• The Journal of Economics, Marketing and Management
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• v.6 no.1
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• pp.9-16
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• 2018

Purpose - Benefit delay type services have a characteristic of benefit delay that does not immediately appear at the time of delivery of service. Due to a characteristic of benefit delay, the customer's participation in the service delivery system is hindered, and the quality of service declines. As a result, customer satisfaction would be reduced. The purpose of this study is to construct an analytical framework to analyze a mechanism that promotes customer participation in benefit delay type services. Research design, data, and Methodology - Existing research has considered only the performance of service companies to enhance the quality of service and customer satisfaction. This study focused on customer participation as a factor affecting the quality of service and customer satisfaction and attempted to construct an analytical framework based on a theoretical perspective of motivational research. Results - By adopting the motivation theory, this research derived three concepts, the possibility of gaining benefits, the emotional experience, and the desire of benefit. And motivation is created when the three factors interact with each other. Conclusions - This paper has constructed an analytical framework for analyzing factors that promote customer participation in the benefit delay service and finally has proposed case study for further research.

• Proceedings of the IEEK Conference
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• 2003.11c
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• pp.168-171
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• 2003

IEEE 802.16 Wireless MAN standard specifies the air interface of fixed point-to-multipoint broadband wireless access systems providing multiple services. Among the service classes supported by the wireless MAN, the best effort service class is ranked on the lowest position in priority and is assisted by a MAC scheme based on reservation ALOHL Such MAC scheme must include a number of components, while many of them are not specified in the standard. In this paper, we thus reveal main components of a MAC scheme supporting the best effort service and present candidate schemes implementing such components. Combining schemes for implementing components, we then construct distinctive MAC schemes supporting best effort service. In designing a MAC scheme, the delay performance induced by the scheme should be considered since scarce resource may be available for the best effort service after the preemptive resource occupation by other service classes. In this paper, we focus on the delay fairness among the subscriber stations using the best effort service. For evaluating a MAC scheme in delay fairness, we present two definitions of delay fairness and provide a criterion for optimal MAC scheme according to each definition of delay fairness. Using a simulation method we investigate the mean delay performance exhibited by each MAC scheme arid find an optimal scheme in delay fairness. From numerical examples, we observe that SR/ED/PG＋P scheme has strong delay fairness compared with MR/ED/PG＋P and SR/ED/PG＋D schemes according to a definition of delay fairness. However, other schemes are rather shown to have better delay fairness when the other definition is adopted.

• The Transactions of the Korean Institute of Electrical Engineers P
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• v.64 no.4
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• pp.321-326
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• 2015

Smart metering is one of the most implementable internet-of-thing service. In order to implement the smart metering, a wireless communication network should be newly designed and evaluated so as to satisfy quality-of-service of smart metering. In this paper, we consider a wireless network for the smart metering implemented with multi-purpose wireless chips and channel coding-functioned micro controllers. Especially, channel coding is newly adopted to improve successful frame transmission probability. Based on the successful frame transmission probability, average transmission delay and delay violation probability are analyzed. Using the analytical results, service coverage expansion is evaluated. Through the delay analysis, service feasibility can be verified. According to our results, channel coding needs not to be utilized to improve the delay performance if the smart metering service coverage is several tens of meters. However, if more coverage is required, chanel coding adoption definitely reduces the delay time and improve the service feasibility.

• Journal of Korean Society of Transportation
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• v.8 no.2
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• pp.43-54
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• 1990

Six Levels of Service are defined for each type of facility for which analysis procedures as available. They are given letter designations, from A to F with Level of Service A representing the best operating conditions and Level of Service F the worst. Yet the appropriate criteria by vehicle delay model in our situations are not formed. Therefore, The objective of this study is to form the criterion of by average approach delay based on the criterion of V/C ratio. Level-of-Service criterion of this study by TRANSYT-7F Delay Model is as follows. A:${\leq}35.5$ sec, B:${\leq}41$ sec, C:${\leq}48$ sec, D:${\leq}56.5$ sec, E:${\leq}66.5$ sec, F:>66.5 sec.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.4
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• pp.14-19
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• 2005

In general, cell transmission delay is more sensitive for real time video service rather than cell losses in a wireless ATM network. Existing handoff schemes, which are emphasizing the prevention of cell losses, have limitations in cell transmission delay to satisfy QoS. In this paper, we propose a scheme to minimize transmission delay generated during the handoff and to maintain the sequence of cells. Transmission delay can be reduced by transmitting ATM cells with low CLP(i.e., CLP=0) prior to others and by discarding cells with high CLP(i.e., CLP= 1). The simulation results show that the proposed scheme is suitable for delay sensitive real time VBR service as well as fast handoff by giving high CLP to less meaningful MPEG frames.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.5
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• pp.1279-1283
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• 2008

Satellite Digital Multimedia Broadcasting(SDMB) needs Gap Fillers(GFs) to cover the non-service areas. However, SDMB mobile phones which are not located in GFs service area receive signals directly from the satellite because it is impossible to cover all SDMB service with GFs. Therefore, there is a border between the GFs service coverage and the satellite service coverage and it causes a time delay in signals which are from the GFs or the satellite. The time delay is the reason why SDMB service deteriorates. In this paper, I show how to reduce the deterioration of SDMB service in the border area between the GFs and the satellite adding the time delay to the satellite signal and the GFs signal. I think that this method is helpful in reducing the deterioration, especially in the early stages of SDMB service, which the GFs are not spread all over the nation yet.

• Journal of Broadcast Engineering
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• v.19 no.4
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• pp.439-452
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• 2014

This paper suggests the method to extend service area by using the transmit offset delay in T-DMB single frequency network (SFN). In general, synchronization of the transmit time of all site can be done by using the reference clock of GPS, which dose not reflect the details geographical characteristics and transmit specifications of each site. Applying the site-specific transmit offset delay, we could extend the service area of SFN T-DMB. Applying the transmit offset delay, it is found that the signal quality in the region of weak receive field strength was improved and upto 4~8 km service area expansion was achieved by satisfying the minimum field strength ($45dB{\mu}V/m$) recommended by the Korea Communications Commission (KCC). Site-specific offset delay was calculated considering the geographic service area characteristics, distribution of electric field strength between neighboring sites and site-specific service target area. Experiments were carried out in order to analyze impact of calculated offset delay on the T-DMB SFN and also to confirm that the offset delay extends T-DMB service coverage. The experiment was done in metropolitan T-DMB service areas.

• ETRI Journal
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• v.40 no.3
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• pp.347-354
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• 2018

Using various offset times to separate differential services is the most common form of service differentiation in optical burst switching networks. In this approach, a larger offset time is given to a higher priority burst, but it causes this burst to have a longer delay. One solution to this problem is to adjust the burst assembly time so that the buffering delay of the higher priority burst is always shorter than that of the lower priority burst. However, this adjustment causes another problem, called delay unfairness, for bursts with differential priorities that share the same path to their destination. This article proposes a new solution for delay fairness using the burst assembly.

• Journal of Information Technology Applications and Management
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• v.12 no.3
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• pp.129-150
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• 2005

Due to the advance of the Internet, the electronic commerce is getting more widely used, and customer's demand for the e-Commerce service quality is rapidly increasing. On the other hand, e-Commerce companies required the Internet services whose quality is provided more reliable service to their customers. Therefore, it is very important to provide both e-Commerce companies and customers with the measurement and service quality in real-life network environment. But the research on the service quality measurement method for electronic commerce systems has been limited because ISP and e-Commerce providers seldom disclose detailed service measures such as, where and how much service delay incurred. In this paper, we construct sample e-Commerce systems and try to measure the service quality of the systems in real network environment. We have analyzed the delay zones and causes using a measurement tool. We must reflect the improvement method against delay causes. Accordingly, the customers can be experiences the better service quality. We hope that this research will be the groundwork for future research on the service quality of various types of e-Commerce systems and online services.

• Proceedings of the IEEK Conference
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• 2003.11c
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• pp.172-175
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• 2003

In this paper we propose a method fur the evaluation of the quality of service for VoIP services in NGN. Specifically, let us anatomize the elements of delay of a voice connection in the network in an end-to-end manner and investigate expected value at each point. We extract the delay time in each element in the network such as gateway, network node, and terminal equipment, and estimate an upper bound fur the tolerable delay in each element.