Browse > Article

Study On Customer Satisfaction of Dental Prosthetic Tooth Surgery by Human Bridge  

Kim, Kyung-Jin (Dentapia Dental Clinic)
Cho, Duk-Young (School of Medicine Pusan National University)
Publication Information
The Korean Journal of Health Service Management / v.4, no.1, 2010 , pp. 11-22 More about this Journal
Abstract
The purpose of this study is to approving the usefulness on Customer Satisfaction of Human Bridge. To achieve this purpose, we conduct a survey of 385 Customer to have a new operation analysis that so-called Human Bridge. The results of this study as follow. First of all, It's appeared that dependence on mass communication has a high level Because that Some 66% of the people surveyed say that they have Human Bridge operation by mass communication. Secondly, In case of satisfaction level connected with operation, some 66% of the respondents say that it is inconvenient or not at all in the Human Bridge operation and some 81% of the respondents say that it is very healthy or the same in the gum condition. On the other hand, Some 64% of the people surveyed say that it is inconvenient or extra comfortable in the masticate their's food well. Thirdly, In case of the level of teeth shaking, Some 90% of the people surveyed say that it is no change or small to contrast beginning, and in aesthetic satisfaction after operation, a surprising 93% of the people surveyed say that it is satisfaction.
Keywords
Customer Satisfaction; Human Bridge; Satisfaction Level Connected with Operation;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Shelton PJ(2000), Measuring and Improving Patient Satisfaction, Aspen Publication.
2 강병서 외 2인(2005), 병원의 서비스품질이 고객만족과 성과에 미치는 영향에 관한 연구, 중소기업 연구, Vol.27(1);58-87.
3 김양균 외 5인(2003), 치과 병.의원의 의료서비스 품질이 고객만족과 충성도에 미치는 영향에 관한 연구, 병원경영학회지, Vol.8(3);49-71.
4 김영찬, 차재성(2003), 고객만족도 측정방법론과 전략적 활용, 마케팅연구, Vol.18(1);113-132.
5 박재산(2004), 국립대학병원 입원환자가 느끼는 의료서비스 질, 만족도, 고객충성도 간의 관련성 분석, 병원경영학회지, Vol.9(4);45-69.
6 박종오, 황용철(2007), 서비스상황요인이 서비스품질, 서비스가치, 고객만족과 재 이탈의도에 미치는 영향, 서비스경영학회지, Vol.8(1);79-110.
7 배성권 외 2인 (2005), 종합병원 입원환자와 외래 환자의 만족도 요인 분석 -의료기관 서비스 평가 자료를 활용한 실증 분석, 병원경영학회지, Vol.10(2);26-44.
8 최귀선 외 3명(2000), 환자가 인지하는 의료의 질과 만족도, 서비스 가치, 재이용 의사간의 구조분석, 예방의학회지, Vol.33(4);426-435.
9 Brady M. K., Cronin Jr. J.(2001), Some new thoughts on conceptualizing perceived service quality: a hierarchical approach, Journal of Marketing. Vol.65(3);34-49.
10 Cronin Jr. J., Brady M. K., Hult G. T. M.(2000), Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intention in service environments, Journal of Retailing. Vol.76(2);193-218.   DOI   ScienceOn