• 제목/요약/키워드: Service Evaluation

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도장계 종류에 따른 강교 도장의 공용수명 예측 (Service Life Prediction for Steel Bridge Coatings with Type of Coating Systems)

  • 이찬영;장태순
    • 한국강구조학회 논문집
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    • 제28권5호
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    • pp.325-335
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    • 2016
  • 국내의 강교 도장 시방에 등재되어 있는 도장계에 대한 공용수명 예측을 위하여 현장 열화도 평가 및 촉진 내후성 시험을 수행하였고, 평가 결과에 대한 회귀분석을 통하여 열화모델을 도출하였다. 현장 적용 실적이 없는 도장계에 대해서는 국외 연구 결과 및 본 연구에서 수행한 촉진 내후성 시험 결과를 참고하여 염화고무계 및 우레탄 마감 도장계의 현장 열화도 평가 결과에 열화도 항목별 조정계수를 적용하여 가상의 평가 결과를 도출한 후에 회귀분석을 실시하였다. 공용수명 예측 결과는 금속용사를 적용하면 도장계의 수명을 일반 도장계 대비 2배 이상 연장시킬 수 있다는 것을 보여주었다.

Development of Evaluation Metrics for Pedestrian Flow Optimization in a Complex Service Environment Based on Behavior Observation Method

  • Bahn, Sang-Woo;Lee, Chai-Woo;Kwon, Sang-Hyun;Yun, Myung-Hwan
    • 대한인간공학회지
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    • 제29권4호
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    • pp.647-654
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    • 2010
  • In a service environment, the spatial layout is an important factor that has a great impact on customers' behavioral characteristics including wayfinding and purchasing. Previous studies have shown a gap between marketing, focusing solely on profitability and satisfaction, and architecture, looking only into efficiency of pedestrian flow. To balance such disparity, this study suggests an integrated approach for assessing behavioral patterns in complex service environments. With the objective that complex service environments should aim to increase its profitability and efficiency while guaranteeing customer satisfaction, quantitative metrics was developed for evaluation. The metrics was defined to use data from behavior observation including path tracking, population counting, and gaze analysis, while previous studies have relied on abstract survey methods that were prone to sampling errors and loss of data. For validation of the metrics in a real world setting, a case study was conducted at 4 train stations in Korea. In the case study, experiments were conducted to gather the required data in all 4 train stations, while their physical layouts were also analyzed. With the results from the case study, comparative evaluation of the 4 train stations in terms of behavioral efficiency was possible, together with a discussion on the effect of their physical settings.

예비 환경교사의 교수 내용 지식(PCK)에 관한 연구 (A Study on the Pedagogical Content Knowledge In Pre-Service Environment Teacher)

  • 조성화;최돈형
    • 한국환경교육학회지:환경교육
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    • 제22권3호
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    • pp.125-135
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    • 2009
  • In this study, we discuss pedagogical content knowledge (PCK) of pre-service environment teachers since PCK is one of the most important professional competencies for teachers. In Republic of Korea, environmental education is taught as an independent subject in middle and high schools. Thus, pedagogical content knowledge (PCK) of environment teachers plays an important role for quality EE at schools. The purpose of this study is to find out the PCK(Pedagogical Content Knowledge) of pre-service environment teachers. Researchers collected and analyzed data from four environmental education department. Study method used a questionnaire for eighty-two pre-service environment teachers. The study results are as follows. Seven part of PCK(Knowledge of Instructional Strategies, Knowledge of Representation, Knowledge of Subject Matter, Knowledge of Evaluation, Knowledge of Students, Knowledge of Curriculum, Knowledge of Environmental Context) exists the significant difference in pre-service environment teachers. The highest part is the Knowledge of Environmental Context and the lowest part is the Knowledge of Evaluation in pre-service teachers. So the curriculum of environmental education department will be changing that emphasize the Knowledge of Evaluation and the Knowledge of Students.

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물류(物流) 아웃소싱 전략(戰略) 결정요인(決定要因) 및 최적(最適) 모델 (Determinants and Optimum Modelling of Logistics Outsourcing Strategy)

  • 송계의
    • 무역상무연구
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    • 제13권
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    • pp.283-302
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    • 2000
  • The firms aim to acquire services and costs advantage from logistics outsourcing strategy. But it is very important to select optimum service provider. A checklist of the criteria for the evaluation of service providers follows : service quality, low cost, logistics information system, service network, financial stability, investments in plant and equipment, management attitude and lookout for the future strategic fit, cultural and psychological barriers etc. Also, a 8-step implement of logistics outsourcing strategy will be of help for maximizing benefits of logistics outsourcing. It follows : 1-step : logistics environment analysis, 2-step : check service provider availability, 3-step : logistics outsourcing determinant analysis, 4-step : select of optimum service provider, 5-step : contract with optimum service provider, 6-step : identify of remaining barriers, 7-step : performance of logistics outsourcing, 8-step : evaluation.

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ON-DOCK 서비스 시스템이 부산항 경쟁력 향상에 미치는 영향 (On the Effect of ON-DOCK System to the Sharpening of Competitiveness Edge of the Pusan Port)

  • 양원;이철영
    • 한국항만학회지
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    • 제13권1호
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    • pp.1-10
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    • 1999
  • Port competition is generally classified into two type of inter-domestic ports and intermational ports and the latter is measured how to secure the function of intermediacy for foreign cargoes among competing parts. In the Northeast Asia top 20 world container ports such as Pusan, Kobe, Yokohama and Kaohsiung are struggling to induce transshipment containers generated in the North China region. This paper aims to analyze and evaluate the competitive factors of the said ports such as port site facilities expenses service level and flexibility of management and operations and suggest the feasible strategies that the Pusan Port to be viable transshipment center in the region. The evaluation is attempted twice. First attempt is evaluated by present conditions of each port and second attempt by upgraded conditions of evaluation value such as port service level and flexibility of port management and operations resulted from the implementation of the ON-DOCK service system. The results of evaluation are as follows; (1) Port competitiveness of first evaluation is ranked in Kobe=Kaohsiung >Pusan>Yokohama. (2) Second evaluation is resulted in Kobe> Pusan= Kaohsiung>Yokohama. According to this results the competitiveness edge of the Pusan Port is able to strengthen by implementation of the ON-DOCk system.

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이동전화 서비스 환경에서의 무선데이터 품질평가 방법에 관한 연구 (A Study of Wireless Data Quality Evaluation Method in Mobile Phone Service Environment)

  • 김순용;김상영;황선명
    • 한국컴퓨터정보학회논문지
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    • 제9권4호
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    • pp.141-147
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    • 2004
  • 최근 이동전화의 대중화로 이동전화 서비스를 제공받고자 하는 이동전화 인구는 폭발적으로 증가하고 있는 추세이다. 또한 CDMA와 같은 휴대용 단말기의 소형화와 경량화, 휴대용 전화를 통한 이동전화 서비스의 필요성이 증가함에 따라 이에 필요한 평가항목 개발과 시험환경 구축이 시급한 실정이다. 본 논문에서는 이에 이동전화 서비스 환경의 필수적인 단말기에 대한 시험원리에 대한 소개와 무선망상에서 사용되는 시험호인 무선데이터에 대한 전반적인 설명을 하면서 무선데이터를 이용한 품질평가 방법 형태에 대하여 현황과 앞으로의 전망에 대하여 알아보고자 한다.

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노인요양시설 입소자의 장기요양등급 개선과 서비스 질 관련요인 (The Related Factors with Improvement of Long-term Care Need of Residents and Quality of Service in Long-term Care Facility)

  • 진영란;최경원
    • 보건의료산업학회지
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    • 제8권1호
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    • pp.51-64
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    • 2014
  • The purpose of this study was to investigate the relationship among staffing, occupancy rate, upward level change of long-term care need, and evaluation grade of facility. Data were obtained from National Health Insurance Corporation Database. Occupancy rate and evaluation grade were highest in National/public operating facilities, while they were worst in individual operating facilities. The percents of A or B grade in evaluation grade (by newly enforced law) is highest in National/public operating facilities. Multiple regression analysis showed that upward level change of care needs was very weakly associated with the number of doctors. Evaluation grade showed a weak and significant association with occupancy ratey(by old-version law)(r=.20, p<.01), upward level change of care need in group home(r=.23, p<.01) Staffing in facility did not show significantly consistent association with upward level change of care needs, evaluation grade, and occupancy rate.

대학행정 서비스품질 평가 연구 - 6시그마 DMAIC 프로세스 이용 - (A Study on the Service Quality Evaluation of University Administrations - The utilization of DMAIC process 6sigma -)

  • 구일섭;조인희;정경희
    • 대한안전경영과학회지
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    • 제10권4호
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    • pp.209-218
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    • 2008
  • The growth in services has focused issues of service quality both for commercial enterprises and across a range of public services and government institutions. The education sector, in particular, has undergone radical change to meet the needs of its varied constituents. This paper examines key issues in internal service, customer satisfaction, service quality, relational commitment as they apply in one particular education sector. The purpose of this study is to analyze effect of internal service on customer satisfaction, educational service quality. First, In the dimension of internal service, many factors affect internal customer's evaluation for overall satisfaction. They are categorized as five factors; tangibles, reliability, responsiveness, assurance, empathy. The results of this study supported the proposed conceptual framework overall. Therefore, we identified that internal service quality is the antecedent of an internal customer satisfaction, and the consequent variables of an internal customer satisfaction are educational service quality, external customer satisfaction. The major findings of this study are summarized as follows. First, some factors(tangibles, reliability, responsiveness, assurance, empathy) affected positively internal customer satisfaction. Second, external service quality affected positively educational service quality, external satisfaction. In other words, the more internal customers have experienced internal service, the higher internal service quality deliver educational service quality.

전사적 아키텍처 기반 비즈니스 서비스 식별 및 품질평가 (A Business Service Identification and Quality Evaluation Using Enterprise Architecture)

  • 정찬기;황상규;변영태
    • 정보처리학회논문지D
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    • 제17D권5호
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    • pp.347-352
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    • 2010
  • 자동화된 서비스 식별 및 품질평가는 서비스 지향 컴퓨팅의 주요한 특징 중의 하나이며, 특히 최근 몇 년간 이에 관한 활발한 연구가 진행되고 있다. 그러나 대부분의 연구는 어플리케이션 서비스 식별 및 품질평가에 집중되어 있으며, 비즈니스 프로세스로부터 비즈니스 서비스를 식별하고 품질평가를 자동화하는 방안은 제시하지 못하고 있다. 일반적으로 비즈니스 서비스 식별은 전문가에 의해 수작업으로 이루지기 때문에 많은 비용과 모호성을 유발할 수 있을 뿐만 아니라 작업 실수 및 오해로 인해 낮은 품질의 서비스 설계로 이어질 수 있다. 본 연구에서는 전사적 아키텍처를 기계가 이해할 수 있는 지식데이터베이스로 활용한 비즈니스 서비스 식별과 품질평가의 자동화 방안을 제안한다. 제안 방안의 효용성을 보이기 위해 미국 국방부의 전사적 아키텍처를 활용한 실험결과를 제시한다.