• Structural Engineering and Mechanics
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• 제12권1호
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• pp.1-16
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• 2001

A reliable and accurate method has been developed to predict the flexural deformation response of structural concrete members subject to service load. The method that has been developed relates the extent of concrete cracking, measured as a function of the magnitude of applied moment in a member, to the reduction in the effective moment of inertia of cracked reinforced concrete members under service load conditions. The ratio of the area of the moment diagram where the moment exceeds the cracking moment, to the total area of the moment diagram for any loading, provides the basis for the calculation of the effective moment of inertia. This ratio also represents mathematically a probability of crack occurrence. Verification of this method for the determination of the effective moment of inertia has been achieved from an experimental test program, and has included beam tests with different loading configurations, and shear wall tests subjected to a range of vertical and lateral load levels. Further verification of this method has been made with reference to the experimental investigation of other recently published work.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.967-976
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• 2021

This study aimed to investigate the mechanism by which service companies transfer their services overseas and create new value while interacting with local characteristics. A narrative analysis method was used in a case study of Ajisen Ramen, a Japanese service company that created a Japanese-style ramen restaurant, which experienced rapid growth in China. This study analyzed the restaurant as global service innovation and constructed a causal mechanism to explain the resulting rapid growth. In the pre-entry stage, the tangible value source core service facilitated its successful overseas transfer. In the post-entry stage, value source core service standardization and value sharing were interrelated and locally accepted factors. Knowledge of the local characteristics influenced the local storefront format that allowed contact with local customers. This local front format made it possible to offer local customers new value. The global service innovation mechanism developed through this study reflects a causal diagram that correlated the theoretical concepts of these events.

• International Journal of Quality Innovation
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• 제10권1호
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• pp.37-51
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• 2009

The purpose of TQM (Total Quality Management)-centered organizational culture is to enhance the efficiency of business through the proper allocation and concentration of restricted resources. In order to maximize the corporate profitability through customer satisfaction, what kind of, when and how many resources should be allocated and managed to the preventive TQM activities and corrective TQM activities have become a very important decision making factors at the point of high management. This study aims to identify the causal relationships of quality-centered organizational culture on service quality and customer satisfaction relating to service failure in food service industry. And this study is intended to discover the factors of quality-centered organizational culture which impacts on service recovery justice after service failure happens, and it can be helpful for the top managers to make a decision to how to form corporate structural culture.

• 한국시스템다이내믹스연구
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• 제13권2호
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• pp.73-91
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• 2012

This study aims to comprehensively understand the dynamics between the factors related to service quality, satisfaction and reuse intention. The contents of the study are as follows. First, it draws the limitations of the existing studies by reviewing the literature related to the relationships between service quality, satisfaction and reuse intention. Second, it highlights the characteristics of System Dynamics as a means of overcoming their shortcomings as well as examining the dynamic mechanism of the relevant factors. Third, it explores the feedback loops of the relevant key variables and the feedback structure of the system. Lastly, it concludes with the suggestions and implications of the key research findings. This study is expected to emphasize the importance of the feedback mechanism operating around the service quality, satisfaction, and reuse intention. Further, the causal loop diagram developed can be a basic material for the diverse levels of governments as well as service providers to refer to for improving the service quality of Community Social Service Investment Program.

• 한국시스템다이내믹스연구
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• 제12권1호
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• pp.89-114
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• 2011

With steady increase in the demand for door-to-door delivery services, courier service providers are facing a constant pressure to reduce delivery price in order to secure quantity order and to improve the efficiency and reliability for customer service. The objective of this research is to explain the structure of the door-to-door delivery including door-to-door delivery service demand, sorting capacity in the hub-terminal, and the system performance measures such as service reliability networks using causal loop diagram(CLD). Based on causal relation, this research describes a comprehensive approach to examine how capacity reliability contributes to the renewal of the firm's competences through its reciprocal relationship with travel time reliability and connectivity reliability. Also, this research suggests the policy alternatives to improve effectiveness and efficiency of door-to-door delivery network in response to increase customer satisfaction and profit maximization of the courier service providers: operational, tactical, and strategic levels.

• 한국지리정보학회지
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• 제8권3호
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• pp.107-120
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• 2005

지하수 조사 및 개발에 필수적인 수문지질도 및 부속도면의 작성은 표준화와 함께, 도면 작성의 전산화가 요구되고 있는 분야이다. 본 연구에서는 수문지질도의 주요 도면인 stiff diagram 분포도와 우물(지하수위) 분포도 작성의 전산화를 위한 알고리즘 개발과 부속도면인 지질구조선 분포도의 작성과 분석에 필요한 알고리즘을 개발하는데 목적을 두었다. 일반적으로 지하수 유동 통로 또는 부존 지점으로서의 역할을 담당하는 지질구조선(lineament)은 항공사진이나 위성영상 판독을 통하여 추출한다. 지하수 조사 및 연구에 있어서 GIS를 활용한 지질구조선의 통계적 해석은 성과의 정확도를 제고할 뿐 아니라 신속한 과업수행에도 도움을 준다. 지질구조선의 분석은 지하수 조사, 개발과 관리를 위한 필수 항목으로서 지질구조선의 추출, 방향별 통계 계산, 단위면적내 지질구조선 밀도(길이밀도, 교차점밀도 등) 계산 등이 신속하고 용이하게 이루어져야 한다. 이를 위하여 ArcView GIS 3.x의 Avenue$^{TM}$ script를 활용하여 지질구조선 분석 프로그램을 개발하였다. 단위면적내의 지질구조선 밀도 통계 계산에서 격자형 단위 셀을 적용할 경우 격자의 모서리 방향에 따른 지질구조선 길이의 가중현상이 발생하게 되어 분석결과의 왜곡을 발생시킬 수 있다. 따라서, 본 연구에서는 방향별 가중을 일으키지 않는 원형 셀을 적용하여 지질구조선 분석을 수행할 수 있도록 프로그램을 개발하였다. 영암 및 강진지역을 대상으로 본 프로그램의 적용성을 검토한 결과 매우 유용하게 활용될 수 있음이 확인되었다. 아울러, 본 프로그램은 지질구조선뿐만 아니라 디지타이징된 선형구조에 대한 통계 및 밀도분포를 계산하는데 매우 유용하게 사용될 수 있을 것으로 본다.

• 제어로봇시스템학회:학술대회논문집
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• 제어로봇시스템학회 2002년도 ICCAS
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• pp.119.4-119
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• 2002

$\textbullet$ Intoduction : Control architecture of PSR $\textbullet$ Layered functionality diagrams $\textbullet$ Class diagrams $\textbullet$ Petri-net based configuration diagram $\textbullet$ Experiments $\textbullet$ Conclusions

• 한국가스학회:학술대회논문집
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• 한국가스학회 2003년도 춘계학술발표회 논문집
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• pp.193-196
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• 2003

• 품질경영학회지
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• 제44권2호
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• pp.389-408
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• 2016

Purpose: This study was designed to analyze the behavioral change of knowledge structures and the trends of research topics in the quality management field. Methods: The network structure and knowledge structure of the words were visualized in map form using co-word analysis, cluster analysis and strategic diagram. Results: Summarizing the research results obtained in this study are as follows. First, the word network derived from co-occurrence matrix had 106 nodes and 5,314 links and its density was analyzed to 0.95. Average betweenness centrality of word network was 2.37. In addition, average closeness centrality and average eigenvector centrality of word network were 0.01. Second, by applying optimal criteria of cluster decision and K-means algorithm to word co-occurrence matrix, 106 words were grouped into seven clusters such as standard & efficiency, product design, reliability, control chart, quality model, 6 sigma, and service quality. Conclusion: According to the results of strategic diagram analysis over time, the traditional research topics of quality management field related to reliability, 6 sigma, control chart topics in the third quadrant were revealed to be declined for their study importance. Research topics related to product design and customer satisfaction were found to be an important research topic over analysis periods. Research topic related to management innovation was emerging state and the scope of research topics related to process model was extended to research topics with system performance. Research topic related to service quality located in the first quadrant was analyzed as the key research topic.

• 지식경영연구
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• 제16권2호
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• pp.173-192
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• 2015

Domestic paid broadcasting market is largely classified into cable TV, satellite broadcasting and IPTV. Latest starter IPTV began its commercial service in 2009 and reached 10 million subscribers in August 2014 after 6 years of service. It has been growing rapidly by increasing more than 500 thousand subscribers every quarter and has taken its place firmly as one of core domestic paid broadcasting platforms, second only to cable TV. Even with this quantitative growth, 3 major IPTV companies are still running deficit, attracting attention to issue of the vitalization of IPTV business based on qualitative growth. This study draws out revitalizing and hindering factors of Korean IPTV industry through a case study on 'A' corporation which is leading domestic IPTV market and exploratory study based on interviews with experts and, by developing influencing factors into Causal Loop Diagram through system dynamics research methodology, draws out core issues in vitalization of domestic IPTV industry and suggests alternatives. Therefore, it is expected that this study will provide more diverse practical implications than preceding studies which drew out one-dimensional issues and alternatives and help vitalize Korean IPTV industry by minimizing negative effects and maximizing positive ones.