• Journal of the Korean Dietetic Association
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• v.21 no.2
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• pp.123-139
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• 2015

The objective of this study was to document how clinical dietitians working at tertiary hospitals spend their time based on several categories of activities using a time measurement study. The questionnaires were distributed to 14 tertiary hospitals, and dietitians answered by classifying their work activities into several categories such as general care, indirect care, direct care, outpatient care, and food service management. A total of 129 clinical dietitians replied and their answers were analyzed according to the categories of activities. The times spent on the categories are as follows: general care (76.7 mins/day, 14%), indirect care (228.4 mins/day, 35%), direct care (120.1 mins/day, 22%), outpatient care (61.5 mins/day, 11%), and food service management (99.0 mins/day, 18%). The total working hours for dietitians was 590.0 mins, which exceeds the standard working hours of 540.0 mins (9 hrs) a day. From this study, we found that clinical dietitians spent very limited time on direct care. Times spent on activities were different according to type of employment and food service. Internship dietitians spent their more time on general care (P<0.001) while irregular dietitians spent more time on outpatient care (P<0.05). In contracted managed food service hospitals, clinical dietitians spent significantly less time on food service management (P<0.001). Regardless of doctors' order and consultation fees, clinical dietitians performed more than 95 percent of free consultation to patients. Entry-level knowledge and skills of dietitians working at hospitals are very important for quality service, but it is equally important to create an administrative and social environment that encourages clinical dietitian to spend more time on direct patient care.

• Proceedings of the KSRS Conference
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• 2005.10a
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• pp.329-332
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• 2005

In order to provide the reliable service and contents to telematics service user, any service server must be tested and verified before launching its service in sufficient. In this paper, we proposed a test framework for telematics server. The proposed framework includes conformance test of server, interoperability test between telematics service server and telematics terminal. The framework proposed the concept and test model for two categories of testing.

• Journal of Korean Society for Quality Management
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• v.42 no.1
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• pp.43-61
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• 2014

Purpose: This study identifies preventive measures for VOC management by analyzing the causes and effects of factors that contribute to high risk service failure using FMEA on KORAIL VOC data. Methods: Two research methods were used. First, a Risk Priority Number (RPN) was assigned to each KORAIL VOC based on Failure Mode and Effect Analysis (FMEA). Second, multiple regression analysis was run with RPN factors that include severity, occurrence, and detection as the independent variables and customer dissatisfaction as the dependent variable. Results: Multiple regression analysis showed that RPN factors including severity, occurrence, and detection had significantly positive relationship with customer dissatisfaction. Based on these results, an FMEA was performed on VOC categories with high RPN for railroad stations including platform, ticketing, ticket verification, parking, and escalator, and VOC categories with high RPN for trains including entrance doors, cafes, air quality, announcement, and ticket verification. Conclusion: This study has practical implications to service failure management. A priority order using FMEA was established for the list of customer dissatisfactions that should be addressed to actively manage service failure, and strategies for tackling this priority list are offered.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.1
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• pp.247-256
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• 2013

This dissertation is based on the evaluation of service by the home help service users and suggested managing strategy through analyzing importance and performance. The subject is a person receiving the service from the three home long term institutions in S city, Gangwon province, and SPSS 12.0 is used to analyze data to conduct analysis of basic statistic, confidence level, and factors. The result came out that home help service's importance showed 4.55 out of 5, performance 4.26 out of 5. The most improvement needed factor was 'providing quick service' and 'offer service at ease'. Also it seemed that the four categories in tangibles and four categories in reliability and assurance, one category in responsiveness and empathy needs to be improved. The three in reliability and assurance and five properties in responsiveness and empathy need to remain its strength. In conclusion, in order to better the home help service first the progress result in focus improvement area needs to be achieved.

• Journal of Korean Society for Quality Management
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• v.44 no.1
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• pp.43-60
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• 2016

Purpose: This paper reviews the papers on TQM issues which are published in the Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety of TQM issues for several categories. Methods: We divide all of TQM issues into 6 categories: ISO system, quality assurance, quality management theory, empirical study on quality management, quality awards, and quality management etc. Results: Dividing all of papers on TQM published in KSQM for 50 years into 6 categories, we provide a chronological roadmap for individual categories, and summarize the contents and contributions of surveyed papers. Conclusion: The review paper is expected to provide future direction to improve TQM theories and applications in manufacturing and service industries.

• Korean Journal of Veterinary Service
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• v.21 no.4
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• pp.413-429
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• 1998

Escherichia coli is recovered from a wide variety of infections in many animals species. It may be a primary or secondary agent. Nursing and young animals are particularly susceptible, and urinary tract infections are frequent. The various serotypes of E coli are intestinal inhabitants of animals including humans and probably infect most mammals and birds : therefore, they have a cosmopolitan distribution. Colibacillosis refers to any totalized or systemic infection caused entirely or partly by E coli. Collibacillosis in mammals is most often a primary enteric disease, whereas collibacillosis in poultry is typically a secondary located or systemic disease occurring when host defenses have been impaired or overwhelmed. Other opportunistic bacteria, which can be identified by culture, may play a similar role to that of I coli in secondary infections. Collectively, infections caused by E coli are responsible for significant economic losses to the animal performance. From the standpoint of pathogenic mechanisms and diseases, four major categories of E coli are recognized : enterotoxigenic(ETEC), enteropathogenic (EPEC), enteroinvasive(EIEC), and enterohemorrhagic(EHEC). In addition, two less-well-defined E coli categories are recognized in animals and humans : enteroaggregative and cytotoxin necrotizing factor-positive. The aforementioned categories are represented by different serotypes. Certain serotypes show a host preference and are encountered more frequently in some disease syndromes. Of the four major categories, ETEC is the most common cause of diarrhea in calves, lambs, and pigs. Strains in the other categories cause the less-common diarrhea and other disease syndromes. Enterotoxins and pilus antigens are the two most prominent virulence factors thus far identified for ETEC. Two enterotoxins, one heat-stable(ST) and one heat-labile(LT), are produced by enterotoxigenic strains of E coli : not all culture produce both of these plasmid-based enterotoxins.

• Journal of Korean Public Health Nursing
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• v.1 no.1
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• pp.75-88
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• 1987

The purpose of this survey was to measure the health Service activity of the public Health Nurses and analyze the related factors influencing to their activities. The subjects of this study were 75PHN in Health Centers, Chung Buk area and survey was conducted from 15th, October to 30th, November, 1986. The results of this study were as follows; 1. General characteristics of PHN : $\cdot\;45.3\%$ of total respondents was in 30-39 age group and their average age was 34.9. $\cdot\;85.3\%$ of them were married women. $\cdot$ Their educational level was almost Nursing High School and Nursing College $(98.7)\%$. 2. Total performance average of health service activities was 2.031. Among the 11 health service categories, health service planning (2.859) and administrative service (2.489) were the most active service area. And among the specific activity items about the health service categories, the highest performed activities were. 'record & report' in health service planning (3.333 : mean), 'case finding & enrolling' in prenatal care (2.627), 'examination of health condition; in postnatal care (2.497), 'personal counselling & education' in family planning (2.560) and 'vaccination & personal education' in well-baby care (2.480). 3. There were significant difference between the performed degree of activities in department of Health Center(P<0.01). The highest health service planning activity was performed by the nurses in TB clinic and maternal care activities were carried out by MCH Center nurses. 4. PHNs in MCH Center were more active than the nurses in Health Center, which services were especially maternal and well-baby care. Their total activity score was 2.302 while 1.860 was of the nurses in Health Center. There were significant difference between their activities (P<0.01).

• Journal of Digital Convergence
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• v.19 no.10
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• pp.435-451
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• 2021

The purpose of the study is to explore the experience of participants who have provided a chidlcare service, and to suggest implications for childcare service for adolescent parents. The author used a purposive sampling method to select 3 cases with experiences related to childcare service, collecting data via direct interview and by obtaining a written text describing their case management. An inductive (open) coding approach was utilized to draw themes and categories from the data. The 6 categories describing service providing experiences of the study participants include "motives for participate a childcare service", "contents of service provided by participants", "tries to establish relationship with adolescent parents", "deepening of understand about adolescent parents", "limits of providing services". Implications and future directions were discussed for childcare services on adolescent parents having crisis related to childbirth and child rearing.

• The Journal of the Korea Contents Association
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• v.9 no.5
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• pp.265-276
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• 2009

Many disaster management actors participate in the disaster sites and they do their best for the best result in their given position. They recover the disaster-stricken area, endeavor to prevent the disaster's relapse, and to rescue and protect the disaster victims. Ultimately, the purpose of their role and effort is to support a physical aid as well as material aid for that disaster victims can return their living condition to the original one before the disaster. However, the disaster management services have been provided in the supplier's view till now. Subsequently, despite significant efforts, providers have failed to comprehend what would be the victim's demand and how to reflect that in the disaster management service. In this paper, we approached and analyzed the recent disaster management service in the way of grounded theory, and endeavored to find the solution which disaster victims preferred. As a result of analysis, we found 184 concepts, 28 sub-categories, and 9 categories which could explain the victims' desired solution. We found that "an imperfect restoration which causes disaster" and "pain of the disaster field" would be main categories among them.

• Journal of the Korean Society for Library and Information Science
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• v.52 no.1
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• pp.447-467
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• 2018

Biographical information about people is usually collected and provided by a company or an institute which has a specific standard to select people for service. Recently, user oriented contents service like Wikipedia has started biographical information service, Wikipedia Biography Portal, in which users select people and freely describe about them. This study collected 500 biographical data from three categories of Wikipedia biography portal such as criminals, faculty, and directors. The contents of data from each category were analyzed with the word frequency and the divergence indicator to identify the characteristics of each category. As a result, divergency indicator is effective to represent the differential factors of each category. This study provides word clouds of top 100 word with divergence indicator and top 100 common words of three categories with word frequency as a guide for users to write about a person in these categories and for editors to accept and monitor the biography from users.