• 한국병원경영학회지
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• 제17권3호
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• pp.37-56
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• 2012

The purpose of this study is to analyze effects of medical service quality on the customer satisfaction and intention of revisit in long-term care hospitals. To achieve purpose of the research, the data was collected from 321 patients in 8 long-term care hospitals using a standardized questionnaires. Using the structural equation modeling(SEM), this study examines the relationship among medical service quality, customer satisfaction and intention of revisit. The results show that the medical service quality factors such as convenience and accessibility have positive effects on the customer satisfaction which positively relates to intention of revisit. Medical expertise of the service quality factors has positive influence upon intention of revisit in long-term care hospitals. Therefore, the results of this study show that the medical service quality factors which are convenience and accessibility leading to customer satisfaction are important factors to select long-term care hospitals.

• Journal of Information Technology Applications and Management
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• 제27권6호
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• pp.31-51
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• 2020

During the last decade, social live streaming service like Periscope, Ustream, and YouNow has developed from a niche market into a mainstream activity. In this media environment, social live streaming service has a tremendous impact on the social behaviors of users. Despite the rapid development, there are a lack of studies to make better understand the media environment changes through social live streaming service. This study adopted an affordances approach that leads us to identify six distinctive social affordances (visibility, accessibility, information sharing, social interaction, role-taking, interactive revenue) for user engagement in social live streaming service. Specifically, this study explores the impact of social affordances on perceived flow, followed by user engagement including passive and active engagement. Empirical data analysis with 258 questionnaires suggests that social affordances affected users' flow perception, and flow has an effect on active as well as passive engagement. Contrary to the expectation in a hypothesized research model, only the impact of accessibility on flow was rejected.

• 한국ITS학회 논문지
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• 제22권3호
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• pp.104-115
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• 2023

수요대응 교통수단 및 자율주행 대중교통서비스 등 이용자 중심의 대중교통서비스가 제공되고 있으나 수요대응 교통수단의 도입 기준인 대중교통 최소서비스 수준은 이용자의 대중교통 접근성을 확인할 수 있는 자료의 부재로 운영자 중심으로 평가되고 있다. 본 연구에서는 이용자의 대중교통 접근성을 파악할 수 있는 알뜰교통카드 데이터를 기반으로 법정동보다 작은 GRID 분석을 통해 동일 법정동 내에서도 대중교통 접근성이 차이가 있음을 확인하였고, 이를 기반으로 이용자 중심의 대중교통 최소서비스 수준 개선 방안을 제안하였다. 제안한 방식을 적용한 결과 현재 대중교통 최소서비스 수준에서는 확보 지역인 많은 법정동이 비확보 지역으로 분석되었다. 그러나 알뜰교통카드 데이터의 접근 시간은 이동 시간과 대기 시간을 포함하고 있으므로 확보 여부 판단 기준에 대한 추가적인 검토가 필요하다.

• 상하수도학회지
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• 제25권6호
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• pp.923-933
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• 2011

In this study, we derived seven customer value factors to evaluate the levels of service in wastewater utilities required by customers. Levels of service according to the customer value were categorized into environmental amenity, accessibility of wastewater service, affordability of wastewater charge, quality of wastewater service, health and safety of wastewater service provision, reliability and responsiveness of wastewater service provision, and satisfaction of customer service. To investigate the levels of wastewater service, questionnaires were prepared according to the customer value factors, and the questionnaire survey was performed with 800 adults in all over Korea including male and female samples. The comprehensive satisfaction score for the wastewater service was 57.5 points, indicating a slightly good satisfaction level. The detailed analysis of the result showed that the satisfaction level was high in the wastewater service accessibility and call center service provision but it was relatively low in the river water quality and nasty smell of wastewater. It was concluded that the quality of wastewater service and customer service satisfaction need to be elevated primarily in order to improve levels of wastewater service required by the customers.

• 대한토목학회논문집
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• 제36권1호
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• pp.115-120
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• 2016

본 논문에서는 철도역 연계서비스수준 평가지표 설정 및 적용방안 도출을 위하여 전국 철도역 중 56개소를 선정하여 이용객 접근시간 조사를 수행하고 이를 기반으로 KTX, 일반철도의 연계영향권과 서비스수준(LOS) 평가지표를 도출하였다. 또한 도출된 평가지표를 활용하여 56개 철도역의 연계서비스수준을 평가하였다. 평가 결과 KTX, 일반철도 모두 일부 권역을 제외하고 연계서비스 수준이 모두 "E"등급으로 매우 열악하다는 것을 알 수 있었다. 마지막으로 연계체계 개선을 위한 정비방향을 연계시설 확충, 연계노선의 확충, 혼잡구간 교통체계 개선, 개인교통수단 이용자 및 연계교통시설 이용자를 위한 해당시설의 용량 확충 방향 등을 제안하였다.

• 대한토목학회논문집
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• 제36권1호
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• pp.129-133
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• 2016

본 연구는 연계환승 교통체계를 감안한 철도투자 및 운영방안을 제안하였다. 철도교통수단은 문전서비스가 되지 않기 때문에 철도역을 중심으로 주요거점까지 이동성을 확보하는 것은 매우 중요하다. 그러나 철도역을 중심으로 연계환승 교통체계는 철도사업의 범위에 포함되어 있지 않다. 따라서 철도 SOC사업의 재정지원을 받을 수 있는 근거가 없는 실정이다. 이를 위해 본 연구에서는 환승센터 유형별로 연계 및 환승의 서비스수준의 평가지표를 마련하고 ALARP수준을 적용하여 우리나라의 서비스수준을 제안하였다. 또한 연계환승 교통체계의 개선에 필요한 법제도 측면에서의 개선방안, 재원조달을 위한 방안을 제시하였다.

• 한국식품조리과학회지
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• 제23권5호
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• pp.677-684
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• 2007

This study analyzed the influence service quality has on customers satisfaction and revisits to foodservice enterprises located in the Jeonju area. The result are as followings. First, factor analysis was performed with 25 variables, drawing out five accessibility, materiality, assurance, speciality, and correspondence. Second, study model analysis showed that the service quality of foodservice operations located in the Jeonju area had an influence on customers satisfaction. This was especially significant for the factors of accessibility and materiality. Third, when considering customer satisfaction with restaurants, satisfaction with the area's image, and satisfaction with the area's sightseeing, we found that satisfaction with the restaurants and satisfaction with the area's image influenced revisits. This suggests that the higher a customer's satisfaction the more foodservice businesses they want to visit. Thus the foodservice businesses located in the Jeonju area must promote service quality so that customers are satisfied and repeatedly visit the restaurants.

• 한국벤처창업학회:학술대회논문집
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• 한국벤처창업학회 2017년도 춘계학술대회
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• pp.51-51
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• 2017

In the domain of IS, game was used as a tool to enhance the results of decision making, education and more. In another stream of research, researchers focused on revealing the motive of people playing games. This study focuses on the effect of the tool; increased accessibility via mobile, to online game using patterns and behaviors. Due human reaction towards competition, technology acceptance and the online game's gambling traits, it is expected that the increased mobile accessibility (tool) will increase and intensify the game playing behavior. Also, it is expected that the in-game purchase will increase as well. In depth interview with both game service providers and players is planned to confirm that the mobile version acted as a tool to increase accessibility, rather than a additional game. Survey along with an interview is to be conducted to find relevant play and spending patterns if they are to exist.

• 한국IT서비스학회지
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• 제7권2호
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• pp.77-93
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• 2008

According to the statistics revealed by Bank of Korea on March, 2007, Internet banking transactions outnumbered face-to-face banking services in Korea. Internet banking is becoming essential in every financial service sectors. For people with disabilities, Internet banking is more meaningful because they do not need to visit the bank, thereby saving inconvenient trips. Governments in many countries are working on setting standards and laws on the web accessibility for people with disabilities. Korea government enacted Korea Disability Discrimination Act in 2007. This paper examined the web accessibility compliance of Internet banking sites. Twenty one Internet banking sites were selected from the list in the Korea Federation of Banks's Web sites. We examined four major checkpoints that are considered crucial among the fourteen checkpoints in "Internet Web Contents Accessibility Guidelines" which was amended by Ministry of the information and Communication in 2005. The results showed that all of the twenty one Internet banking sites didn't meet the four major checkpoint requirements. Moreover, only one banking site satisfied alt-text requirement that is considered the most fundamental among the checkpoints.

• 한국ITS학회 논문지
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• 제21권5호
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• pp.183-196
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• 2022

국내의 경우 대중교통 최소서비스 수준 분석을 통해 대중교통 접근성을 평가하고 있으나 이는 운영자 측면의 평가로 이용자 측면의 대중교통 접근성 분석은 이루어지지 않고 있다. 이에 본 연구에서는 알뜰교통카드 데이터를 이용하여 이용자의 대중교통 접근성을 분석한 결과 법정동보다 법정리의 접근시간 및 거리가 크며, 대중교통 접근성이 낮은 유형을 분류하여 분석한 결과 전체 평균 접근 시간에 비해 유형 1은 95%, 유형 2는 64% 더 크게 나타났다. 이러한 대중교통 접근성 문제 해결을 위해 델파이 조사를 통한 실시간 수요대응 자율주행 대중교통차량의 효율적인 도입 방안을 제시하고자 하였다. 델파이 조사 결과 기능은 환승연계 및 D2D, 서비스는 예약 및 정보제공서비스, 노선 운영 방식은 준동적 및 동적 운영, 접근거리는 300m, 노선 운행 거리는 10km, 정시성은 5분 이내와 같이 9개 항목에 대해 전문가들의 의견이 일치하였다.