• 대한가정학회지
• /
• 제36권5호
• /
• pp.89-106
• /
• 1998

Standard contsacts are drafted by one side only and therefore naturally favour that party. The other party must either adhere to those terms or abandon the transaction entirely. Accordingly the terms in these contracts tend to by quite harsh, especially so in consumer transactions. The objectives of this study are to examine the degree of consumer knowledge practical use, experience of consumer problems on service contract terms and to investigate the factors which influence on the degree of experience of consumer problems related the contract terms. The data used in this empirical study included 685 consumers experienced transactions with the terms in the last two years in Seoul. Statistics used for data analysis ere Reliability, Frequencies, Means, Standard Deviation and Multiple Regression Analysis. The conclusions can be summarized as follows. 1) Actually, consumers experienced many problems related the service-contract terms, despite regulation of unfair contract terms. 2) The level of education and purchasing experience variables have affected positively to the level of consumer problem experiences related the contract terms. 3) The effect of trend and characteristics of contract terms are variables with the type of contract terms. Therefore the regulation of the contract terms have to by differently enforced according to the type of contract terms.

• Journal of Korea Trade
• /
• 제27권3호
• /
• pp.43-64
• /
• 2023

Purpose - This paper studies whether CISG can be a suitable governing law for pure service contracts. When CISG was first drafted, there was little disagreement on the fact that contracts for the sale of goods and those for the provision of services were two different types of contract. Based on this understanding, CISG explicitly provides that the Convention will apply to contracts where the preponderant part of the contractual obligation is on the sale of goods, not services. However, as more sales transactions have come to include more elements of services, mainly due to the advancement of the IoT industry, the distinction between goods and services became more blurred. Based on the observation of recent changes, some scholars even argue that such a change supports the applicability and suitability of CISG to even pure service contracts. The purpose of this paper is to critically analyze and evaluate their argument. Design/methodology - This paper focuses on two separate but related issues: CISG's 'applicability' and 'suitability' to service contracts. For the first issue, this paper will examine the rules of interpretation of international treaties under the Vienna Convention on the Law of Treaties of 1969, and will apply its rules to find the proper answer. For the second issue, this paper will perform logical and empirical analyses on the reasoning employed by scholars claiming the suitability of CISG to service contracts. Findings - This paper concludes that CISG does not, and should not, apply to pure service contracts. The argument that CISG applies to pure service contracts directly contravenes Article 3(2) of the Convention, which expressly states that it does not apply to a contract wherein the preponderant part of its obligation is about services rather than sales. Similarly, CISG is not a suitable governing law for pure service contracts because it aims provide rules specifically tailored to the needs of transactions of sales of goods, not services. Servitization of sales of goods transaction does not change this conclusion. Originality/value - This paper presents different views from those offered by some eminent scholars on the issue of applicability and suitability of CISG to service contracts. By doing so, it is hoped that the confusion caused in discussions so far are clarified. Hopefully, this paper can also provide practical guidance to practitioners engaged in the fields of international sales, services, and IoT industries.

• 지식경영연구
• /
• 제11권3호
• /
• pp.31-45
• /
• 2010

IT outsourcing studies have centered on the separate effect of formal contract and relational trust on IT outsourcing performance. In addition, previous studies ignored the importance of the relational capability that combine the formal contract and partnership can be able to deliver IT outsourcing effects. In this paper, we propose an IT governance commitment as a mediated role between relational capability and IT outsourcing performance. We collected data from 143 client companies of IT outsourcing and analyzed it using the PLS method. Our findings are revealed as following: At first, relational capability significantly and directly influence IT governance commitment as well as indirectly through formal contract and partnership. Secondly, IT governance commitment mediate between relational capability and IT outsourcing effect, and in turn affect IT outsourcing performance. The results and implications are further discussed.

• 한국항만경제학회지
• /
• 제28권2호
• /
• pp.129-153
• /
• 2012

물류 아웃소싱의 증가에 따른 화주기업과 물류기업과의 거래에서 파트너쉽 구축이 장기 거래에 영향을 미친다는 많은 연구와 노력들이 진행 되어 왔으며, 이러한 거래에서 상호 관계를 정확하게 이해하고 예상되어지는 어려움을 미리 예측하여 대비하기 위해 물류계약서를 사용하게 된다. 본 연구에서는 물류기업의 관점에서 물류계약서 조항과 공정성 조항의 구체성이 화주기업과의 파트너쉽 구축과 물류기업의 성과에 미치는 영향을 PLS (Partial Least Square) 모델링 기법을 이용하여 가설을 검증하였다. 연구 모형에서 계약 조항을 선행 연구 문헌으로부터 조작적 정의를 통하여 비용발생, 위험관리 2개 요인으로 구분하였고, 공정성 요인을 측정하기 마케팅, 심리학, 사회과학 분야에서 사용되어지고 있는 분배공정성, 절차공정성 2개 조항을 구분하였다. 실증 분석 결과 첫째, 비용발생 조항에 대한 계약서 구체화는 화주기업과의 파트너쉽(신뢰, 의사소통) 구축에 긍정적인 영향을 미친다는 것으로 나타났다. 둘째, 위험관리 조항에 대한 계약서 구체화는 화주기업과의 신뢰구축에는 영향을 주었으나 의사소통에는 크게 영향을 미치지 않는 것으로 나타났다. 셋째, 분배공정성 조항에 대한 계약서 구체화는 화주기업과의 의사소통에는 긍정적인 영향을 미쳤으나, 신뢰에는 영향을 주지 않는 것으로 나타났다. 넷째, 절차공정성에 대한 계약서 구체화는 화주기업과의 파트너쉽 구축에 영향을 주지 않는 것으로 나타났다. 마지막으로 화주기업과의 파트너쉽은 물류기업의 물류성과에 긍정적인 영향을 미치는 것으로 나타났다. 본 연구의 결과는 물류기업과 화주기업 간의 관계 구축의 위한 실무적 방향성을 제시하는데 기여를 할 것이다.

• 한국산업정보학회논문지
• /
• 제5권4호
• /
• pp.39-46
• /
• 2000

New products often have in-service reliability problem despite an intensive development program. Therefore reliability data must be collected and analyzed, and improvements designed and implemented. A type of reliability incentive contract which has recently attracted a lot of attention is reliability improvement warranty(RIW). It has been employed by military, airlines, telecommunication systems, and public utilities. An RIW contract requires that the supplies carries out all repairs, modify the equipment to improve its reliability, and provides all spates needed, for a fixed period, for once-off fee. This paper presents the reliability growth analysis and management methods for in-service MC68 microprocessor, which is the main component of the base station controller in PCS(Personal Communication Service) telecommunication system. The methods will provide guidelines to monitor reliability program in planning RIW contract.

• 한국컴퓨터정보학회논문지
• /
• 제19권12호
• /
• pp.209-218
• /
• 2014

모바일 웹 서비스 사용자가 증가함에 따라 품질을 고려한 모바일 웹 서비스 선택이 중요한 이슈로 여겨지고 있다. 품질계약은 서비스 품질의 수준을 명세한 웹 서비스 제공자와 웹 서비스 사용자간의 협약으로 웹 서비스 사용자는 품질계약을 통해 명세한 서비스 품질의 수준을 보장받을 수 있다. 본 논문에서는 품질을 고려하여 모바일 웹 서비스를 선택하기 위하여 중개자 기반의 프레임워크를 제안한다. 모바일 사용자들은 무선망에서 서비스 중개자를 통하여 웹 서비스를 요청할 수 있다. 서비스 중개자는 에이전트를 이용하여 웹 서비스 품질을 모니터링하며 서비스 품질계약에 위반사항이 발생하면 웹 서비스 제공자와 사용자에게 위반사항이 발생하였음을 통보함으로써 서비스 품질을 관리한다. 본 논문에서는 모니터링을 위하여 신뢰성, 응답시간, 그리고 가격 품질요소들을 사용하였으며 모바일 사용자들은 서비스 중개자를 통하여 품질 좋은 웹 서비스를 선택할 수 있다.

• 한국지역사회생활과학회지
• /
• 제26권4호
• /
• pp.683-696
• /
• 2015

This study measures patients' meal satisfaction according to the type of operation (self-operation and contract operation) and identifies improvement areas. A survey was conducted using 183 contract operation patients and 60 self-operation patients receiving general meals. The mean score for satisfaction for the whole sample was 3.42 (self-operation = 3.51; contract operation = 3.39), and self-operation satisfaction was significantly higher than contract operation satisfaction. Mean scores were 2.98 for food, 3.26 for menu composition, 3.57 for sanitation, 3.78 for distribution meal services, and 3.50 for menu information. Self-operation showed a higher satisfaction level than the contract operation in food and menu composition. The ccontract operation showed a higher level of satisfaction than self-operation in sanitation, distribution meal services, and menu information. In terms of feeling dissatisfaction with meal services, both groups showed the highest dissatisfaction with food and menus, and both groups agreed on food and menus that required the greatest improvement. Based on the results, contract operation managers should develop and apply menus considering their preferences. Dietitians of self-operation strengthen communication between meal service staff and patients by carrying out periodic and systematic service education on self-operation.

• 유통과학연구
• /
• 제12권9호
• /
• pp.15-23
• /
• 2014

Purpose - The purpose of this study is to investigate the effects of service marketing agents' psychological contract with the company on organizational commitment and organizational citizenship behavior. Research Design, Data, and Methodology - The antecedent variable of psychological contract, dependent variables of organizational commitment and citizenship behavior, and mediating variables of self-esteem, self-efficacy, and perceived organization support were used, based on precedent studies. Result - The psychological contract had a positive influence on self-esteem, self-efficacy, and organizational support. Moreover, self-efficacy and organizational support had an influence on commitment, while self-esteem, self-efficacy, and organizational support influenced organizational citizenship behavior. In addition, the results relating to mediated effects showed that only self-esteem had no mediated effect between contract and commitment. Conclusions - The call centers are asked to let the agents cognize an affirmative psychological contract. Further, the call centers are asked to produce an organizational atmosphere to let agents increase motivation factors. Finally, agents should develop them at personal levels to cognize organizational support affirmatively and to keep mutually beneficial contracts between call centers and agents.

• 한국IT서비스학회지
• /
• 제5권1호
• /
• pp.61-81
• /
• 2006

It is necessary to systematically explore the reform plans of the Software Industrial Promotion Law to systematically a representative high-added value future knowledge-based industry, software industry. The current Software Industrial Promotion Law provides only one provision on software business contract procedures, and the Civil Code, the National Contract law or Subcontract Fairness Law regulate other things, so the features of software industry are not properly reflected. To the contrary, the Information Communication Construction Law or the Construction Basic Law effectively prevent disputes by providing material and detailed provisions. Therefore the current software industry needs to be shifted from promotion to fundamental one. That is, as the software industry takes up a large portion at present, so the law should have basic procedural provisions. Also the National Contract Law governs only the contract procedures of public sector, so there should be business performance procedural provisions to regulate the software business formalities of civil sector. And the National Contract Law controls the sale, construction and service of articles at separate contract procedures, but software business contains construction and service characters simultaneously, so there should be business performance procedures fit for software business. Thus this study presented the legislative need and bill on the performance procedures of software business.

• 인터넷정보학회논문지
• /
• 제15권4호
• /
• pp.57-65
• /
• 2014

최근 한국의 대규모 IT 서비스 프로젝트의 수익률은 저하되고 있는 것으로 파악된다. IT 서비스 프로젝트의 수익률을 저하시키는 가장 큰 이유는 프로젝트와 관련된 여러 위험 요인들이 프로젝트의 일정 지연 및 비용 초과를 초래한 것으로 파악 된다. 이러한 일정 지연 및 비용 초과 현상을 방지하기 위해서는 프로젝트의 위험 요인들을 계약 체결 전에 식별하는 것이 매우 중요하다. 왜냐하면 발주사와 개발사간 계약 조건 협상 시 식별된 위험 요인들을 제거할 수 있기 때문이다. 본 연구에서는 IT 서비스 프로젝트의 특성으로 인해 프로젝트 수행 과정에서 발생할 수 있는 계약 위험 요인들을 사전에 파악하고 평가할 수 있는 체크리스트를 제시하고, 이를 실제 금융 산업의 IT 서비스 프로젝트에 적용하여 그 효과를 확인하고자 하였다. 적용 사례를 분석한 결과 IT 서비스 프로젝트의 위험 요인들을 식별하고 제거하는데 본 연구에서 제시된 체크리스트가 효과가 있음을 확인하였다.