• 문화기술의 융합
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• 제8권6호
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• pp.487-492
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• 2022

대학들은 급변하는 사회 환경에 적합한 교육역량 수준을 높이기 위해 다양한 방법들을 찾고 있다. 본 논문에서는 조사 항목을 수정, 보완한 만족도 사전조사를 개강 전에 실행하여 학업성취도를 높이고 전공 이탈자의 비율을 낮춰 교육 성과를 높이는 방안을 제안한다. 일반적인 만족도 조사 이후에 시행되는 교육품질 개선(CQI) 방식을 보완하고자 만족도 사전조사를 시행하였다. 학생역량을 강화하기 위해 설계가 진행 중인 인공지능형 메디치 플랫폼에 적용할 수 있는 머신러닝 기법의 랜덤 포레스트를 활용하여 중요한 데이터의 예측 및 분석을 가능하게 하였다. 만족도 사전조사 데이터들을 전처리하여 수강 신청 학생들의 정보를 설명 변수로 정의하고 분류하여 모델 생성 및 학습하였다. 실험 환경은 주피터 노트북 3.7.7, Python 3.7에서 관련 알고리즘과 사이킷런(sklearn) 라이브러리를 함께 사용하였다. 제안하는 방안의 결과를 수업에 반영하여 수업 후에 진행하는 교육 만족도 조사의 변화와 중도 탈락생 수의 동향을 비교 분석하였다.

• 한국농촌건축학회논문집
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• 제24권4호
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• pp.33-40
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• 2022

Sharehouse has been supplied as an alternative to solving the steadily increasing one-room housing problem of single-person households every year, and it is necessary to investigate the satisfaction of residents who actually live in sharehouse through P.O.E. Therefore, this study analyzed priror researches related to the existing one-person households, sharehouses, and satisfaction surveys, and summarized indicators with high relevance and frequency to derive satisfaction survey factors that can clearly evaluate the improvement architectural plan of sharehouses. As a result, it was classified into 4 items in the 'general information' category to investigate the status, housing rental type, and housing cost of the sharehouse, 15 factors in the 'peripheral environment' category to evaluate the safety, 3 factors in the 'community' category, and 17 factors in the space (facility) and service category. In the "General Information" section, the overall one-person housing satisfaction, desired sharehouse type, housing rental type, housing cost, and living expenses were reduced. In the "Surrounding Environment", accessibility to public office, accessibility to cultural facilities, accessibility to medical facilities, accessibility to work and school, convenience stores, noise pollution and safety. In addition, in the "community" section, it consists of interactions with various people, relationships with housemates and in the "space (facilities) and service" section, heating, waterproof, soundproof, ventilation, moisture and condensation blocking, facility management, interior, room size, built-in furniture, storage space, laundry, parking. Most of the scales for each factor were 5-point Likert scales, allowing evaluation of the degree of satisfaction, and some factors presented criteria to induce structured answers. Therfore, it is expected that the survey will be conducted on residents who actually live by deriving factors for the satisfaction survey of one-person households living in the sharehouse, and the current status of the sharehouse will be identified, and the degree of satisfaction will be analyzed to be used for research.

• 한국의료질향상학회지
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• 제5권2호
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• pp.312-323
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• 1998

Background : Evaluation of patient's satisfaction is one of the most important aspects of quality improvement. If the patient highly satisfies with the medical service provided in the hospital, he/she will be likely to visit the same hospital again. Patient's satisfaction of a particular hospital is directly correlated with hospital profits as well as reputation in the community. For this reason, various kinds of survey measuring satisfaction level have been performed and many kind of QI activities for enhancing the profits as well as reputation in the community. For this reason, various kinds of survey measuring satisfaction level have been performed and many kind of QI activities for enhancing the patient's satisfaction. This study is to find the effect of hospital QI activities on the patent's satisfaction level. Methods: After questionnares were developed, survey of measuring satisfaction level was performed in August, 1998. On the basis of survey results, QI activities were carried out to attain the target point of 4.0 and subsequent survey was done in November, 1998. Results: With three main principles of "problem solving approach with kindness". "helping patient to participate in medical procedure with sufficient information", and "putting employees into practice of attitude with human respect", the average level of satisfaction was enhanced from 3.45 to 3.55 level. Also kindness level of employees was increased from 3.71 to 3.82. Level of dissatisfaction about insufficient explanation and unkind attitude was dropped from 69% to 48% and from 82% to 46% respectively. Conclusion: With the result of this study overall satisfaction level was enhanced. In order to keep these advantages a operation of Quality Improvement Task Force Team in each subject will be required.

• Journal of Information Technology Applications and Management
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• 제11권2호
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• pp.65-80
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• 2004

The primary purpose of this study is to investigate ASP (Application Service Provider) vendor attributes that affect ASP client satisfaction. From the relevant literature, ASP vendor attributes that might affect the ASP client satisfaction were derived from which the survey questions were formulated. The survey was conducted among the companies that have adopted ASP. Through the factor analysis of the survey results, the following vendor attributes - vendor's IT infra structure, service reliability, service flexibility, vendor stability, IS maturity, information sharing - were derived ; and the relationships between those attributes and ASP client satisfaction were explored. The result of this study revealed that IT infra, service flexibility, vendor stability are related to ASP client satisfaction. The customer satisfaction factors in the traditional outsourcing -- reliability, IS maturity, information sharing were proved to be not applied in ASP environment. This study provides ASP vendors with guidelines on how to improve their ASP strategies to satisfy clients. The results of this study can also be used by client companies as a decision basis for ASP vendor selection.

• 대한안전경영과학회지
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• 제16권3호
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• pp.257-266
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• 2014

This study was planned to investigate the effect of the exposure to hazard factors on work environment satisfaction. Existing researches about job satisfaction have focused on the general working conditions, such as working hours, wage, human relationship, job task and so on. Korean Working Conditions Survey was used for this study because that relevant questions were included. The effect of the exposure to hazard factors on work environment satisfaction may be produced by hierarchical regression analysis because of comparison with existing model for work environment satisfaction. The exposure to hazards factors were statistically significant effect on work environment satisfaction after adjusting other confounding variables, such as gender, age, educational level, job security, work hour, work load, work autonomy, social support, etc. This study has some limitation because that KWCS was cross sectional survey. Some researches about the causal effect and its mechanism may be suggested as future study.

• 한국식생활문화학회지
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• 제16권5호
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• pp.423-430
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• 2001

The facts of job satisfaction and their perceived importance among elementary school foodservice dietitians were assessed. The survey instrument consisted of three parts: the job satisfaction survey was used to measure facets of job satisfaction and the level of total satisfaction; perceived importance questions for corresponding job facets; and demographic items. A survey of school food service operations was undertaken and detailed information was collected from 170 dietitians. The collected data were processed using the SPSS package program for descriptive analysis and analysis of valiance. School foodservice dietitians' importance and satisfactions scores on their job and working environment were 4.25 and 2.83, respectively. The respondents rated the subscales of 'communication' and 'nature of work' the highest and the subscales of 'pay' and 'working environment' the lowest The results of facet satisfaction scores and corresponding perceived importance scores were paired to be plotted on the Importance-Performance Analysis Grid. IPA grid was used to provide a strategy for food service managers to counteract dietitian dissatisfaction.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2005년도 추계학술대회논문집
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• pp.666-669
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• 2005

Social noise survey and auditory experiment on residential noises such as floor impact, air-borne, bathroom, drainage and traffic noises were conducted to classily a noise insulation Performance in apartment building. The survey results showed that annoyance among subjective responses to residential noises was most greatly affecting to satisfaction with noises. In the survey, boundary limit between satisfaction and dissatisfaction was also determined. Auditory experiments was also undertaken to determine noise insulation performance according to the percent of satisfaction for individual noise source. Result of auditory experiment showed that the noise insulation performance for floor impact, airborne, drainage and traffic noise corresponding to 40 % satisfaction is 49 dB (L$_{i,Fmax,AW}$), 48 dB (R'w), N-41, and N-40, respectively. Finally, classes of noise insulation performance in apartment building were proposed according to satisfaction with noises

• 한국IT서비스학회지
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• 제4권1호
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• 공학교육연구
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• 제19권4호
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• pp.72-82
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• 2016

In Korea, engineering education based on industry demand is highly emphasized; the survey of industry demand or company satisfaction is frequently conducted. Although engineering schools have often attempted and implemented the reform of engineering education, it was found that company satisfaction with college education was always low. In this context, this study aimed to find the cause of the low satisfaction. To this end, the social background for the active survey of industry demand and company satisfaction, and its progress were investigated. The findings of this study showed that the survey of industry demand in Korea has limitations in improving the quality of college education or developing its future demand, contrary to its intention. This industry demand based approach has its historical and social root in the Korea-specific model of the catching-up style industry development and technology innovation. Therefore, it is difficult to establish appropriate academy-industry relations and discover future vision based on this model. This study presents a new way to understand and develop the future-oriented industrial and social demand, not just arguing for the uselessness of the survey of industry demand in engineering education.

• 한국식품영양학회지
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• 제18권3호
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• pp.175-191
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• 2005

This study carried out a survey of students in Gangwon province's general opinion and satisfaction with the school food-service programs implemented in Gangwon province. The method involved a survey of 1,500 elementary, middle, and high school students from 30 schools. The main results of this study can be summarized as follows: With regards to their general opinion of the school food-service programs, $70\%$ of the students answered that the size of the portions was appropriate. Moreover, the survey students answered that they were satisfied with the current method in which the food services. The elementary school students were found to be the best at maintaining public order when the food services were being conducted. The largest complaint which the students had towards these food service programs was the taste of the food itself. With regard to the students' degree of satisfaction with the school food service programs, the highest level of satisfaction with the atmosphere during meal times(3.88), followed by the degree of satisfaction with the food(3.27), and the school cafeteria environment(3.20), and the sanitary conditions of the food service facilities(3.14). The overall opinion and degree of satisfaction with school food service programs demonstrated significant differences, depending on the school level and type of food service.