 확장할 수 있었고 서비스 성능을 고려한 정보통신설비 계획시 또는 서비스 운용관리시에 유용한 성능예측 기법으로 제공될 수 있으며 지능망서비스 설계시 서비스 성능을 고려한 통신설비 설계에 유용하게 이용되리라 기대된다.

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B2B 거래에서 서술모델과 예측모델을 이용한 고객가치 산정 (Estimating Customer Value under B2B Environment Using Description and Prediction Models)

  • 박찬주;박윤선;주상호;유우연
    • 경영과학
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    • 제20권2호
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    • pp.135-149
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    • 2003
  • Developing a proper program for customer evaluation is one of the most imminent tasks to implement CRM (Customer Relationship Management). Design of the Customer Value model is an important key to the customer evaluation progrgm. This paper proposes two models for estimating Customer Value. The first one is a Description Model for Customer Value based on customer CSI (Customer Satisfaction Index) data. This model represents as quantitative numbers what customers feel from the company or the service. The second one is a Prediction Model which employs factor analysis and regression to predict customer value. This paper exploits the two models to evaluate Customer Value as well as for customer behavior prediction.

신제품 개발을 위한 통합 고객만족도 평가모델에 관한 실증적 연구 - 자동차 산업을 중심으로 - (An Empirical Study on the Integrated Customer Satisfaction Evaluation Model for New Product Development - Focused on Automobile Industry -)

  • 김동남;조재림
    • 품질경영학회지
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    • 제32권4호
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    • pp.113-124
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    • 2004
  • Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide /industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this Perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

GCAM을 이용한 국내 수송부문 모델링 (Modeling Domestic Transportation Sector Using Global Change Assessment Model)

  • 전승호;김수덕
    • 대한교통학회지
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    • 제35권2호
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    • pp.91-104
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    • 2017
  • 본 연구에서는 통합모형인 GCAM을 활용한 국내수송부문을 모델링에 대해 논의한다. GCAM은 IPCC 5차 보고서 평가에도 활용된, 국제적으로 널리 쓰이는 모형이다. 그럼에도 불구하고 이를 국내수송부문에 그대로 적용하는 데 상당한 문제가 있다. 첫째, GCAM의 기준년도(2010년) 수송 서비스수요가 국가통계와 일치하지 않다는 점. 둘째, 수송부문 시뮬레이션 결과가 관련 부문별 서비스수요의 과거추이를 제대로 반영하고 못하고 있다는 점이다. GCAM을 활용한 국내 수송부문 모델링에서 가장 중요하게 영향을 미치는 수송서비스수요 항등식을 상세히 점검함으로써, 기준년도의 서비스수요를 국가통계와 일치시키도록 노력하였다. 또 GCAM의 시뮬레이션 결과가 과거 통계추이를 제대로 반영할 수 있도록 기존모형을 점검, 수정하였다. 점검 및 수정결과, 기존 GCAM의 시뮬레이션 결과와 어떤 부분에서 문제가 있는지, 또 수송부문별 과거 서비스 수요의 추이가 어떻게 제대로 반영되고 있는지를 상세히 보고하였다. 본 연구는 향후 수송부문의 정책, 기술평가 및 온실가스저감 대책 마련 등을 위한 시나리오 분석의 기본분석도구로 유용하게 쓰일 수 있을 것으로 보인다.

Prediction of the remaining service life of existing concrete bridges in infrastructural networks based on carbonation and chloride ingress

  • Zambon, Ivan;Vidovic, Anja;Strauss, Alfred;Matos, Jose;Friedl, Norbert
    • Smart Structures and Systems
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    • 제21권3호
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    • pp.305-320
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    • 2018
  • The second half of the 20th century was marked with a significant raise in amount of railway bridges in Austria made of reinforced concrete. Today, many of these bridges are slowly approaching the end of their envisaged service life. Current methodology of assessment and evaluation of structural condition is based on visual inspections, which, due to its subjectivity, can lead to delayed interventions, irreparable damages and additional costs. Thus, to support engineers in the process of structural evaluation and prediction of the remaining service life, the Austrian Federal Railways (${\ddot{O}}$ BB) commissioned the formation of a concept for an anticipatory life cycle management of engineering structures. The part concerning concrete bridges consisted of forming a bridge management system (BMS) in a form of a web-based analysis tool, known as the LeCIE_tool. Contrary to most BMSs, where prediction of a condition is based on Markovian models, in the LeCIE_tool, the time-dependent deterioration mechanisms of chloride- and carbonation-induced corrosion are used as the most common deterioration processes in transportation infrastructure. Hence, the main aim of this article is to describe the background of the introduced tool, with a discussion on exposure classes and crucial parameters of chloride ingress and carbonation models. Moreover, the article presents a verification of the generated analysis tool through service life prediction on a dozen of bridges of the Austrian railway network, as well as a case study with a more detailed description and implementation of the concept applied.

슬래브교의 피로도 평가 전문가 시스템 (Development of Expert System for Fatigue Assessment of Slab Bridge)

  • 오병환;김세훈;박종범;김지상
    • 한국콘크리트학회:학술대회논문집
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    • 한국콘크리트학회 2003년도 가을 학술발표회 논문집
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    • pp.396-401
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    • 2003
  • For a realistic and reasonable determination of condition and status, assessment system should include load modeling for the loads acting on slab bridges due to traffic loads, evaluation system for fatigue, and determination of remaining service life. The purpose of the present study is to develop a realistic expert system which can estimate reasonably the fatigue and service life of slab bridges, based on the load models that are derived from the traffic loads.

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DEA에 의한 병원 효율성 평가에서 질적 측면 통합 모형에 관한 연구 - 국립대학교병원에 대한 분석을 중심으로 - (A Study on Quality-incorporating Models in Evaluation of Hospital Efficiency with Data Envelopment Analysis - An Analysis on National University Hospitals in Korea -)

  • 신동욱;신종각;정기택
    • 한국병원경영학회지
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    • 제13권3호
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    • pp.69-93
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    • 2008
  • Rising healthcare cost is a global phenomenon that justifies governments' introduction of 'incentive regulation' plan for the improvement of hospital efficiency. A number of previous studies tried to evaluate the efficiency of healthcare organization by using Data Envelopment Analysis(DEA), a common efficiency benchmarking method. However, there is a concern that this kind of efficiency evaluation could induce "quantity-quality trade-off". Moreover, as quality aspect is especially important in terms of 'effectiveness' of health care, it should be considered in efficiency evaluation of healthcare organization. A number of different models were tried so far to incorporate quality aspect into DEA, however, none is universally recognized as a standard. Thus, in this study, previous quality-incorporating DEA models were categorized into 6 types according to the way of incorporating quality aspect, and strengths and limitations of each type were reviewed with a set of artificial data as an example. Based on this review, a new quality-incorporating efficiency evaluation model, named Quality-adjusted output DEA(QAO-DEA), was suggested. As an exploratory empirical analysis, technical efficiency of human resource were measured with different quality-incorporating DEA models, using 2004 data from National University Hospitals. In conclusion, Quality-adjusted output DEA(QAO-DEA) model seems to be one of the most desirable alternatives to incorporate quality aspect in efficiency evaluation of hospital, and deserves the consideration as a policy tool to induce simultaneous improvement of both efficiency and quality.

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