• Title/Summary/Keyword: Service Design Process

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A study on the Construction of the System Integration Management System for Civil Affairs (민원업무통합관리 시스템의 구축방안연구)

  • Yi, Sung-Ki;Rhew, Sung-Yul;Lee, Kyu-Won
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.8
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    • pp.107-116
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    • 2009
  • To establish efficient e-government and to improve the quality of public services, online public services are in operation in every administrative organization. However, due to the lack of analysis and connection between each government organization, the satisfaction of the civil users has not been improved very much. This research presents the core components of Integrated Management Model for Public Services, which can minimize the time for processing public services and the expenses for administrative procedure, based on the example of N Ministry. For this purpose, it analyzes current process of the public services to find out underlying problems, deduces requirements for improvement, presents and implements the design principles of Integrated Management System for Public Services. The efficiency of this Integrated Management System was proven with the analysis from the viewpoints of civil users, internal service representatives, and their managers.

Information Needs and Information Seeking Behaviors of Students in the Science School for Gifted (과학영재학교 학생들의 정보요구 및 정보이용행태에 관한 연구)

  • Haein Park;Jee Yeon Lee
    • Journal of the Korean Society for information Management
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    • v.40 no.2
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    • pp.33-57
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    • 2023
  • This study aims to analyze students' information needs and information-seeking behavior at science schools for gifted through in-depth interviews. The research design was conducted based on previous studies. Through in-depth interviews, this study examined ten students from six out of eight science schools for the gifted in Korea for information needs and overall information-seeking behavior. The results showed the information needs of students at science schools for gifted in the areas of curricular and extracurricular activities as well as the information-seeking behavior in teaching, learning, and research activities, which were the main topics of interest to students based on the ISP model. Based on these results, we identified the preferred information sources in the information-seeking process and discussed the peculiarities and implications of students' information-seeking behavior. The research is meaningful as it can be used as a basis for further research on the science school for gifted library and as a resource for providing services for students with deep interests and talents in science subject areas.

Design and Implentation of Body Fat Percentage Analysis Model using K-means and CNN (K-means와 CNN을 활용한 체지방율 분석 모델 설계 및 구현)

  • Lee, Taejun;Park, Chanmyeong;Kim, Changsu;Jung, Heokyung
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2021.10a
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    • pp.329-331
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    • 2021
  • Recently, as various cases of using deep learning in the health-care field are increasing, functions such as electrocardiogram examination and body composition analysis through wearable device can be provided to provide rational decision-making and a process tailored to the individual. In order to utilize deep learning, it it most important to secure refined data, and this data is being made through human intervention or unsupervised learning. In this paper, we propose a model that conducts unsupervised learning by clusters according to gender and age using human body data such as chest and waist circumferences, which are easy to measure, and classifies them with CNN. For data, the 7th human body data provided by Korean Agency for Technology and Standards was used. Through this, it it thought that it can be applied to various application cases such as personalized body shape management service and obesity analysis.

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The Influence of Professional YouTuber's Reputation on Viewer Loyalty and Subscription Intention : Focused on Moderating Effect of YouTuber Authenticity (전문 유튜버의 평판이 충성도 및 구독의도에 미치는 영향 -유튜버 진정성의 조절효과를 중심으로-)

  • Eun Chang-Ik
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.3
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    • pp.221-237
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    • 2023
  • This study was conducted as part of a phased study aimed at closely examining the mutual ecosystem between creators and viewers through paying attention to the personal media environment that is in the center of rapid changes in the media industry and particularly exploring the areas of activity of the single-person or minority media creators who lead the mobile media environment that could be accessed, viewed and produced anywhere. In particular, this study aimed to not only pay attention to the situation in which the potential to expand professional YouTuber areas encounters the changing desire and demand of content service users who continue to become more evolved as time passes, but also examine the influence of the reputation of professional YouTubers on users' loyalty and subscription intention, examine the moderating effect of sincerity on the relationship between YouTubers and users, and demonstrate such relationship formation process based on concrete data. In the conclusion section, implications that can be drawn from the study results and suggestions for further studies in the future were proposed.

A Study on Vitalization Plans for the Publishing Culture and Industry with a Book Vending Machine at Convenience Stores (편의점 도서자판기를 활용한 출판문화산업 활성화 방안 연구)

  • Lee, Yusin;Ahn, Kyu-Seo
    • The Journal of the Korea Contents Association
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    • v.22 no.5
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    • pp.247-260
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    • 2022
  • This paper investigates plans to expand distribution channels for books by installing a book vending machine at convenience stories for the vitalization of the publishing culture and industry. After establishing the meaning of convenience stories and the concept of a book vending machine, the researcher identified a need for the installation and management of a book vending machine at convenience stories. This plan will promote fairness and transparency in book sales through the convenience store system and push forward outsourcing between the publishing industry and the convenience store industry, the expansion of omnichannel service for consumers, and experiential values for clients to increase their customer satisfaction. The composition of the book vending machine will take the smart library form for its management with a universal design applied to a kiosk program. In the study, the researcher schematized this process and conducted a survey with 310 adults to search for practical management plans for a book vending machine. In the future, more research on the diversification of sales and distribution channels for publications such as the installation of a book vending machine at convenience stores will hopefully contribute to the growing amount of reading per capita and promotion of a reading environment for people according to the vitalization of the publishing culture and industry.

Rock cutting behavior of worn specially-shaped PDC cutter in crystalline rock

  • Liu, Weiji;Yang, Feilong;Zhu, Xiaohua;Zhang, Yipeng;Gong, Shuchun
    • Geomechanics and Engineering
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    • v.31 no.3
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    • pp.249-263
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    • 2022
  • The specially-shaped Polycrystalline Diamond Compact (PDC) cutter is widely used in drill bit design due to its advantages of high rock cutting efficiency, strong impact resistance and long service life in hard and abrasive formation drilling. A detailed understanding of rock cutting behavior of worn specially-shaped PDC cutter is essential to improve the drilling efficiency and decrease the drilling costs. In this paper, the theoretical models of two new principles (loading performance (LP) and cutting performance (CP)) are derived for evaluating the cutting process of worn specially-shaped cutter, the theoretical models consider the factors, such as cutter geometry, aggressiveness, stress state, working life, and rock cutting efficiency. Besides, the numerical model of heterogeneous granite is developed using finite element method combined with Voronoi tessellation, the LP and CP of 12 kinds of worn specially-shaped PDC (SPDC) cutters are analyzed. The results found that the mechanical specific energy (MSE) of worn cutters first increase and then decrease with increasing the cutting depth, and the MSE increase with the increase of back rake angle except for Conical cutter and Wedge-shaped cutter. From the perspective of CP, the worn PDC cutters are more suitable for the smaller cutting depths, and the back rake angle has little effect on the CP of the specially-shaped worn PDC cutters. Conical cutter, Saddle-shaped cutter and Ellipse-shaped cutter have the highest CP value, while Rhombus-shaped cutter, Convex cutter and Wedge-shaped cutter have the lowest value in selecting cutters. This research leads to an enhanced understanding of rock-breaking mechanisms of worn SPDC cutters, and provides the basis to select of specially-shaped PDC cutters for the specific target formation.

Development of a campus-based intervention program to strengthen food literacy among university students: A qualitative formative study

  • Eunji Ko;Eunjin Jang;Jiwon Sim;Minjeong Jeong;Sohyun Park
    • Korean Journal of Community Nutrition
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    • v.28 no.6
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    • pp.495-508
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    • 2023
  • Objectives: This study aimed to develop a campus-based intervention program to enhance food literacy (FL) among university students. Methods: In the initial phase, we conducted a literature review of FL intervention studies and held in-depth interviews with university students to identify facilitators and barriers to improving and practicing FL. Expert counseling sessions were conducted with nutrition education, marketing, and service design professionals. The results of this phase led to the creation of an initial curriculum draft. In the second phase, a follow-up survey was conducted with young adults to assess the acceptability of the developed curriculum. After the follow-up survey, additional meetings were conducted with the aforementioned experts, and the curriculum was further refined based on their input. Results: An 11-week FL intervention program was devised using constructs from the Social Cognitive Theory. The weekly curriculum consisted of 90-min theory-based and 90-min hands-on experience sessions. Three primary aspects of FL were covered: nutrition and food safety, cultural and relational dimensions, and socio-ecological aspects. Program highlights included cooking sessions for crafting traditional Korean desserts, lectures on animal welfare, insights into zero-waste practices, and communal eating experiences. Based on the study team's previous research, the program also addressed mindful eating, helping participants understand the relationship with their eating habits, and providing strategies to manage negative emotions without resorting to food. Yoga sessions and local farm visits were incorporated into the curriculum to promote holistic well-being. Conclusions: This study elucidated the comprehensive process of creating a campus-based curriculum to enhance FL among university students, a group particularly susceptible to problematic eating behaviors and low FL levels. The developed program can serve as a blueprint for adaptation to other campuses seeking to bolster students' FL.

Functions of ImageTale Application and Utilization for Psychological Counseling and Education (이미지테일 앱의 기능과 심리상담 및 교육을 위한 활용)

  • Mee Hyang Koo
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.6
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    • pp.109-116
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    • 2024
  • Recently, with the development of science and technology, various products using cutting-edge technology are being released in the human care service field. A wind of change is blowing in the field of psychological counseling, which traditionally provided services mainly through face-to-face contact in counseling rooms to help clients grow, and in the field of education, which emphasized real-time interaction of human to human. In particular, as the demand for non-face-to-face contact increases due to COVID-19, the need for counseling and educational media using internet-based applications has emerged. This study introduced the ImageTail app developed for psychological counseling and education. The design, function, and implementation process of the Imagetail app were analyzed, and the suitability of the Imagetail app as a psychological counseling medium was confirmed during the Imagetail counseling stage, which create of images and stories, and the before and after stages. Lastly, by analyzing cases in which the ImageTail app was used for psychological counseling and education, the usefulness and usability of the ImageTail app as a medium to understand human inner psychology and support growth and development was explored.

A Study on the Development Method of e-Learning Contents by the Level of Demand for Landscaping Practical Education - Development and Reuse of Modular Learning Objects - (조경실무 교육수요 수준별 이러닝 콘텐츠 개발 방법론 - 모듈형 학습객체 개발과 재사용을 중심으로 -)

  • Choi, Ja-Ho
    • Journal of the Korean Institute of Landscape Architecture
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    • v.46 no.3
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    • pp.1-13
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    • 2018
  • Landscape Architecture is a minority manpower field that requires wide knowledge and experience. Therefore, the service market is narrower than other fields, and education service for practitioners is lacking. The purpose of this study is to propose e-learning content development methodology that can provide customized landscaping practical education according to the level of education and increase the economic efficiency of the development process. First, in theoretical review, the ADDIE model was modified to select the curriculum development model that pursues efficiency and introduced the concept of reusing learning objects in the SCORM-based model. In particular, to overcome the problems presented in the precious studies, the analysis and design stages have been strengthened and faculty designers with integrated knowledge of Landscape Architecture and ICT have led the overall phase. The actual development process is based on a step by step procedure--analysis of landscaping practitioners needs and environments, etc., teaching and learning procedures and the design of activities considering contents reuse, the first development such as actual shooting and editing, and the second development reusing the first development content--and was done in the order of evaluation and revision of professionalism and satisfaction. As a result of the study, the space-based courses composed of modular learning objects were first developed as 216 courses in 8 subjects, as 208 courses in 3 subjects in total, in which the modularized learning object are crossed and combined in units and difficulty-based courses were second developed in 216 courses with 3 subjects in total. As a result of the evaluation the satisfaction assessment of the overall satisfaction was 4.20 and the average value of the eight measures was 3.97, both being close to 4.0. For the professional assessment, the scores of 8 subjects were very high at 84.8 to 96.4 points. in context, the scores of 5 subjects were equal to from 89.9 to 96.4 points. In conclusion, as the study was conducted based on a clear understanding of the digital characteristics of e-learning contents and general characteristic of the landscaping industry, it was possible to develop a curriculum by developing a course composed of modular learning objects and reusing learning objects by unit. In particular, it has been proven to be effective in conveying professional knowledge and experiences via general procedures and provided an opportunity to overcome some analog problems that may occur in offline education. In the future, further studies need to be done by expanding the content and by focusing on segmented subjects.

Developing Evaluation Criteria for Enterprise UX (엔터프라이즈 UX를 위한 평가 기준 개발)

  • Jung, Tae-Won;Yoon, So-Yeon;Nam, You-Seon;Seong, Da-In;Yoon, Yea-Jin;Lee, Min-Ho;Song, Sa-Kwang;Ha, Kwang-Soo
    • The Journal of the Korea Contents Association
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    • v.20 no.4
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    • pp.99-110
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    • 2020
  • Recently, as User Experience (UX) is considered as an important concept in the service design process of various fields, securing usability of Enterprise UX, UX developed for professional users, is acknowledged as an essential factor to increase work efficiency. The interface of Enterprise UX is complex and technically difficult for it is targeted for professional users. Thus, creating problems with complicated planning and relatively insufficient concerns regarding usability due to emphasis on development efficiency. It is necessary to consider various methods of usability, regarding further improvement is arduous in aspects of development and the cost. Therefore, this study aims to define the concept and specificity of Enterprise UX to improve usability and system effectively, and verify the main factors that reduce the usability of Enterprise UX. The evaluation of the research enterprise service, RDP (Research Data Platform), was conducted to establish and verify hypothesis. Furthermore, an independent evaluation standard for Enterprise UX is proposed after testing speculating factors that lower the usability of Enterprise UX. It is expected to utilize the Enterprise UX usability criteria defined through this study as a base data in enhancing usability and in designing Enterprise S/W.