• 대한안전경영과학회지
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• 제21권2호
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• pp.15-23
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• 2019

Among service industries of knowledge based economic era, the roles of educational service field are becoming more important and standard of educational service makes a direct effect on economic development and social growth. Therefore, accurate measurement of service quality is the most important assignment and the measurement of the service quality remains difficult assignment. So, this researcher classified quality attributes applying weighted value and found potential satisfaction level(PSL) and potential customer demand improvement index(PCDI) for trainees participating in national manpower business so as to suggest measurement of service quality and easiness of use and then, calculated satisfaction position and opportunity cost by quality factor with Taguchi's loss fraction. And, improvable satisfaction level was measured, opportunity cost by degree of customer dissatisfaction was quantitatively measured, and a model that can indicate with economic factors was suggested. In addition, methodology of measuring quality cost that can be reduced by quality improvement and direction of strategic decision-making for deciding items to be improved preferentially were suggested with qualitative index that can indicate the degree of customers' dissatisfaction by loss.

• 대한인간공학회지
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• 제26권1호
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• pp.55-61
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• 2007

The purpose of this study is to assess the welfare level for shift workers by means of their satisfactions to the jobs in manufacturing environment. As a measurement tool of job satisfaction, we use the JDI(Job Descriptive Index) which can ensure reliability and are widely used. Measurement factors are investigated by means of the duty, payment, promotion, supervisor, co-workers, and general job satisfaction of shift workers. For the application of job satisfaction, 109 workers, 12-hour shift workers in domestic five companies related with manufacturing industry are considered. They treat general facilities in night shift work. The result of this study may be used as a strategic data of welfare policy for improving the welfare level of shift workers.

• 산업경영시스템학회지
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• 제33권4호
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• pp.193-200
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• 2010

In this study, we took the census of the project satisfaction level of the employees who have participated in Six Sigma projects. We divided and measured the project satisfaction by the steps of performing the project (team building, execution, ownership and support step). We performed the analysis of variance to show the main factors of project satisfaction level, and the tests of homogeneity to know the relationship the business parts and among the job positions each. The results of analysis showed that the satisfactions of the team building and execution step were significant.

• 정보학연구
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• 제2권1호
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• pp.191-207
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• 1999

본 연구는 고객만족모형의 선정에 있어 재구매 의사와 예측타당성을 체계적으로 검토하려는 시도이다. 일반적으로 고객만족의 측정을 위해서는 단일항목척도와 복수항목척도를 사용하고 있다. 그러나 고객이 제품특성을 잘 모르는 경우는 이용하는 모형이나 측정방법에 따라 계산된 지수의 신뢰성이나 구매의도와의 상관관계는 높지 않는 경우가 발생한다. 이러한 문제의 해결을 위하여 본 연구에서는 통상적으로 활용되는 고객만족지수의 다양한 측정방법들에 대해 예측타당성을 검토하여 적절한 모형을 찾아내려는 시도이다.

• 한국치위생학회지
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• 제20권6호
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• pp.913-924
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• 2020

Objectives: This study was conducted to develop a dental hygienist's job satisfaction scale and to evaluate its validity and reliability. Methods: A total of 34 preliminary questions were composed based on the components commonly defined in previous studies and in-depth interviews. Results: The results of the study were practice activity, professional satisfaction, income, working conditions, patient relations, and co-worker relations using the exploratory factor analysis. Goodness of fit of the model assessed using confirmatory factor analysis generally met the criteria. On verification of the internal consistency, the Cronbach's alpha for the factors were as follows: 0.821 for practice activity, 0.822 for professional satisfaction, 0.847 for income, 0.765 for working condition, 0.743 for patient relations, and 0.747 for co-worker relations, which implied that the measurement tool was reliable. Through exploratory and confirmatory factor analyses, a total of 24 items for six factors: six items for practice activity factors, four items for professional satisfaction, three items for income, four items for working conditions, three items for patient relationships, and three items for coworker relations. Conclusions: Based on the aforementioned results, the validity and reliability of the dental hygienist's job satisfaction measurement tool were satisfactory. Thus, it may be used for assessing the job satisfaction of the dental hygienists in future.

• 한국보육학회지
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• 제19권1호
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• pp.145-157
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• 2019

본 연구의 목적은 유아교사의 교사전문성과 직무만족도가 교수효능감에 미치는 영향을 검증하는 것이다. 이를 위해 수도권 소재 123개 유치원과 156개 어린이집에서 근무하는 유아교사 761명을 대상으로 설문지를 통해 교수효능감(김해숙, 2017)과 교사전문성(김해현, 2017) 및 직무만족도(김시연, 2014)를 측정했다. 수집된 자료는 SPSS를 사용하여 Pearson 적률상관분석 및 중다회귀분석을 실시했다. 분석 결과 유아교사의 교사전문성 및 직무만족도는 교수효능감과 유의한 정적 상관관계를 가지는 것으로 나타났다. 이와 함께 유아교사의 교사전문성과 직무만족도는 교수 효능감에 유의한 정적 영향을 미치는 것으로 밝혀졌다. 본 연구결과를 토대로 유아교육의 실제와 직결되는 교수효능감에 영향을 미치는 교사전문성과 직무만족도 증진의 필요성에 대해 논의했다.

• 사회복지연구
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• 제42권1호
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• pp.151-177
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• 2011

바우처 사회서비스가 확대되면서 서비스 성과가 강조됨에 따라 성과평가에 대한 학문적·실천적 관심도 증가하고 있다. 이에 이용자들의 서비스 만족도 조사가 확대되고 있으나 아직 바우처 서비스 이용자들을 대상으로 한 만족도에 대한 연구는 체계적으로 진행되지 못하고 있다. 이에 본 연구는 보건복지부에서 시행하고 있는 지역사회서비스투자사업(지역개발형)의 바우처 서비스 이용자를 대상으로 하여 서비스 만족도 지표를 개발하려는 연구목적으로 진행되었다. 분석자료는 2009년 5월 현재 지역개발형 바우처 서비스 이용자 1800명을 대상으로 한 설문을 활용하였다. 기존의 만족도 연구에서 사용되고 있는 만족도의 유형과 측정방식, 측정도구를 정리하고 바우처 특성을 반영한 요소만족도 지표를 구성하였다. 우선 요소만족도 구성문항들은 문항분석과 신뢰도 분석을 통해 동질적인 문항들로 구성되어 있음이 확인되었다. 요소만족도와 체감만족도를 활용하여 종합만족도를 도출하였으며 수렴타당도와 판별타당도 평가를 통해 만족도 평가도구로서의 타당성을 확인하였다. 본 연구 결과, 종합만족도를 산출하는 방식에 있어 체감만족도를 요소만족도의 가중치 선정에만 활용하는 방식과 체감만족도를 요소만족도의 가중치 선정뿐만 아니라 종합만족도 합산시에도 중복적으로 사용하는 방식 간에 있어서 만족도 지수의 차이가 거의 없음이 확인되었다.

• 통상정보연구
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• 제8권1호
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• pp.3-13
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• 2006

To develop and validate an instrument to measure user satisfaction in Internet shopping environment, the EUCS instrument by Doll and Torkzadeh (1988) was used for this research. The results of the study shows how the main constructs of the model that will eventually interact for the user satisfaction in internet commerce environment. This research will present significant progress towards keeping the End-User Computing Satisfaction instrument relevant and applicable under the Internet shopping environment.

• 대한간호학회지
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• 제27권4호
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• pp.753-764
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• 1997

This study was conducted to develop a sexual satisfaction tool for married women in Korea. The data was collected from July 19 to Aug 18, 1997 by means of questionnaires developed by researchers. The subject were 417 married women living in Seoul and Pusan. The process of this study was as follows : 1) The concept of sexual satisfaction was defined. 2) A conceptual framework was identified based on the extensive review of relevant literature and interviews with married women. 3) The preliminary question items containing the attributes and elements of the concept of sexual satisfaction were listed. 4) The preliminary items were revised after a pilot study. 5) The Index of Content Validity(CVI) was calculated from the content specialists' rating. 6) The reliability and validity of the sexual satisfaction measurement tool were tested. As a result of the item and factor analysis, 17 out of 30 items were found to be valid, consequently could be used to measure sexual satisfaction for married women. These final 17 items were divided into two factors. These factors were labeled as "situation factor" (10 items) and "response factor"(7 items) according to the attributes of the clustered items. The reliability of the final 17 items was .9118. Further research is needed to confirm the reliability and validity of the tool by applying it to a group of healthy married women and to a group of married women having health-related problem.

• 복식
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• 제10권
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• pp.51-62
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• 1986

The purpose of this study was to investigate the relationships among Clothing Satisfaction, Social approval, Psychological dependence, and Social security-insecurity and to determine the difference of clothing behaviors by the demographic variables such as age, socioeconomics status, education, religion, and material status. Clothing Satisfaction was measured by Rim's Questionnaire(1974) moditide and supplemented for this study. For the measurement of Social approval and Psychological dependence, the Clothing Interest Inventory developed by Creekmore (1971) was adapted for this story. The measurement for the Social security-insecurity was adapted from Lapitsky's (1961) Social Security Inventory. Data were collected from 322 purposively selected elderly women over sixty dwelling in Seoul by means of interviews. For statistical analysis, frequency distribution, one-way analysis of variance, Pearson's correlation coefficients were used. The results were as follows: 1. There were significant relationships among Clothing satisfaction, Social approval, and Psychological dependence. Negative significant relaionships were found between Clothing satisfaction and Social approval and between Clothing satisfaction and Psychological dependence. 2. There was negative significant relationship between Social security-insecurity and Clothing satisfaction, while positive significant relationships were found between Social security-insecurity and Social approval, and between Social security- insecurity and Psychological dependence. 3. There was significant difference in Clothing satisfaction according to socioeconomic status and education. 4. There was significant difference in Social approval according to socioeconomic statusand education. 5. There was significant difference in Psychological dependence according to education and religion.