• Journal of the Korean Society of Marine Environment & Safety
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• v.6 no.2
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• pp.1-15
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• 2000

In world trade, the vessel traffic in major routes has been congested due to the rapid increase of cargoes and shipping tonnages. The patterns of vessel traffic have also been complicated and diversified. Therefore it was necessary that the Vessel Traffic Service(VTS) should be established in order to enhance the safety of navigation, to prevent the loss of life and damage to the environment. The first advanced radar surveillance system(LevelIII-VTS) was introduced in Pohang, Korea in 1993 and in 13 other ports later. While the hardware of Korea VTS is equal to that of an advanced country, the software, specially the operation manual, the recruitment and education of VTS operator, and the VTS service area is behind that of Russia, USA, Germany, Hong Kong, Singapore and others. After researching and investigating. the VTS equipment and service area of many countries, and analyzing the IMO regulations relevant to VTS and the traffic pattern and accident of Pohang port, the most efficient VTS service area should be established in Pohang. According to the analysis of the preceding studies and research on VTS, the worldwide VTS areas are recognized under the following conditions: First, the service area should be extended over at least radar coverage taking into account of traffic flow, traffic density, the degree of danger to navigation and harbour condition in order to provide all possible services. Second, the established service area should be subdivided and systematized to render reliable VTS services, such as the allocation of VHF frequency and reporting procedure in each area. In conclusion, the VTS service area of Pohang must be established and operated over 10 miles from shore(radar site) covering the radar coverage, so as to include the area of traffic congestion and high density traffic flow.

• Korean journal of food and cookery science
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• v.22 no.3 s.93
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• pp.346-354
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• 2006

The purpose of this study was to gather useful information for establishing an efficient marketing direction by investigating the performance (satisfaction) and importance for the quality, popularization and merchandising of local foods in the Ulsan area. A questionnaire was answered by 500 citizens over 16 years old living in the Ulsan area. The study data were analyzed by Importance-Performance Analysis method(IPA), frequency analysis, T-test, and ANOVA. The analysis of the quality attributes of local foods for tourist merchandising showed that importance was generally higher than performance. 'Sanitation', 'taste', 'freshness', 'healthfulness', 'nutrition' and 'service' were revealed to be significant ones in the quality attributes. The respondents thought that a lot of emphasis needs to be placed on 'generalizing and globalizing local cuisine', 'passing down traditional recipes','hosting various cultural events related with traditional foods', and 'increasing the number of restaurants specializing in local traditional foods'.

• Korea Journal of Hospital Management
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• v.17 no.4
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• pp.133-166
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• 2012

Hospitals tend to provide uniformed service to patients despite their various demands stemming from the severity of disease stages or the uncertainties in information of treatment stages. To identify service factors and provide effective contextually aware service models that patients demand depending on their evolving circumstances, the study conducted a survey on service quality based on importance and satisfaction of cancer patients. The study surveyed 286 patients and caregivers on importance and satisfaction through a questionnaire comprising of 17 questions at the outpatient clinic of cancer centers of university hospitals in 5 cities. Based on the risks of the disease and uncertainties in information of treatment stages, the cancer patients were grouped into diagnosis stage; low-risk treatment stage; high-risk treatment stage; stabilization stage. Depending on the patient's situation, the importance and satisfaction of service factors were ranked. These factors were categorized into 4 groups from a managerial perspective into 'keep it up area', 'focus here area', 'low priority area', 'overdone area'. This study provides an effective medical service model that can accommodate patients based on management areas of cancer patients.

• Journal of the Korean Institute of Landscape Architecture
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• v.43 no.2
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• pp.114-124
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• 2015

In the city, the urban park contributes to the quality of citizen life in many ways, and the importance of the urban park as an urban planning facility is growing each day. In this study, evaluation of park service supply adequacy in Suwon-si, the difference in analysis methods, and the type of land use at urban park catchment area analysis were analyzed. As a result, there were remarkable differences between the two analysis methods. In Suwon-si, the catchment area by network analysis was only about 41% of catchment area by buffer analysis. However, when basic local authorities establish planning of parks and green areas, they use buffer analysis to calculate the park service area. It means that such calculations of urban park service areas may be wider than actually used. Also, because there were differences between urban park catchment areas by land use types, guidelines of planning parks and green areas will be adjusted. Although quantitative expansion of the park area is also important for the realization of green welfare, it is necessary to consider city characteristics such as the population size, population density, land use types, and so on.

• Journal of the Ergonomics Society of Korea
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• v.31 no.1
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• pp.49-61
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• 2012

Objective: The aim of this study is to offer a holism based Service Experience Analysis System(HSEAS) for service design. Background: Customer experience has been focused in a lot of service area. But it is difficult to understand the customer's needs and their experiences because it's so complex and uncertain. Thus it needs holistic approach that means it's difficult to explain general character merely through the understanding of small parts that composes an object and it must be analyzed within the overall context. Method: Accordingly, the thesis paper proposes the Service Experience Analysis System that satisfies the four following needs. (1) Need of solid Experience Framework in which the special quality of the service experience is considered, (2) need of support for the semantic cohesion between different kinds of data, (3) need of support for the management and search of vast data, and (4) need of building the knowledge base system for collaborative research. Results: HSEAS combines the short information in the customers' words and behaviors or situations and circumstances and provides a place of analysis where the context of the general experience can be read and allows concrete understanding of the actual state and factor of the problem as a Combined Data Analysis Tool. Conclusion: HSEAS becomes the center of information management, analysis and connection and it provides a free collaboration place where physical condition has no relations to as a knowledge base system based on network. Application: It is expected that length and width will be added to the analysis and assistance for effectively accumulating information will be provided in the area of diverse service.

• Journal of Korean Society for Geospatial Information Science
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• v.17 no.1
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• pp.141-147
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• 2009

A analysis on the spatial features is required for exploratory spatial data analysis of information about space location(population ecological factor, social ecological factor) to manage the store factors, the service industry, etc. Therefore, the purpose of this study is to provide correlation analysis method between the types of service trade using dependence between spatial objects on the geographical space and statistical correlation and to analyze the spatial features through the deduction of correlation analysis between the types of the neighborhood trade area.

• Culinary science and hospitality research
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• v.14 no.4
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• pp.269-282
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• 2008

Quality is recognized as one of the key components of business strategies. In this respect, this study aims to investigate quality factors that influence customer satisfaction and loyalty in Korean Tofu restaurants and promote the quality improvement in their service operations. The experimental data were collected from the questionnaire answered by 130 customers in Seoul and Kyonggi area. They were statistically analyzed using SPSS Win.12.0. For statistical analysis, frequency, factor analysis, reliability analysis, and regression analyses were conducted. The results of the analyses show that two dimensions such as "empathy" and "IT use" influence the satisfaction of customers. "Empathy", "tangibles", "well-being food", and "customer satisfaction" were identified as critical factors influencing the loyalty of customers.

• The Korean Journal of Health Service Management
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• v.7 no.3
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• pp.95-109
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• 2013

The objective of this study is to assess the utilization and satisfactions about public health centers in Korea. For the analysis, the study utilize the nationwide data of 229,229 person on '2010 Community Health Survey' of Ministry of Health & Welfare. The statistical methodology used in the study is ${\chi}^2$, ANOVA, logistic regression model and multiple regression model. This study have four major findings. First, the significant affecting socio-demographic factors in utilizing public health center were gender, age, region, national basic living secured, married, income, education, job, state of health, chronic disease, unmet medical needs and utilization reason. Second, the most serviced category of health center user was vaccination both city and rural area and the next was certificate, primary care, health screening, other use, the mother and child in city area, primary care, health screening, certificate, home visiting health in rural area. Third, the significant affecting socio-demographic factors in satisfaction degree on health center service were age, region, national basic living secured, income, education, job, state of health, utilization degree and reason. Fourth, the most satisfied service of health service center was home visiting health in city area and mental health service in rural area and the next was nutritive control and the lowest satisfied service was user of certificate. The utilization and satisfaction on health center service were identified as different with residental area and user's characteristics. The politic effort are needed to support socially disadvantaged class and to narrow regional gap.

• Journal of the Korean Association of Geographic Information Studies
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• v.26 no.3
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• pp.65-84
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• 2023

In order to establish a balanced development plan at the local government level, it is necessary to understand the current urban spatial structure. In particular, since the central area is a key element of balanced development, it is necessary to accurately identify its location and size. Therefore, the purpose of this study was to identify the central area system for Busan and to derive underprivileged areas that were alienated from the service areas where the functions of the central area could be used. To identify the central area system, four indicators(De facto Population, Land Price, Commercial Buildings, Credit Card Consumption) were used to calculate the central area index, and Getis-Ord Gi* and DBSCAN analysis were performed. Next, the hierarchy of the central areas were classified and the service areas were derived through network analysis by using it. As a result of the analysis, a total of 12 central areas were found in Seomyeon, Jungang, Yeonsan, Jangsan, Haeundae, Deokcheon, Dongnae, Daeyeon, Sasang, Pusan National University, Busan Station, and Sajik. Most of the underprivileged areas affected by the central area appeared in the Eastern area of Busan and the Western area of Busan, and were derived from old industrial areas, residential areas, and some new cities. Based on the results of the study, we can find three meanings. First, we have made a new attempt to apply a machine learning methodology that has not been covered in previous studies. Second, our data show the difference between the actual data and the existing planned central areas. Third, we not only found the location of the central areas, but also identified the underprivileged areas.

• Journal of Korean Society for Geospatial Information Science
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• v.20 no.4
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• pp.127-134
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• 2012

This study analyzed the present status of services by fire-suppression mobilization time of fire station where is located in Jinju city, by using network analysis of GIS targeting fire station(five 119 safety centers, one 119 division) in Jinju city area. As a result, it was indicated to be 15.9% in the ratio with less than 5 minutes of mobilization time, 34.7% in the ratio with less than 8 minutes, 94% in the ratio with less than 20 minutes out of the whole fire service area in Jinju city. Even districts with more than 20 minutes were analyzed to reach 6%. Especially, to solve vulnerability to approach the fire service in uptown districts(Jinseong, Jisu, Sabong, Ilbanseong, the whole area of Ibanseong), the 119 division is installed more to be operated. However, accessibility is still remaining in low level. Also, in case of 119 safety center of Cheonjeon, the national industrial complex and the general industrial complex are being formed on a large scale. However, analyzing the fire service level in the corresponding area, the districts with more than 8 minutes and less than 20 minutes were existing broadly. In consequence of analyzing the fire service area in Jinju city with the fire-suppression mobilization time as the above, the fire service level is failing to escape largely from the status prior to the urban-rural consolidation compared to what the jurisdictional area was largely expanded by which the administrative districts were integrated by the urban-rural consolidation in locally small-and medium-sized city. Thus, there is a need of a measure for improving this.