• Title/Summary/Keyword: Satisfaction measurement

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A Study of Correlation between Self-efficacy and Satisfaction with College Life of Nursing Students (간호대학생의 자기효능감과 대학생활만족도간의 관계 연구)

  • Sok, R. So-Hyune;Shin, Dong-Soo;Oh, Hee;Kim, Ho-Mi;Kim, Kwuy-Bun
    • Journal of East-West Nursing Research
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    • v.11 no.1
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    • pp.51-57
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    • 2005
  • Purpose: This study was to examine the correlation between self-efficacy and satisfaction with college life of nursing students. Method: Design was descriptive correlative study, and subjects of this study were 352 persons who are students on 3 and 4 grade in nursing college. Measures were satisfaction with college life measurement (Cronbach's alpha=.673) and self-efficacy measurement (Cronbach's alpha=.810). Data were collected from September, 2004 to January, 2005. Data were analyzed with SPSS PC+ on each aim of this study. Result: Findings were as followings. 1. In relationship between self-efficacy and satisfaction with college life, there was significant positive correlation (r=.760, p=000). 2. In difference of self-efficacy and satisfaction with college life according to general characteristics there were significant differences in grade and consultor (p<.05). Conclusion: Further needs nursing intervention to improve positively the self-efficacy that may effect on satisfaction with college life.

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Measurement Invariance of the Satisfaction with Life Scale (SWLS) across Age and Gender in Korea (삶의 만족 척도(Satisfaction With Life Scale: SWLS)의 연령 및 성별 측정 동일성 검증)

  • Jaisun Koo
    • Korean Journal of Culture and Social Issue
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    • v.25 no.4
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    • pp.305-323
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    • 2019
  • The Satisfaction With Life Scale (SWLS) is the most widely used instrument to measure life satisfaction. This study examined the factor structure and measurement equivalence of SWLS across age and gender in Korea. A total of 936 data were analyzed, comprising 433 college students (195 males and 238 females) and 503 middle-aged adults (237 males and 266 females). The results are as follows. Firstly, the data supported a modified single-factor model with correlations between error variances of items 4 and 5. Therefore, items 4 and 5 reflecting the past were found to share a distinct meaning with other items. Secondly, SWLS showed full strict invariance by gender, but only showed partial strict invariance between college students and middle-aged adults. These results indicate that meaningful comparisons of SWLS scores across gender may be valid, but careful attention should be paid when comparing age groups.

A Study of Security QoS(Quality of Service) Measurement Methodology for Network Security Efficiency (MOS(Mean Opinion Score)를 이용한 네트워크 보안 QoS(Quality of Service) 평가체계)

  • Kim, Jeom Goo;Noh, SiChoon
    • Convergence Security Journal
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    • v.12 no.6
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    • pp.11-17
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    • 2012
  • Network security performance evaluation is a complex and diverse system environments, a single, specific performance measurements alone performance evaluation measure itself and the meaning of the reliability of the evaluation results do not limit the number of days only. In this paper, we propose a method to measure the security features of security, QoS measurement techniques using MOS satisfaction. MOS(Mean Opinion Score) Rating specifications for network security, QoS satisfaction and how to operate the development and operational model for future customer's satisfaction for information systems that can be used to evaluate the QoS measurement/analysis be utilized in the field. Objectified in the form of standards and performance measurement system provider (supplier development) and consumers(users) all the results available so that how to develop a system. Development is the development of information security features, the performance of these two features networking capabilities and a comprehensive evaluation of a three-gaeyoungyeok Correlating performance measurement methodology. Systematic measurement environment designed using the proposed methodology of this study, when the operating system is on the satisfaction of the security, QoS can be calculated. Forward In addition, a variety of performance metrics and performance measurement methods by extending the network security system satisfaction rating upgrade by the way will be.

Measurement Tools for the Practice of Caring and Sharing by Adolescents (청소년의 배려와 나눔 실천을 위한 측정도구 개발 연구)

  • Baek, Min-Kyung
    • Human Ecology Research
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    • v.56 no.1
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    • pp.99-108
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    • 2018
  • This study develops a scale to measure the practice of consideration and sharing by adolescents. This data as an object of high school students in regards to items generated from the content validity test and preliminary study stage based on the consideration scale, literature review and expert for elementary school students on a 5-point Likert scale. The factor analysis of the collected data using SPSS 20.0 2 indicated the final fators. The three fanal factors designated by the measuring items are: 'practice of consideration and sharing', 'recognition of consideration and sharing', and 'self-recognition'. As a result of analyzing students' individual variables, this study found that family relationship satisfaction and school life satisfaction had positive relationship in self-recognition, recognition of consideration and sharing, practice of consideration and sharing, and total personality score. The measurement tools developed in this study, are expected to act as valid tools to develop a program that can increase the practice of consideration and sharing activities.

Building a Customer Satisfaction Information System for Intensified Strategy Development

  • Koo, Ja-Yeoul
    • Journal of Global Scholars of Marketing Science
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    • v.6
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    • pp.167-184
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    • 2000
  • Previous models of consumer post-purchase evaluation behavior have treated customer satisfaction as a transaction-specific construct. In the present paper, a conceptual framework that describes customer satisfaction measurement as a process is developed. The framework explains customer satisfaction as a dynamic process encompassing five stages-search, interaction, experience, service, and longevity. It is proposed that organizations should develop information systems to measure customer satisfaction during all five of the stages and disseminate such information throughout the organization as part of their Total Quality Management efforts.

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Measurement of the Internet Banking Customer Satisfaction using Structured Equation Model

  • Choi, Kyung-Ho
    • Journal of the Korean Data and Information Science Society
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    • v.16 no.2
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    • pp.301-311
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    • 2005
  • This study has conducted to measure the internet banking customer satisfaction using structured equation model. Data was collected by e-mail system. Among survey panel who had experience of using Hanwha-Bank internet banking service, final samples were 2,848 respondents. The results showed that usage convenience and economy factor was most correlated with customer satisfaction. And we found that word-of-mouth behavior was affected customer satisfaction.

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Effect of Professional Autonomy and Professional Self-concept on Job Satisfaction of Emergency Nurses (응급실 간호사의 전문직 자율성과 전문직 자아개념이 직무만족도에 미치는 영향)

  • Park, Ji Ae;Yeo, Jung Hee
    • Journal of Korean Critical Care Nursing
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    • v.8 no.1
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    • pp.62-70
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    • 2015
  • Purpose: This study is a descriptive research study to determine the level of professional autonomy, professional self-concept, and job satisfaction of emergency nurses, and to investigate their correlations and verify the effects of professional autonomy and professional self-concept on job satisfaction. Method: The subjects were 189 emergency nurses with a work experience of 1 year or more, in 14 hospitals located in B and U Metropolitan Cities. The study was conducted from July 20, 2014, to August 30, 2014. The measurement instruments for professional autonomy, professional self-concept, and job satisfaction were used as the measurement tools. The collected data were analyzed using the t-test, analysis of variance, Scheffe's test, Pearson's correlation coefficient, and multiple linear regression. Results: Job satisfaction among emergency nurses showed a significant positive correlation with professional autonomy (r=.28, p <.001), and with professional selfconcept (r=.50, p <.001) with sub-areas of professional practice (r=.79, p <.001), satisfaction (r=.64, p <.001), and communication (r=.25, p <.001). Factors affecting job satisfaction were satisfaction (${\beta}$=0.60, p <.001), followed by low professional autonomy (${\beta}$=-0.24, p <.001) and communication (${\beta}$=0.14, p =.008), which accounted in total for 48.3% of the effect. Conclusion: This study suggests that enhancing professional satisfaction, maintaining proper communication, and securing autonomy are required to improve the job satisfaction among emergency nurses.

Effects of Muscle Electric Stimulation on Chronic Knee Pain, Activities of Daily Living, and Living Satisfaction for Korean Elderly Women (여성노인의 만성무릎통증, 일상생활활동 및 생활만족도에 미치는 근육 전기자극 요법의 적용 효과)

  • Sok, So-Hyune R.;Kim, Kwuy-Bun
    • Journal of Korean Academy of Nursing
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    • v.37 no.3
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    • pp.305-312
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    • 2007
  • Purpose: This study was to examine effects of muscle electric stimulation on chronic knee pain, activities of daily living, and living satisfaction for Korean elderly women. Methods: The design was a nonequivalent control group pretest-posttest study. Subjects were 60 (experimental: 30, control: 30) elderly women 65 years old or above with good orientation and communication. The experimental treatment was electric stimulation on both thigh quadriceps muscles for 15 minutes per time, 3 times per week, for a total of 12 weeks. Measures were the S-F McGill Pain Questionnaire and Arthritis Impact Measurement Scale for chronic knee pain, activities measurement of daily living for activities of daily living, and living satisfaction measurement for living satisfaction. Data was analyzed through the SPSS Win 12.0. Results: Chronic knee pain by S-F MPQ (t=43.563, p=.000) and chronic knee pain by AIMS (t=31.364, p=.000) were significantly decreased in the experimental group, and the activities of daily living (t=124.353, p=.000) and living satisfaction (t=71.268, p=.000) were significantly increased in the experimental group for Korean elderly women. Conclusion: Muscle electrical stimulation decreased chronic knee pain, and increased the activities of daily living and living satisfaction for Korean elderly women. Further studies for muscle electric stimulation need to be done.

Service Quality assessment for Food & Beverage Product of Hotel (관광호텔 식음료상품 서비스품질 평가)

  • 김승희
    • Culinary science and hospitality research
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    • v.5 no.2
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    • pp.447-467
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    • 1999
  • Most published work on product quality focuses on manufactured goods. The subject of service quality has received less attention. This distinction is important because some of the quality-improving strategies avaliable to manufacturers may be inappropriate for service firms. Services are performances, not objects. They are often produced in the presence of the customer, as in the cause of hotel restaurant services, quality occurs during service delivery, usually in an interaction between the customer and contact personnel of service firm. for this reason, service quality is highly dependent on the performance of employees, an organizational resource that cannot be controlled to the degree that components of tangible goods can be engineered. The study has begun as a basic study for customer satisfaction-oriented management in understanding the service quality of food & beverage products and through a systematic analysis of it. The major purpose of the study was to examine the relationship of the customer satisfaction and service quality in consideration of reliability, empathy, responsiveness, tangibility and assurance. An empirical research was conducted based on the previous theoretical studies. 286 customer at first class hotels in Seoul were selected as samples of this study. The time period of research was from February through March 1999, and answers were processed by SAS to yield frequency analysis, multivariate statistical analysis and regression analysis. The finding of the statistical treatment are frequencies, factor analysis, multiple regression analysis, path analysis. SERVQUAL method was used the service quality evaluation methods. After factor analysis, it was resulted to 3 factors. those were factor 1(assurance.empathy.responsiveness), factor 2(reliability), factor 3(tangibility). The findings of the statistical treatment are as follows. First, the attribute measurement of performance service quality was affected by customer satisfaction. Second, the attribute measurement of performance service qualify was affected by repurchase intention. Third, The attribute measurement of performance customer satisfaction was affected by repurchase intention. The result of study model was followed, service quality was affected repurchase intention than customer satisfaction. indirected effect through, service duality and customer satisfaction was affected repurchase intention.

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A Empirical Study on the Developments of Pay Satisfaction Measurements (임금만족 측정치 개발에 관한 실증적 연구)

  • 이광희
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.23 no.54
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    • pp.119-128
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    • 2000
  • This study develops the pay satisfaction questionnaire for Korean employees. Based upon the review of previous studies, 16 questionnaire items are developed. Exploratory factor analysis results in a modified measurement through item deletion, item-to-dimension reassignment, and dimension combination. The measurement model was good fit assessed by overall fit measures(GFI; goodness of fit index, AGFI; adjusted goodness of fit index, RMR; root mean square residual) criteria, lambda score, and squared multiple correlation with confirmatory factor analysis. Implication of this work for future theoretical and empirical development are suggested.

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