• 제목/요약/키워드: Satisfaction measurement

검색결과 957건 처리시간 0.026초

간호대학생의 자기효능감과 대학생활만족도간의 관계 연구 (A Study of Correlation between Self-efficacy and Satisfaction with College Life of Nursing Students)

  • 석소현;신동수;오희;김호미;김귀분
    • 동서간호학연구지
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    • 제11권1호
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    • pp.51-57
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    • 2005
  • Purpose: This study was to examine the correlation between self-efficacy and satisfaction with college life of nursing students. Method: Design was descriptive correlative study, and subjects of this study were 352 persons who are students on 3 and 4 grade in nursing college. Measures were satisfaction with college life measurement (Cronbach's alpha=.673) and self-efficacy measurement (Cronbach's alpha=.810). Data were collected from September, 2004 to January, 2005. Data were analyzed with SPSS PC+ on each aim of this study. Result: Findings were as followings. 1. In relationship between self-efficacy and satisfaction with college life, there was significant positive correlation (r=.760, p=000). 2. In difference of self-efficacy and satisfaction with college life according to general characteristics there were significant differences in grade and consultor (p<.05). Conclusion: Further needs nursing intervention to improve positively the self-efficacy that may effect on satisfaction with college life.

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삶의 만족 척도(Satisfaction With Life Scale: SWLS)의 연령 및 성별 측정 동일성 검증 (Measurement Invariance of the Satisfaction with Life Scale (SWLS) across Age and Gender in Korea)

  • 구재선
    • 한국심리학회지 : 문화 및 사회문제
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    • 제25권4호
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    • pp.305-323
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    • 2019
  • SWLS(Satisfaction With Life Scale)는 국내외에서 가장 많이 사용되는 삶의 만족도의 측정도구이다. 본 연구는 연령과 성별이 다른 집단에서 SWLS의 요인구조와 측정동일성을 검토했다. 성인 초기 대학생 433명(남자 195명, 여자 238명)과 중년기 성인 503명(남자 237명, 여자 266명)으로 구성된 총 936명의 자료를 분석한 결과는 다음과 같다. 첫째, 확인적 요인분석을 사용하여 SWLS의 요인 구조를 검토했을 때, 4번과 5번 문항간 잔차를 허용한 수정된 단일요인모형이 지지되었다. 따라서 SWLS는 한국에서도 과거 시점을 반영하는 4번과 5번 문항이 다른 문항들과 구별되는 속성을 공유하는 것으로 확인되었다. 둘째, SWLS는 남성과 여성 집단 간에 형태, 요인부하량, 절편, 오차변량의 동일성이 모두 지지되었다. 그러나 대학생과 중년의 성인 집단 간에는 부분측정동일성만이 지지되었다. 이러한 결과는 SWLS 척도를 사용하여 한국인의 연령 및 성별 삶의 만족도를 비교하는 것이 가능하지만, 연령차를 해석할 때에는 보다 세심한 주의를 기울일 필요가 있음을 시사한다.

MOS(Mean Opinion Score)를 이용한 네트워크 보안 QoS(Quality of Service) 평가체계 (A Study of Security QoS(Quality of Service) Measurement Methodology for Network Security Efficiency)

  • 김점구;노시춘
    • 융합보안논문지
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    • 제12권6호
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    • pp.11-17
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    • 2012
  • 네트워크보안 성능평가는 복잡하고 다양한 시스템 환경에서 특정한 단일성능 측정 만으로는 성능평가 측정자체의 의미와 평가결과의 신뢰성이 한계일 수 밖에 없다. 본 논문에서는 보안 QoS의 MOS 측정기법을 사용한 보안기능 만족도 측정방법을 제시한다. 그 내용은 네트워크보안 QoS 만족도에 대한 MOS(Mean Opinion Score) 평가사양 및 운용방법을 개발하여 향후 정보시스템에 대한 고객의 만족도 평가에 활용될 수 있는 QoS 측정/분석 모델을 운용현장에서 활용토록한다. 시스템공급자(개발업체)와 시스템소비자(사용자) 모두가 성능측정 결과를 이용할 수 있도록 가능한 수준의 객관화된 형태의 기준과 방법체계를 개발한다. 개발내용은 보안기능, 네트워킹 기능과 이 두 기능을 종합적으로 평가하는 3개영역의 성능이 상호 연계되는 성능측정 방법론이다. 본연구의 제안 방법론을 사용하여 체계적인 측정환경을 설계 할 경우 운용시스템상에서 보안 QoS의 만족도 산출이 가능하다. 앞으로 다양한 성능측정 기준과 성능측정 방법을 추가적으로 확장하여 네트워크 보안시스템 만족도 평가방법을 업그레이드 시켜나가야 할 것 이다.

청소년의 배려와 나눔 실천을 위한 측정도구 개발 연구 (Measurement Tools for the Practice of Caring and Sharing by Adolescents)

  • 백민경
    • Human Ecology Research
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    • 제56권1호
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    • pp.99-108
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    • 2018
  • This study develops a scale to measure the practice of consideration and sharing by adolescents. This data as an object of high school students in regards to items generated from the content validity test and preliminary study stage based on the consideration scale, literature review and expert for elementary school students on a 5-point Likert scale. The factor analysis of the collected data using SPSS 20.0 2 indicated the final fators. The three fanal factors designated by the measuring items are: 'practice of consideration and sharing', 'recognition of consideration and sharing', and 'self-recognition'. As a result of analyzing students' individual variables, this study found that family relationship satisfaction and school life satisfaction had positive relationship in self-recognition, recognition of consideration and sharing, practice of consideration and sharing, and total personality score. The measurement tools developed in this study, are expected to act as valid tools to develop a program that can increase the practice of consideration and sharing activities.

Building a Customer Satisfaction Information System for Intensified Strategy Development

  • Koo, Ja-Yeoul
    • 마케팅과학연구
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    • 제6권
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    • pp.167-184
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    • 2000
  • Previous models of consumer post-purchase evaluation behavior have treated customer satisfaction as a transaction-specific construct. In the present paper, a conceptual framework that describes customer satisfaction measurement as a process is developed. The framework explains customer satisfaction as a dynamic process encompassing five stages-search, interaction, experience, service, and longevity. It is proposed that organizations should develop information systems to measure customer satisfaction during all five of the stages and disseminate such information throughout the organization as part of their Total Quality Management efforts.

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Measurement of the Internet Banking Customer Satisfaction using Structured Equation Model

  • Choi, Kyung-Ho
    • Journal of the Korean Data and Information Science Society
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    • 제16권2호
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    • pp.301-311
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    • 2005
  • This study has conducted to measure the internet banking customer satisfaction using structured equation model. Data was collected by e-mail system. Among survey panel who had experience of using Hanwha-Bank internet banking service, final samples were 2,848 respondents. The results showed that usage convenience and economy factor was most correlated with customer satisfaction. And we found that word-of-mouth behavior was affected customer satisfaction.

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응급실 간호사의 전문직 자율성과 전문직 자아개념이 직무만족도에 미치는 영향 (Effect of Professional Autonomy and Professional Self-concept on Job Satisfaction of Emergency Nurses)

  • 박지애;여정희
    • 중환자간호학회지
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    • 제8권1호
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    • pp.62-70
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    • 2015
  • Purpose: This study is a descriptive research study to determine the level of professional autonomy, professional self-concept, and job satisfaction of emergency nurses, and to investigate their correlations and verify the effects of professional autonomy and professional self-concept on job satisfaction. Method: The subjects were 189 emergency nurses with a work experience of 1 year or more, in 14 hospitals located in B and U Metropolitan Cities. The study was conducted from July 20, 2014, to August 30, 2014. The measurement instruments for professional autonomy, professional self-concept, and job satisfaction were used as the measurement tools. The collected data were analyzed using the t-test, analysis of variance, Scheffe's test, Pearson's correlation coefficient, and multiple linear regression. Results: Job satisfaction among emergency nurses showed a significant positive correlation with professional autonomy (r=.28, p <.001), and with professional selfconcept (r=.50, p <.001) with sub-areas of professional practice (r=.79, p <.001), satisfaction (r=.64, p <.001), and communication (r=.25, p <.001). Factors affecting job satisfaction were satisfaction (${\beta}$=0.60, p <.001), followed by low professional autonomy (${\beta}$=-0.24, p <.001) and communication (${\beta}$=0.14, p =.008), which accounted in total for 48.3% of the effect. Conclusion: This study suggests that enhancing professional satisfaction, maintaining proper communication, and securing autonomy are required to improve the job satisfaction among emergency nurses.

여성노인의 만성무릎통증, 일상생활활동 및 생활만족도에 미치는 근육 전기자극 요법의 적용 효과 (Effects of Muscle Electric Stimulation on Chronic Knee Pain, Activities of Daily Living, and Living Satisfaction for Korean Elderly Women)

  • 석소현;김귀분
    • 대한간호학회지
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    • 제37권3호
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    • pp.305-312
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    • 2007
  • Purpose: This study was to examine effects of muscle electric stimulation on chronic knee pain, activities of daily living, and living satisfaction for Korean elderly women. Methods: The design was a nonequivalent control group pretest-posttest study. Subjects were 60 (experimental: 30, control: 30) elderly women 65 years old or above with good orientation and communication. The experimental treatment was electric stimulation on both thigh quadriceps muscles for 15 minutes per time, 3 times per week, for a total of 12 weeks. Measures were the S-F McGill Pain Questionnaire and Arthritis Impact Measurement Scale for chronic knee pain, activities measurement of daily living for activities of daily living, and living satisfaction measurement for living satisfaction. Data was analyzed through the SPSS Win 12.0. Results: Chronic knee pain by S-F MPQ (t=43.563, p=.000) and chronic knee pain by AIMS (t=31.364, p=.000) were significantly decreased in the experimental group, and the activities of daily living (t=124.353, p=.000) and living satisfaction (t=71.268, p=.000) were significantly increased in the experimental group for Korean elderly women. Conclusion: Muscle electrical stimulation decreased chronic knee pain, and increased the activities of daily living and living satisfaction for Korean elderly women. Further studies for muscle electric stimulation need to be done.

관광호텔 식음료상품 서비스품질 평가 (Service Quality assessment for Food & Beverage Product of Hotel)

  • 김승희
    • 한국조리학회지
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    • 제5권2호
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    • pp.447-467
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    • 1999
  • Most published work on product quality focuses on manufactured goods. The subject of service quality has received less attention. This distinction is important because some of the quality-improving strategies avaliable to manufacturers may be inappropriate for service firms. Services are performances, not objects. They are often produced in the presence of the customer, as in the cause of hotel restaurant services, quality occurs during service delivery, usually in an interaction between the customer and contact personnel of service firm. for this reason, service quality is highly dependent on the performance of employees, an organizational resource that cannot be controlled to the degree that components of tangible goods can be engineered. The study has begun as a basic study for customer satisfaction-oriented management in understanding the service quality of food & beverage products and through a systematic analysis of it. The major purpose of the study was to examine the relationship of the customer satisfaction and service quality in consideration of reliability, empathy, responsiveness, tangibility and assurance. An empirical research was conducted based on the previous theoretical studies. 286 customer at first class hotels in Seoul were selected as samples of this study. The time period of research was from February through March 1999, and answers were processed by SAS to yield frequency analysis, multivariate statistical analysis and regression analysis. The finding of the statistical treatment are frequencies, factor analysis, multiple regression analysis, path analysis. SERVQUAL method was used the service quality evaluation methods. After factor analysis, it was resulted to 3 factors. those were factor 1(assurance.empathy.responsiveness), factor 2(reliability), factor 3(tangibility). The findings of the statistical treatment are as follows. First, the attribute measurement of performance service quality was affected by customer satisfaction. Second, the attribute measurement of performance service qualify was affected by repurchase intention. Third, The attribute measurement of performance customer satisfaction was affected by repurchase intention. The result of study model was followed, service quality was affected repurchase intention than customer satisfaction. indirected effect through, service duality and customer satisfaction was affected repurchase intention.

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임금만족 측정치 개발에 관한 실증적 연구 (A Empirical Study on the Developments of Pay Satisfaction Measurements)

  • 이광희
    • 산업경영시스템학회지
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    • 제23권54호
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    • pp.119-128
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    • 2000
  • This study develops the pay satisfaction questionnaire for Korean employees. Based upon the review of previous studies, 16 questionnaire items are developed. Exploratory factor analysis results in a modified measurement through item deletion, item-to-dimension reassignment, and dimension combination. The measurement model was good fit assessed by overall fit measures(GFI; goodness of fit index, AGFI; adjusted goodness of fit index, RMR; root mean square residual) criteria, lambda score, and squared multiple correlation with confirmatory factor analysis. Implication of this work for future theoretical and empirical development are suggested.

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