• 한국프랜차이즈경영연구
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• 제10권2호
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• pp.59-70
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• 2019

Purpose - Every company studies how to attract and retain new customers to increase competitiveness and profitability. Companies establish strategies to attract customers, secure competitive advantage and generate revenue. Businesses are looking for newer and better ways to differentiate themselves in the marketplace. One of the requirements for service differentiation is to make it a prerequisite for an engaging customer experience. Customer experience can be attained through service experience. Satisfaction determine whether to reuse the food service franchise. The purpose of this study is to investigate the effect of customer experience on the satisfaction and revisit intention of food service franchise. In this study, customer experience consists of three attributes such as service environment, food quality, and price fairness. Also, this study is to identify the importance of three service experience attributes of customer satisfaction and revisit intention using ANN (artificial neural network) analysis. Research design, data, methodology - The survey was conducted on customers who have visited franchise restaurants in one month in order to examine how service environment, food quality, and price fairness have been influenced customer satisfaction and revisit intention through online survey company (SM culture & contents). A total of 300 representative surveys were collected. Of those collected surveys, 26 were not used due to missing information, resulting in 274 as the final sample size. The sample size was more than 10 times more than the number of variables used in the structural model analysis. Results - The findings of this study are as follows: Service environment and price fairness have a significant effect on satisfaction. However, food quality did not have a significant effect on satisfaction. Finally, it was found that satisfaction had a significant effect on revisit intention. Meanwhile, according to the results of ANN analysis, satisfaction as a dependent variable was found to be the most important in male price fairness and service environment in female. Also, when the revisit intention is used as a dependent variable, both male and female price fairness are important. Also, when the intention to revisit is used as a dependent variable, both male and female price processes are important. Conclusions - First, a restaurant franchise enterprise needs to manage customer service experience. Customers should strive to eat and enjoy at a dining franchise store. Second, it is necessary to design a food service franchise shop as a customer-oriented service environment. Franchise companies need to improve the environment so that customers can use the store conveniently. Third, the restaurant franchise menu price needs to be cheaper than the alternative menu. The restaurant franchise menu needs to be constructed with a popular menu that can be used continuously by the customer, so that it can be set at a reasonable price.

• 정보처리학회논문지D
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• 제10D권6호
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• pp.1017-1024
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• 2003

지니는 자바 기줄의 특성을 가장 잘 살린 홈네트워크 미들웨어이다. 하지만 지니를 기반으로 홈네트워크 서비스를 제대로 지원하기 위해서, 지니 시스템은 어려운 일련의 작업과 복잡한 관리를 필요로 한다. 본 논문에서 개발한 서비스 고리 시스템은 자동화 모듈을 포함하고 있는 서비스 제공자 컴포넌트와 룩업 서비스 컴포넌트이다. 본 자동화 모듈은 지니 시스템에서 필요한 라이브러리, 실행하고 있는 컴퓨터의 환경정보, 지니 서비스를 위한 클래스 파일 시스템 구성 정보의 탐색과 설정을 자동화하였다. 본 시스템은 지니 홈네트워크 실행환경의 자동화, 서비스 관리 구조의 단순화 및 서비스 실행의 시각화를 통해 서비스 관리자나 서비스 제공자에세 효율적인 서비스 관리 환경을 제공한다 .

• 한국IT서비스학회지
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• 제21권6호
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• pp.21-37
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• 2022

Due to the development of technology and medical care following the 4th industrial revolution, the medical paradigm is shifting towards patient-centered medical services. Based on the development of smart home technology, the residential environment is changing into a residential space that cares for and heals the lifestyles and the healthcare of families. As lifestyle changes, the concept of supporting smart home care based on the residential environment is making it possible to build a smart home IoT service design with enhanced accessibility and convenience for medical appointments and well-being lifestyle care. This paper is a study on user-centered health care smart home IoT service design suitable for family members based on the health care, beauty care, exercise care, and customized diet care beyond the conventional concept of health care monitoring. Based on the analysis, this paper proposes a personal care coordinate smart home service design in a human-centered wellness clinic care smart home service design environment. Human-centered wellness clinic smart home IoT service design is meaningful in presenting a vision for research on smart home service design that links hospital-linked and care-linked service industries, which should be considered from the smart home construction planning stage.

• 한국산학기술학회논문지
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• 제9권5호
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• pp.1296-1303
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• 2008

최근 대학의 교육 환경은 교육 여건과 IT 인프라의 발전을 기반으로 많은 변화를 가져오고 있다. 특히 대학의 경쟁력 제고와 대학 이미지 개선을 목표로 중장기 발전계획을 도모하고 있다. 이를 실현하기 위한 단계적인 과정으로 유비쿼터스 캠퍼스를 구축하고 있으며, 교육 서비스의 확대와 IT 기술의 발전을 기반으로 다양한 서비스를 위한 콘텐츠 시스템을 구축하고 있다. 현재 구축되고 있는 서비스 환경은 실수요자를 위한 효율적인 서비스가 제공되지 못하고 있으며, 신기술의 도입이나 연구개발을 통한 테스트베드의 성격이나 원활한 서비스 운영에만 집중되어 있다. 또한 급변하는 대학 환경에서 새롭게 요구되고 있는 교육 콘텐츠 서비스에 대한 구성원 중심의 최적화된 모델을 구현하는데 한계가 있다. 본 논문에서는 대학 구성원 중심의 효율적인 유비쿼터스 캠퍼스 취업 서비스 모델을 제시한다. 제시한 모델을 기반으로 유비쿼터스 캠퍼스 구축의 핵심요소인 구성원 중심의 u-리쿠르트, 캠퍼스 안내 모바일서비스 등을 통하여 구성원이 실질적으로 필요로 하는 콘텐츠를 제공하는 유비쿼터스 캠퍼스 서비스 모델을 구성할 수 있다.

• International Journal of Advanced Culture Technology
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• 제8권3호
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• pp.172-185
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• 2020

To explore the impact of restaurant service quality for foreigners in South Korea on customer satisfaction, customer trust, and loyalty from three dimensions: quality of physical environment, food quality, and service quality and the influence of perceived price on satisfaction and loyalty, a survey was conducted by collecting 202 valid questionnaires and Amos 23 was used to examine the relationships between variables. The results show that the quality of physical environment, food quality, and service quality have significant positive effects on customer trust, but only food quality has a significant effect on customer loyalty and all three have no significant effects on customer satisfaction. In addition, customer trust has a significant positive effect on customer satisfaction and customer loyalty, but the effect of customer satisfaction on loyalty has not been verified in this study. At the same time, perceived price has a significant positive effect on customer satisfaction, but no significant effect on customer loyalty. Then the study examined the moderating effect of gender by using the SEM multi-group analysis method, founding that there are no significant differences between male and female on the impact of the three dimensions of restaurant service quality on customer satisfaction, and no significant differences between male and female on the impact of perceived price on customer satisfaction and customer satisfaction on loyalty, meaning that gender's moderating effects are not valid. These conclusions of this study are useful for restaurant operators to improve the quality of the physical environment, food quality and service quality, effectively improve customer trust, and thus customer satisfaction and loyalty.

• 인터넷정보학회논문지
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• 제21권1호
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• pp.103-110
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• 2020

The EDISON is a platform that supports numerical analysis for problem solving in computational science and engineering. We provide a cloud service for users, and provide an environment to access and execution of the simulation service on the web. For now, the EDISON platform provides simulation services for eight applied field on computational science engineering. Users can check the numerical analysis result by web in the computational science and engineering platform. In addition, various services such as community activity with other researchers, and the configuration of simulation environment by user 's needs can be provided. A representative service of the EDISON platform is a web-based simulation service that performs numerical analysis for problem solving of various computational science and engineering. Currently, EDISON platform provides workbench simulation service. It is the web-based simulation execution environment, and result analysis to provide simulation regardless of various personal computing resource or environment in each numerical analysis. In this paper, we build an interface for pre and post processor that can be used in conjunction with the workbench-based simulation service provided by EDISON platform. We provide a development environment with interface that is implemented by applying a pre and post processor optimized for the simulation service. According to simulation and execution are performed by linking the new workbench-based simulation service to the pre and post processor.

• 한국병원경영학회지
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• 제18권4호
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• pp.18-38
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• 2013

This study aims to analyze the effect of quality of health care on perceived value, patient satisfaction and revisit intention. Especially, it was focused on outdoor environment, indoor environment, admission procedure, hospital image, service quality of physicians nurses medical technicians medical staff that patients perceived. Inpatients and outpatients were selected from three hospital in D city Questionnaire survey was employed to collect data from the subjects. For inpatients, indoor environment, admission procedure, hospital image and service quality of physicians have an effect on perceived value. Admission procedure, hospital image and service quality of physicians nurses medical technicians has an effect on the patient satisfaction. Hospital image and service quality of physicians nurses medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. For outpatients, Admission procedure, hospital image and service quality of physicians medical technicians have an effect on perceived value. Indoor environment, hospital image and service quality of physicians medical technicians medical staff has an effect on the patient satisfaction. Indoor environment, hospital image and service quality of physicians medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. They should evaluate customer satisfaction on their services and analyze various factors that affect on it to improve middle hospitals.

• 한국정보과학회논문지:정보통신
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• 제31권6호
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• pp.633-642
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• 2004

최근 유비쿼터스 컴퓨팅 환경의 등장에 따라, 사용자의 자주 변화하는 제약조건에 맞는 서비스를 제공하기 위해서 망 내에서의 문맥인식성을 고려한 자치적응성(self-adaptation)이 요구되고 있다 그러나 기존 망에 자치적응성 기능을 추가하고자 할 때 느린 망 표준화 문제와 느린 서비스 재배치 문제가 발생한다. 액티브네트워크는 이러한 문제점을 해결하기 위한 적합한 환경으로써 망에 새로운 자치 적응성을 추가하고 빠른 재배치를 할 수 있다. 그러므로 본 논문은 문맥인식성을 고려한 자치적응성 지원을 위해서 에이전트 기반 액티브네트워크와 제약조건 기반 SCE(Service Creation Environment)클 이용한 SAS(Self Adaptation Service)를 제안하였다. 본 SAS의 이점은 망 내에서 문맥인식(context-aware)을 고려한 서비스 지원과 빠른 서비스 재배치 지원이다.

• 한국식품영양학회지
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• 제27권5호
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• pp.914-920
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• 2014

This study was conducted on children from 10 community children centers located in northern Seoul. The quality factors of the food services of the community children centers were divided into five factors, including sanitation, food, environment, subsidiary service and staff. Analysis of the differences in the importance of factors and satisfaction with the food service quality indicated satisfaction to be higher than importance for in all the factors except 'environment'. In particular, of the food service qualities, significant differences were found between importance and satisfaction in relation to the attributes of 'food' and 'environment'. As a result of IPA of the food service qualities in community children centers, 'sanitation' was found to be in the maintenance area, 'environment' to be in the area of concentration, and the quality attributes of 'staff' and 'subsidiary service' were found to be in the low priority area. In contrast, the 'food' quality corresponded to the area of oversupply.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2005년도 추계종합학술대회
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• pp.1105-1108
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• 2005

Media service model is divided into 3 models that are Client Pull, Server Push, and IPP(Interleaving Pull & Push) model. In most single VOD(Video On Demand) environment, Client Pull model was sufficient to play the movie Because most media contents has a low bitrate and resolution. But according to an increment of the demand of the high definition media, Client Pull model is not sufficient. Parallel VOD environment is made of several of VOD servers and provides the parallel media stream simultaneously for one client. We compared and analyzed the performance of service models with respect to network delay and data size in buffer in the single and parallel VOD environment and we found that IPP service model keeps the least network delay and stable client buffer state in the parallel VOD environment.