• Title/Summary/Keyword: Service Environment

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Understanding a User's Service Usage and Knowledge Sharing Behavior in the Context of Knowledge Search Service (지식검색 서비스 사용자의 서비스 사용과 지식 공유 행위에 관한 이해)

  • Kim, Byoungsoo;Jeon, Jin Ho;Kang, Young Sik
    • Knowledge Management Research
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    • v.10 no.2
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    • pp.85-103
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    • 2009
  • Web 2.0, characterized as openness, sharing, and participation, has enabled Internet users to easily generate a variety of contents, and to share them through Web 2.0 services. Knowledge search service (KSS) is positioning itself as one of typical Web 2.0 services. Yet, few studies have sharpened our understanding of users' knowledge sharing behavior in the KSS environment. In order to address this knowledge void, this paper attempts to explore antecedents of their usage behavior in the KSS environment. Typically, they utilize stored knowledge and share their knowledge simultaneously. Considering this characteristic, our study regards service usage intention and knowledge sharing intention as final dependent variables. This study advances a research model based on Bhattacherjee's expectation-confirmation model, which is expanded by incorporating trust belief. Because of the openness of KSS, trust belief is believed to play a critical role in forming users' service usage intention and knowledge sharing intention. Furthermore, this study examines the difference of the antecedents' effects in terms of users' gender. We collected data from 275 respondents who have experience in using KSS. PLS (partial least squares) was employed for the analysis of the data. Analysis results confirm the important role of user satisfaction and trust belief in the formation of users' service usage intention and knowledge sharing intention. More importantly, trust belief has a more salient effect on knowledge service usage intention than user satisfaction. This study also shows the moderating role of users' gender. Finally, this paper provides managerial guidance on strategic planning aimed at improving users' service usage intention and knowledge sharing intention in the KSS environment.

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Definition of New SIBs for Service Description and Implementation of SCE in Intelligent Network (지능망에서 서비스 기술을 위한 새로운 SIB들의 정의와 SCE의 구현)

  • 김연중;이지영;마영식;안순신
    • Journal of KIISE:Computing Practices and Letters
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    • v.10 no.2
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    • pp.209-220
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    • 2004
  • The Goals of Intelligent Network(IN) provide the methods that create, test and apply the various hinds of services to satisfy the user's need. In this environments, we can create new IN service by description of GSL(Global Service Logic) using that SCE(Service Creation Environment). In the ITU-T CS-2, the various SIBs(Service Independent Building-blocks) are defined to develop the services. There are limitations to develop the various services using the SIBs defined in recommendation. So, in this paper, we define the new SIBs and implement the SCE. The new SIBs are defined in this paper are Connect SIB and BCSM Event SIB. The Connect Call SIB provides the connectivity between SLPI(Service Logic processing Program Instance) and call after connecting the calling party to called party. The BCSMEvent SIB provides the functions that request SSF to report the call processing event and receive it. In this paper, we design and implement the SCE that supports the SIBs defined by recommendation and this paper, provides GUI environment to specify GSI, and generates the code used by SCP.

A Study on the Effect of Social Commerce Service Quality and Service Provider Physical Environment on the Social Commerce Loyalty -Focused on the Social Commerce for Group Purchase- (소셜커머스 서비스품질과 서비스제공 업체의 물리적환경이 소셜커머스 충성도에 미치는 영향 -공동구매형 소셜커머스를 중심으로-)

  • Choi, Tae-Ho;Yun, Dae-Hong;Ock, Jung-Won
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.11
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    • pp.322-331
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    • 2016
  • This study examines the effects of social commerce service quality and the service provider's physical environment on customer loyalty based on trust and satisfaction. Study results are as follows: First, correlation analysis results for social commerce service quality and social commerce trust find that informativity and interactivity exert statistically significant effects on social commerce trust. Second, service provider's physical environment and service provider satisfaction correlation analysis results demonstrate cleanliness, ambience, and interactivity exert statistically significant effects on service provider satisfaction. Lastly, the correlation between social commerce trust, service provider satisfaction, and social commerce loyalty, was statistically significant. Results of this study are expected to provide general understanding of group purchase decisions in social commerce and to provide value input in strategy development for social commerce with respect to group purchase and service provider.

The Effects of Internal Market Orientation on Service Providers' adaptive service behavior : Serial Multiple Mediation Effects of Person-Environment Fit and Work Engagement (내부시장 지향성이 서비스 제공자의 적응적 서비스 행동에 미치는 영향: 개인-환경 적합성과 직무열의의 연속다중매개효과)

  • Lee, Myoung-Soung;Kim, Gi-Dae
    • Journal of Service Research and Studies
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    • v.13 no.4
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    • pp.24-46
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    • 2023
  • This study sought to examine how internal market orientation of service organizations affects the service providers' adaptive service behavior and to determine what psychological processes go through for this purpose. To achieve this purpose, based on previous research, a research model was set up to predict that internal market orientation of service organizations will increase service providers' adaptive service behavior by continuously mediating the psychological processes of person-environment fit and work engagement. To test the hypothesis, a survey was conducted and data were collected from nutritionists at consignment catering companies located in Busan and Gyeongnam. As a result of testing the hypotheses proposed in this study's research model, internal market orientation increased person-job fit and person-organization fit, which are key elements of person-environment fit. And, it was confirmed that person-job fit and person-organization fit have a positive effect on work engagement. Additionally, work engagement improved service providers' adaptive service behavior. Lastly, this study confirmed that the influence of internal market orientation on adaptive service behavior is continuously mediated by person-environment fit and job enthusiasm.

The Adaptive web caching service on application level active network (ALAN상에서 적응성 있는 웹 캐싱 서비스)

  • Hong, Sung-June
    • Proceedings of the Korea Information Processing Society Conference
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    • 2003.05b
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    • pp.1161-1164
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    • 2003
  • 본 논문은 ALAN(Application Level Active Network)상에서 GME(Generic Modeling Environment)라고 불리는 컴포지션 메커니즘을 이용하는 AWCS(Adaptive Web Caching Service)에 관하여 언급하였다. ALAN상의 웹 캐싱의 요구사항은 자치 구성성(self-configuration)과 자치 적응성(self-adaptation)이다 이러한 요구사항을 지원하기 위해서 본 논문에서는 친AN상에서 IN(Intelligent Inetwork)에서 유래된 SCE(Service Creation Environment)와 유사한 서비스 컴포지션 메커니즘인 GME를 이용하여 AWCS 의 설계 및 구현에 관하여 언급하였다

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An Analysis of Subjective Responses on Noise Environment According to Operators' Continuous Service (소음환경에 대한 근속년수별 작업자의 주관적 반응분석)

  • 이동춘;황규성;이임순
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.12 no.20
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    • pp.63-69
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    • 1989
  • This paper tries to define and analyse the subjective responses on noise environment according to operators continuous service in the field. The hypothesis of this paper is that the longer they serve in the same field, the more they feel seriously on noise effects. A predesigned enquete was handed out to 500 operators, and performed Friedman Test in order to check the hypothesis Concludingly, this paper accepts the hypothesis by year of continuous service-questionaire number analysis.

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A Study in the Directory Service Protocol in Distributed Environment (분산환경에서의 디렉토리 서비스 프로토콜에 관한 연구)

  • Lee, Jie-Young
    • The Journal of Information Technology
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    • v.9 no.3
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    • pp.59-66
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    • 2006
  • This paper proposes directory service protocol in distributed environment. By adding an condition retrieval function to Modify operation, the ExtModify operation improves the inconvenience to transfer a search operation and resume a Modify operation. The method suggests how to correct all the entries which require retrieval condition out of other entries designated by LDAPND.

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