• 한국치위생학회지
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• 제21권3호
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• pp.211-225
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• 2021

Objectives: To validate the role of a new information and communication technology platform that we created for the betterment of the oral health of persons with disabilities and for providing appropriate health care services. Methods: A Delphi survey was conducted among 16 people in various professions, including academia, government agencies, and dentistry, to evaluate the validity of the information and communication technology platform. Moreover, platform satisfaction was evaluated using a user experience questionnaire among 200 people, including persons with disabilities, parents, and public institutions. Results: Experts in consensus indicated a high validity for the categories of service provider (CV=0.29, CVR=0.69), service target (CV=0.29, CVR=0.38), service contests (CV=0.27, CVR=0.63), and financial support (CV=0.30, CVR=0.63) in our information and communication technology platform. In addition, information from questionnaires on user experience and communication technology satisfaction analysis showed that both users and providers were highly satisfied with the platform. Conclusions: The provision of oral health services based on the new information and communication technology platform has numerous advantages, in addition to providing adequate oral health care for the disabled. Furthermore, the social safety net for improved oral health may be further strengthened.

• 한국치위생학회지
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• 제16권2호
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• pp.303-311
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• 2016

Objectives: The purpose of this study was to analyze the influence of job satisfaction on turnover intention in dental hygienists. Methods: A self-reported questionnaire was filled out by 169 dental hygienists in Gwangju from June 1 to December 31, 2014. Data analysis was performed with t-test, ANOVA and multiple regression analysis using SPSS WIN version 21.0 program. Results: By Likert 5 points scale, mean of job satisfaction was $3.08{\pm}0.35$ points, mean of personal relationship was $3.35{\pm}0.55$ points, and monthly compensation and promotion were $2.91{\pm}0.63$ points and mean of autonomy was $2.79{\pm}0.70$ points. Job satisfaction was the highest in those who were married and over 30 years old. Job satisfaction was highest in those who worked in the general hospitals and had longer career as a dental hygienist. Mean of the turnover intention was $3.31{\pm}0.81$ points. The factors of job satisfaction and turnover intention had the inverse correlation. The influencing factor of turnover intention(${\beta}=-0.327$) were monthly compensation, promotion, job satisfaction(${\beta}=-0.301$), and satisfaction for the location of the job(${\beta}=-0.157$). Conclusions: Turnover intention of dental hygienists is closely related to economic compensation, promotion, working department, and location of the job.

• 보건의료산업학회지
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• 제4권1호
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• pp.11-22
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• 2010

The purpose of this study is to approving the usefulness on Customer Satisfaction of Human Bridge. To achieve this purpose, we conduct a survey of 385 Customer to have a new operation analysis that so-called Human Bridge. The results of this study as follow. First of all, It's appeared that dependence on mass communication has a high level Because that Some 66% of the people surveyed say that they have Human Bridge operation by mass communication. Secondly, In case of satisfaction level connected with operation, some 66% of the respondents say that it is inconvenient or not at all in the Human Bridge operation and some 81% of the respondents say that it is very healthy or the same in the gum condition. On the other hand, Some 64% of the people surveyed say that it is inconvenient or extra comfortable in the masticate their's food well. Thirdly, In case of the level of teeth shaking, Some 90% of the people surveyed say that it is no change or small to contrast beginning, and in aesthetic satisfaction after operation, a surprising 93% of the people surveyed say that it is satisfaction.

• 한국병원경영학회지
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• 제22권3호
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• pp.118-132
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• 2017

This study developed key elements of dental service guidelines for the disabled patients. In order to provide consumer-oriented service guidelines for the dental patients with disability, service design method was applied. Using service design method guided by the double diamond design process, this study implemented consumer survey, observation, and contextual interviews for consumers' needs assessment. And customer journey map, mind maps, and blueprints were utilized to visualize consumer needs and guidelines for dental care services for the disabled. According to the study, disabled consumers have needs for expertise of the medical staff, dental care institutions specialized on the disabled, financial support, establishment of the facilities for the disabled, comfortable atmosphere in the institutions, and communication with medical staffs. Based on the needs of the disabled, 5 key elements of the dental care services were developed: convenience, expertise, empathy, financial support, and education and management. And service design guidelines were proposed to implement key elements of dental care services for the patients with disability. This study is significant in that it is the first attempt to apply the service design technique from the consumer perspectives in the field of dental care for the disabled. Furthermore the process of this study has become a reference that can be utilized and applied to other medical institution.

• Journal of the Korean Association of Oral and Maxillofacial Surgeons
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• 제40권3호
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• pp.130-134
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• 2014

Objectives: The goal of this study was to estimate the overall satisfaction level of dental implant patients and further evaluate factors influencing satisfaction. Materials and Methods: Self-administered questionnaires were mailed to patients who received dental implant therapy at Seoul National University Bundang Hospital (Seongnam, Korea) from October 2003 to April 2005. The main portion of the questionnaire was shared to evaluate the level of satisfaction with implant therapy. The questionnaires contained evaluations of influencing factors, which were classified as pain-related, service-related, and complication-related. Results: The responses from 93 patients (41 males, 52 females) with a total of 325 implants were included in the analysis, and the mean score for overall satisfaction level with implant therapy was 8.26. Female patients showed higher visual analogue scale (VAS) scores for both pain during (P=0.000) and after implant surgery (P=0.016). Male patients showed more 'negative' values for the reasonability of treatment cost (P=0.008) and the adequacy of the treatment period (P=0.022). Conclusion: The subjective satisfaction of patients was influenced by various factors, especially complication-related factors.

• 한국치위생학회지
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• 제21권2호
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• pp.159-170
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• 2021

Objectives: This study aimed to investigate factors for retention intention among long-term employed dental hygienists and to provide basic data for improving the long-term service (working) environment. Methods: A total of 202 dental hygienists with more than five years' work experience at dental hospitals and clinics located in Seoul, Gwangju, and Jeonnam Province, South Korea, were surveyed. The data were analyzed for each factor using exploratory factor analysis, and differences according to the general characteristics of the participants were analyzed using an independent sample t-test, one-way ANOVA and a hierarchical multiple regression analysis. Results: At the current workplace, a better working environment, and higher job satisfaction were associated with higher retention intention. However, lower professionalism in dental hygiene as a subdomain of the professional self-concept domain was associated with higher retention intention. Conclusions: To increase retention intention among dental hygienists, it is necessary to improve the working environment in which dental hygienists can perform professional roles and seek ways to establish their identity as professionals in dental healthcare settings.

• 한국치위생학회지
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• 제21권3호
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• pp.311-318
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• 2021

Objectives: The purpose of this study was to understand the level and patterns of college adjustment, major satisfaction, academic engagement, and attention deficit hyperactivity disorder (ADHD). This study examined the factors influencing adaptation to college life. Methods: This study was approved by the institutional review board of 00 university. We analyzed 166 survey data responses collected by distributing questionnaires from June 1 to July 2, 2020. Statistical product and service solutions version 23.0 was used for statistical analyses. The data were presented as frequencies and percentages or means and standard deviations, and pearson correlation analysis and multiple regression analysis were performed. Results: There was a significant difference in the average score of major satisfaction according to the type of college (university) and grades. For college adjustment, there was a significant difference in the average score according to major grades. Academic engagement showed a significant difference in the average score according to the college type and grade. Major satisfaction, college adjustment, and academic motivation showed significant positive correlations among the variables, whereas ADHD, major satisfaction, and college adjustment showed a significant negative correlation. Multiple regression analysis revealed that major satisfaction (p<0.001) and academic motivation (p<0.001) were factors affecting college adjustment (p<0.05). Conclusions: It is necessary to develop and apply specific and systematic adaptation programs to improve the understanding, control, and guidance methods for college students and to promote human relations, such as school life and social life.

• 치위생과학회지
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• 제12권3호
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• pp.271-277
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• 2012

본 연구는 구조방정식을 이용한 치과위생사의 전문직업성, 자기효능감이 직무만족에 미치는 영향을 파악하고자 616명을 대상으로 설문조사 하였으며, SPSSWIN 18.0과 AMOS 20 통계프로그램을 이용하여 분석한 결과 다음과 같은 결론을 얻었다. 1. 치과위생사의 전문직업성은 3.34점, 자기효능감 3.76점, 직무만족도 3.36점으로 나타났다. 2. 연령이 많을수록, 교육정도가 높을수록, 기혼인 경우, 근무경력이 많을수록 전문직업성, 자기효능감 및 직무만족도 정도가 높은 것으로 나타났고, 통계적으로도 유의한 차이를 보였다. 3. 본 연구모형은 전문직업성과 자기효능감의 상관계수는 .69, 전문직업성$\rightarrow$직무만족도 경로에서는 .33, 자기효능감$\rightarrow$직무만족도 경로에서는 .59로 정의 영향을 미치는 것으로 나타났다. 즉 전문직업성과 자기효능감과의 상관관계는 어느 정도 있는 것으로 나타났고, 전문직업성 보다는 자기효능감이 높을수록 직무만족도가 증가하는 것으로 볼 수 있다. 직무만족은 조직 내의 다양한 환경과 개인의 내적 요인에 영향을 받는다. 직무만족이 중요한 이유는 의료서비스의 질생산성과 함께, 치과위생사 개인의 삶의 질과도 연관되기 때문이다. 변화하는 시대에 대응하기 위해서는 치과위생사의 직무만족도를 증가시키기 위한 조직의 변화와 노력뿐만 아니라, 치과위생사들의 직업에 대한 확신, 전문직업성과 자기효능감을 향상시키기 위한 노력이 함께 동반되어야 한다.

• 한국병원경영학회지
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• 제19권2호
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• pp.73-88
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• 2014

Objective: This research investigates how to increase the quality of medical service and supply high quality of medical service to patients. By using Kano Model theory we examines what medical service attributes the hospital would be conducted preferentially for patient's satisfaction and provides informations of management strategies for hospitals. Method: To study patients' perception of medical service quality, first we performed pilot test to derive 30 medical service attributes. With 30 medical service attributes, we conducted survey of 300 subjects who have experienced medical services in 6 months. To examine patients' conception of medical services, a modified Kano's questionnaire using 5 scale is applied. Finally we calculated SI(Satisfaction index) and DI(Dissatisfaction index) and PCSI(Potential Customer Satisfaction Improvement) index with Kano's Model analysis results. Key Findings: We found that the quality of medical service categorized in 15 one-dimensional elements, 9 must-be elements and 6 indifferent elements. Moreover the attribute of gives prompt services and have patient's best interest at heart scored the highest SI, whereas the attributes of accurate and precise medical service, exact records, enough explanation and polite attitudes are the highest score of DI. And also good explanation of the bill scored the highest PCSI. In this study findings indicate that while medical service providers try to increase patients' satisfaction by improving hospital's environments, patients' perception of trust and good interpersonal relationships with medical service providers have strong and positive impact on patients' satisfaction.

• 치위생과학회지
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• 제1권1호
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• pp.53-59
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• 2001

본 연구는 의료종사자들의 교육 실태를 조사하고 의료 서비스에 미치는 영향을 파악하여 양질의 의료 서비스 제공에 유용한 자료를 마련하고자 2000. 2. 10부터 2000. 3. 10까지 서울, 경기 지역을 중심으로 341부의 자료를 설문 조사법으로 조사하여 의료 서비스 교육이 서비스에 미치는 영향은 다음과 같은 결론을 얻었다. 1. 의료기관의 위치, 시설장비와 기구, 의료진의 태도에 관한 일반적 의료 서비스의 만족도는 서비스 교육을 받은 집단이 4.07, 교육에 참여하지 않는 집단이 3.97로 나타났으며, 통계적으로 유의한 차이를 보였고(p<.05), 서비스 교육에 참여한 집단이 일반적 의료 서비스의 만족도가 높게 나타났다. 2. 의료기관의 이미지, 진료 수준, 홍보부문에서는 의료 서비스 교육의 경험이 있는 집단이 4.01, 교육의 경험이 없는 집단이 3.83으로 나타나 통계적으로 유의한 차이가 있으며(p<.05), 의료 서비스 교육을 받은 집단에서 서비스 만족도가 높게 나타났다. 3. 이행하고 있는 의료 서비스의 만족도, 개선사항, 의료인력의 적정성을 묻는 전반적 의료 서비스의 만족도는 서비스 교육의 참여 집단이 3.32, 서비스 교육에 참여하지 않는 집단이 3.34로 통계적으로 유의한 차이가 없었다. 4. 의료 서비스의 교육과 인식에 따른 만족도는 일반적 특성별로 서비스 교육을 받고 마케팅의 필요성을 느끼고 있는 책임 치과위생사의 집단에서 만족도가 높고 유의한 차이를 보였다(p<.05). 5. 교육의 업무와 인식상태를 보면, 교육의 횟수는 1.83회로 나타났고 병원 내부의 서비스 교육의 만족도는 3.24로 낮게 나타났다. 6. 병원의 팀웍은 3.70으로 대체적으로 높게 나타났으며 업무 만족도는 3.56으로 나타났고, 의료기관의 추천도는 2.50으로 의료기관의 권유이사는 낮게 나타났다. 7. 의료기관 종사자들의 의료 서비스 교육의 필요성이 4.40으로 나타나 서비스 교육 필요성의 인식은 높게 나타났다. 이러한 연구 결과를 토대로 서비스 교육의 경험이 의료 서비스에 미치는 영향은 절대적이라고 사료되어지며, 본 연구의 결과 서비스 교육이 병원급에서 더 많이 이루어지고 있으나, 서비스 교육의 필요성을 인식하면서도 교육의 참여 기회가 부족함을 알 수 있다. 따라서, 의료기관 종사자들에게 다양한 교육의 참여와 의료기관에 적합한 내부 교육의 프로그램이 개발되어 좋은 의료 서비스가 창출되어야 함을 제언하는 바이다.