• Title/Summary/Keyword: Service Components

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The Effects of Beauty Service on Customer Satisfaction and Word-of-Mouth Intention in the Beauty Industry (머리미용서비스가 고객만족과 구전의도에 미치는 영향)

  • Park, Eun-Jung
    • Journal of the Korean Society of Clothing and Textiles
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    • v.31 no.4 s.163
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    • pp.574-583
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    • 2007
  • This study aimed to look into the features of the hair beauty service components and the effects of these elements on customer satisfaction and word-of-mouth intention. Subjects were 20's-40's women and survey methods such as frequency analysis, t-test, ANOVA, factor analysis, reliability analysis, and regression analysis were used. Results were as follows: First, hair beauty service were composed of eight factors such as facilities of hair beauty salon, employee's kindness, amusement facilities, light refreshments, guidance to a process of hair style, keeping service for personal belongings, reservation service, and customer management. Second, the effects on customer satisfaction was significantly affected by facilities of hair beauty salon, employee's kindness, guidance to a process of hair style, customer management, keeping service for personal belongings, light refreshments. Third, customer satisfaction with hair beauty service affected the word-of-mouth intention.

Design Characteristics Analysis for Very High Temperature Reactor Components (VHTR 초고온기기 설계특성 분석)

  • Kim, Yong Wan;Kim, Eung Seon
    • Transactions of the Korean Society of Pressure Vessels and Piping
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    • v.12 no.1
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    • pp.85-92
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    • 2016
  • The operating temperature of VHTR components is much higher than that of conventional PWR due to high core outlet temperature of VHTR. Material requirements and technical issues of VHTR reactor components which are mainly dominated by high temperature service condition were discussed. The codification effort for high temperature material and design methodology are explained. The design class for VHTR components are classified as class A or B according to the recent ASME high temperature reactor design code. A separation of thermal boundary and pressure boundary is used for VHTR components as an elevated design solution. Key design characteristics for reactor pressure vessel, control rod, reactor internals, graphite reflector, circulator and intermediate heat exchanger were analysed. Thermo-mechanical analysis of the process heat exchanger, which was manufactured for test, is presented as an analysis example.

Development of an Internet based Virtual Reality Environment and Web Database for the Integrity Evaluation of the Nuclear Power Plant (원자력발전소 건전성평가를 위한 인터넷기반 가상현실환경과 웹데이터베이스의 개발)

  • 김종춘;정민중;최재붕;김영진;표창률
    • Korean Journal of Computational Design and Engineering
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    • v.6 no.2
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    • pp.140-146
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    • 2001
  • A nuclear Power Plant is composed of a number of mechanical components. Maintaining the integrity of these components is one of the most critical issues in nuclear industry. In order to evaluate the integrity of these mechanical components, a lot of data are required including inspection data, geometrical data, material properties, etc. Therefore, an effective database system is essential to manage the integrity of nuclear power plant. For this purpose, an internet based virtual reality environment and web database system was proposed. The developed virtual reality environment provides realistic geometrical configurations of mechanical components using VRML (Virtual Reality Modeling Language). The virtual reality environment was linked with the web database, which can manage the required data for the integrity evaluation. The proposed system is able to share the information regarding the integrity evaluation through internet, and thus, will be suitable for an integrated system for the maintenance of mechanical components.

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Multi-Service Multi-Plug-In Switching System (멀티서비스 멀티플러그인 교환 시스템)

  • 이정규;김영부
    • Proceedings of the IEEK Conference
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    • 1999.06a
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    • pp.145-148
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    • 1999
  • The ability to rapidly create and deploy new and novel services in response to market demands will be the key factor in determining the success of the future service provider. This goal may be approached from different directions. One of them is an open interface making the functionalities of a network element programmable and usable by outside entities. In this paper, we describe several aspects of this new, hot technical area and introduce related standard activities. In addition, we present a new switching system called MSMP (Multi-Service Multi-Plug-In), which is based on the open programmable interface concept, and describe its architecture and main functionalities of its components.

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A Study for Understanding and CSFs of SOA (SOA에 관한 이해와 구현 핵심성공요인 도출)

  • Lee, Sang-Min;Park, Jeong-Sun
    • Journal of the Korea Safety Management & Science
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    • v.12 no.4
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    • pp.247-254
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    • 2010
  • In this study, we reviewed SOA from the points of the concept, definition, technical components. Additionally, we derived seven critical factors which can lead SOA project to success: top level support, employees education, problem definition, service identification, appropriate development method, continuous development, start from small success.

Mobile RFID Service QoS, Security Model (모바일 RFID 서비스를 위한 QoS 및 보안 모델)

  • Kim Mar-Ie;Lee Yong-Jun
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.31 no.5C
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    • pp.562-567
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    • 2006
  • This paper extends Diameter AAA Protocol to provide secure communication channels between Mobile RFID Service Components and distinct service based on user's QoS level authorization. This paper supposes 900MHz, which is the target RF for Mobile RFID Forum and supposes RFID phone, which equitted with RFID reader. By using extended Diameter AAA server, user is authenticated, authorized and provided dynamic security associations between Mobile RFID Service components. The types of security associations are as followings:between RFID tag and RFID reader, between RFID reader(phone) and MobileRFID Service Agent, between phone and OIS, between phone and OTS and between phone and Accounting/Financial server.

The Effect of Servicescape and Human Service Quality on Patients' Internal Responses and Their Behavioral Intention in Dental Care Organizations (치과 의료기관의 서비스스케이프와 인적서비스품질이 환자의 내적반응 및 행동의도에 미치는 영향)

  • Cheon, Mi Ok;Kim, Jiwon;Bae, Sung Yoon
    • Korea Journal of Hospital Management
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    • v.22 no.4
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    • pp.1-15
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    • 2017
  • This study was designed to analyze the effect of servicescape and human service quality on patients' internal response and their behavioral intention in dental care organizations. Self-administered survey questionnaires with structured instruments were developed, and a total of 226 responses were used for statistical analyses using SPSS Windows version 18.0 program and AMOS 18.0 program. Major findings of the study are as follows. First, among other servicescape components, air condition environment was found to have a positive effect on patients' cognitive and physiological responses, while signals and symbols had a positive effect on cognitive and emotional responses. Second, the competence, among other factors of the human service quality, had positive influence on cognitive and emotional responses, while customer understanding affected positively on emotional response. Third, none of the servicescape components showed a direct effect on patients' behavioral intention, but their influence was mediated by internal responses. However, customer understanding, among other human service quality factors, had a direct effect on patients' behavioral intention. Fourth, emotional response, among other internal response factors, proved to have positive influence on behavioral intention. Results from this study suggest that dental care service providers can increase their competitiveness and customer satisfaction by understanding and improving the most important areas of servicescape and human service quality.

Study of Root Characteristics of Angelica gigas Nakai in Plantations using a Micro-CT Camera (Micro-CT 촬영기법에 의한 재배지 참당귀의 뿌리 특성)

  • Jeong, Dae Hui;Kim, Ki Yoon;Sim, Su Jin;Jung, Chung Ryul;Kim, Hyun Jun;Jeon, Kwon Seok;Park, Hong Woo
    • Korean Journal of Medicinal Crop Science
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    • v.27 no.5
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    • pp.307-314
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    • 2019
  • Background: We measured the weight characteristics, intercellular space volume as a proportion of root volume, and quantities of the functional component in Angelica gigas Nakai, collected from four cultivation areas in Pyeongchang, including Tapdong-ri and SangjinBu-ri, and tested the results for correlations. Methods and Results: Dry weight was the highest in the Tapdong-ri group ($13.37{\pm}0.13g$) and the lowest in the SangjinBu-ri group ($11.90{\pm}0.57g$). The percentage of intercellular spaces within the roots, determined by micro-CT camera, was the highest in the Tapdong-ri group ($6.44{\pm}0.76%$) and the lowest in the SangjinBu-ri group ($9.01{\pm}2.15%$). The quantity of functional components were the highest in the Tapdong-ri group ($116.13{\pm}9.53mg/g$) and the lowest in the SangjinBu-ri group ($99.77{\pm}23.23mg/g$). Conclusions: The dry weight of A. gigas significantly correlated with the volume and percentage of intercellular space. An increase in the dry weight resulted in a negative correlation between the volume and ratio of the intercellular spaces. The volume of intercellular space correlated negatively with levels of the functional components, this was significant in the case of the nodakenin, decursin and decursinol angelate content (p < 0.016).