• Journal of the Korea Safety Management & Science
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• v.21 no.2
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• pp.15-23
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• 2019

Among service industries of knowledge based economic era, the roles of educational service field are becoming more important and standard of educational service makes a direct effect on economic development and social growth. Therefore, accurate measurement of service quality is the most important assignment and the measurement of the service quality remains difficult assignment. So, this researcher classified quality attributes applying weighted value and found potential satisfaction level(PSL) and potential customer demand improvement index(PCDI) for trainees participating in national manpower business so as to suggest measurement of service quality and easiness of use and then, calculated satisfaction position and opportunity cost by quality factor with Taguchi's loss fraction. And, improvable satisfaction level was measured, opportunity cost by degree of customer dissatisfaction was quantitatively measured, and a model that can indicate with economic factors was suggested. In addition, methodology of measuring quality cost that can be reduced by quality improvement and direction of strategic decision-making for deciding items to be improved preferentially were suggested with qualitative index that can indicate the degree of customers' dissatisfaction by loss.

• Journal of the Ergonomics Society of Korea
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• v.26 no.1
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• pp.55-61
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• 2007

The purpose of this study is to assess the welfare level for shift workers by means of their satisfactions to the jobs in manufacturing environment. As a measurement tool of job satisfaction, we use the JDI(Job Descriptive Index) which can ensure reliability and are widely used. Measurement factors are investigated by means of the duty, payment, promotion, supervisor, co-workers, and general job satisfaction of shift workers. For the application of job satisfaction, 109 workers, 12-hour shift workers in domestic five companies related with manufacturing industry are considered. They treat general facilities in night shift work. The result of this study may be used as a strategic data of welfare policy for improving the welfare level of shift workers.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.33 no.4
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• pp.193-200
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• 2010

In this study, we took the census of the project satisfaction level of the employees who have participated in Six Sigma projects. We divided and measured the project satisfaction by the steps of performing the project (team building, execution, ownership and support step). We performed the analysis of variance to show the main factors of project satisfaction level, and the tests of homogeneity to know the relationship the business parts and among the job positions each. The results of analysis showed that the satisfactions of the team building and execution step were significant.

• The Journal of Information Technology
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• v.2 no.1
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• pp.191-207
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• 1999

The study is in attempting for reviewing the selection problem of the measurement and the model, concerning a consumer satisfaction model. Therefore, a common model, which measures degree of consumer satisfaction by an arithmetic mean from measurement method including data, which assess compulsively the attribution and the importance to consumers, shows the problems of a field application. There showed a high predictive validity in the model of a singular item using the degree of a general satisfaction rather than a detailed assessment. However, the single model needs the model of consumer satisfaction from the using of plural items, because of the field problems that produce in an alternative application. There showed a high significance level in the model including variables, which are showing a high correlation between purchase intention and predictive validity.

• Journal of Korean society of Dental Hygiene
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• v.20 no.6
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• pp.913-924
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• 2020

Objectives: This study was conducted to develop a dental hygienist's job satisfaction scale and to evaluate its validity and reliability. Methods: A total of 34 preliminary questions were composed based on the components commonly defined in previous studies and in-depth interviews. Results: The results of the study were practice activity, professional satisfaction, income, working conditions, patient relations, and co-worker relations using the exploratory factor analysis. Goodness of fit of the model assessed using confirmatory factor analysis generally met the criteria. On verification of the internal consistency, the Cronbach's alpha for the factors were as follows: 0.821 for practice activity, 0.822 for professional satisfaction, 0.847 for income, 0.765 for working condition, 0.743 for patient relations, and 0.747 for co-worker relations, which implied that the measurement tool was reliable. Through exploratory and confirmatory factor analyses, a total of 24 items for six factors: six items for practice activity factors, four items for professional satisfaction, three items for income, four items for working conditions, three items for patient relationships, and three items for coworker relations. Conclusions: Based on the aforementioned results, the validity and reliability of the dental hygienist's job satisfaction measurement tool were satisfactory. Thus, it may be used for assessing the job satisfaction of the dental hygienists in future.

• Korean Journal of Child Education & Care
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• v.19 no.1
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• pp.145-157
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• 2019

Objective: The purpose of the study was to investigate the effects of early childhood teachers' professionalism in teaching and job satisfaction on their teaching efficacy. The relationship between professionalism in teaching, job satisfaction, and teaching efficacy of early childhood teachers was also investigated. Methods: The subjects of the study were 761 early childhood teachers. The survey included the teaching efficacy measurement, the professionalism measurement, and job satisfaction measurement. The collected data were analysed using descriptive data analyses, Pearson correlation analyses, and multiple regression analyses utilizing SPSS 22.0 program. Results: There were statistically significant positive correlations between early childhood teachers' professionalism in teaching, job satisfaction, and teaching efficacy. In addition, statistically significant effects of early childhood teachers' professionalism in teaching and job satisfaction on their teaching efficacy were found. Conclusion/Implications: The results implicate the importance of supports for early childhood teachers' development in professionalism in teaching and job satisfaction that would enhance their teaching efficacy, resulting in high quality education for young children.

• Korean Journal of Social Welfare Studies
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• v.42 no.1
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• pp.151-177
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• 2011

With the expansion of Voucher program, academic and practical concerns of performance evaluation of voucher service has been more emphasized. Accordingly, client satisfaction survey are expanding these days, but the study of client satisfaction as a performance indicator aimed at service client has not been yet conducted systematically. The purpose of this study is to develop Satisfaction Index, targeting at client of community-development voucher program in Community Service Investment Project conducted by the Ministry of Health and Welfare. Data were collected from 1800 client of community-development voucher program. This study summarized theoretically many kinds of satisfaction measurement and composed the Satisfaction Index reflecting characteristics of Voucher. By the item analysis and reliability analysis, the element satisfaction was identified as homogeneous items. General satisfaction were obtained using element satisfaction and overall satisfaction, it was found to be valid through the evaluation of convergent and discriminant validity as a tool for satisfaction. This study suggest using the '1step weighted approach' than '2step weighted approach' having weakness of complex overlapping manner.

• International Commerce and Information Review
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• v.8 no.1
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• pp.3-13
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• 2006

To develop and validate an instrument to measure user satisfaction in Internet shopping environment, the EUCS instrument by Doll and Torkzadeh (1988) was used for this research. The results of the study shows how the main constructs of the model that will eventually interact for the user satisfaction in internet commerce environment. This research will present significant progress towards keeping the End-User Computing Satisfaction instrument relevant and applicable under the Internet shopping environment.

• Journal of Korean Academy of Nursing
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• v.27 no.4
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• pp.753-764
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• 1997

This study was conducted to develop a sexual satisfaction tool for married women in Korea. The data was collected from July 19 to Aug 18, 1997 by means of questionnaires developed by researchers. The subject were 417 married women living in Seoul and Pusan. The process of this study was as follows : 1) The concept of sexual satisfaction was defined. 2) A conceptual framework was identified based on the extensive review of relevant literature and interviews with married women. 3) The preliminary question items containing the attributes and elements of the concept of sexual satisfaction were listed. 4) The preliminary items were revised after a pilot study. 5) The Index of Content Validity(CVI) was calculated from the content specialists' rating. 6) The reliability and validity of the sexual satisfaction measurement tool were tested. As a result of the item and factor analysis, 17 out of 30 items were found to be valid, consequently could be used to measure sexual satisfaction for married women. These final 17 items were divided into two factors. These factors were labeled as "situation factor" (10 items) and "response factor"(7 items) according to the attributes of the clustered items. The reliability of the final 17 items was .9118. Further research is needed to confirm the reliability and validity of the tool by applying it to a group of healthy married women and to a group of married women having health-related problem.

• Journal of the Korean Society of Costume
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• v.10
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• pp.51-62
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• 1986

The purpose of this study was to investigate the relationships among Clothing Satisfaction, Social approval, Psychological dependence, and Social security-insecurity and to determine the difference of clothing behaviors by the demographic variables such as age, socioeconomics status, education, religion, and material status. Clothing Satisfaction was measured by Rim's Questionnaire(1974) moditide and supplemented for this study. For the measurement of Social approval and Psychological dependence, the Clothing Interest Inventory developed by Creekmore (1971) was adapted for this story. The measurement for the Social security-insecurity was adapted from Lapitsky's (1961) Social Security Inventory. Data were collected from 322 purposively selected elderly women over sixty dwelling in Seoul by means of interviews. For statistical analysis, frequency distribution, one-way analysis of variance, Pearson's correlation coefficients were used. The results were as follows: 1. There were significant relationships among Clothing satisfaction, Social approval, and Psychological dependence. Negative significant relaionships were found between Clothing satisfaction and Social approval and between Clothing satisfaction and Psychological dependence. 2. There was negative significant relationship between Social security-insecurity and Clothing satisfaction, while positive significant relationships were found between Social security-insecurity and Social approval, and between Social security- insecurity and Psychological dependence. 3. There was significant difference in Clothing satisfaction according to socioeconomic status and education. 4. There was significant difference in Social approval according to socioeconomic statusand education. 5. There was significant difference in Psychological dependence according to education and religion.