The Causal Relationship on Quality-centered Organizational Culture and Its Impact on Service Failure and Service Recovery |
Suk, Jong-Bae
(Division of Management, Hansung University)
Chung, Soong-Hwan (Division of Management, Hansung University) Choi, Kang-Hwa (Division of Management, Hansung University) Park, Ji-Young (College of Business Administration, Seoul National University) |
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