• 농촌계획
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• 제25권1호
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• pp.51-65
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• 2019

This study developed diagnostic system to understand the level of welfare cultural service and infrastructure in rural areas. The applicability was reviewed through the Delphi survey and the sample survey of 60 villages. The diagnostic indicators consist of three areas: the demand area, supply area, and delivery area. The demand area consists of 8 indicators, 25 indicators for welfare services and infrastructure (healthcare, social welfare) and 32 indicators for cultural services and infrastructure (culture, education, leisure sports). The service delivery area was divided into service supply area access and traffic accessibility (public transport use status and rural transport model status) by each indicator. A diagnostic system was applied to 60 villages. Services and infrastructure for rural welfare and culture were supplied more in the Si area than Gun area. The delivery area was easier to access the Gun area than Si area. In the case of traffic access, public transportation was more frequently used in the Si area than Gun area, and the rural transportation model was found to have a relatively large amount in the Gun area compared to Si area. The diagnosis system about services and infrastructure for rural welfare and culture will provide information necessary for establishment and decision making of regional development policy taking into account characteristics of rural areas in the future.

• 품질경영학회지
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• 제44권2호
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• pp.265-276
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• 2016

Purpose: This paper reviews the papers on service quality issues which are published in the Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety of service quality issues for several categories in terms of industry as well as research model. Methods: By use of the double diamond design process model 71 papers are analyzed 4 stages which are discover, define, develop and deliver. And all of service quality issues are classified into 4 categories: service factory, mass service, service shop and professional service by the service process matrix typology. Results: According to this review, there are several features of research trends. There are 'from physical service to information-intensive service pattern' and 'from private sector to public sector pattern'. And the Kano model has been a steady-selling model to measure the service quality as like a SERVQUAL. Another meaningful issue was a convergency of the research method and tools such as BSC, CRM, AHP, DEA, Information System, Systgem Dynamics and 6 Sigma. Conclusion: The review paper is expected to provide future direction to improve service quality theories and applications. There are three future research topics: Application area, measurement model and research purpose.

• 동아시아식생활학회지
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• 제17권4호
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• pp.580-588
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• 2007

The purpose of this study was to measure the effects of the perceived sacrifice, service quality, value and satisfaction on the intention to revisit restaurants. A total of 273 questionnaires were completed. The equation model was used to measure the causal effects. The results demonstrated that the confirmatory factor analysis model provided an excellent model fit. The modified model yielded a significantly better fit to the data than the service quality model, and accounted for a greater share of the variance in intention to revisit than the service quality model. The effects of value and service quality on intention to revisit were statistically significant in both the service quality model and modified model. The effects of perceived sacrifice and service quality on value were statistically significant in the service quality model and modified model. As expected, service quality had a significant effect on satisfaction in the modified model. Satisfaction had a significant effect on intention to revisit in the modified model. Satisfaction also had a significant effect on service quality in the service quality model. Moreover, service quality had an indirect influence on intention to revisit through value and satisfaction in the modified model. Service quality had an indirect influence on the intention to revisit through value in the service quality model. The overall findings offer strong empirical support for the intuitive notion that improving service quality can increase favorable intention to revisit, and decrease unfavorable intention to revisit.

• Journal of Information Technology Applications and Management
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• 제15권1호
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• pp.183-202
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• 2008

The introduction of a ubiquitous environment has realized commercial ubiquitous services in various industrial fields and government area. The central and/or local governments are demanding an appropriate investment evaluation model for ubiquitous service. Thus, this study develops and suggests an evaluation model for ubiquitous service by reflecting its characteristic of promoting public good, as well as its broad ripple effect on people. The investment evaluation model for ubiquitous service suggested by this study is based on Cost Benefit Analysis Method. Especially, the 'Benefit' is analyzed in two aspects; 'Economic Benefit', which shows the benefit that ubiquitous service providers to the overall local economy, and; 'Financial Benefit', which shows the profit of individual investors participating in the introduction of ubiquitous service. The investment evaluation model for ubiquitous service suggested by this study can be used by the central and/or local government during their evaluation for investment before introducing a ubiquitous service. Also, when introducing a ubiquitous service in public field, the model can be used to support the decision making of private businesses for investment. Finally, it can be used to promote and inform the expected benefits of introducing a ubiquitous service to local residents.

• Journal of Positioning, Navigation, and Timing
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• 제9권3호
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• pp.157-167
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• 2020

Fingerprinting method is useful when estimating the location of a requestor based on LTE signals in an urban area. To do this, it is necessary to acquire location-based signals everywhere in the service area for fingerprint DB generation in advance. However, there may be signal uncollected area within a wide service area, which may cause a problem that the positioning accuracy of the requestor is low. In order to solve this problem, in this paper, signal propagation modeling is performed based on the obtained measurements, and based on this model, the signal information in the non-acquisition region is estimated. To this end, techniques for modeling signal propagation according to a method using measurements are proposed. The performance of the proposed techniques is verified based on the measurements obtained on a test bed selected as Seocho-gu, Seoul. As a result, it can be seen that signal propagation modeling performed based on multidivision segmented measurements has the most performance improvement.

• 산업경영시스템학회지
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• 제39권2호
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• pp.150-160
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• 2016

The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME's ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

• 한국정보과학회논문지:정보통신
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• 제30권3호
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• pp.293-306
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• 2003

최근 분산 컴퓨팅 환경은 급진적으로 광역화되고, 이질적이며, 연합형태의 광역 시스템 구조로 변화하고 있다. 이러한 환경은 네트워크상에 광범위한 서비스를 제공하는 통신 네트워크 기반에서 구현된 수많은 객체로 구성된다. 더욱, 지구상에 존재하는 모든 객체들은 이름이나 속성에 의해 중복된 특성을 갖는다. 그러나 기존의 네이밍이나 트레이딩 메커니즘은 독립적인 위치 투명성 결여로 중복된 객체들의 바인딩 서비스 지원이 불가능하다. 서로 다른 시스템 상에 존재하는 중복된 객체들이 동일한 서비스를 제공한다면, 각 시스템의 부하를 고려하여 클라이언트의 요청을 분산시킬 수 있다. 이러한 이유로 본 논문에서는 광역 컴퓨팅 환경에서 중복된 객체들의 위치 관리뿐만 아니라 시스템들간의 부하 균형화를 유지하기 위해 서 최소부하를 갖는 시스템에 위치한 객체의 선정하여 동적 바인딩 서비스를 제공할 수 있는 새로운 모델을 설계하고 구현하였다. 이 모델은 네이밍 및 트레이딩 기능을 통합한 서비스에 의해 중복된 객체들에 대한 단일 객체 핸들을 얻는 부분과, 얻어진 객체 핸들을 사용하여 위치 서비스에 의해 하나 이상의 컨택 주소를 얻는 부분으로 구성하였다. 주어진 모델로부터, 우리는 네이밍/트레이딩 서비스와 위치 서비스에 의한 전체 바인딩 메커니즘의 처리과정을 나타내고, 통합 바인딩 서비스의 구성요소들에 대한 구조를 상세하게 기술하였다. 끝으로 구현 환경과 구성요소에 대한 수행 화면을 보였다.

• 한국인터넷방송통신학회논문지
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• 제17권1호
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• pp.41-51
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• 2017

50가구 미만의 농어촌 지역에 지자체, 사업자와 공동투자방식으로 농어촌 광대역 가입자 망 구축 사업을 추진 중이며, 이 사업은 도시 농촌 간 정보격차 해소를 성과목표로 추진되고 있다. 그러나 지속적인 구축을 위해서는 농어촌 광대역 가입자망 서비스 성공에 미치는 요인들을 규명해야 할 것이다. 따라서 본 연구에서는 농어촌 광대역 사업자망 서비스의 성공 요인을 규명하고 실증적인 분석을 통해 성공 요인을 검증하고자 하였다. 본 논문은 2013년~2014년 기구축한 12개 마을의 서비스 가입자를 대상으로 정보시스템 성공 요인인 서비스 품질, 시스템 품질 등이 서비스 이용과 사용자 만족에 미치는 영향, 정보격차를 해소하기 위한 농어촌 광대역 가입자 망 가입자에게 미치는 효과를 분석하였다. 수집된 자료의 분석 결과는 시스템 품질은 서비스 만족에, 서비스 품질은 서비스 이용에, 시스템 이용과 서비스 만족은 개인효용에 긍정적인 영향을 주는 것으로 나타났다. 이러한 실증적 연구결과를 바탕으로 농어촌 광대역 가입자망 구축 시 필요한 실무적 시사점을 제시하였다.

• Journal of Information Processing Systems
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• 제13권4호
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• pp.951-969
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• 2017

In this paper, we newly propose a traffic information service model that collects traffic information sensed by an individual vehicle in real time by using a smart device, and which enables drivers to share traffic information on all roads in real time using an application installed on a smart device. In particular, when the driver requests traffic information for a specific area, the proposed driver-personalized service model provides him/her with traffic information on the driving directions in advance by predicting the driving directions of the vehicle based on the learning of the driving records of each driver. To do this, we propose a traffic information management model to process and manage in real time a large amount of online-generated traffic information and traffic information requests generated by each vehicle. We also propose a road node-based indexing technique to efficiently store and manage location-based traffic information provided by each vehicle. Finally, we propose a driving learning and prediction model based on the hidden Markov model to predict the driving directions of each driver based on the driver's driving records. We analyze the traffic information processing performance of the proposed model and the accuracy of the driving prediction model using traffic information collected from actual driving vehicles for the entire area of Seoul, as well as driving records and experimental data.

• 대한원격탐사학회:학술대회논문집
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• 대한원격탐사학회 2005년도 Proceedings of ISRS 2005
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• pp.61-64
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• 2005

The purpose of this paper is to take a closer look at an area having shorted emergence facilities and to determine optional candidate sites instead of vulnerable area by using GIS spatial analysis. Newly determined new candidate is performed by concerning spatial efficiency and spatial equity for a public service. It was determined through using the analyzing of the physical accessibility measure, the Location-Allocation, sort of classic model in spatial statistics and general network analysis. The area of this research has been used in administrative boundary of Young-Dong in Gangneung including 13 emergency, medical hospitals, 46 fire-stations and sub-fire stations. In general terms, what all this show is that the way we are approached for geographical view from using GIS spatial analyzing technique of determined location and allocation problem by the social, economical, political factor and simple administrative discrimination at the meantime. At the same time, with problem occurred in the space it is possible to make an Effective proposal or means, policy, decision for new candidate location-allocation suggesting optimum model.