• Title/Summary/Keyword: Self service

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The Influence of University Student's Perception on their External Image and Self Perfectionism on Depression (일부 대학생의 외적 이미지와 자기 완벽성에 대한 인식이 우울에 미치는 영향)

  • Jeon, Sang-Nam;Park, Jee-Eun;Hwang, Sung-Wan;Kim, Sun-Hee
    • The Korean Journal of Health Service Management
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    • v.6 no.1
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    • pp.53-63
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    • 2012
  • The purpose of this study is to examine the influence of external image and self perfectionism on the depression. The survey collected 240 subjects from 3 university students in Seoul, Korea. The research period was from May to June of 2011 and the collected data were analyzed using the SPSS 15.0. As a result of this research, those with lower self image level, those with higher self perfectionism increased the depression level. It is necessary to develop programs for university students considering the fact that external image and self perfectionism influence on the depression. Moreover, it should be developed that solutions can decrease psychological pressure and overcome overwhelming expectation.

A Study on the Stress, Self-Esteem, and Mental-Health in Nursing Students (간호대학생의 스트레스, 자아존중감, 정신건강에 관한 연구)

  • Jung, Ha-Yun;Kwon, Jeong-Ok
    • The Korean Journal of Health Service Management
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    • v.7 no.4
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    • pp.191-204
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    • 2013
  • This study is intended to identify relationship between stress, self-esteem and mental health in nursing students. The data were collected from 448 nursing students using self-report questionnaire. The data were analyzed by frequencies, t-test, ANOVA, Pearson's correlation coefficients and Stepwise multiple regression using the SPSS 19.0 program. The result are as followed; First, the average of stress, self-esteem, and mental health was $1.25{\pm}0.55$, $3.33{\pm}0.42$, and $2.79{\pm}1.20$ point. Second, mental health was correlated with stress positively and self-esteem negatively. Third, the influencing factor in mental health of the participant were interpersonal relationship and clinical based stress, $R^2=.561$. Thus, development of guidance program to improve mental health of nursing students is recommended.

A Study on Self-Unloading System (Self-Unloading System에 대한 소고)

  • H.J. Bae;W.J. Cha
    • Journal of the Society of Naval Architects of Korea
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    • v.31 no.4
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    • pp.8-14
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    • 1994
  • The aim of this paper is the introduction and investigation of the characteristics and outline of self-unloading systems from the bulk handling point of view. Some years of experiences from the building of self-unloading bulk carriers are described hereunder.

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The Effects of Service Education for Improvement of Nursing Image (예절교육 자가평가)

  • Kim, Myung-Ae;Lee, Young-Shin
    • The Journal of Korean Academic Society of Nursing Education
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    • v.2
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    • pp.7-19
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    • 1996
  • The purpose of this study was to analysis the effect of service education that would improve the image of nursing as a qualified nurse. This study was designed one group pretest-posttest design. The sample was consisted of 274 nurses who was all of the nurses participated in the education of service. The education was provided during eight hours a day each group. The program of the education was devided eight sections and each section had it's own individual teacher. The member of each group was consisted of about twenty-five nurses. The questionnaire was developed by researchers and was applied two times just at the preeducation and two weeks after the education. The criteria of the developed questionnaire was consisted of two aspects, one was recognizant aspect of service and the other was behavioral aspect of service. The reliability of the questionnaire was Chronbach's $\alpha$=0.778. The questionnaire was exammed collected in the morning when the education of the service was started and two weeks after the education. The data were analyzed by descriptive statistics, paired T-test, Pearson's correlations. The result of the study are as follows : 1. There was a significant difference in the aspect of recognition of service between pre and post self-evaluation. 2. There was no significant difference in the aspect of behavior service between pre and post self-evaluation. 3. There was a significant difference in the aspect of total sense, score between pre & post self-evaluation. 4. There was a significant correlation between clinical experience and aspect of recognition of service. The positive correlation was shown in the longer clinical experience between nurse's role and service. But there was not a statistically significant correlation between clinical experience and aspect of behavior of service. Through the result it can be concluded that the education of service was needed to improve image of nursing as a practical and basic factor for the nurses, even though the education was not directly related to the nures's professional knowledge and skills.

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The Mediating Effect of Self-efficacy in the Relationship between Sense of Calling and Service Quality of Personal Assistants for People with Disabilities (장애인활동지원사의 소명의식과 서비스 질의 관계에서 자기효능감의 매개효과)

  • So Yoon Lee;Young Chae Kwon
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.6
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    • pp.657-665
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    • 2023
  • Purpose : The purpose of this study is to examine the mediating effect of self-efficacy in the relationship between sense of calling and service quality of personal assistants for people with disabilities. The subjects of this study were personal assistants for people with disabilities belonging to four disability activity support organizations in K-city, Gyeongsangnam-do, and a total of 308 questionnaires were used for the final analysis. The dsta were collected from March 13, 2023 to to April 28, 2023. The collected data were analyzed by frequency analysis, Pearson's coefficents, Baron & Kenny multiple regression analysis using SPSS WIN 24.0. The results of this study are as follows. First, as a result of analyzing the correlation between sense of calling, self-efficacy, and service quality of personal assistants for people with disabilities, it was found that there was a positive correlation in all sub-variables. Second, in the relationship between sense of calling and service quality, self-efficacy was found to have a partial mediating effect. And self-efficacy was found to have a partial mediating effect in the relationship between prosocial orientation, which are sub-factors of sense of calling, and service quality. These results suggest that it is necessary to increase sense of calling and self-efficacy in order to improve the service quality of personal assistants for people with disabilities, and suggestions are made.

The Effect of General Eduction Class on Skin Care Based on Service Learning on Quality of Life and Self-Efficacy (봉사학습 기반의 대학 피부미용 교양수업이 삶의 질, 자기효능감에 미치는 영향)

  • Park, Jeong-Yeon;Sim, Hyeon-Ae
    • Journal of Korea Entertainment Industry Association
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    • v.13 no.7
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    • pp.479-485
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    • 2019
  • The purpose of this study was to explore practical direction of university general education through considering the goal and value by analyzing the effect of learning in students participating in general eduction class on skin care based on service learning. The subjects were 30 students in which female (n=24; 80%) and Juniors (n=16; 53.3%) are most common. Their most common major and religion were humanities and social sciences (n=12; 40.0%) and no-religion (n=21; 70%), respectively. The difference between pre- and post-service learning was analyzed to determine the effect of the service learning on the self-efficacy and the quality of life and the results showed significant difference, indicating the positive effect of service learning in improving the self-efficacy and the quality of life. The score of satisfaction with service learning was found to be 4.12, indicating high satisfaction and the intention to retain service learning was found to be 3.99, indicating they have the intention to retain service learning. In addition, there was no difference in the satisfaction with and the intention to retain service learning depending on the characteristics such as gender, grade, major, and religion. These results showed that the general eduction class on skin care based on service learning had positive effect on the self-efficacy and quality of life of learners. There effects are expected to helpful, through university education in developing a sense of community and strengthening social responsibility of learners as social identities.

The Effects of Shoppers' Motivation on Self-Service Technology Use Intention: Moderating Effects of the Presence of Employee

  • HA, Yongsoo
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.9
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    • pp.489-497
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    • 2020
  • The introduction of self-service technologies (SSTs) in retail stores aims to provide customers with a more satisfying shopping experience. Many retailers are increasingly turning toward the adoption of self-service technologies in providing services directly to customers. Given that previous SST research has focused mainly on the impact of the introduction of SST on customer responses, the present study explored the impact of the presence of employees in the relationship between SST and customer responses. Based on the two ground theories, motivation-based theories of behavior and social impact theory, this study tested the relationships between shopping motivations, SST use intention, and retailer attitude. Moderating effects of the presence of employees on the three relationships were also tested. Data were collected using an online survey and analyzed through structural equations modeling. Test results showed that both hedonic and utilitarian shopping motivations effect on SST use intentions, and SST use intentions effect on retailer attitude, subsequently. Although the presence of employee did not moderate the relationship between shopping motivations and SST use intentions, the employee presence moderated the relationship between SST use intentions and retailer attitude. The impact of SST use intentions on retailer attitude was higher in the high presence of employee group than in the low group.

The Effect of Customer's Attribution Tendency Toward Self-Service Technology on the Intention to Revisit Fast-Food Restaurants in the COVID-19 Situation: Focused on Shadow Work Perspective (코로나 19 상황에서 고객의 셀프서비스기술에 대한 귀인 경향이 패스트푸드점 재방문의도에 미치는 영향: 그림자노동의 관점을 중심으로)

  • Kim, Hyun Kyu;Chung, Nam Ho;Poe, Baek
    • The Journal of Information Systems
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    • v.31 no.3
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    • pp.109-129
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    • 2022
  • Purpose The purpose of this study is to examine whether customers' shadow work and risk perception have an impact on revisit intention to the fast-food restaurant, with mediating role of different types of attribution tendencies. We also added perceived unfairness in the research model, in order to verify its mediating effect on the relationship between attribution tendencies and revisit intention. Design/methodology/approach Applying the shadow work perspective and attribution theory, we designed a research model to confirm the hypotheses. After collecting the data from 331 customers who have used self-service technology in a fast-food restaurant, we conducted an analysis of measurement model and structural model by using Smart-PLS 3.0. Findings This study confirmed that Forced Use of self-service technology can enhance the tendency of dispositional attribution which would negatively affect perceived unfairness and revisit intention. On the other hand, affective risk perception was proven to affect situational attribution, which positively affects revisit intention.

The Moderating Effect of Self-efficacy on the Relationship between Regulatory Focus and Service Attachment in Live-commerce (라이브커머스에서 소비자의 조절초점성향과 서비스애착 관계에 미치는 자아효능감의 조절효과에 관한 연구)

  • Sung, Jung-yeon
    • Journal of Venture Innovation
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    • v.6 no.4
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    • pp.83-97
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    • 2023
  • The growth of the live commerce market allows you to conveniently and simply start live commerce anytime, anywhere with a smartphone. The use of smartphone services provides continuous communication and is used while feeling psychological attachment, and it leads to psychological attachment, self-consistency with consumers themselves, and self-identity. This study focuses on the motives and perceptions of consumers using live commerce. In other words, we will examine the relationship with service attachment through the moderating effect of self-efficacy and control focus tendency as consumers' personal and psychological characteristics. In other words, the tendency of regulatory focus, which determines the direction of behavior of consumers according to their motives and goals, affects the service attachment of live commerce. We believe that self-efficacy, which is personal confidence and belief that you can plan and execute on your own for the desired outcome in a given situation or task, will control this relationship. As a result of this research, consumers who highly perceive prevention focus were more likely to avoid negative consequences and pursue safety and obligations. Their attachment to live commerce services was stronger, offsetting their confidence and self-efficacy. When using live commerce services, the more they perceive that information acquisition is beneficial, the higher their belief, and self-efficacy, so service attachment, which is an emotional experience as well as a cognitive experience, is strongly formed for consumers with a preventive focus to avoid safety-seeking and negative consequences. Through the present research results, we believe that it will be helpful in operating strategies and management for companies and small business owners who want to understand the psychological behavior of consumers in using live commerce services.

The Effect of NCS based Education Service Quality on Student's Loyalty to College and Self-confidence in Getting Job (NCS 기반 교육서비스품질이 대학생들의 학교충성도와 취업자신감에 미치는 영향)

  • Chung, Eun-Kyung;Oh, Man-Deok
    • The Journal of the Korea Contents Association
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    • v.19 no.8
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    • pp.584-597
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    • 2019
  • The purpose of this study is to find out constitutions of education service quality in NCS based education and to investigate the effects on vocational key competence, loyalty to college and self-confidence in getting job of college students as important performance variables. The results of this study are as follows. In the NCS based education, five dimensions of education service quality were teaching-learning-lecture, reputation, education program, administrative service and facilities. It is analyzed that the teaching-learning-lecture and administrative service have a great influence on vocational key competence of students. In addition, education service quality and vocational key competence were analyzed as important factors for student's loyalty to college and self-confidence in getting job and proved to be important performance variables.