• 융합경영연구
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• 제6권1호
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• pp.9-16
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• 2018

Purpose - Benefit delay type services have a characteristic of benefit delay that does not immediately appear at the time of delivery of service. Due to a characteristic of benefit delay, the customer's participation in the service delivery system is hindered, and the quality of service declines. As a result, customer satisfaction would be reduced. The purpose of this study is to construct an analytical framework to analyze a mechanism that promotes customer participation in benefit delay type services. Research design, data, and Methodology - Existing research has considered only the performance of service companies to enhance the quality of service and customer satisfaction. This study focused on customer participation as a factor affecting the quality of service and customer satisfaction and attempted to construct an analytical framework based on a theoretical perspective of motivational research. Results - By adopting the motivation theory, this research derived three concepts, the possibility of gaining benefits, the emotional experience, and the desire of benefit. And motivation is created when the three factors interact with each other. Conclusions - This paper has constructed an analytical framework for analyzing factors that promote customer participation in the benefit delay service and finally has proposed case study for further research.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2003년도 통신소사이어티 추계학술대회논문집
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• pp.168-171
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• 2003

IEEE 802.16 Wireless MAN standard specifies the air interface of fixed point-to-multipoint broadband wireless access systems providing multiple services. Among the service classes supported by the wireless MAN, the best effort service class is ranked on the lowest position in priority and is assisted by a MAC scheme based on reservation ALOHL Such MAC scheme must include a number of components, while many of them are not specified in the standard. In this paper, we thus reveal main components of a MAC scheme supporting the best effort service and present candidate schemes implementing such components. Combining schemes for implementing components, we then construct distinctive MAC schemes supporting best effort service. In designing a MAC scheme, the delay performance induced by the scheme should be considered since scarce resource may be available for the best effort service after the preemptive resource occupation by other service classes. In this paper, we focus on the delay fairness among the subscriber stations using the best effort service. For evaluating a MAC scheme in delay fairness, we present two definitions of delay fairness and provide a criterion for optimal MAC scheme according to each definition of delay fairness. Using a simulation method we investigate the mean delay performance exhibited by each MAC scheme arid find an optimal scheme in delay fairness. From numerical examples, we observe that SR/ED/PG＋P scheme has strong delay fairness compared with MR/ED/PG＋P and SR/ED/PG＋D schemes according to a definition of delay fairness. However, other schemes are rather shown to have better delay fairness when the other definition is adopted.

• 전기학회논문지P
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• 제64권4호
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• pp.321-326
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• 2015

Smart metering is one of the most implementable internet-of-thing service. In order to implement the smart metering, a wireless communication network should be newly designed and evaluated so as to satisfy quality-of-service of smart metering. In this paper, we consider a wireless network for the smart metering implemented with multi-purpose wireless chips and channel coding-functioned micro controllers. Especially, channel coding is newly adopted to improve successful frame transmission probability. Based on the successful frame transmission probability, average transmission delay and delay violation probability are analyzed. Using the analytical results, service coverage expansion is evaluated. Through the delay analysis, service feasibility can be verified. According to our results, channel coding needs not to be utilized to improve the delay performance if the smart metering service coverage is several tens of meters. However, if more coverage is required, chanel coding adoption definitely reduces the delay time and improve the service feasibility.

• 대한교통학회지
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• 제8권2호
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• pp.43-54
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• 1990

Six Levels of Service are defined for each type of facility for which analysis procedures as available. They are given letter designations, from A to F with Level of Service A representing the best operating conditions and Level of Service F the worst. Yet the appropriate criteria by vehicle delay model in our situations are not formed. Therefore, The objective of this study is to form the criterion of by average approach delay based on the criterion of V/C ratio. Level-of-Service criterion of this study by TRANSYT-7F Delay Model is as follows. A:${\leq}35.5$ sec, B:${\leq}41$ sec, C:${\leq}48$ sec, D:${\leq}56.5$ sec, E:${\leq}66.5$ sec, F:>66.5 sec.

• 산업경영시스템학회지
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• 제28권4호
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• pp.14-19
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• 2005

In general, cell transmission delay is more sensitive for real time video service rather than cell losses in a wireless ATM network. Existing handoff schemes, which are emphasizing the prevention of cell losses, have limitations in cell transmission delay to satisfy QoS. In this paper, we propose a scheme to minimize transmission delay generated during the handoff and to maintain the sequence of cells. Transmission delay can be reduced by transmitting ATM cells with low CLP(i.e., CLP=0) prior to others and by discarding cells with high CLP(i.e., CLP= 1). The simulation results show that the proposed scheme is suitable for delay sensitive real time VBR service as well as fast handoff by giving high CLP to less meaningful MPEG frames.

• 한국산학기술학회논문지
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• 제9권5호
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• pp.1279-1283
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• 2008

위성DMB 서비스 시스템에서는 음영 지역을 커버하기 위한 중계기인 갭필러를 운용하고 있다. 하지만, 갭필러의 커버리지 영역에 한계가 있기 때문에 위성DMB 단말기가 갭필러의 커버리지 영역에서 벗어나면 위성으로부터 직접 신호를 수신한다. 여기서, 갭필러신호 서비스 커버리지와 위성신호 서비스 커버리지 사이에 경계지역이 발생하게 되며, 이러한 경계지역에서는 위성으로부터의 신호와 갭필러로부터의 신호간에 단말기의 복조창보다 차이가 큰 지연시간이 발생하므로 서비스 품질 저하가 발생하게 되는 문제점이 있다. 본 논문에서는 위성신호와 갭필러신호 사이에 발생되는 지연시간을 극복할 수 있도록 위성신호와 갭필러신호에 Delay를 추가하여 경계지역의 품질을 개선하는 방법을 제안한다. 갭필러시설이 전국적으로 확대되지 않은 서비스 초기단계에서 이 방법은 품질개선활동에 많은 도움이 되리라 사료된다.

• 방송공학회논문지
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• 제19권4호
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• pp.439-452
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• 2014

본 논문에서는 지상파 DMB 단일 주파수 망(SFN) 설계에서 GPS를 기준 시각으로 모든 사이트의 송출 동기를 일치시키는 기존의 운용방식과 병행하여, 각 사이트의 지형적 특징을 반영한 송신 offset delay를 추가 적용함으로써 동일한 송신 제원으로 기존 대비 서비스 영역을 확장시키는 방법을 연구하였다. 실험결과 미약한 수신 전계강도 지역에서 송신 offset delay가 수신 신호품질을 개선시켰으며 방송 통신위원회가 권고하는 최소 수신 전계강도($45dB{\mu}V/m$) 지점을 기준으로 4~8 km 서비스 영역이 확장됨을 확인하였다. 각 사이트 별 고유한 송신 offset delay를 계산하기 위해서 서비스 영역 내 지리적 특징, 인접 사이트 간 전계강도 분포, 그리고 사이트별 서비스 목표 영역 등 여러 사항을 고려하였으며 본 연구에 대한 검증 실험은 수도권 DMB 서비스 영역으로 한정하였다. 또한 산출된 송신 offset delay가 단일 주파수망에 미치는 영향을 분석하기위해 수신 전계강도와 delay 간의 상관관계를 실험을 통해 분석함으로써, 송신 offset delay의 적용이 서비스 영역을 얼마나 확장시킬 수 있는지 확인하였다.

• ETRI Journal
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• 제40권3호
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• pp.347-354
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• 2018

Using various offset times to separate differential services is the most common form of service differentiation in optical burst switching networks. In this approach, a larger offset time is given to a higher priority burst, but it causes this burst to have a longer delay. One solution to this problem is to adjust the burst assembly time so that the buffering delay of the higher priority burst is always shorter than that of the lower priority burst. However, this adjustment causes another problem, called delay unfairness, for bursts with differential priorities that share the same path to their destination. This article proposes a new solution for delay fairness using the burst assembly.

• Journal of Information Technology Applications and Management
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• 제12권3호
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• pp.129-150
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• 2005

Due to the advance of the Internet, the electronic commerce is getting more widely used, and customer's demand for the e-Commerce service quality is rapidly increasing. On the other hand, e-Commerce companies required the Internet services whose quality is provided more reliable service to their customers. Therefore, it is very important to provide both e-Commerce companies and customers with the measurement and service quality in real-life network environment. But the research on the service quality measurement method for electronic commerce systems has been limited because ISP and e-Commerce providers seldom disclose detailed service measures such as, where and how much service delay incurred. In this paper, we construct sample e-Commerce systems and try to measure the service quality of the systems in real network environment. We have analyzed the delay zones and causes using a measurement tool. We must reflect the improvement method against delay causes. Accordingly, the customers can be experiences the better service quality. We hope that this research will be the groundwork for future research on the service quality of various types of e-Commerce systems and online services.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2003년도 통신소사이어티 추계학술대회논문집
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• pp.172-175
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• 2003

In this paper we propose a method fur the evaluation of the quality of service for VoIP services in NGN. Specifically, let us anatomize the elements of delay of a voice connection in the network in an end-to-end manner and investigate expected value at each point. We extract the delay time in each element in the network such as gateway, network node, and terminal equipment, and estimate an upper bound fur the tolerable delay in each element.