• The Korean Journal of Franchise Management
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• v.10 no.2
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• pp.59-70
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• 2019

Purpose - Every company studies how to attract and retain new customers to increase competitiveness and profitability. Companies establish strategies to attract customers, secure competitive advantage and generate revenue. Businesses are looking for newer and better ways to differentiate themselves in the marketplace. One of the requirements for service differentiation is to make it a prerequisite for an engaging customer experience. Customer experience can be attained through service experience. Satisfaction determine whether to reuse the food service franchise. The purpose of this study is to investigate the effect of customer experience on the satisfaction and revisit intention of food service franchise. In this study, customer experience consists of three attributes such as service environment, food quality, and price fairness. Also, this study is to identify the importance of three service experience attributes of customer satisfaction and revisit intention using ANN (artificial neural network) analysis. Research design, data, methodology - The survey was conducted on customers who have visited franchise restaurants in one month in order to examine how service environment, food quality, and price fairness have been influenced customer satisfaction and revisit intention through online survey company (SM culture & contents). A total of 300 representative surveys were collected. Of those collected surveys, 26 were not used due to missing information, resulting in 274 as the final sample size. The sample size was more than 10 times more than the number of variables used in the structural model analysis. Results - The findings of this study are as follows: Service environment and price fairness have a significant effect on satisfaction. However, food quality did not have a significant effect on satisfaction. Finally, it was found that satisfaction had a significant effect on revisit intention. Meanwhile, according to the results of ANN analysis, satisfaction as a dependent variable was found to be the most important in male price fairness and service environment in female. Also, when the revisit intention is used as a dependent variable, both male and female price fairness are important. Also, when the intention to revisit is used as a dependent variable, both male and female price processes are important. Conclusions - First, a restaurant franchise enterprise needs to manage customer service experience. Customers should strive to eat and enjoy at a dining franchise store. Second, it is necessary to design a food service franchise shop as a customer-oriented service environment. Franchise companies need to improve the environment so that customers can use the store conveniently. Third, the restaurant franchise menu price needs to be cheaper than the alternative menu. The restaurant franchise menu needs to be constructed with a popular menu that can be used continuously by the customer, so that it can be set at a reasonable price.

• The KIPS Transactions:PartD
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• v.10D no.6
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• pp.1017-1024
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• 2003

Jini is a promising HomeNetworking middleware of computing environment based on Java Technology. To support Homenetwork service based on Jini, Jini device requires a successive operation and complicated management. In this paper, our service management system is a service provider component and lookup service component including automation module. Our automatin module privide searching and setting function of a library, runtime environment and class file system cinfiguration information for Jini service. Our system can be accomplished by automation of runtime environment, simplification of service management structure, visualization of service execution.

• Journal of Information Technology Services
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• v.21 no.6
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• pp.21-37
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• 2022

Due to the development of technology and medical care following the 4th industrial revolution, the medical paradigm is shifting towards patient-centered medical services. Based on the development of smart home technology, the residential environment is changing into a residential space that cares for and heals the lifestyles and the healthcare of families. As lifestyle changes, the concept of supporting smart home care based on the residential environment is making it possible to build a smart home IoT service design with enhanced accessibility and convenience for medical appointments and well-being lifestyle care. This paper is a study on user-centered health care smart home IoT service design suitable for family members based on the health care, beauty care, exercise care, and customized diet care beyond the conventional concept of health care monitoring. Based on the analysis, this paper proposes a personal care coordinate smart home service design in a human-centered wellness clinic care smart home service design environment. Human-centered wellness clinic smart home IoT service design is meaningful in presenting a vision for research on smart home service design that links hospital-linked and care-linked service industries, which should be considered from the smart home construction planning stage.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.5
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• pp.1296-1303
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• 2008

Recently, the university environment has been changed faster than before. It has based on university environment and IT infrastructure. Especially, most of local university has devised development plan such as improving the image and competitive power of campus. Digital, Electronic and Mobile Campus has increased the importance as people realize that the use of technology can improve the learning process. U-Campus of latest IT Technology need a service environment of which the practical use is possible through IT analysis of the members. For example u-campus setup of mobile offers the convenience to the members. We expected thing to use much, even though actual condition investigation about IT environment of the user is insufficient. The inconvenience of mobile could not be activated to the service for proactive use. The importance became the result about u-campus service setup of a company and university center. This service environment cannot offer specific information of center members for which the service implements. In this paper, we studied about members centralized u-campus model through u-recruit, campus information mobile service on university.

• International Journal of Advanced Culture Technology
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• v.8 no.3
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• pp.172-185
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• 2020

To explore the impact of restaurant service quality for foreigners in South Korea on customer satisfaction, customer trust, and loyalty from three dimensions: quality of physical environment, food quality, and service quality and the influence of perceived price on satisfaction and loyalty, a survey was conducted by collecting 202 valid questionnaires and Amos 23 was used to examine the relationships between variables. The results show that the quality of physical environment, food quality, and service quality have significant positive effects on customer trust, but only food quality has a significant effect on customer loyalty and all three have no significant effects on customer satisfaction. In addition, customer trust has a significant positive effect on customer satisfaction and customer loyalty, but the effect of customer satisfaction on loyalty has not been verified in this study. At the same time, perceived price has a significant positive effect on customer satisfaction, but no significant effect on customer loyalty. Then the study examined the moderating effect of gender by using the SEM multi-group analysis method, founding that there are no significant differences between male and female on the impact of the three dimensions of restaurant service quality on customer satisfaction, and no significant differences between male and female on the impact of perceived price on customer satisfaction and customer satisfaction on loyalty, meaning that gender's moderating effects are not valid. These conclusions of this study are useful for restaurant operators to improve the quality of the physical environment, food quality and service quality, effectively improve customer trust, and thus customer satisfaction and loyalty.

• Journal of Internet Computing and Services
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• v.21 no.1
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• pp.103-110
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• 2020

The EDISON is a platform that supports numerical analysis for problem solving in computational science and engineering. We provide a cloud service for users, and provide an environment to access and execution of the simulation service on the web. For now, the EDISON platform provides simulation services for eight applied field on computational science engineering. Users can check the numerical analysis result by web in the computational science and engineering platform. In addition, various services such as community activity with other researchers, and the configuration of simulation environment by user 's needs can be provided. A representative service of the EDISON platform is a web-based simulation service that performs numerical analysis for problem solving of various computational science and engineering. Currently, EDISON platform provides workbench simulation service. It is the web-based simulation execution environment, and result analysis to provide simulation regardless of various personal computing resource or environment in each numerical analysis. In this paper, we build an interface for pre and post processor that can be used in conjunction with the workbench-based simulation service provided by EDISON platform. We provide a development environment with interface that is implemented by applying a pre and post processor optimized for the simulation service. According to simulation and execution are performed by linking the new workbench-based simulation service to the pre and post processor.

• Korea Journal of Hospital Management
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• v.18 no.4
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• pp.18-38
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• 2013

This study aims to analyze the effect of quality of health care on perceived value, patient satisfaction and revisit intention. Especially, it was focused on outdoor environment, indoor environment, admission procedure, hospital image, service quality of physicians nurses medical technicians medical staff that patients perceived. Inpatients and outpatients were selected from three hospital in D city Questionnaire survey was employed to collect data from the subjects. For inpatients, indoor environment, admission procedure, hospital image and service quality of physicians have an effect on perceived value. Admission procedure, hospital image and service quality of physicians nurses medical technicians has an effect on the patient satisfaction. Hospital image and service quality of physicians nurses medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. For outpatients, Admission procedure, hospital image and service quality of physicians medical technicians have an effect on perceived value. Indoor environment, hospital image and service quality of physicians medical technicians medical staff has an effect on the patient satisfaction. Indoor environment, hospital image and service quality of physicians medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. They should evaluate customer satisfaction on their services and analyze various factors that affect on it to improve middle hospitals.

• Journal of KIISE:Information Networking
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• v.31 no.6
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• pp.633-642
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• 2004

A self-adaptation with context-awareness is needed within network to meet costumed services according a user's changing constraints. But the existing network has many difficulty in adding new functions because of slow standardization of network and slow deployment of new services. To solve this problem, an active network can support the suitable environment to add new function such as self- adaptation. Therefore, this Paper suggests Self Adaptation Service(SAS) using agent-based active network and the constraint-based Service Creation Environment(SCE) to support self-adaptation with context-awareness. SAS provides benefits to support the context-aware service and the fast deployment of new services.

• The Korean Journal of Food And Nutrition
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• v.27 no.5
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• pp.914-920
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• 2014

This study was conducted on children from 10 community children centers located in northern Seoul. The quality factors of the food services of the community children centers were divided into five factors, including sanitation, food, environment, subsidiary service and staff. Analysis of the differences in the importance of factors and satisfaction with the food service quality indicated satisfaction to be higher than importance for in all the factors except 'environment'. In particular, of the food service qualities, significant differences were found between importance and satisfaction in relation to the attributes of 'food' and 'environment'. As a result of IPA of the food service qualities in community children centers, 'sanitation' was found to be in the maintenance area, 'environment' to be in the area of concentration, and the quality attributes of 'staff' and 'subsidiary service' were found to be in the low priority area. In contrast, the 'food' quality corresponded to the area of oversupply.

• Proceedings of the IEEK Conference
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• 2005.11a
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• pp.1105-1108
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• 2005

Media service model is divided into 3 models that are Client Pull, Server Push, and IPP(Interleaving Pull & Push) model. In most single VOD(Video On Demand) environment, Client Pull model was sufficient to play the movie Because most media contents has a low bitrate and resolution. But according to an increment of the demand of the high definition media, Client Pull model is not sufficient. Parallel VOD environment is made of several of VOD servers and provides the parallel media stream simultaneously for one client. We compared and analyzed the performance of service models with respect to network delay and data size in buffer in the single and parallel VOD environment and we found that IPP service model keeps the least network delay and stable client buffer state in the parallel VOD environment.